Customer Reviews for Pego Self Storage
(U-Haul Neighborhood Dealer)

225 reviews

203 Forgotten Ln   Mabank, TX 75156

(903) 880-0264

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 880-0264

203 Forgotten Ln
Mabank, TX 75156

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danny Hobbs  |  Overall Experience 
Rating:
3.0

I think they should have a trash container on site.

Billy Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael McCully  |  Overall Experience 
Rating:
5.0

We rented on a friday, Because you closed at 1:30 on Sat & we couldn't get back in time Sat & you're closed Sun we had to pay for Sunday. We were only 1/2 late on Sat. Would be nice if you stayed open longer on Sat.

Tirri Hickerson 
Rating:
5.0

Thanks

Daniel Stuckey 
Rating:
5.0

Customer did not leave a comment.

Zachary tetreault 
Rating:
5.0

By far the best storage around Cedar Creek Lake! 100% recommend.

Jesse Kyle  |  Overall Experience 
Rating:
5.0

Thanks you so much for the assistance and help! Great location and great lights for drop off. Thanks you

Matt Jones 
Rating:
5.0

The storage was super clean and very convenient access. Staff was always helpful. Price was the best in the area. Thanks again for a pleasant experience.

BOB MILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Foote 
Rating:
5.0

One of the best facilities in the lake area..

Pamela Burnett Cranfill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kris woomer 
Rating:
5.0

Customer did not leave a comment.

DONNA MARTIN 
Rating:
3.0

Customer did not leave a comment.

Brooke Bullard 
Rating:
5.0

Customer did not leave a comment.

kris salinas 
Rating:
5.0

Great storage facility and friendly staff. The temp controlled units were great.

Carolyn Stauss  |  Overall Experience 
Rating:
1.0

I sent off in a uhaul with a check engine on and the steering was bad so I called and was sent to another place where the lady brought the key out and said take this one

Crystal Horton 
Rating:
4.0

Customer did not leave a comment.

Diane Tedrow 
Rating:
5.0

Customer did not leave a comment.

Deborah Sellers  |  Overall Experience 
Rating:
5.0

Very friendly customer service, easy access

Patrick Gent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Ferguson 
Rating:
5.0

Excellent service

Charles Blum 
Rating:
5.0

Always great at Pego! Helpful and fast!

Laura Lakey 
Rating:
5.0

Great truck move successfully made . Thanks James Collins

JAMES DEAN COLLINS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Smith 
Rating:
5.0

The lady who handled our rental when we picked up the truck and when we returned it was very helpful and a nice person.

Kip Mcninch 
Rating:
1.0

More mileage off the bat. Include the mileage to get the U-Haul to the drop off point not just your new place.

Brain Meade 
Rating:
5.0

Thank you Pego for your excellent service once again. We enjoy how easy it is to work with you all in helping get our customers moved with great timeliness and ease.

Sheryl Stephens 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE DYER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana Wakefield  |  Overall Experience 
Rating:
2.0

Clean the trucks when they come in dirty before giving them to the next customer.

Nathan Payne 
Rating:
5.0

Customer service was great.

ADAM ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Jesus Matthews 
Rating:
5.0

Customer did not leave a comment.

Krystal Mclaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY ANDREWS  |  Overall Experience 
Rating:
5.0

Great place and people

Candi Browning  |  Overall Experience 
Rating:
1.0

The check in and out process has been awful both times at this location. It’s frustrating that we can’t do a lot of the precheck work at home, the Cellular service is so bad at this location, after 45 min of trying to check in we were lucky enough that the woman at the office came by early and helped us. We were unable to check out and had to go through a 3 day process to ensure we weren’t charged extra.

