Customer Reviews for Peak Business Services
(U-Haul Neighborhood Dealer)

395 reviews

14440 Cherry Ln Court # 117   Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1, 1/2 mile West of Laurel-Bowie Road (Route 197)

(240) 547-1244

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 547-1244

14440 Cherry Ln Court # 117
Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1, 1/2 mile West of Laurel-Bowie Road (Route 197)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service 👌🏾

TERRY BELT 
Rating:
5.0

Customer did not leave a comment.

Christen Hamilton 
Rating:
5.0

Customer did not leave a comment.

PATRICK CARR 
Rating:
5.0

Customer did not leave a comment.

James Paen 
Rating:
5.0

Nice and reliable customer experience.

olaoluwa oduse 
Rating:
5.0

The Office Personal were VERY Professional and Kind !!! We would Rent form THEM again !!! Peak Business Services - 14440 Cherry Lane Court # 117 - Laurel, Md 20707

Jeffrey McBride 
Rating:
5.0

Customer service was great. I would use this location again. Great Customer service!

MICHELLE WALLACE 
Rating:
1.0

Not friendly to customers, he doesn’t know how to talk to customers.

Margarette Kabia 
Rating:
5.0

Great experience. Fast service.

Kathy Wilkinson 
Rating:
5.0

Excellent

Brahim Idsassi 
Rating:
3.0

Ensure that all paid requested items and materials are located within the U-haul. Unfortunately, I had to go elsewhere and rent moving blankets and dollies, as they were not provided as requested. This was a major inconvenience, as it hindered and delayed my moving process and extended the movers time. That, in turn, caused me more money as they were paid hourly.

Ramona Joyner 
Rating:
3.0

Clean the truck, and be a lil prompt

Angelia Gordon 
Rating:
1.0

Horrible customer service by the employees

BRENTON HOWARD 
Rating:
5.0

Customer did not leave a comment.

carolyn simpson 
Rating:
1.0

Customer did not leave a comment.

VLADIMIR KAMAHA TCHAKAM 
Rating:
5.0

Great customer service

Ebenezer Afful 
Rating:
5.0

Great service I will react from them agin.

Cheryl Hamlett 
Rating:
3.0

Customer did not leave a comment.

Rodney Currence 
Rating:
1.0

Customer did not leave a comment.

James Tamba 
Rating:
5.0

Customer did not leave a comment.

Reginald DeLauder 
Rating:
5.0

Very easy in and out.

Felice Orcino II 
Rating:
4.0

Customer did not leave a comment.

Cherrel Lewis 
Rating:
5.0

N/A

Janis Butler 
Rating:
5.0

Customer did not leave a comment.

jerry herrine 
Rating:
1.0

Poor customer service didn't want to help with anything. They need to be fired. Never recommend or come back in the future.

Jazzlynn Robinson 
Rating:
1.0

The representative ( older woman) was very rude and unhelpful. The vehicle was dirty and had an odor. The vehicle was also given to me 1/8 tank of gas. I would never recommend this place to anyone.

Danyell Turner 
Rating:
2.0

Vndf

TATA YUVEN 
Rating:
5.0

Customer did not leave a comment.

Dennis Angel Padilla 
Rating:
5.0

Me gustaría que chequearan bien sus vehículos o es decir darles un buen mantenimiento, para así recomendar más personas que renten con ustedes grasias por su servicio bendiciones

ADOLFO ESPINO 
Rating:
2.0

The manager at this location added insurance onto my bill said he asked me about the insurance. I told him that wasn't the truth because my auto insurance covers rentals. I had to call corporate to have it refunded.

DEBORAH CHAMPAGNE 
Rating:
5.0

The gentleman was very nice and professional.Rented from him before will do so again.!

CONSTANCE HOWARD 
Rating:
3.0

Customer did not leave a comment.

LEONIE WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Tanya Pace 
Rating:
3.0

Man working there accused me of losing a hub cap on the vehicle. He did not do a walk around inspection with me when I picked up the vehicle. I explained to him that the vehicle did not have a hub cap on the front tire when I picked it up. He was rude, I got tired of trying to explain to him, so I left. I will never rent from him again,

Althena Aikens 
Rating:
3.0

Customer did not leave a comment.

Melissa Cates-Beier 
Rating:
4.0

Customer did not leave a comment.

Newton Besra 
Rating:
5.0

Customer did not leave a comment.

Suzette Carew 
Rating:
5.0

Customer did not leave a comment.

Victoria Hairston 
Rating:
5.0

The customer service and service was pleasant and swift. The trucks could use an inside cleaning but otherwise great.

Yolanda Roy 
Rating:
5.0

the app is too bad to rental, too slow

Lei Gao 
Rating:
3.0

Customer did not leave a comment.

jyselle castro 
Rating:
3.0

Car was dirty upon checkout

Cordney Landers 
Rating:
3.0

Customer did not leave a comment.

Abdul Nur 
Rating:
5.0

Customer did not leave a comment.

EDWARD MOORE 
Rating:
5.0

It will be well with you.

BABATUNDE AYANDA 
Rating:
3.0

Customer did not leave a comment.

Thrisha Hampton 
Rating:
5.0

Customer did not leave a comment.

Adolf Enoh 
Rating:
3.0

The truck wreaked of cigarette smoke. Ensure that rentals are cleaned appropriately.

THOMSON WYATT 
Rating:
5.0

Excellent customer service

Andrea Johnson 
Rating:
5.0

Customer did not leave a comment.

Wale Oseni 
Rating:
1.0

The lady in here doesn't know anything about uhaul she is very rude.. They took money and didn't refund my account.. The worst place ever.. I will never return to this store for anything..

Kymberly Matthews 
Rating:
4.0

Customer did not leave a comment.

