Customer Reviews for Payless Storage 3
(U-Haul Neighborhood Dealer)

143 reviews

3114 Trinity Blvd   Texarkana, AR 71854

(870) 772-3225

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 772-3225

3114 Trinity Blvd
Texarkana, AR 71854

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyle Davis 
Rating:
5.0

Customer did not leave a comment.

RHONDA PRICE 
Rating:
5.0

Customer did not leave a comment.

Michael Carvajal 
Rating:
5.0

Customer did not leave a comment.

Charles Bryan 
Rating:
5.0

Customer did not leave a comment.

Kevin Scott 
Rating:
5.0

Customer did not leave a comment.

Chester Gordon 
Rating:
5.0

Great prices and quality equipment

Tasheak Young 
Rating:
1.0

I reserved a truck for under $400 and when I went to pick it up there was no record of my reservation. Uhaul central secured an alternate truck for me but it was over $500. I was in a bind so I had no choice. Later that day I received a call from Uhaul asking why I had not picked up the first truck. Uhaul's error cost me over $150. I would like an explanation

James Cook 
Rating:
5.0

Customer did not leave a comment.

Ellen Jones 
Rating:
5.0

Customer did not leave a comment.

Joy Allen 
Rating:
5.0

Received very professional and courteous services. Very helpful and knowledgeable. We will definitely recommend and utilize this U-Haul location in the future.

Marvin Stanton 
Rating:
4.0

App did not work but cs helped

Bobby Becklem 
Rating:
1.0

The truck was terrible!! I have rented trucks plenty of times before and I have never had a truck that rode that bad before!! The entire ride was bumpy & terrible!!!

Sherrica Johnson 
Rating:
5.0

Customer did not leave a comment.

Tammy Dickinson 
Rating:
3.0

I did not appreciate Uhaul not giving me the options to drop off the truck at any Uhaul stores in the area The mobile turn in sucked as the system was down. The clerk couldn't get in either.

DJ Layman 
Rating:
5.0

Customer did not leave a comment.

David Ovle 
Rating:
5.0

Customer did not leave a comment.

Bruce Ferguson 
Rating:
1.0

I would recommend everyone to check the tires on everything they drive on a U-Haul also check the balls that you pour a U-Haul with which I had to also buy one of them due to the fact they gave my sister the wrong one I had to buy a new one if someone would call me my name is sandy dunbar 660-676-1919 thank you

SANDY DUNBAR 
Rating:
1.0

Actually tell the customer where their pickup location is, as well as know where their rental is. Wasted 30 minutes looking for the rental

Tyler Tuskey 
Rating:
5.0

Customer did not leave a comment.

Nolon smith 
Rating:
2.0

Customer did not leave a comment.

HAROLD ROWE 
Rating:
5.0

I'm very happy with the u-haul truck and dollies I rented. Service was great picking up and also getting truck back to drop-off location, great people it answer any questions I had.

Anita Harp 
Rating:
5.0

Customer did not leave a comment.

Rebecca Chambers 
Rating:
5.0

Customer did not leave a comment.

GINGER MOSS 
Rating:
5.0

Brittany went above and beyond to get us taken care of after the trailer wouldn’t hook to The truck we had! There was an issue with the truck

Tanyaka Crossland 
Rating:
5.0

Customer did not leave a comment.

LATASHA TROUPE 
Rating:
5.0

Need large u haul awning sign

IDA TURNER 
Rating:
3.0

Customer did not leave a comment.

JOHN SIMMONS 
Rating:
5.0

Customer did not leave a comment.

SUE WOODWARD 
Rating:
3.0

Customer did not leave a comment.

AARON DANOS 
Rating:
4.0

Customer did not leave a comment.

JOHN SIMMONS 
Rating:
5.0

Customer did not leave a comment.

DEWOCKEI WILLIAMS 
Rating:
3.0

The a/c did not work.

Irene Stanfill 
Rating:
5.0

Customer did not leave a comment.

Don Broyles 
Rating:
5.0

Customer did not leave a comment.

EVA DAVIS 
Rating:
2.0

Only 1 girl working and asked if I knew how to unhook my trailer and could I pick it up because she didn't know how. After being over charged and losing half my load due to water damage and the lack of knowledge of trailers and cleanliness, I will NOT be using UHaul again.

