Customer Reviews for Pemberton Insurance
(U-Haul Neighborhood Dealer)

745 reviews

3714 Ramsey St   Fayetteville, NC 28311

(910) 482-8856

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 11:00 am - 5:00 pm
  • 3/29/2024: 10:00 am - 2:00 pm
  • 4/1/2024: 10:00 am - 2:00 pm
  • 4/4/2024: 11:00 am - 5:00 pm
  • 4/11/2024: 11:00 am - 5:00 pm
  • 4/15/2024: 10:00 am - 4:00 pm
  • 4/16/2024: 10:00 am - 4:00 pm
  • 4/17/2024: 10:00 am - 4:00 pm
  • 4/18/2024: 11:00 am - 4:00 pm
  • 4/19/2024: 10:00 am - 4:00 pm
  • 4/20/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: 10:00 am - 4:00 pm

Show All Hours

Services at this Location:

Contact Us

(910) 482-8856

3714 Ramsey St
Fayetteville, NC 28311

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 11:00 am - 5:00 pm
  • 3/29/2024: 10:00 am - 2:00 pm
  • 4/1/2024: 10:00 am - 2:00 pm
  • 4/4/2024: 11:00 am - 5:00 pm
  • 4/11/2024: 11:00 am - 5:00 pm
  • 4/15/2024: 10:00 am - 4:00 pm
  • 4/16/2024: 10:00 am - 4:00 pm
  • 4/17/2024: 10:00 am - 4:00 pm
  • 4/18/2024: 11:00 am - 4:00 pm
  • 4/19/2024: 10:00 am - 4:00 pm
  • 4/20/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: 10:00 am - 4:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service every time I rent from them.

Michael Burney 
Rating:
5.0

Customer did not leave a comment.

Neville Lebga 
Rating:
5.0

The tires blew up on me from my trip from NC to Fl. We had to wait for someone to rescue us. The exhaust was broken and made the vehicle very dangerous to drive as it wouldn't go over 40mph on the highway. The person that changed the tires said he can't do anything about the broken Exhaust system.

Matt Hodgson 
Rating:
4.0

Customer did not leave a comment.

DANIEL RHODES 
Rating:
5.0

Customer did not leave a comment.

Nicholas Partida 
Rating:
3.0

Closed during drop off

Brandon Beavers 
Rating:
5.0

We let the drop off location know about the leak.

AMY FINE 
Rating:
5.0

Derek was great and very professional

Carina Christiaansen 
Rating:
5.0

Customer did not leave a comment.

Charles Vergan 
Rating:
5.0

Customer did not leave a comment.

ZYTIPHA JONIES 
Rating:
3.0

I did not appreciate showing up to turn my rental in, to find he closed early. When I picked up the truck he said he closed at 5. I hustled to get there at 4:45 and the door was locked.

Joan Dallman 
Rating:
5.0

The customer service from Derrick (hopefully spelled right), was absolutely UNMATCHED. This was my first time ever driving a uhaul or renting one and if it wasn’t for him I would not have felt as comfortable as I did.

Skyler Warnick 
Rating:
3.0

Nothing, it was a very smooth pickup and drop-off. Employee was respectful

ARLENE HERNANDEZ 
Rating:
1.0

WORST U-haul place ever! 0/10 would not even recommend to my worst enemy. Need more customer service and people skill training. Need to be more detailed when cleaning trucks as well.

JARIKA SINCLAIR 
Rating:
5.0

Great customer service!

ARASMUS SHAW 
Rating:
5.0

Customer did not leave a comment.

Jacob Zepp 
Rating:
5.0

Everything was Amazing!

ALONZO BYRD 
Rating:
5.0

Highly recommend using Pemberton Insurance for your Uhaul needs, very professional and friendly!!!

Michael Burney 
Rating:
5.0

The Mobile Access was wonderful. However I was unable to complete the final steps of the return due to an error with my location services

Ciera Thompson 
Rating:
5.0

Customer did not leave a comment.

RONDA DEPRIEST 
Rating:
5.0

Customer did not leave a comment.

Tiyesha Vanclief 
Rating:
5.0

The process was pretty straight forward and easy in my opinion. I really enjoy the option of being able to handle the process yourself completely on your time.

Quentin McLean 
Rating:
5.0

Customer did not leave a comment.

Jordan Bettleyon 
Rating:
5.0

This location has great customer service.

