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Micah S.
Customer Reviews for Pemberton Insurance
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Easy easy! Everything was ready for me when I got there! I reserved online
Sally S.Did after hours drop off.
SHANELLE W.The gentleman that helped me was very nice and extremely helpful. It is always a pleasure to rent a truck from THIS location.
MICHAEL S.Make sure the online information is update. Hours of operation and phone number. Costumer services and equipment was excellent.
ELVIS G.Very rude service … uhaul was delivered late the gas was on empty and 10 miles after pulling off the lot the uhaul engine blew up 3 hours waiting for a replacement uhaul after recovery towed away and an additional 2 hours to complete the paperwork Was not refunded any money but was charged extra for mileage to go to a new location to pick up the second uhaul Very upset and very inconsiderate
amanda S.Great service and friendly!
thomas C.The only good thing about this drop off location was that it was close to my house. No Trailer stands available. No chock blocks to stop a trailer from rolling out of the parking space and off of the retaining wall.
JOSEPH S.The guy was helpful
CRISTIE W.The mirror settings on the van were not automatic so they had to be manually set. The back up camera in the mirror was nice. Customer service was excellent. The vehicle was clean and easy to drive.
ERIC S.Customer service was great. Representative was very friendly and nice.
Dennis P.This location helped me out a great deal. Super helpful.
Daniel L.He was very nice I been renting from him for the last 11 years great service so far
Liz V.Not broke don't fix
vincent T.The associate that initially made my reservation was friendly. The associate that I received the truck from in a different location was not. That associate contacted me after my accident and asked for the details on what happened. When I informed the associate on the incident he responded with "you should of known better." That was unprofessional, especially after waiting over one hour to actually receive the truck in the beginning.
KARIMHAMDY A.It so easy at last minute to rent truck to what I need to do..Thank guys
ELAINE R.Location gave great service. When called in the extend my rental at customer service, the price quoted was different that the price charged. Wish I knew the price and I could have been better prepared but I was not prepared for what I had to pay.
Michael G.Excellent customer service!
TONI R.The employee the latest assisted me was very polite, helpful and just overall a professional and nice person. Very great experience.
Sterling W.The worker at this location was not helpful at all. Our entire process was difficult because the system did not hold our reservation. Everyone I spoke with at Uhaul was helpful, however, I was on the phone with workers for at least 4 hours trying to fix our bill rate. We are very unhappy with the service but the 5th person I spoke to was able to fix the account and refund us.
Jonathan C.I give this location 5 stars. Excellent Service.
Shelia K.Very friendly and helpful, professional.
Bill J.The Uhaul mobile check in took way too long.
Nijelle D.I was disappointed with how U-Haul changed my drop off location from an open location to a closed location on my date. The process to process the return was terrible, cumbersome, tech knowledge required. WORST EXPERIENCE EVER.
KENNETH T.This location is the best place I have ever rented equipment from. The personnel was very helpful and the most knowledgeable about trailers. Keep providing this extremely high level of service.
Robert N.I ordered an appliance dolly and one was not available when I went to pick up the equipment.
Daniel C.I am quite satisfied and more knowledgeable about the 'new' contactless rental process. I would have loved to been able to purchase plastic mattress and furniture bags/sheets from this location. Nothing a quick drive over to the Bragg BLVD location couldn't fix. I would surely recommend this location to friends and family.
ShaQuita H.Very friendly would definitely go there again
AUGUSTINE O.Great service. Professional personnel. Would highly recommend.
Willie B.Great location. Very friendly staff, whole process was pleasant and easy.
DANIELLE L.Pick-up site did not have all the equipment requested, I was not notified ahead of time that the location only possessed part of the equipment needed, and instructed upon arriving that I needed to call other locations to acquire the missing equipment.
Jonathan C.Excellent customer service!
Garnald B.make sure the tire pressure is correct for the tires.
GWENDOLYN B.Very good service. The gentleman that helped was very friendly and on top of everything. He is proof one can still receive good customer service!!
MICHAEL S.I have used services from this location several times and will continue to do so. Always an easy transaction.
Sherrie B.Very quick process- very professional- very courteous
Evanna A.The app is a little slow and could use a repeat customer feature so driver info can be preloaded so do not have to go thru z verification process such as taking pics, of driver license every time.
Donald K.You were great! Super easy. Truck was clean and smelled like it had been sanitized. Gracias.
Jason A.Friendly professional service
STANLEY B.The guy that runs this location is a great man. He's polite. Pleasant. Helpful. And he uses his head to make stuff better in situations that are tricky. He's a good representation of the company. Love that man!!
Daniel R.The clerk was very friendly. I highly recommend this place to anyone.
PEMON K.Staff was helpful and made the process easy.
joy M.Extremely helpful, polite and all around great guy to deal with. Cannot express how east the drop off was. Great guy, fantastic service.
LUCAS O.Truck was rather worn out; customer service outstanding
Peter A.Storage space was extremely limited.
KEVIN C S.The return process online for after hours returns was a bit clunky. A better user experience on the website would be helpful.
Michael S.Customer service was A+
Stephanie W.Everything went smoothly and Mr. Pemberton was helpful and professional
Diana T.Excellent friendly customer service
DEREK M.The gentleman was very polite respectful and very helpful so I'm sure no customers will have a problem. Nothing is needed to be improve..
Andrea M.Extraordinario servicio al cliente
Antonietta C.