Tyler Huffman 
Rating:
1.0

I called a head spoke to a woman, she gave info about costs.. I went and reserved the following day , went to pick up on the 3rd day an different woman. Place smelled like cigarettes and she coughed ALOT with out covering her mouth. The woman got rude with me when I went over what I was advised on pricing for milage. I WAS ADVISED $.72 A MILE. She said NO! $.97 A MILE. i advised that tues and wed both via phn and in person I was advised $.72 . She said NO YOU WERENT.. I then advised ma'am, The other woman whom I sat here and spoke to face to face advised that.. then said what is today.. I said Thursday.. ohh well its $.79 a mile today. I told her that they need to be on the same page, so random wrong info dosent get relayed as it did in my case. She got mad and snapped at me- DO YOU WANT THE UHAUL OR NOT.. so I advised NOT MY PROBLEM YOU DONT LIKE THE CONVERSATION, I CAN ONLY ADVOSED WHAT I WAS TOLD, YES I WANT THE UHAUL, AND MOVING FWD MAYBE YOU GUYS SHOULD COMMUNICATE ON WHAT WAS ADVISED SO YOU DONT HAVE TO DEAL WITH THIS AGAIN. I also advised the day I went in I would need a dolly reserved as well,, so I assumed it was all in order. I check the truck.. and no dolly. They park the trucks on an open lot outside of a 2nd facility 2 blocks away, when I asked what time the gates close being I would need to get my truck- she said it didn't matter as the truck is not on the property, I advised I would need to get MY truck she again advised what she said about not being on the property.. I looked at her.. and said very slowly.. I WILL NEED TO PICK UP MY PERSONAL VEHICLE, TRUCK, AUTOMOBILE.. MY TRUCK NOT THE UHAUL.. oh well u will have to drive it and leave it where the uhaul trucks are. When driving the uhaul.. the transmission slips really bad when going into 2nd gear. Inside dome lite never went off, and ignition was very hard to turn off and get the key out. I drove maybe 25 miles total, Moving fwd I will drive out of my way to a different facility and pay a little more for decent service rather then down the street for Crappy service. Maybe I will just rent people a trailer next time and pay them instead of Uhaul..

Maria Dunlap 
Rating:
5.0

Customer did not leave a comment.

Steven Ray 
Rating:
5.0

I felt that my unit was well protected with friendly and helpful office staff.

Dosha King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dottie Stewart 
Rating:
5.0

Truck had not been inspected. We drove it to our home and found that the front passenger tire was balled. I called the lady where we picked up the truck. She refeered us to the regional manager Kevin. He told us to call the roadside assistance number. We waited two hours for the guy to show up and change the tire out. This could have been prevented.

randy shannon 
Rating:
4.0

Customer did not leave a comment.

Wynona Smith 
Rating:
3.0

Picking up the truck took a lot of steps and the cell service wasn’t great in this location so it took much longer than expected and ate into our rental time. I wish there was a better system for knowing what to expect in advance and shortening that tjme

Tyler Huffman 
Rating:
5.0

Customer did not leave a comment.

Karen Graham 
Rating:
4.0

The vehicle had been wrecked, it was drivable but still should have been fixed.

claude Cravey 
Rating:
4.0

Customer did not leave a comment.

Emmett Pauly 
Rating:
5.0

Customer did not leave a comment.

Jim Biggers 
Rating:
1.0

Your truck was very dirty and it had major gas leak when trying to put gas in it. And the tires needed replacing. I could go on but you should get the point your truck sucked I feel I should get a refund for the poor truck condition Terry Overton

TERRY OVERTON 
Rating:
5.0

Customer did not leave a comment.

JAVIER Cruz 
Rating:
4.0

Customer did not leave a comment.

Brian Haughey 
Rating:
5.0

The staff there was great 👍

James Guill  |  Overall Experience 
Rating:
5.0

I was helped immediately multiple times and also helped after hours and when I needed let in to move out. Very pleased.

Chris Cockrell  |  Overall Experience 
Rating:
5.0

We are a local moving company and we use them frequently for truck rentals. They make picking the truck up by phone easy and are so pleasant to work with! Thank you so much.

