Customer Reviews for Pecos Storage
(U-Haul Neighborhood Dealer)

1,012 reviews

17200 S 32nd St   Ahwatukee, AZ 85048

(480) 704-0043

Location Hours

  • Mon-Thur: 8 am - 2 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(480) 704-0043

17200 S 32nd St
Ahwatukee, AZ 85048

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 2 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome job guys

Evangelina G.  |  Overall Experience 
Rating:
5.0

None -- Brian was helpful during check-in due to failed app

Mark H. 
Rating:
5.0

I did not like the $30 jump in fee from $60 to 90$ found better deal some where else.

BOB H.  |  Overall Experience 
Rating:
5.0

On-going Catalytic Converter thefts and lack of good security have forced me to move to another facility. Ownership needs to be more proactive than just sending e-mails and limiting gate hours.

JOE G.  |  Overall Experience 
Rating:
5.0

Best Tow Dolly anywhere!

David C. 
Rating:
5.0

Customer did not leave a comment.

MARCOS A. 
Rating:
2.0

I was charged 2 different totals for the rental when I should have been charged only once. No one has bothered to get back to me on this!

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

MARK B.  |  Overall Experience 
Rating:
5.0

I always try to use this location, very well managed. Excellent Customer Service, and staff is fast and friendly!! thx

Leann C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Charged me $25 for clean up??? It was cleaner then when we received the equipment. The property representative claims in took him 2 how's to clean the back of the equipment??? Absolutely Not!!! The cab and steps wear filthy when I checked on the truck a few days later after dropping it off. Plus, when I picked up the equipment, the floor was dirty but not worth cleaning. Come U-Haul, you can do better. Tim, regular renter

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Antonio V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathen M. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Fast friendly service

LeAnn C. 
Rating:
5.0

Superb customer service!

erin P. 
Rating:
5.0

Very good to deal with. Any minor issues we ever had were dealt with promptly and efficiently.

Eddie S.  |  Overall Experience 
Rating:
5.0

All good

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

Eliminate the sign on the side of the truck that says,"Gentle Ride" I have never ridden in anything in my life that rode as bad as that truck. And I have driven numerous semi trucks and farm equipment, Uhaul obviously buys the heaviest suspension available for the Ford F650 so no customer can break it, but it beats the tar out of everything I was carrying.

STEVE B. 
Rating:
5.0

Nothing. The site has expanded hours now.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Fernando L. 
Rating:
5.0

This is the second time we have rented a U-Haul truck from Pecos Storage, and bit experiences were exceptional! Quick and easy process starting from the online reservation, through pick up and return. ☺️ðŸ'ðŸ¼

Tammie H. 
Rating:
5.0

Loved the facility and staff, only reason we moved out was because we needed covered parking. If Pecos puts in a facility with covered parking we would move back in a heart beat!

Kelly F.  |  Overall Experience 
Rating:
5.0

This place other then there office hours is perfect. Only reason we left is our HOA has a storage 1 block from our house an we were finally able to get in there.

Jon B.  |  Overall Experience 
Rating:
5.0

When extra storage is needed I would rent there again. Johnnie

Johnnie M.  |  Overall Experience 
Rating:
5.0

Professional and courteous staff. Very easy to work with.

Michael U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Huizhong Z. 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Maribel P. 
Rating:
5.0

Brian did a awesome job of signing me in quickly

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Hutton P. 
Rating:
5.0

Staff was very helpful and understanding

EMANUEL A. 
Rating:
5.0

nothing! it's the perfect place to rent a Uhaul. Ryan was GREAT! very good customer service.

Fernando L. 
Rating:
4.0

Make it clear there is no 24 hour pickup at this location. I showed up at 7 (my scheduled time) and had to leave and come back when the place opened.

James K. 
Rating:
5.0

Thank you again

Raeshawnda B. 
Rating:
5.0

Customer did not leave a comment.

Heath C. 
Rating:
5.0

Nothing ... seriously, They were amazing and they made sure everything was perfect before I went on my move ! Excellent!!! ðŸ'5 star

mark H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

JACK E. 
Rating:
5.0

Customer did not leave a comment.

Bilal A. 
Rating:
5.0

Excellent customer service. He was willing to help hooking up my car transport trailer and also load my car on it.