Tavares Hunter 
Rating:
2.0

Terminate your rude employees.

Anton Autry 
Rating:
5.0

Customer did not leave a comment.

Dennis W Murphy 
Rating:
5.0

Customer did not leave a comment.

Mikayla Staten 
Rating:
3.0

The process was quick & easy. The agent was professional.

don kahle 
Rating:
5.0

The guy, and sorry can't remember his name, excellent customer service, great attitude, and can tell he is a good person. I can't give him enough praise.

Benjamin McDonald 
Rating:
5.0

Easiest moving experience I've ever had. I was able to get in grab a truck, move things across town, and drop it back off all in one day. Although I've had a fair amount of experience, I greatly appreciate that they still walked me through the process of annotating the mileage, state of the truck, how to get the best gas mileage, and some tips and tricks. Things I actually wished I would have know the first time I had to use a U-Haul many years ago, so major props to this place. They did not have the furniture lift originally requested, but did give us a discount to make up for the fact we'd otherwise have to go grab one elsewhere that, in our case, more than made up for it. Everything worked out great. Thanks!

Alan Clack 
Rating:
3.0

The site was fine it was the service that I had with the person that was bothersome He kept trying to argue with me when I repeatedly said I don’t know the mileage of the drive I said multiple times from door to door it’s 8 min I don’t know the mileage He was making remarks that I could pick up the phone and call if I was unsure of something more in as a he was speaking to a child he kept speaking over me which was frustrating he was saying I could down load the app kept trying to talk but I was so irritated by his remarks and demeaning manor that I was just ready to get out of there

Leticia Courtright 
Rating:
3.0

Customer did not leave a comment.

Tracey Pinckney 
Rating:
5.0

Customer did not leave a comment.

Degnet Soto 
Rating:
2.0

Customer did not leave a comment.

Eyal Zohar 
Rating:
5.0

Thank you; I was in a hurry and we were in and out in 15 min. Very much appreciated

Chris Mchargue 
Rating:
5.0

Everything was good with no recommendations.

Sandra Braxton 
Rating:
4.0

Customer did not leave a comment.

Desiree Ferris 
Rating:
3.0

Customer did not leave a comment.

Diane Cunningham 
Rating:
5.0

The guy who took my info and gave me the key to get the truck was very nice!!!

casey thibodeaux 
Rating:
5.0

Customer did not leave a comment.

Dominique Williams 
Rating:
4.0

The truck although it ran was a little out dated and drove slow but it was clean and did the trick. Going faster than 45 was not an option when I had to drive on highway .

BEVERLY MCMILLIAN 
Rating:
4.0

Customer did not leave a comment.

DEWHITE COUNCIL 
Rating:
5.0

Customer did not leave a comment.

WELDON WRIGHT 
Rating:
3.0

Customer did not leave a comment.

michael fico 
Rating:
5.0

Nothing was find at Fayetteville NC location. Very helpful.

ERIC SELLERS 
Rating:
1.0

I was charged for an extra day after confirming that I would not with U-haul customer service. Please confirm reimbursement of the additional $29.95 charged to my credit card.

Michael Johnson 
Rating:
5.0

N/A

JAY CAEAR 
Rating:
5.0

Customer did not leave a comment.

Gerald Matthews 
Rating:
5.0

Customer did not leave a comment.

LINDA HAMMONS 
Rating:
5.0

Thank you for what you do.

DEBORAH JAMES 
Rating:
5.0

Customer did not leave a comment.

VIRGINA Bernatovitz 
Rating:
5.0

Excellent service! Will rent at this location from now on.

Tim Flynn 
Rating:
5.0

Customer did not leave a comment.

KENNETH CARTER 
Rating:
5.0

Customer did not leave a comment.

CLARANCE BAINES 
Rating:
5.0

Customer did not leave a comment.

Tommie Hairston 
Rating:
2.0

My booking changed locations three times. I booked in advance where I had to ensure convenience on my end. The booking getting moved once due to equipment issues is a bother but not unreasonable. The booking getting changed twice in one hour the night before I am to pick up the truck is ridiculous. The voice-mails that were left to give me the directions on how to pick up the vehicles were filled with static and the speach was unrecognizable.

Samuel Myers 
Rating:
5.0

Customer did not leave a comment.

Kylie Blount 
Rating:
5.0

Customer did not leave a comment.