Quentin Parks 
Rating:
5.0

Customer did not leave a comment.

JIM HERRON 
Rating:
1.0

Dropped truck off after hours. Difficult to park the truck where it would be out of the way and not block the gates. If that's to be a drop off center shouldn't/ wouldn't it be more advantageous to have an actual parking area

Marian Terry 
Rating:
2.0

I put gas in the truck and dropped off after hours. They charged me for gas and it was not the same as it was when I dropped he truck off which was 1/4 of a tank. They charged me for $22.50 for gas and a $30.00 service fee. Also I declined Safemove.when I reserved the truck and I was charged $14.00 for it. I tried calling customer service a couple times to dispute but could not get through.

Jack Sewalk 
Rating:
5.0

Will definitely use Pego if I even need a storage unit again. Friendly, and units were nice, neat and secure. I give the 5 stars

Kristi Phillips  |  Overall Experience 
Rating:
5.0

Thanks. We needed some short term storage and you full filled all our requirements.

William Webster  |  Overall Experience 
Rating:
5.0

We are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.

Quentin Parks 
Rating:
5.0

Customer did not leave a comment.

William Webster 
Rating:
4.0

Customer did not leave a comment.

Samantha Aranda 
Rating:
4.0

Customer did not leave a comment.

Patrick Wood 
Rating:
5.0

Flawless return of truck. Filled gas tank back to where it was when we rented and we were done! I highly recommend using Uhaul - they really saved us when our movers couldn’t make it out

velma byford 
Rating:
5.0

Customer did not leave a comment.

Marie Miller 
Rating:
5.0

Teresa was great. Very nice and the office dog was an added bonus. Made my day being able to get sweet puppy lovings.

Samantha Sanehez 
Rating:
5.0

thank you for keeping my things safe and secure

THOMAS YOUNG  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephanie Horton 
Rating:
5.0

Customer did not leave a comment.

James Ticknor 
Rating:
5.0

Customer did not leave a comment.

John Turow 
Rating:
5.0

Customer did not leave a comment.

Pamela Waskom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon Wells 
Rating:
5.0

Customer did not leave a comment.

gottlieb gutbier 
Rating:
5.0

Fix your website. Train your customer service to actually do its job and not screw over your customers.

William Dunagan 
Rating:
5.0

Shortly after I moved in to the storage unit, I was charged a late fee. With a hectic long-distance move with multiple trips, all my accounts being changed, etc, I thought I had set it up on automatic draft. When I realized this, I called to pay it, and set up automatic draft. Later the same day, I read an email from Pego stating that the late fee would be waived if I set up automatic draft. So I immediately called back asking them to honor that offer, but they refused. I told them I would move out asap if they did not honor their statement. They did not care if they lost a customer. So they got the $30 late fee but lost $96.50/month indefinitely. Poor customer service.

Cameron Craft  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility, I felt my belongings were safe and I didn't need to worry about them. I would definitely use Pego Storage in the future if the occasion ever presented itself again.

Brian MOSLEY  |  Overall Experience 
Rating:
5.0

Thank you

Kristina Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNEST CROWHURST 
Rating:
5.0

Very pleased with this facility for 7 years.

BILL ADNEY  |  Overall Experience 
Rating:
5.0

Very accommodating and helpful staff. The units are well maintained and secure. I would highly recommend the facility to anyone in need of storage.

JOSEPH FARESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Cody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Carmichael 
Rating:
4.0

Google maps sent us to the wrong location. This needs to be corrected.

Roger Herod 
Rating:
5.0

Customer did not leave a comment.

Izaac Cantu-Rivera  |  Overall Experience 
Rating:
5.0

Great experience with Pego and the beautiful lady whom assisted me.

Keith Nesbitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa cooper 
Rating:
2.0

They were not expecting me and they're not a full service location. U-Haul says that's Mabank when it's actually Enchanted Oaks. There are more full service locations north in actual Mabank. The young lady was very friendly and helpful.

