Customer Reviews for Pearson Auto
(U-Haul Neighborhood Dealer)

416 reviews

1586 W 1700 S   Syracuse, UT 84075

(801) 416-3333

Office Hours

  • Mon: Closed
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 416-3333

1586 W 1700 S
Syracuse, UT 84075

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim Wright 
Rating:
5.0

Great customer service at both places

Richard Cuevas 
Rating:
5.0

Customer did not leave a comment.

Saul Lucio 
Rating:
5.0

They were awesome! Treated me very well. I will definitely use them again in the future!

TRAVIS HANBERG 
Rating:
5.0

Jackie was awesome to work with and friendly, it was quick and easy to drop off.

Rebekah Noyes 
Rating:
1.0

This place was absolutely too close to the road and when you get there there is not a place to park also when trucks come and drop it off there is absolutely no room to leave a U-Haul at all and this place shouldn't even have a drop off. It almost caused my vehicle behind the U-Haul in danger cuz the U-Haul struggled to even get in to the parking and like I said there was none anyhow that part was frustrating

Rebecca Morgan 
Rating:
5.0

Customer did not leave a comment.

Kylie Hazen 
Rating:
5.0

I asked for an estimate on the price for the uhaul and distance and it was different than the price I ended up having to pay

Jaden Hayes 
Rating:
4.0

Customer did not leave a comment.

Thomas Briggs 
Rating:
5.0

Customer did not leave a comment.

George Prosser 
Rating:
5.0

Customer did not leave a comment.

Darin Powell 
Rating:
3.0

The inside of the windshield was so dirty, once it got dark, I used the wash and wipers 3 times before I realized it was the inside of the windshield. I have never seen a windshield that dirty. Total safety Hazzard! They must of sprayed the truck down with the windows down. Another safety issue were the headlights. It was frustrating to see the lines and that every car that passed me had better and brighter lights.

Greg Farley 
Rating:
4.0

Customer did not leave a comment.

Christopher Davis 
Rating:
5.0

Customer did not leave a comment.

GAVIN CURTIS 
Rating:
5.0

Customer did not leave a comment.

Kathy Smith 
Rating:
5.0

Customer did not leave a comment.

Jessica Johnson 
Rating:
5.0

Customer did not leave a comment.

THERON EBERHARD 
Rating:
5.0

No improvement needed. Great job, guys! Thank you

Nathan Davies 
Rating:
5.0

Customer did not leave a comment.

Jose Villasenor-Moreno 
Rating:
5.0

Customer did not leave a comment.

Simon Chen 
Rating:
5.0

Customer did not leave a comment.

SHARON Horrocks 
Rating:
5.0

Customer did not leave a comment.

Lynda Ostler 
Rating:
5.0

Customer did not leave a comment.

Lynda Ostler 
Rating:
5.0

The gal that helped me was super friendly and knowledgeable! Very helpful!

KAMERON BUTCHER 
Rating:
4.0

Your staff was nice and friendly, they took care of me right away. It was a good overall experience.

Clay Ramsey 
Rating:
4.0

Customer did not leave a comment.

David Burnett 
Rating:
5.0

Customer did not leave a comment.

Steve Krause 
Rating:
5.0

Nothing. Pearson's has been amazing for all needs we have had! Neighborhood friends and local trusted shop!

John Mister 
Rating:
5.0

The Uhaul was filthy on the outside, otherwise it was great

Tammi Johnson 
Rating:
5.0

Keep on keeping on! Especially in hooking up and disconnecting the trailer, even when dropping off the trailer a few hours after the store was closed, one mechanic still there working on a car cheerfully provided instruction and essential assistance in unhooking the trailer on drop off without complaint, despite the distraction from his after hours repair work. Most appreciated!

John Fullmer 
Rating:
5.0

Great place and people .. 5 stars

Carl Carlson 
Rating:
5.0

Customer did not leave a comment.

Kyle Blunk 
Rating:
5.0

Customer did not leave a comment.

RUSTY BUCHANAN 
Rating:
4.0

Customer did not leave a comment.

Anthony Anderson 
Rating:
3.0

Employees were very nice. They are an auto shop, Uhaul is not their first priority, but they did get to me as quickly as possible.

Brent Hadley 
Rating:
5.0

Customer did not leave a comment.

Bobby Packard 
Rating:
5.0

Customer did not leave a comment.

Genni Larson 
Rating:
5.0

Customer did not leave a comment.

Jeff Robite 
Rating:
5.0

Initially had a poor experience with call center lady changing my reservation. Trying to charge me an extra $99 unbeknownst to me. Then Eddie called. Fixed everything up. Went smoothly after. Thanks Eddie!

Jamal Jaber 
Rating:
3.0

Parking at drop off location was very limited.

Harrison Welsh 
Rating:
1.0

My reservation was cancelled and I still have not been refunded.

Cameron Price 
Rating:
1.0

Customer service was sub par. Had to call the main number still couldn’t help me. I was given an ultimatum of take it or leave it. No one addressed my concerns or was able to provide reasonable explanation. I will not be using uhaul again.

teddy bryant 
Rating:
5.0

Customer did not leave a comment.

DANIEL MILLER 
Rating:
4.0

Customer did not leave a comment.

michael ford 
Rating:
5.0

Nothing to improve, very reasonable price and well-kept equipment with a strong Air conditioner during this hot weather

POSU TUE 
Rating:
4.0

Customer did not leave a comment.

Ryan Briggs 
Rating:
5.0

Customer did not leave a comment.

Kim Paul 
Rating:
4.0

Customer did not leave a comment.

Samuel Johnson 
Rating:
5.0

Customer did not leave a comment.

Tanner Badham 
Rating:
5.0

Thank you

Randy Elkins 
Rating:
5.0

Customer did not leave a comment.

