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Steven M.
Customer Reviews for Pencar Showroom LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trailer looked like it had been used to load a muddy 4 wheeler. The proprietor was not there and his father was sort of taking care of things. If it hadn't been for the uhaul repairman who was there changing a light bulb on the trailer who found my online reservation and payment using his tablet, I might still be there trying to rent/pickup the trailer.
Jonathan R.They didn't want to come outside and help because they were eating lunch. Was told just to leave it and they'd take care of it later. Zero customer service.
Jonathan C.Awesome experience! Quick drop off and simple checkout.
Frank H.Have the location provided to pick up the rental truck before we call to verify the truck was available. Train representatives at your pick-up and drop-off locations.
Sharon D.Great experience all around
Gary P.Great service!!!
THOMAS L.The original pickup location on the app was incorrect, I had to drive across town to a new location. bad experience
Tanner W.Very professional and courteous.
Keith K.I was charged more then what was quoted! So upset and will never use UHaul again!!!!
Thongpraseurt K.The check in process on my cell phone was way too complicated!
Brenan J.They did not put the blankets in the truck that I had asked for. They were extremely unhelpful when I arrived and I told them that I am not computer savvy and had not registered on line. It was not until I became very frustrated with the online process that they FINALLY made a phone call and got me on my way.
Sally T.There was not any one there when I went to get my rental. I had to wait for over 40 minutes. The interior of the vehicle was dirty. Also the customer service when I dropped off the car didn't give me the proper instructions for the after hours drop off. This caused confusion when I brought the car back early but was charged for a late day that had to be refunded.
ERIC S.There was no one at the location when we showed up and it was during business hours. We had to wait for 10 minutes. Staff was friendly and helpful when they did arrive. For a long distance move it would have been nice to have cruise control.
Daniel S.The truck was dirty so dirty that I had to pull over and clean the stirring wheel. I called in and complained about the owner he was abrupt with yelling at me and foul language. The owner was hitting things and sent my movers away. It was an awful experience and I needed the mover's help because I had just lost my son and staff.
Heidi B.I was overcharged and the information given was incorrect. Very frustrating dealing with management
Vivian L.I was scheduled to pick up the rental at 10 AM. The place didn't open until 10:10. The individual that opened the business (older gentleman, the father) then did not know how to get us checked in and we had to wait for his son to come, who didn't show up until 10:15. By that point, there was at least five other individuals there to pick up UHauls. When he finally got to me, the truck and auto trailer were not set up and ready to go. I didn't leave until 11:20 AM. That was an hour too long. The individual who helped me (the son) was polite and helpful, which I appreciated. However, The process felt very slow, unprofessional, and unclear. The truck's left front tire clearly had tread problems. The steering wheel had to be turned left to go straight. And the truck shook a ton when it drove more than 65 MPH. The truck alignment and suspension clearly needed work. This was particularly troubling as I was driving the truck almost 1300 miles.
Tucker R.They just alot of fun to work with and nice, no hurrying to get us out took their time to explain and show us everything..they we're awesome I'll do business with them again and recomend them to friends
Chelette B.The uhaul was returned late, so we had some delays, but they were very accommodating and helpful.
Bailey K.Air Condintioning did not work
Robert B.Owner never had me sign a contract and stated he would email me the receipt. When I received it, he had charged me insurance when I stated I didn't want it and he forged my signature on both the contract and the credit card receipt.
Brett J.The second ID part of the phone rental process is awkward. Most people ignore calls from unknown numbers these days so that didn't go smoothly.
Scott L.