Comentarios del cliente para Paynes

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Paynes

Grado total:

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Ashleigh H.
Grado:

The people at Payne’s are extremely kind. We had zero problems with them. But, I had to go into the office because it wouldn’t work through my phone. Then, the UHAUL representative called me and asked if my husband was allowed to be a driver (even though I put him on there the day before), I answered the question and then she just hung up on me. The real kicker was that I had also reserved a dolly and a furniture cart and Payne’s didn’t have either one. Fortunately, we were able to find one from a friend, but we wouldn’t have been able to move our heavy dressers and armoire without one. The location should have had the truck AND the equipment that I reserved.

Nolan H.
Grado:

El cliente no dejó un comentario.

Kevin M.
Grado:

El cliente no dejó un comentario.

Lillian L.
Grado:

El cliente no dejó un comentario.

thomas C.
Grado:

El cliente no dejó un comentario.

Donald F.
Grado:

El cliente no dejó un comentario.

Joe C.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Andrew F.
Grado:

El cliente no dejó un comentario.

Jennifer B.
Grado:

El cliente no dejó un comentario.

Evan W.
Grado:

Virgil is almost always a pleasure to work with.

brian W.
Grado:

El cliente no dejó un comentario.

david N.
Grado:

El cliente no dejó un comentario.

Lynda F.
Grado:

El cliente no dejó un comentario.

Tara H.
Grado:

El cliente no dejó un comentario.

Patty K.
Grado:

When I reserved this truck the quote was $44 and change, 20 cents a mile. When I picked it up the mileage charge was 79 cents a mile. I tried to find the email I was sent but it disappeared. Now we only used the truck for less than5 hours and returned it at that time with only about 10 miles registered. I have yet to receive the amount I was actually charged or acknowledgement of the trucks return.

Debra A.
Grado:

El cliente no dejó un comentario.

larry M.
Grado:

Excellent cooperation. Could not have done it without them. Thanks a million.

James O.
Grado:

El cliente no dejó un comentario.

marcy H.
Grado:

Easy to work with. Thanks

jenifer C.
Grado:

El cliente no dejó un comentario.

kerrie B.
Grado:

Maybe include the dolly for in the reservation price? I didn't need packing blankets, but I really could've used a dolly for my furniture and it just wasn't in the budget.

Johnny W.
Grado:

El cliente no dejó un comentario.

Larry D.
Grado:

Good Job.

Kristina D.
Grado:

El cliente no dejó un comentario.

Matthew G.
Grado:

El cliente no dejó un comentario.

Darlene A.
Grado:

El cliente no dejó un comentario.

DON C.
Grado:

Very rude didnt help hook up and didnt do a walk around had to do it by myself

Darlene A.
Grado:

Very good people

Andy H.
Grado:

El cliente no dejó un comentario.

Logan M.
Grado:

El cliente no dejó un comentario.

Alan D.
Grado:

El cliente no dejó un comentario.

Kristin P.
Grado:

El cliente no dejó un comentario.

Russell B.
Grado:

The complete experience was very good. The equipment was in good condition and the people were pleasant and helpful.

Krystle W.
Grado:

Customer service via phone call was terrible. I was to pick up truck Friday evening using self pick up, the system wasn’t working and not allowing me to continue self pick up process. I called the 800 number for assistance and the agent was rude and the least helpful person I’ve ever spoken with. Was told to return to pick up site the next morning to speak with the locations agent. I asked about my rental time and if I would be charged or receive an adjustment for the loss of time, the agent on the phone told me that I would not be allowed extra time and would still be charged the full rate.

Ellery C.
Grado:

El cliente no dejó un comentario.

Mike S.
Grado:

We reserved an appliance dolly, but did not receive it for some reason.

John W.
Grado:

Attendant had major issues with Uhauls computer program and tried several times to rent my truck to me and had to make a call to get it figured out. Complained about the program being changed all the time The truck I rented wasnot what I asked for and shouldnot have been allowed to travel as far as it did. I have driven better trash trucks. Plus had to drive an extra 25 miles to get it. Yes they gave extra miles and an extra day.

KATHY W.
Grado:

El cliente no dejó un comentario.

Travis H.
Grado:

El cliente no dejó un comentario.

Joshua J.
Grado:

El cliente no dejó un comentario.

Ray R.
Grado:

The trailer had dirt and leaves in the back. Also, one of the tires had to be replaced and I drove to 2 other different locations to get the tire replaced. Poor customer service. Will never rent from them again and actually I am considering looking for someone else than U-Haul on my next move.

Mike W.
Grado:

El cliente no dejó un comentario.

Glenn W.
Grado:

El cliente no dejó un comentario.

Tom R.
Grado:

El cliente no dejó un comentario.

Irene B.
Grado:

El cliente no dejó un comentario.

Richard L.
Grado:

Everything was perfect as it is !

Marvena C.
Grado:

El cliente no dejó un comentario.