PAULA BYRD 
Rating:
5.0

The service was a 10 -plus I would recommend it to anyone at any time. Thank you PEGO

Linda Morgan  |  Overall Experience 
Rating:
5.0

I am on social security and they worked with me on my date that I got my check, that was really nice and never had to pay a late fee because of my check. They really do help you so everything goes smoothly. The storage building was clean and the right size I needed. Very nice people and place was clean, I like that. So I think this storage building is awesome and I would recommend it to anyone.

Mary Hutcherson  |  Overall Experience 
Rating:
5.0

Everyone was friendly except the girl that closed my account out. Her welcome was nice til I said I was moving out. It says Jamie on my receipt. She got an attitude for asking questions about if I couldn’t remove everything. Said its my responsibility to get rid of my “junk.” Thought her delivery could have been better. Everyone else has always been nice. I would still recommend.

VIKKI BURKHOLDER  |  Overall Experience 
Rating:
5.0

Include the appliance dolly I ordered and paid for

Christopher Helmig 
Rating:
3.0

Customer did not leave a comment.

Michael Alexander 
Rating:
1.0

They didn’t realize I placed an advanced order until when I got there. The directions for the location are wrong, taking you about 20+ minutes in the opposite direction. Only one dolly out of the 3 that I ordered in advance were there.

Meghan Hyde 
Rating:
5.0

Used this storage unit for almost 2 years. Never had any issues.

Jacobsen North  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Walker  |  Overall Experience 
Rating:
5.0

Good facility & site manager very helpful & professional

KEITH ALEXANDER  |  Overall Experience 
Rating:
5.0

Very nice, clean storage facility. I rented 3 storages for almost 4@goldenOaks260 years, and never had a problem with anything there. It's secure for your things, and very nice people that respond quickly to your calls and questions. I would use Pego again in the future if I need storage again.

Sharon Whallon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Rountree 
Rating:
5.0

Best prices anywhere that around.

Janet Conner  |  Overall Experience 
Rating:
4.0

this location does not rent but was open for return on sunday.

Jonathan Wayne Bradshaw 
Rating:
5.0

They we’re always very helpful.

Tempie Boles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BETTY HOOVER 
Rating:
5.0

Jamie was a great help with all aspects of my rental transaction. she is s great team member for you. claude melton

Claudis Melton  |  Overall Experience 
Rating:
5.0

Jamie and Mark are fabulous. I appreciate all their help and flexibility, and friendliness and kindness. I highly recommend this facility, I've used it twice and have nothing but great things to say about them.

Staci Salmon  |  Overall Experience 
Rating:
5.0

Great! Location is not only super handy BUT the owner and staff are wonderful. I've sent many friends to them as well. Heard temp. control units are on the way. AWESOME!!!!!!!!!!

PAUL HINKLE  |  Overall Experience 
Rating:
5.0

Have married woman working, this ring less beauty still has my mind.

Keith Nesbitt 
Rating:
3.0

I am less than pleased with our experience when we picked up this truck. We scheduled to pick up the truck at Taylor Auto Repair and made the reservation online. However, when we arrived at this location, no one was there and the business was closed on Saturdays. Why would your system allow us to schedule it there when the business is closed!! This was very frustrating and required us to scramble to find another place that had a truck to rent. There are no that many places in this part of Texas and it was very upsetting when we needed the truck that very day. I would hope that U-Haul would refund all or part of our expenses due to the fact that this was not handled properly at all and we were stressed in trying to locate another truck. Thankfully Pego Self Storage was able to help us and provided a truck. The truck was not in the best of shape and my husband was concerned with driving it. But we were able to move what we needed to move back to Dallas anyway. We will not be utilizing U-Haul again if we can avoid it.. This glitch should not have happened and your system should have caught this when we scheduled the pickup. I hope you will fix this for future customers.

Mary Gibson 
Rating:
5.0

Customer did not leave a comment.

