Customer Reviews for Pearl River Discount Storage
(U-Haul Neighborhood Dealer)

60 reviews

64579 Hwy 3081   Pearl River, LA 70452

(985) 863-4050

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(985) 863-4050

64579 Hwy 3081
Pearl River, LA 70452

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Location was open from 9am-2pm on Saturday. I scheduled a pickup the night before for 10am. I started calling at 930, 30 minutes after they open to make sure I was going to the correct location. With no answer I showed at 10 for my scheduled pick-up and no one was there. I called the main office to to figure out what we were going to do (very helpful, no issues with uhaul, just this location) and while on the phone with uhaul the employees show up at 1025. Apparently stuck in traffic for an hour and 25 minutes.

jeremy couste 
Rating:
5.0

No Need for improvement. Jessica, the manager, was fantastic. She was able to answer all my questions and helpful beyond words.

Theodore Reab 
Rating:
5.0

Customer did not leave a comment.

Dennis Calmes 
Rating:
1.0

There wasn’t gas in the truck. Trash was left behind after previous renter. I was charged for three day when i only rent for September 30 and returned vehicle at 11 that night. When i called Pearl River Uhaul I told the lady on the phone i was located in Pearl River and moving from Zachary to come to Pearl River. She then told me it would be cheaper to get the Uhaul from Tire Doctor in Zachary and Drop off at Pearl River Discount. That’s what i made my reservation for. I’m not understanding why i’m getting charge a wrong drop off fee. The lack of communication was very poor. No I’m getting charged an extra $300 because of their miscommunication. No i see why people warned me about renting from Uhaul.

Breanna Howard 
Rating:
1.0

Make sure the representative is thorough with the information. I had 3 representatives tell me something different. When I picked up the uhaul it was HORRIBLE. She was rude beyond belief.

Tonia Alexander 
Rating:
5.0

Customer did not leave a comment.

ALGENA bickahm 
Rating:
5.0

Thank you, Jessica! She was very helpful and personable.

MARION DEAN JR 
Rating:
5.0

Customer did not leave a comment.

dedrick duplantis 
Rating:
5.0

Super friendly and very helpful!

brandy evans 
Rating:
4.0

Customer did not leave a comment.

Hugh Tate 
Rating:
5.0

Customer did not leave a comment.

michael hosch 
Rating:
2.0

Customer did not leave a comment.

Lauren Crockett 
Rating:
4.0

Customer did not leave a comment.

Chris Hunt 
Rating:
5.0

There was a leak over the cab of the truck. I notified the manager and she was going to get it fixed; so very responsive.

Daniel Demarest 
Rating:
5.0

Customer did not leave a comment.

Jerry Henley 
Rating:
5.0

Customer did not leave a comment.

Stephen Weil 
Rating:
3.0

Customer did not leave a comment.

David Black 
Rating:
1.0

Very prejudice and over charged . Continued to send me to voicemail when attempting by to call bout overage

Nikole Holliday 
Rating:
5.0

Customer did not leave a comment.

Regina Penton 
Rating:
5.0

Very helpful and great to work with

Melissa simpher 
Rating:
5.0

Mrs Jessica was very nice

MARY ROBERTSON 
Rating:
5.0

Thanks 👍

SCOTT VERONIE 
Rating:
5.0

Customer did not leave a comment.

SCOTT VERONIE 
Rating:
5.0

Excellent customer service!!!! Best place I have used for truck/trailer rentals in 25 yrs!!! I Highly recommend This location!!!

Melissa Mcmanus 
Rating:
1.0

Employees need to be very considerate of cars. I drove 45 minutes to get to location after getting a 30.00 quote…it was more than double. I asked twice to make sure she was quoting the car dolly that all 4 wheels go on. She said prices were raised. I couldn’t drop of in my own town as they said it would cost 2.5x more so I had to drive another 45 minutes, then 45 minutes back home. Worst experience ever. The lady banged the chains against my car as she was carelessly throwing around the hooks…. Never again. Please don’t call me and no I don’t want anything.

Dimitrios Chelmis 
Rating:
5.0

Nothing to improve. Great, quick service, checked to make sure everything was good and to check if I needed anything else

william boersma 
Rating:
5.0

Customer did not leave a comment.

Tonya Lee 
Rating:
5.0

Customer did not leave a comment.

Melissa Simpher 
Rating:
5.0

Turning the truck back in through the mobile directions was very easy.

