Every thing went very wel. Thanks
SIDNEY H
Customer Reviews for Peak Business Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service 👌🏾
TERRY BNice and reliable customer experience.
olaoluwa oThe Office Personal were VERY Professional and Kind !!! We would Rent form THEM again !!! Peak Business Services - 14440 Cherry Lane Court # 117 - Laurel, Md 20707
Jeffrey MCustomer service was great. I would use this location again. Great Customer service!
MICHELLE WNot friendly to customers, he doesn’t know how to talk to customers.
Margarette KGreat experience. Fast service.
Kathy WExcellent
Brahim IEnsure that all paid requested items and materials are located within the U-haul. Unfortunately, I had to go elsewhere and rent moving blankets and dollies, as they were not provided as requested. This was a major inconvenience, as it hindered and delayed my moving process and extended the movers time. That, in turn, caused me more money as they were paid hourly.
Ramona JClean the truck, and be a lil prompt
Angelia GHorrible customer service by the employees
BRENTON HGreat customer service
Ebenezer AGreat service I will react from them agin.
Cheryl HVery easy in and out.
Felice ON/A
Janis BPoor customer service didn't want to help with anything. They need to be fired. Never recommend or come back in the future.
Jazzlynn RThe representative ( older woman) was very rude and unhelpful. The vehicle was dirty and had an odor. The vehicle was also given to me 1/8 tank of gas. I would never recommend this place to anyone.
Danyell TVndf
TATA YMe gustaría que chequearan bien sus vehículos o es decir darles un buen mantenimiento, para así recomendar más personas que renten con ustedes grasias por su servicio bendiciones
ADOLFO EThe manager at this location added insurance onto my bill said he asked me about the insurance. I told him that wasn't the truth because my auto insurance covers rentals. I had to call corporate to have it refunded.
DEBORAH CThe gentleman was very nice and professional.Rented from him before will do so again.!
CONSTANCE HMan working there accused me of losing a hub cap on the vehicle. He did not do a walk around inspection with me when I picked up the vehicle. I explained to him that the vehicle did not have a hub cap on the front tire when I picked it up. He was rude, I got tired of trying to explain to him, so I left. I will never rent from him again,
Althena AThe customer service and service was pleasant and swift. The trucks could use an inside cleaning but otherwise great.
Yolanda Rthe app is too bad to rental, too slow
Lei GCar was dirty upon checkout
Cordney LIt will be well with you.
BABATUNDE AThe truck wreaked of cigarette smoke. Ensure that rentals are cleaned appropriately.
THOMSON WExcellent customer service
Andrea JThe lady in here doesn't know anything about uhaul she is very rude.. They took money and didn't refund my account.. The worst place ever.. I will never return to this store for anything..
Kymberly MPlease clean the trucks. There were bottles, food, and trash all over the place. Very uncomfortable.
Anika HDo not use this U-Haul under any means. I was left stranded in the cold on the side of the highway waiting for help for hours after my truck broke down. My move was ruined and left unfinished because of how long it took them to come by and fix it, getting what little I could inside because by the time I finally got to my apartment, it was dark. To add insult to injury, Uhaul offered me 23 dollars off of my 115$ order and a voucher to use another truck for free (which I never got) as compensation.
Zachary WThe CWD magically showed up on my bill when I didn't want it. I had to pay for mileage when I had the truck for an hour, and and only drove 14 miles. U-Haul double dips on fees nowadays.
Andrew TI had confirmed over-the-counter pick-up for a rental vehicle, before my arrival. Although an agent was present, she declined to provide over-the-counter service, declined to provide any form of assistance, and declined to contact customer service on my behalf. She eventually sat down right in front of me and IGNORED ME. She was RUDE!!! Eventually, I called customer service and got assistance changing to self-service. The customer service agent over the phone was patient and efficient. The vehicle was clean and as described. I can only recommend the site for contactless pick-up.
THEODORETAMEN TGentleman wasn't very friendly.
Kimberly VYou perfectly know well everything you need to do to improve.
Shane FThe location operator could be a bit more customer-friendly.
Gerald AThere was no Dolly in the truck and I had ordered one.
Scott DEverything went well, from pickup to dropoff.
Christopher WThe customer service was subpar, the location was very messy and unorganized. It seemed as if it were three different businesses in the same small space.
DARRYL HN/A
CHARLES RPlease educate your employees about the reason for $1.29 charged for each mile. Shalom
WBERNARD DGreat service and easy check-in and out!
Gary MGreat location and service
Nekisha RThe gentleman I picked up my Uhaul truck from was very rude and mumbled/did not speak clearly. He also took a personal phone call in the middle of the transaction and ignored me during it. The office reeked of rotten fish as well.
Joseph VNothing. Everything was perfect.
Janis BFrom the booking and return, the process was done in a friendly, caring, and proper manner. I was made aware of all the requirements and a didn't take more than 2-5 minutes to book and receive final receipt for the day. In addition, truck was clean and well maintained.
Jean RThe customer service was not great. The Uhaul was not clean and not in great condition.
Jasmine GEveryone was nice and polite and answered all my questions and check out was quick
Sherry JThe customer service was very poor he made the insurance compulsory and he charged me for 2days . The worst of rental experience
Samuel AThe owner was friendly and the rates were affordable.
Carlisa PMy truck availability was switched from one location to another only two hours prior to the pickup time. Could have been more notice.
Mark HWomen who use this service appreciate cleanliness. Please ensure the vehicle is clean and smells fresh. Otherwise, the experience was efficient and well managed.
Angela WExcellent service!!
JOHNSON IThe gas mileage stated it’s was at 3/4 but it was a little less
India BThank you so much!!
Zahira G