Michael Manley 
Rating:
4.0

Customer did not leave a comment.

Conrad LaJoie 
Rating:
5.0

Derrick was so friendly and professional. A pleasure to work with!

Pamela McCauley 
Rating:
5.0

The transition to pick up and drop off was very easy.

vickie thomas 
Rating:
5.0

Nothing, Derrick was great!!! Very knowledgeable and explained everything in great detail.

JAMES JONES 
Rating:
5.0

Customer did not leave a comment.

Gail Sancinati 
Rating:
5.0

The service provider is very kind and informative about how to dismount the equipment.

jessica taddeo 
Rating:
5.0

Customer did not leave a comment.

William HARRIS 
Rating:
5.0

Pleasant, easy in and out

Anica Parks 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wallar mullins 
Rating:
1.0

We reserved 26 foot truck to pick up for 24 hours starting at 1pm. When we arrived were informed rental had to be back at 9am, only had 6 packing pads and paid for 12. Tank was half full of gas, not full. So overall we lost 3 hours we rented for, did not have enough pads. Staff said it’s out of my hands and offered nothing not even an apology. Not customer service expected from uhaul.

chris hare 
Rating:
5.0

Customer did not leave a comment.

Curtisha Lewis 
Rating:
4.0

Customer did not leave a comment.

Micah Stevenson 
Rating:
5.0

Easy easy! Everything was ready for me when I got there! I reserved online

Sally Slater 
Rating:
5.0

Did after hours drop off.

SHANELLE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

DONNA THOMAS 
Rating:
5.0

The gentleman that helped me was very nice and extremely helpful. It is always a pleasure to rent a truck from THIS location.

MICHAEL SPEER 
Rating:
5.0

Customer did not leave a comment.

rashad kirkland 
Rating:
5.0

Customer did not leave a comment.

LIAM GUIN 
Rating:
4.0

Customer did not leave a comment.

Paul Gryczan 
Rating:
5.0

Customer did not leave a comment.

MARK HILL 
Rating:
4.0

Make sure the online information is update. Hours of operation and phone number. Costumer services and equipment was excellent.

ELVIS GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Carol Strickland 
Rating:
5.0

Customer did not leave a comment.

MATTHEW IGLESIAS 
Rating:
1.0

Very rude service … uhaul was delivered late the gas was on empty and 10 miles after pulling off the lot the uhaul engine blew up 3 hours waiting for a replacement uhaul after recovery towed away and an additional 2 hours to complete the paperwork Was not refunded any money but was charged extra for mileage to go to a new location to pick up the second uhaul Very upset and very inconsiderate

amanda stapleton 
Rating:
5.0

Customer did not leave a comment.

AWANA JONES 
Rating:
5.0

Great service and friendly!

thomas cieslak 
Rating:
5.0

Customer did not leave a comment.

Harold Jordan 
Rating:
1.0

The only good thing about this drop off location was that it was close to my house. No Trailer stands available. No chock blocks to stop a trailer from rolling out of the parking space and off of the retaining wall.

JOSEPH STURDIVANT 
Rating:
5.0

Customer did not leave a comment.

Joel Roseman 
Rating:
2.0

Customer did not leave a comment.

MOLLY MCINTYRE 
Rating:
3.0

The guy was helpful

CRISTIE WALKER 
Rating:
5.0

Customer did not leave a comment.

ANDREA PORTER 
Rating:
5.0

The mirror settings on the van were not automatic so they had to be manually set. The back up camera in the mirror was nice. Customer service was excellent. The vehicle was clean and easy to drive.

ERIC SMITH 
Rating:
3.0

Customer did not leave a comment.

LAZARA RODRIGUEZ 
Rating:
5.0

Customer service was great. Representative was very friendly and nice.

Dennis Porter Jr. 
Rating:
5.0

This location helped me out a great deal. Super helpful.

Daniel Lavorgna 
Rating:
5.0

Customer did not leave a comment.

Eric Hanson 
Rating:
5.0

Customer did not leave a comment.

Lisa Johnson 
Rating:
5.0

Customer did not leave a comment.

Toya Homer 
Rating:
5.0

He was very nice I been renting from him for the last 11 years great service so far

Liz Velez 
Rating:
5.0

Customer did not leave a comment.

Raymond Williams 
Rating:
5.0

Not broke don't fix

vincent thomas 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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