Amy Cannady 
Rating:
5.0

Very good experience.

Cheryl Waloshin 
Rating:
3.0

Customer did not leave a comment.

Donald Bryant 
Rating:
1.0

I was at pickup in Ashdown which was 20 miles away early because I had a long day ahead and had movers arriving early and nobody ever showed up. I was then redirected to a place 10 minutes away from my place, much closer than scheduled, but took the manager a long time to get computer to function, making me nearly 2 hours behind schedule.

JOSEPH RUTZ 
Rating:
5.0

Customer did not leave a comment.

GREGORY FELLING 
Rating:
1.0

Do not expect to be assisted with hooking up your rental trailer to your vehicle; instead, expect to have to do it all by yourself with no help after your rental payment is collected.

JoeyJames Giustino 
Rating:
2.0

The person checking me in could not get the U-haul website to work for my check-in at 5:00 p.m. on May 19th. She obviously has this problem on a regular basis, based on her comments. Either your system is not user friendly or she is VERY poorly trained. She did not look at my truck at check-in. Then, I received a receipt on the 20th that shows an extra charge of $40/per day. The total shows $0, but the receipt showing $40 is very confusing. Also, the receipt, which I received on May 20 at 9:40 a.m., shows that I delivered the truck at 5:07 p.m. on the 21st. This is also VERY confusing. I 'checked-in' at 5:00 p.m. because I did not want to have to figure out your online-check-in-system. I do not want to do business using an APP ! I do not want to have to use your APP! Lastly, your receipt information is not clear. I recommend you modify your receipt language so that it is more clear.

Mark Reavis 
Rating:
3.0

Customer did not leave a comment.

Donald Willis 
Rating:
4.0

Customer did not leave a comment.

Stacy Adeyinka 
Rating:
3.0

Customer did not leave a comment.

Deanna Adamson 
Rating:
4.0

Person had problems with U-Haul web site - site froze multiple times which made pick up process take longer. Review your IT site and processes.

David Barmore 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sawyer 
Rating:
3.0

Customer did not leave a comment.

PETER STAUNTON 
Rating:
4.0

Customer did not leave a comment.

Brian Davis 
Rating:
5.0

Customer did not leave a comment.

David Ward 
Rating:
5.0

Customer did not leave a comment.

Michael Molchany 
Rating:
5.0

Customer did not leave a comment.

Diane Fletcher 
Rating:
5.0

On 7/6/17 I completed a reservation on line for a 5X8 covered trailer. I was informed that the trailer will be available at 0930AM at the Cubby Hole in Texarkana 7/7/17. However when I arrived I was informed that they did not have a 5X8 covered trailer. I had to make numerous calls before I found Payless Storage who had the equipment I ordered on line.

David Hudson 
Rating:
5.0

Customer did not leave a comment.

kari smith 
Rating:
5.0

Don't allow people to smoke in the trucks.

Raechel Winchell 
Rating:
5.0

Customer did not leave a comment.

Debbie Simpson 
Rating:
5.0

Engine knocking and sown shift going out

Brittany Hestilow 
Rating:
5.0

Customer did not leave a comment.

Steven Fernandez 
Rating:
4.0

Customer did not leave a comment.

Lashenda Heard 
Rating:
4.0

The young lady was very helpful when attaching the trailer to our truck. And, she assisted us in getting the lights working properly.

Leah Gray 
Rating:
5.0

Customer did not leave a comment.

MALCOLM BUSSEY 
Rating:
5.0

Customer did not leave a comment.

robert dempsey 
Rating:
4.0

fix your gas gauges. I ended up filling up the tank because the gas gauge did not register until it was actually moved from the fill up spot. I ended up putting in almost a quarter of a tank over what I was supposed to put in.

Mary Clayton 
Rating:
5.0

Customer did not leave a comment.

Debbie King 
Rating:
4.0

Customer did not leave a comment.

CINDY DARNELL 
Rating:
2.0

Customer did not leave a comment.

julie burroughs 
Rating:
5.0

Customer did not leave a comment.

julie burroughs 
Rating:
5.0

Customer did not leave a comment.

ERIN FULKS 
Rating:
5.0

The only thing that took some extra time was when I brought the trailer back and the internet connection was down for awhile. Things happen in the computer world so that really isn't any ones fault.

