Hook was missing on on set of chains.
Ron K
Customer Reviews for Payless Storage 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great prices and quality equipment
Tasheak YI reserved a truck for under $400 and when I went to pick it up there was no record of my reservation. Uhaul central secured an alternate truck for me but it was over $500. I was in a bind so I had no choice. Later that day I received a call from Uhaul asking why I had not picked up the first truck. Uhaul's error cost me over $150. I would like an explanation
James CReceived very professional and courteous services. Very helpful and knowledgeable. We will definitely recommend and utilize this U-Haul location in the future.
Marvin SApp did not work but cs helped
Bobby BThe truck was terrible!! I have rented trucks plenty of times before and I have never had a truck that rode that bad before!! The entire ride was bumpy & terrible!!!
Sherrica JI did not appreciate Uhaul not giving me the options to drop off the truck at any Uhaul stores in the area The mobile turn in sucked as the system was down. The clerk couldn't get in either.
DJ LI would recommend everyone to check the tires on everything they drive on a U-Haul also check the balls that you pour a U-Haul with which I had to also buy one of them due to the fact they gave my sister the wrong one I had to buy a new one if someone would call me my name is sandy dunbar 660-676-1919 thank you
SANDY DActually tell the customer where their pickup location is, as well as know where their rental is. Wasted 30 minutes looking for the rental
Tyler TI'm very happy with the u-haul truck and dollies I rented. Service was great picking up and also getting truck back to drop-off location, great people it answer any questions I had.
Anita HBrittany went above and beyond to get us taken care of after the trailer wouldn’t hook to The truck we had! There was an issue with the truck
Tanyaka CNeed large u haul awning sign
IDA TThe a/c did not work.
Irene SOnly 1 girl working and asked if I knew how to unhook my trailer and could I pick it up because she didn't know how. After being over charged and losing half my load due to water damage and the lack of knowledge of trailers and cleanliness, I will NOT be using UHaul again.
Amy CVery good experience.
Cheryl WI was at pickup in Ashdown which was 20 miles away early because I had a long day ahead and had movers arriving early and nobody ever showed up. I was then redirected to a place 10 minutes away from my place, much closer than scheduled, but took the manager a long time to get computer to function, making me nearly 2 hours behind schedule.
JOSEPH RDo not expect to be assisted with hooking up your rental trailer to your vehicle; instead, expect to have to do it all by yourself with no help after your rental payment is collected.
JoeyJames GThe person checking me in could not get the U-haul website to work for my check-in at 5:00 p.m. on May 19th. She obviously has this problem on a regular basis, based on her comments. Either your system is not user friendly or she is VERY poorly trained. She did not look at my truck at check-in. Then, I received a receipt on the 20th that shows an extra charge of $40/per day. The total shows $0, but the receipt showing $40 is very confusing. Also, the receipt, which I received on May 20 at 9:40 a.m., shows that I delivered the truck at 5:07 p.m. on the 21st. This is also VERY confusing. I 'checked-in' at 5:00 p.m. because I did not want to have to figure out your online-check-in-system. I do not want to do business using an APP ! I do not want to have to use your APP! Lastly, your receipt information is not clear. I recommend you modify your receipt language so that it is more clear.
Mark RPerson had problems with U-Haul web site - site froze multiple times which made pick up process take longer. Review your IT site and processes.
David BOn 7/6/17 I completed a reservation on line for a 5X8 covered trailer. I was informed that the trailer will be available at 0930AM at the Cubby Hole in Texarkana 7/7/17. However when I arrived I was informed that they did not have a 5X8 covered trailer. I had to make numerous calls before I found Payless Storage who had the equipment I ordered on line.
David HDon't allow people to smoke in the trucks.
Raechel WEngine knocking and sown shift going out
Brittany HThe young lady was very helpful when attaching the trailer to our truck. And, she assisted us in getting the lights working properly.
Leah Gfix your gas gauges. I ended up filling up the tank because the gas gauge did not register until it was actually moved from the fill up spot. I ended up putting in almost a quarter of a tank over what I was supposed to put in.
Mary CThe only thing that took some extra time was when I brought the trailer back and the internet connection was down for awhile. Things happen in the computer world so that really isn't any ones fault.
Mark WExcellent customer service! Clean facility and wonderful staff!! Go above and beyond to make moving experience as easy as they can. Very helpful, understanding, and courteous.
Alicia TThe Staff is Awesome
Yolanda TI would not recommend U-haul to anyone.
AUSTIN TNo improvement needed.
Gary HI have rented trailers twice in Aug 2015 from this location and received outstanding service both times.
William LHave a friendly and helpful person at the pick up location. Match the advertised uhaul website prices on boxes and wrap. Have the trucks checked out better. Had an obvious misfire that was audible and gas smell.
GARY HWe had a very bad experience in our dealings with the clerk at this location. He acted like he didn't care if we did business there or not. We ended up getting a second truck because when I started it, I could hear spark jumping under the hood and felt the engine missing. I could also smell gas. But it was so late in the day that all our help had to leave. My wife and I worked until 3:00 am to keep on schedule. And since I am handicapped and just had surgery, this not only was a challenge but very risky. I'm not allowed to lift over forty pounds or put pressure on my left leg. This put us a day late in getting to our destination which also complicated our plans for help in unloading. Also, we had to drive about 40 mph for 4 hours during the hottest part of the day because the truck was overheating. We have used uhaul for a previous load and also used the Trinity location for the pick up and had a great experience. But the young lady, Torrie was the person we dealt with. She treated us very good and with respect! Overall, we had a very disappointing experience this time.
GARY HEvery one I talked to Was Great !! Best U-HauL I have every seen ! Great People !!!!
Carl SThe lady was very kind and helpful. Will defiantly recommend!!
JESSICA SVery polite and helpful loading the dolly. Gave great instructions on how to load and unload dolly.
WHITTNEY LI rented a 6x12 trailer from Payless Storage 3 and everything went great. They had excellent customer service! Torie is who helped me and she was awesome. She even came out to help get the trailer checked out and loaded up. The return of the trailer was just as smooth. Easy transaction, good equipment, and great customer service. What else could you want?!! I will definitely use them again.
John GHave more trucks & tell people you can reserve a truck but we may not have one anywhere close to where you reserve it and if we do have a truck it may not be the size you want. This was our first experience with U-Haul based on it I would not recommended U-Haul to anyone.
ROSIE KTraining
RANDALL P