Cecilia Barnard 
Rating:
5.0

Customer did not leave a comment.

Risa Jordan 
Rating:
4.0

Customer did not leave a comment.

JOSEPH SHUBERT 
Rating:
5.0

Customer did not leave a comment.

Donald Peterson 
Rating:
5.0

Truck was available when I needed it.

Brent Stone 
Rating:
5.0

Very courteous and willing to help. I am pleased with my services that I received my from this location.

Angie Smith 
Rating:
5.0

Customer did not leave a comment.

SHAWN TOUSIGNANT 
Rating:
5.0

Customer did not leave a comment.

Pam Horn 
Rating:
5.0

Customer did not leave a comment.

Rabih Asmar 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
5.0

Everything was perfect

Patrick Gent 
Rating:
5.0

Super easy from reserving to drop off. Great people at Pego made it quick.

Jack Florence 
Rating:
3.0

the rental did not refund any unused extra days. the web site did not say the extra days were "non-refundable", so I feel you stole that money - not a good customer policy.

James Lund 
Rating:
3.0

The truck I rented the A/c was low on Freon or something while driving the a/c kept cutting out and it would get hot inside

Charles Coulter 
Rating:
5.0

Customer did not leave a comment.

TERRIE HAILEY 
Rating:
5.0

Jayme was so helpful when returning the truck & renting a storage unit. Will use this location if the need arises in the future.

Stuart Sutton 
Rating:
5.0

Great service & friendly staff...would highly recommend!

Gabrielle Crockett  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Billy Bonsal 
Rating:
5.0

Customer did not leave a comment.

teresa cooper 
Rating:
5.0

Customer did not leave a comment.

Bobby Biggar 
Rating:
5.0

Quick and easy. Couldn't be happier

James Mcdaniel 
Rating:
4.0

Customer did not leave a comment.

BRYAN SURRATT 
Rating:
5.0

Good service and facility. Thank you

Billy Inmon  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Kyle Mccarrier  |  Reservation 
Rating:
5.0

There's nothing to improve. It's a good place to rent from

kathy conner 
Rating:
4.0

Very nice staff. Helpful.

Brent Stone 
Rating:
5.0

Staff was friendly. The facility was well maintained will definitely use again if in need of storage.

JESSICA DUNNING  |  Overall Experience 
Rating:
5.0

Great job as usual!

steven arnold 
Rating:
4.0

Customer did not leave a comment.

Barry Daniels 
Rating:
5.0

This was my first time getting a storage unit, they are great and so helpful! I would definitely use them again if I need a unit. Thank you

TAJA WORKMON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Skiles 
Rating:
3.0

I need someone to call me. The last 2 times I rented a truck have been horrible 214-876-0406 Thank you

Vicki harris 
Rating:
3.0

The online process did not work well, My truck was confirmed online but was not there for pick up. Our original pick up location was NineLiquor store in Caney City texas... they did not reserve our 20 ft. truck I prepaid for and so I was sent to an alternate location and had to settle for a 15ft. truck that wasn't big enough. I am still trying to get reimbursed the difference in cost.

Victor Wilbanks 
Rating:
4.0

Customer did not leave a comment.

Jeanne Jackson 
Rating:
5.0

Customer did not leave a comment.

tim foley 
Rating:
5.0

Service was good and friendly.

Ray Stazzoni 
Rating:
4.0

Customer did not leave a comment.

JEFF ARNSWALD 
Rating:
5.0

This was a flawless experience. Truck was ready for pickup as scheduled and customer service was great! I would highly recommend this location.

Linda Sayers 
Rating:
4.0

Customer did not leave a comment.

David Jackson 
Rating:
5.0

Service was great very friendly people.

Privacy Request  |  First Impressions 
Rating:
5.0

Main office was very clean with many supplies. Staff was very polite and helpful. Unit was clean and spacious.

Privacy Request  |  First Impressions 
Rating:
5.0

excellent service nice and friendly and efficient.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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