KAYLA LEONARD 
Rating:
5.0

They worked very well with me and were patient throughout it all.

Rex Perrette 
Rating:
5.0

Customer did not leave a comment.

VICTOR Dowling 
Rating:
3.0

Mgr seemed bothered to have to deal with me

John Hopkins 
Rating:
5.0

The lady who processed my order for pick up was friendly, did the paper work quickly, answered all my questions, helped me go over the inspection process on my phone. I'd highly recommend coming to this location for all of your uhaul needs. A++++++ service!!

Mary Navarrette 
Rating:
5.0

No improvements needed. Great location.

BRADLEY BRUNSON 
Rating:
5.0

Amazing customer service!!!

CHRISTINE DUGAS 
Rating:
5.0

Customer did not leave a comment.

RONALD TRAPP 
Rating:
5.0

Customer did not leave a comment.

Theophia Williams 
Rating:
1.0

When I went to pick up my U-Haul truck the people that I dealt with were rude to me, they didn’t explain the 24hr U-Haul share thing to me, and since nothing was explained to me, and no one was at the place when I picked up the U-Haul the lady that I spoke to told me to do whatever on my phone and then take the truck. The next morning she calls me for something she didn’t realize was her fault and told me that U-Haul was gonna report my truck stolen. Overall experience 4/10

Keavy estus 
Rating:
5.0

Customer did not leave a comment.

Gary Schroeder 
Rating:
5.0

Customer did not leave a comment.

dawn pan 
Rating:
5.0

Customer did not leave a comment.

MATTHEW SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

Jessica Ibsen 
Rating:
5.0

Customer did not leave a comment.

Frank Ackles 
Rating:
5.0

Customer did not leave a comment.

Donna Peed 
Rating:
5.0

Location is good for me, easier to get to.

herbert gornor 
Rating:
5.0

Customer did not leave a comment.

Sandy Moran 
Rating:
5.0

Customer did not leave a comment.

Krystel Scott 
Rating:
5.0

I love the way they came to the site, while closed, to help me with my needs. They were great to work with.

Harry Kerlec 
Rating:
5.0

Customer did not leave a comment.

Richard Holmes 
Rating:
4.0

Customer did not leave a comment.

Mandi hotchkiss 
Rating:
3.0

Please train employees in system usage. Also improve load balancing across uhaul web servers to avoid extreme lag during high usage times (end of the month). Trailer had a leak somewhere and my bed got wet.

Jennifer Wolf 
Rating:
3.0

Customer did not leave a comment.

Bobby Harris 
Rating:
5.0

Customer did not leave a comment.

ali anwieian 
Rating:
5.0

Customer did not leave a comment.

Deontrinese Dalton 
Rating:
5.0

The girl that hooked up the trailer did a great job of explaining to me how everything works I would definitely go back again just because of the service that she provided very friendly very accommodating all around great experience

DONALD COOK 
Rating:
3.0

Secretary had a lot of computer problems- not her fault but slowed things down. The truck had 1/4 tank of gas. Worker said truck would only get about 20 miles to quarter tank. I had approximately 60-65 miles to drive before returning so I filled tank- cost me $60. We only used maybe 1/4 tank so left it with 3/4 tank. I was definitely misled & this cost me a bunch of money. Just got divorced-relocated not happy about putting out that much extra money!

nanette Sissac 
Rating:
2.0

The rep on site wasn't properly trained and unable to assist me. Even after making reservations online, rental of a two-wheel car dolley problematic. The rep was nice and cordial but lacked the right training to do her job. My experience was too complicated and difficult, especially considering that I've rented from Uhaul several times before.

Don Thanars 
Rating:
5.0

Storage unit with U Haul. Person at the desk was not trained with U Haul. Time of pick up was 9 AM. Owner did not get there unit 9:50. She rushed to get the order complete. Once complete she jumped into a jeep with someone and left. This is not how you run a business. I will not rent from this location again.

KENNETH MEDLOCK 
Rating:
3.0

Just dropped it off. Lol it was closed

Jessie Williams 
Rating:
5.0

Jessica your sales attendant was above and beyond what a customer could have asked for. She was the best representation for U-Haul that I have ever experienced. She waited over an hour for us to get there due to bad weather. She didn't have to do that but she did it with a smile. Outstanding Service.

katherine drake 
No reviews have been submitted for this location.

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