Barbara G.
Grado:

This was my first time for this location. I have to say that they were again, very helpful. It was a pleasure doing business with them.

william C.
Grado:

El cliente no dejó un comentario.

jim B.
Grado:

Someone must be at business office when promised a time--it was closed early.

ROSE ANN O.
Grado:

It's a friendly place to rent. They did good hooking it on too!

Christopher V.
Grado:

No recommendations for improvement. Excellent, fast, knowledgeable, and courteous service!

brandon G.
Grado:

Nothing

Steve M.
Grado:

El cliente no dejó un comentario.

ARIC B.
Grado:

Extended hours.

Lisa M.
Grado:

El cliente no dejó un comentario.

Craig L.
Grado:

They did not have the plug in attachment for the trailer, Told us we would have to go buy one at auto parts store. A uhaul man with a truck happened to be there and sold us one. If they are renting the trailers they should have the attachment required for them. The trailers hitch was laying on the ground was not on a jack. Had to be picked up by hand to be put on truck hitch, no help from personel. My husband knows how to hook up a trailer, so no problem, but if somebody doesn't that would be a problem. Very unprofessional uhaul place.

Jessica B.
Grado:

The experience was quick and easy -- much appreciated after a long few days!

Ted J.
Grado:

El cliente no dejó un comentario.

Neil P.
Grado:

El cliente no dejó un comentario.

Patsy S.
Grado:

The rental place was so full of smoke I smelled like I'd smoked a pack or two myself. It was so smoky I had to keep stepping out of the office until it was my turn to get the paper work done. Second hand smoke holds no appeal for me. And on top of that, the air conditioner didn't work in the truck so it made for an uncomfortable hot noisy ride.

William T.
Grado:

El cliente no dejó un comentario.

FRED A.
Grado:

El cliente no dejó un comentario.

DONALD F.
Grado:

El cliente no dejó un comentario.

Linda S.
Grado:

El cliente no dejó un comentario.

LINDA S.
Grado:

El cliente no dejó un comentario.

patty W.
Grado:

El cliente no dejó un comentario.

DENISE L.
Grado:

El cliente no dejó un comentario.

TODD W.
Grado:

El cliente no dejó un comentario.

Kyle S.
Grado:

I had a friend pick up the trailer and was told that if I used the express check in, all my friend would have to do is sign the paper. When he got there he was told that it is impossible to prepay online, and he had to pay himself. Not sure what kind of miscommunication happened but it was kind of inconvenient.

PHILIP Y.
Grado:

El cliente no dejó un comentario.

Kevin H.
Grado:

El cliente no dejó un comentario.

TONYA J.
Grado:

El cliente no dejó un comentario.

Rhonda E.
Grado:

El cliente no dejó un comentario.

Karl D.
Grado:

El cliente no dejó un comentario.

benny K.
Grado:

El cliente no dejó un comentario.

MICHAEL D.
Grado:

El cliente no dejó un comentario.

JOHN K.
Grado:

I was charged for a Mile over. Problem was, it was unclear where we were to dropoff. Put on extra 10+ miles going form place to place. Finally rersovled with U-Haul CS

MIKE B.
Grado:

Just dropped it off there.

SUSAN B.
Grado:

El cliente no dejó un comentario.

Rick C.
Grado:

Add a winch to the trailer! Very heavy

Richard L.
Grado:

Great place to rent U-Haul !

Jeyree E.
Grado:

El cliente no dejó un comentario.

DOROTHY G.
Grado:

El cliente no dejó un comentario.

Richard L.
Grado:

El cliente no dejó un comentario.

AMANDA H.
Grado:

The people left early. I arrived 15 minutes before closing time and NOBODY was around. Then they said I didn't refuel, and there was more fuel in it than when I got it! No phone calls from them, no email from them, just another charge on my account from them. Customer Service calls was my ONLY good experience with my rental this time. I won't be using uhaul again after all this.

RYAN B.
Grado:

El cliente no dejó un comentario.

PAM P.
Grado:

El cliente no dejó un comentario.

Kimberly B.
Grado:

El cliente no dejó un comentario.

Lovina W.
Grado:

El cliente no dejó un comentario.

Justin F.
Grado:

El cliente no dejó un comentario.

RAYMOND B.
Grado:

the guys at paynes were the only good part of my experience, they were fantastic

BRAD T.
Grado:

Great folks to work with!!!

RON S.
Grado:

El cliente no dejó un comentario.

Ted M.
Grado:

Horrible experience in all !

David B.
Grado:

Unit tire monitor system was not functional. Staff checked and put 3 lbs. in each tire and said "often the low-tire indicator will turn off after a few miles". It didn't, instead remaining "service tire monitoring system" the entire trip. Pass.-side arm rest had been broken loose and useless but was lightly hung on its mounts to hide that fact. Otherwise, the unit was clean and performed flawlessly over 1900 miles.

David K.
Grado:

Friendly, quick in and out.

ADAM M.
Grado:

El cliente no dejó un comentario.

PATRICIA L.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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