Uerial Irby 
Rating:
5.0

Please clean the trucks. There were bottles, food, and trash all over the place. Very uncomfortable.

Anika Hobbs 
Rating:
5.0

Customer did not leave a comment.

Lazinia Dunbar 
Rating:
1.0

Do not use this U-Haul under any means. I was left stranded in the cold on the side of the highway waiting for help for hours after my truck broke down. My move was ruined and left unfinished because of how long it took them to come by and fix it, getting what little I could inside because by the time I finally got to my apartment, it was dark. To add insult to injury, Uhaul offered me 23 dollars off of my 115$ order and a voucher to use another truck for free (which I never got) as compensation.

Zachary Warburton 
Rating:
3.0

The CWD magically showed up on my bill when I didn't want it. I had to pay for mileage when I had the truck for an hour, and and only drove 14 miles. U-Haul double dips on fees nowadays.

Andrew Tourtellott-Fogt 
Rating:
1.0

I had confirmed over-the-counter pick-up for a rental vehicle, before my arrival. Although an agent was present, she declined to provide over-the-counter service, declined to provide any form of assistance, and declined to contact customer service on my behalf. She eventually sat down right in front of me and IGNORED ME. She was RUDE!!! Eventually, I called customer service and got assistance changing to self-service. The customer service agent over the phone was patient and efficient. The vehicle was clean and as described. I can only recommend the site for contactless pick-up.

THEODORETAMEN TANKE 
Rating:
3.0

Gentleman wasn't very friendly.

Kimberly Varner 
Rating:
5.0

Customer did not leave a comment.

Alice Brown 
Rating:
5.0

Customer did not leave a comment.

Kidanemariam Yimam 
Rating:
5.0

Customer did not leave a comment.

Marco Williams 
Rating:
1.0

You perfectly know well everything you need to do to improve.

Shane Feldman 
Rating:
3.0

The location operator could be a bit more customer-friendly.

Gerald Anderson 
Rating:
4.0

There was no Dolly in the truck and I had ordered one.

Scott Devore 
Rating:
5.0

Customer did not leave a comment.

Geraldine Roots 
Rating:
5.0

Customer did not leave a comment.

JOSEPH APANISILE 
Rating:
4.0

Everything went well, from pickup to dropoff.

Christopher Wilkins 
Rating:
2.0

Customer did not leave a comment.

Joseph Fetter 
Rating:
2.0

The customer service was subpar, the location was very messy and unorganized. It seemed as if it were three different businesses in the same small space.

DARRYL HYLTON 
Rating:
1.0

Customer did not leave a comment.

CHERYL MAGRUDER 
Rating:
3.0

N/A

CHARLES RYAN 
Rating:
5.0

Please educate your employees about the reason for $1.29 charged for each mile. Shalom

WBERNARD DAVIS 
Rating:
5.0

Great service and easy check-in and out!

Gary McCloud 
Rating:
5.0

Great location and service

Nekisha Roache 
Rating:
1.0

The gentleman I picked up my Uhaul truck from was very rude and mumbled/did not speak clearly. He also took a personal phone call in the middle of the transaction and ignored me during it. The office reeked of rotten fish as well.

Joseph Vopravil 
Rating:
5.0

Customer did not leave a comment.

FEMI ADEBAYO 
Rating:
4.0

Customer did not leave a comment.

John Cowell 
Rating:
5.0

Nothing. Everything was perfect.

Janis Butler 
Rating:
5.0

From the booking and return, the process was done in a friendly, caring, and proper manner. I was made aware of all the requirements and a didn't take more than 2-5 minutes to book and receive final receipt for the day. In addition, truck was clean and well maintained.

Jean Rodolphe Mbossa Mbolla 
Rating:
1.0

The customer service was not great. The Uhaul was not clean and not in great condition.

Jasmine Garnes 
Rating:
5.0

Customer did not leave a comment.

Lee Tsabiras 
Rating:
5.0

Customer did not leave a comment.

JOHN WRIGHT 
Rating:
5.0

Everyone was nice and polite and answered all my questions and check out was quick

Sherry Jones 
Rating:
1.0

The customer service was very poor he made the insurance compulsory and he charged me for 2days . The worst of rental experience

Samuel Akinleye 
Rating:
5.0

The owner was friendly and the rates were affordable.

Carlisa Patton 
Rating:
4.0

My truck availability was switched from one location to another only two hours prior to the pickup time. Could have been more notice.

Mark Hegerle 
Rating:
5.0

Customer did not leave a comment.

sheena hilliard 
Rating:
1.0

Customer did not leave a comment.

Nico Tendongkeng 
Rating:
5.0

Customer did not leave a comment.

JOHN JOHNSON 
Rating:
3.0

Women who use this service appreciate cleanliness. Please ensure the vehicle is clean and smells fresh. Otherwise, the experience was efficient and well managed.

Angela Ward 
Rating:
5.0

Excellent service!!

JOHNSON IGE 
Rating:
5.0

Customer did not leave a comment.

Ken Derrenbacher 
Rating:
4.0

The gas mileage stated it’s was at 3/4 but it was a little less

India Blount 
Rating:
5.0

Customer did not leave a comment.

MARLON MARLON 
Rating:
5.0

Customer did not leave a comment.

Aurelio Perez-Lugones 
Rating:
5.0

Customer did not leave a comment.

Ronald Prince 
Rating:
4.0

Customer did not leave a comment.

KJuanji Hamilton 
Rating:
5.0

Thank you so much!!

Zahira Gbazie 
Rating:
5.0

The service was very professional.

ANGEL HUNTER 
Rating:
1.0

When we walked in we were not greeted and then the man was very rude no professionalism and didn’t like the services would recommend another location

ALEXIS ONEIL 
No reviews have been submitted for this location.

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