El cliente no dejó un comentario.Sean H.
Customer Reviews for Pelham Road Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I rented truck that was suppose to have a ramp with it. I called to upgrade the truck to the next size to make sure and the person assured me that it did have a ramp on the current truck I rented. When I got there to pick up the truck there was no ramp and no utility dolly I also ordered and paid for. Not sure where the communication issue happened but it was a little frustrating trying to move by myself without the equipment needed.Devin H.
Very helpful staff and good use of technology to ease the process.Peter B.
El cliente no dejó un comentario.ellis E.
Everything was goodestrella S.
El cliente no dejó un comentario.Rick S.
Way too expensive. I have never heard of a U-Haul that cannot go one way.John H.
El cliente no dejó un comentario.GREG R.
My location was changed last minute and I would like UHaul to honor the 50.00 guarantee. I have had a difficult time with customer service. The place I rented from is third party and could not help with this issue.Arlene W.
El cliente no dejó un comentario.Brigette F.
Don't auto select things on the website. I missed it and caused a delay me getting my truck bc I had to have the rental changed to eliminate the things I didn't need. I then had to help the girl working carry everything back so she could get off work. If I had not showed up when I did I would have been stuck with 20 moving pads and a dolly I didn't want.KIMBERLY C.
El cliente no dejó un comentario.Geraldine R.
This was one of the worst rental experiences I have ever had. My reservation was canceled for an unknown reason. I was then told no equipment was available. I was finally sent somewhere to pick one up and was told it would be TruckShare but the app couldn't locate my reservation. Finally went inside and the rep was able to rent to truck but couldn't find my preferred drop off location so just randomly picked one. When dropping off truck the Uhaul app picture function didn't work. On top of all these problems I called customer service in between each problem and had hold times that varied from 10 mins to 29 mins. Over all one of the most stressful and worst experiences I have ever had. These comments are about Uhaul and not the rental facility.TRAVIS D.
If a customer orders the pads and a dolly they should already be put in the back of the truck. I didn't pick them up and didn't know that they weren't there until I left. I was charged for them even though I didn't pick them up.Angela H.
El cliente no dejó un comentario.Alexis S.
Donna was great. Previous client had not returned items I had reserved. She did the best she could to accommodate my rental experience.Kirsten M.
A pleasure to work with.Thomas K.
This was the best rental transaction I have had with U-Haul due to the Pelham storage unit staff.Trevor S.
El cliente no dejó un comentario.Dennis K.
The folks at Pelham Rd Storage have been so helpful. I recommend them highly.Mark F.
My experience was excellent!!!Carolyn J.
Donna at the counter was extremely nice. I have rented from U-Haul in the past from other U-Haul locations, while they friendly staff, they were just going through the motions. Donna put on a friendly face and made the experience more than just a transaction.Daniel R.
El cliente no dejó un comentario.Ivan V.
El cliente no dejó un comentario.Peter F.
You need to make sure the staff weeps out the trucks before we pick them up. And if people are going to ruin the experience with smoking in the trucks, they need to know like a hotel, they are going to pay a stiff penalty if they do. Also this location does not do a walk around before or after drop off. That makes me uneasy from using this location again.Joe D.
El cliente no dejó un comentario.Juan A.
The lady at the desk was fantasticADAM B.
El cliente no dejó un comentario.Brian C.
Back had red mud all in it, but nothing a quick mopping couldn't fix.alex B.
El cliente no dejó un comentario.Abraham G.
Ryan is always great to work with. He is always doing his best to provide top quality services to his customers, and is always friendly and patient!Kenneth M.
Excellent service.GREGORY M.
El cliente no dejó un comentario.Stephanie C.
THERE ISN'T ANYTHING ELSE FOR ME TO SAY, EVERYTHING WAS A OK. RYAN DID A EXCELLENT JOB.Joseph C.
El cliente no dejó un comentario.Marvin L.
Vehicle was very dirty when I wiped down the steering wheel, door handles and other controls. Not good when trying to reduce COVID spread.Jeffrey S.
El cliente no dejó un comentario.scott J.
El cliente no dejó un comentario.Christi S.
El cliente no dejó un comentario.alicia P.
El cliente no dejó un comentario.Daniel S.
Thank you for lessening the stress of my move. It was so easy to use my phone to lick up and drop off.ERIN F.
The person at the u-haul in Greenville SC is not employed by u-haul and could have cared less about us as he checked us in. This is the second rental in the last couple of months as my family was cleaning out my Daddy's home as he passed away December 28, 2019. I rented the trucks to bring furniture, etc that I was receiving from his estate. The agent in charge on Friday did not bother to look at the condition of the truck with us. He loaded up the blankets we rented, shut the back end and walked away. We had been told to turn the truck in in our hometown by Sunday 12/13/2020 by 4 pm. When we filled up the truck and went to turn in the truck about 3:30 pm today and was informed that we were late and owed an additional $59 because the agent in Greenville SC put in a completely different turn in time. If I had known how this rental was going to turn out and how were going to be treated, I would have chosen the last place we used, even though it would have meant more time and mileage to get there. This was a very emotional time for me and my husband and to have been treated this way was inexcusable and ended up costing me more money than I had budgeted for. I am extremely upset with this experience.David T.
Ensure that trucks are clean inside and out as well as perform a walk around with the customer. Not just point them to a truck on the lotZachery A.
A dirty face mask was left in the rental truck. Not sure the staff looked at the trick before giving it to me.Timothy T.
El cliente no dejó un comentario.Adam W.
El cliente no dejó un comentario.Destiny C.
Ryan was amazing! He was friendly and very helpful. I would definitely use this location again.Scott A.
El cliente no dejó un comentario.FRANK G.
No problems. Great service & staff.Harry B.
El cliente no dejó un comentario.ken M.
Great customer service and easy pick up. The employee also followed procedures related to covid.Frederic V.
El cliente no dejó un comentario.Kenneth M.
Very professional and easy to work with. People were great!frank H.
El cliente no dejó un comentario.LYNDA V.
El cliente no dejó un comentario.Santiago L.
El cliente no dejó un comentario.Coleman E.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Kevin T.
El cliente no dejó un comentario.Jessica K.
I reserved the same truck at another location a week prior to my move (East Greenville Uhaul) and they called me the nigjt before my move and said the could not provide the truck for me. Inhad to scramble and book another triluck at this locationWilliam P.
El cliente no dejó un comentario.Kendra Y.
Everything was excellent .frank H.
El cliente no dejó un comentario.Ethan M.
The young lady was a great person and very experienced helpVincent C.
El cliente no dejó un comentario.Greg L.
El cliente no dejó un comentario.mary P.
Keep your trucks clean , especially in this environment !thomas C.
El cliente no dejó un comentario.Sean S.
Always the best here!!Heather C.
El cliente no dejó un comentario.Mary Kay H.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.fernando V.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Aaron H.
El cliente no dejó un comentario.Lloyd N.
The gas tank was below half full when I received it and the back of the truck was dirty.John E.
Easy return service online for after hours!Amy C.