Chi Yang 
Rating:
5.0

Everything went well. My trailer was due back on Monday the 20th but their location is closed on Mondays and no one informed me when I rented the trailer. Because of that I was charged another day but they were quick to reverse the charge. Overall, everything was great!

Janelle McMurray 
Rating:
5.0

Customer did not leave a comment.

Cornell Brown 
Rating:
2.0

Customer did not leave a comment.

Jeremy Bailey 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS 
Rating:
5.0

A very nice group of people to work with! Very professional.

Todd Deitrick 
Rating:
3.0

Under normal circumstances, the equipment would have been 'acceptable', but not particularly great. It was dusty on the inside and had a fair amount of grime on the frequently touched areas (handles, steering wheel, etc.). Under normal circumstances, I wouldn't even notice, but with the pandemic, I expected a little more attention to cleaning the cab of a truck like this.

LANE TAYLOR 
Rating:
4.0

Customer did not leave a comment.

WESLEY MILLER 
Rating:
5.0

Customer did not leave a comment.

THERON EBERHARD 
Rating:
5.0

first time renting from this location. i was impressed with a great service they provided. helped me hooked it and unhooked.

Jose Maldonado 
Rating:
5.0

Customer did not leave a comment.

Patrick Bleskey 
Rating:
5.0

Super friendly and helpful staff. Pleasure doing business with them.

DALE WISTISEN 
Rating:
5.0

Customer did not leave a comment.

Tige Clayton 
Rating:
3.0

There was no indication as to where I should drop off the truck.

Brandon Beck 
Rating:
3.0

Customer did not leave a comment.

Wendy Contreras 
Rating:
2.0

Customer did not leave a comment.

Brad Pitts 
Rating:
5.0

A1 service as always. Very nice location and nice employees. Will come back when another rental is needed.

Tommy Garber 
Rating:
4.0

Customer did not leave a comment.

Britoshjoni Durley 
Rating:
3.0

Have equipment checked over before giving out to customer

Dale Emmerson 
Rating:
4.0

Customer did not leave a comment.

Gary Lloyd 
Rating:
4.0

They only had one truck available for immediate rental, and that is the one I rented.

Robert Gardner 
Rating:
3.0

Customer did not leave a comment.

PAUL AND PAM KELLEY 
Rating:
5.0

Customer did not leave a comment.

Justin Ena 
Rating:
4.0

Customer did not leave a comment.

lesli oppie 
Rating:
5.0

The staff was so super friendly and extremely helpful, after a stressful move and running a little behind returning the truck the woman behind the counter was such a blessing! I forgot to put gas in because I was running late so she let me take it down the street to get gas instead of charging me! She also just laughed with me about all the craziness that was going on and that really brightened up my day!

Jason Doyle 
Rating:
5.0

Nothing, Hunter has helped us rent twice in the last couple of months. The service is outstanding, they help me hook up and test the lights. The prices are reasonable. I will not go anywhere else as long as Pearson's has a trailer available for me.

GINGER WEATHERSBY 
Rating:
3.0

Customer did not leave a comment.

Brandi Fox 
Rating:
1.0

Need adjustments to my bill. Was charged for 6/10 mile but truck was never moved. Was charged for utility dolly that was never provided. First time using virtual pick up; will not do that again.

CHRISTIAN PUFF 
Rating:
5.0

Excellent customer service. I received a better price than using Budget

bruno araujo 
Rating:
5.0

Customer did not leave a comment.

Laurent Daigle 
Rating:
3.0

There is almost no parking for the trucks. After hours drop-off is not convenient. The only thing I saw was a lot of signs saying do not park here, but no indication of where to park. Next time I’ll drive further to have a better drop-off experience.

Jason Perry 
Rating:
1.0

Maybe be open on a Monday when every other business in the state is open

Joshua Bowden 
Rating:
5.0

Customer did not leave a comment.

robin hill 
Rating:
5.0

Amazing, friendly service. Very convenient and very easy!

PAIGE SORENSEN 
Rating:
5.0

Customer did not leave a comment.

Delbert Thayn 
Rating:
5.0

Customer did not leave a comment.

Deanna Gordon 
Rating:
5.0

Very nice clean truck. Made moving so much easier.

MICHAEL SMITH 
Rating:
5.0

Sounds good movie to rent U-Haul, were friendly and fast to rent

Carl Carlson 
Rating:
5.0

Customer did not leave a comment.

Lonnie Jones 
Rating:
5.0

Customer did not leave a comment.

Judd Larson 
Rating:
5.0

Customer did not leave a comment.

frank tipiani 
Rating:
5.0

Customer did not leave a comment.

Robert Sainsbury 
Rating:
4.0

The 26 foot truck we rented had over 155,000 miles on it. It was covered with black "X"'s all over it from previous damage. We had to drive it over 1300 miles once we loaded it full and began driving the engine sounded like it was going to die. The drivers side door rattled. The windshield wipers were useless. And the gas mileage was terrible worse than any other 26 foot truck we have rented in the past.

Philip LeBlond 
Rating:
5.0

It's all good thanks

CLAY ROBINS 
Rating:
5.0

Customer did not leave a comment.

Jen Hiller 
Rating:
5.0

Customer did not leave a comment.

Tyler Huefner 
Rating:
4.0

Customer did not leave a comment.

Robert Adams 
Rating:
5.0

Customer did not leave a comment.

Melissa Lihilihi 
Rating:
2.0

The truck was very messy when I picked it up. The employees were slow to help me get the truck. I was charged for equipment I never used and that wasn’t even in the truck.

Jacob Naylor 
Rating:
5.0

They did awesome. I always have a good experience with Pearson Auto.

justin thompson 
No reviews have been submitted for this location.

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