Mark Wurtele 
Rating:
5.0

Excellent customer service! Clean facility and wonderful staff!! Go above and beyond to make moving experience as easy as they can. Very helpful, understanding, and courteous.

Alicia Thorndyke 
Rating:
5.0

The Staff is Awesome

Yolanda Thomas 
Rating:
3.0

I would not recommend U-haul to anyone.

AUSTIN TOLAND 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS HANNAH 
Rating:
5.0

Customer did not leave a comment.

MARTHA HERRING 
Rating:
5.0

No improvement needed.

Gary Hindi 
Rating:
4.0

Customer did not leave a comment.

Matt Franklin 
Rating:
5.0

Customer did not leave a comment.

Tony Jones 
Rating:
5.0

I have rented trailers twice in Aug 2015 from this location and received outstanding service both times.

William Lindsey 
Rating:
2.0

Have a friendly and helpful person at the pick up location. Match the advertised uhaul website prices on boxes and wrap. Have the trucks checked out better. Had an obvious misfire that was audible and gas smell.

GARY HINDI 
Rating:
2.0

We had a very bad experience in our dealings with the clerk at this location. He acted like he didn't care if we did business there or not. We ended up getting a second truck because when I started it, I could hear spark jumping under the hood and felt the engine missing. I could also smell gas. But it was so late in the day that all our help had to leave. My wife and I worked until 3:00 am to keep on schedule. And since I am handicapped and just had surgery, this not only was a challenge but very risky. I'm not allowed to lift over forty pounds or put pressure on my left leg. This put us a day late in getting to our destination which also complicated our plans for help in unloading. Also, we had to drive about 40 mph for 4 hours during the hottest part of the day because the truck was overheating. We have used uhaul for a previous load and also used the Trinity location for the pick up and had a great experience. But the young lady, Torrie was the person we dealt with. She treated us very good and with respect! Overall, we had a very disappointing experience this time.

GARY HINDI 
Rating:
5.0

Every one I talked to Was Great !! Best U-HauL I have every seen ! Great People !!!!

Carl Standridge 
Rating:
3.0

Customer did not leave a comment.

BOB WARD 
Rating:
5.0

Customer did not leave a comment.

Steven Calihand 
Rating:
5.0

The lady was very kind and helpful. Will defiantly recommend!!

JESSICA SMITH 
Rating:
4.0

Customer did not leave a comment.

ANTHONY MCCULLOUGH 
Rating:
5.0

Very polite and helpful loading the dolly. Gave great instructions on how to load and unload dolly.

WHITTNEY LANGDON 
Rating:
5.0

Customer did not leave a comment.

ARMANDO FLORES 
Rating:
5.0

Customer did not leave a comment.

JOHN CARTER 
Rating:
5.0

Customer did not leave a comment.

Jeff Claybrook 
Rating:
5.0

Customer did not leave a comment.

MAX MILLER 
Rating:
5.0

Customer did not leave a comment.

Ronald Jones 
Rating:
5.0

I rented a 6x12 trailer from Payless Storage 3 and everything went great. They had excellent customer service! Torie is who helped me and she was awesome. She even came out to help get the trailer checked out and loaded up. The return of the trailer was just as smooth. Easy transaction, good equipment, and great customer service. What else could you want?!! I will definitely use them again.

John Gunter 
Rating:
3.0

Have more trucks & tell people you can reserve a truck but we may not have one anywhere close to where you reserve it and if we do have a truck it may not be the size you want. This was our first experience with U-Haul based on it I would not recommended U-Haul to anyone.

ROSIE KAUFFMAN 
Rating:
4.0

Customer did not leave a comment.

Melvin Johnson 
Rating:
4.0

Customer did not leave a comment.

MARK ALDRIDGE 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE HOLDEN 
Rating:
5.0

Customer did not leave a comment.

RANDAL LAMPPA 
Rating:
5.0

Customer did not leave a comment.

AMARIE KRYZEWSKI 
Rating:
2.0

Training

RANDALL PITTS 
Rating:
3.0

There were no problems, they had the reservation and the trailor, but the clerk was painfully slow on the computer. Picking up trailer took 30 minutes when it should have taken 10 or less.

JEFFREY ALLEN 
No reviews have been submitted for this location.

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