Afework B. 
Rating:
5.0

Customer did not leave a comment.

Gavin T. 
Rating:
4.0

Driver's side mirror would not stay in place. Wind on the freeway pushed it down so I couldn't see anything. This made changing lanes very dangerous as I had to reach out the window and push the mirror into place at 65 mph to see what traffic beside me was doing. Person at facility told me he couldn't fix it and Uhaul techs were very slow to respond to repair requests.

James U. 
Rating:
3.0

Customer did not leave a comment.

Donovan M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

GREAT JOB 202 San Tan/ Pecos location. It was so easy to rent/ return and the equipment was above par.

KENNETH K. 
Rating:
5.0

The manager Edwin is great! I found him to be very friendly and competent. He carefully reviewed and demonstrated how to connect and disconnect the tow dolly. Would definitely work with Edwin again.

Marsha A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

EDITH B. 
Rating:
5.0

Customer service at this location was excellent!

Randy T. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Service was helpful and friendly. Equipment was in excellent condition.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

LeAnn C. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Very nice, great customer service!

Angela W. 
Rating:
5.0

Customer did not leave a comment.

DeShelle M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

I would like coupons or maybe a rewards program. Our household rents often.

MALIA A. 
Rating:
5.0

Excellent customer service.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Igor C. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Corporate should notify the lessee if there are any other charges right away. I rented the truck a second time and was denied because I owed for additional mileage. Everything was worked out through the Leasing manager. I think we owe again for additional miles and have not been contacted by Corporation. We need to rent a truck once more and because of the heat and time it would not be a pleasant experience. If I owe you money then let me know asap.

ALMA B. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
2.0

The only reason I didn't give this location 1 star is they actually tried to help but their hands were tied by uhaul corporate. Uhaul I would give 1 star.

Paul H. 
Rating:
5.0

Great manager in the office who was extremely helpful! Clean location. Friendly staff. Water was readily available on a warm summer day.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

I appreciate how fast everything went. Allowed more time for getting your task done! Will be renting again very soon!

ALMA B. 
Rating:
5.0

Customer did not leave a comment.

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Our favorite location ever! We have rented several times and had excellent service.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Best uhaul renter by far. I always choose to use this location because of how nice and personable they are. Everything is extremely easy and they are literally the nicest guys you could ever deal with. I have rented from other locations prior and have always felt like a transaction. Not the case with them. I'd give them more than 5 stars if I could.

Joshua H. 
Rating:
5.0

They made it easy at the drop off. Awesome

Danton G. 
Rating:
5.0

Nothing. The proprietor at this location was excellent. He is a major reason why my experience was so great starting off with him.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

I feel you did a great job providing excellent services. Thank you so much!

TINA B. 
Rating:
3.0

I went from Glendale to s 32nd st to get the uhaul. I paid Lyft 37.00 to get there. No one would help get a truck closer to where I lived. It was terrible as I'm a senior citizen.

Eva M. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Great service the guy that checked me out was very nice and helpful 👍🏻

David D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
3.0

Customer did not leave a comment.

AGEDA H. 
Rating:
5.0

Very friendly and listened to my concerns like he worked for Uhaul.

CHRISTINE C. 
Rating:
5.0

Used uhaul many times. Always asked if I reserved online & encouraged to do it. I finally did it. Reserved a truck. Then get a phone message saying it wasn't available at the LOCATION AFTER CONFIRMING IT. Set another location. Showed up. Truck not there. Gal called. Went to ANOTHER LOCATION. The whole concept to reserve online is to make things smoother. Freaking disaster. It would be nice if a reservation actually reserved the truck!

Theodore P. 
Rating:
5.0

None. it was exceptionally smooth.

Mike F. 
Rating:
5.0

This is the best place to rent from!! Always quick and easy with great service.

Dawn A. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Rashid K. 
Rating:
5.0

Edwin was very friendly and professional.

Arlanga D. 
Rating:
5.0

Customer did not leave a comment.

Gail T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
3.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Vance R. 
Rating:
5.0

Quality at a great unbeatable price with great customer service by Brian - What more can you ask for? 😉

CAROLYN M. 
Rating:
5.0

Employee did a great job

WILLIAM H. 
Rating:
5.0

Very easy experience from booking to drop off

Emily F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
No reviews have been submitted for this location.

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