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Customer Reviews for Payless Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Just keep it like that
Sergot P.Danielle was excellent helping me through the process
Gerard O.The owner was not there when I went to return the cargo van. I was told the day before that they were open on Sundays but did not tell me they do not open until 12. There was no safe or secure place to even leave the key. I had to call the 800 number at 1130 as I was shocked and had to drop it off early because of a time conflict to let them no I experienced this as it resulted in me being late to return. I waited 30 minsin front of the bldg and the 800 uhaul. I was sent a code.....but with no instruction and no owner I was confused. I lived just around the corner as soon as I left while still on hold the person from Payless called me to inquire about the return I stay on the line with Uhaul and she said she would notate the acct. Overall the staff was very nice and personable...sweethearts but the owner or staff should be there just a little bit early for people returning the trucks as to not incur late a charge
Angela F.I was actually charged a $20 fee for no reason at all and would like to speak to someone about this charge.
Christopher S.Returning the vehicle I almost didn't find a place to park the truck All the other cars where perked in the spots where the truck should have been.
TABATHA D.Great Service!
Walces C.The customer service was awesome great job
Althea K.It was hard to figure out where to park the truck - someone had to come out and show me. He was the one who told me to give him the key and that he would take care of everything, so I did, which turned out to be wrong because then I was charged for fuel, extra mileage, and an extra day. The Uhaul representative told me I should have checked in via the mobile app but I had no reason to do so if what I thought was the owner of the location said he would take care of everything.
Janine N.Great customer service reliable very professional. Just didn't realize u pay for mileage a dollar a mile. Other than that all went well.
Julie R.Extra money was taken out my account for no reason
LESLIE H.the service was great, improvement needed.
alda L.This location charged insurance on the vehicle without asking my permission, therefore resulting in me having to return the vehicle 21 days earlier than expected and left without a rental.
Gail G.THE GUY THAT WAITED ON ME WAS VERY ATTENTIVE AND HELPFUL AS WELL AS COURTEOUS
KIMBERLY L.The representative was very professional, knowledgeable, accommodating, approachable, understandable and easy to work with. She answered all my questions and provided 5 star customer service from booking our 10 ft Uhaul to returning our rental. I definitely recommend using this location for your rental. Thank you for all your help and patience.
tiffany M.The process of picking up the vehicle went well. However the return… I put the gas back above what I received the vehicle at, and the lady still charged me for 2L of gas. I dropped the vehicle off early and the lady there checked it in 30 minutes after I dropped it off, so she could charge me for two periods; double the price I was quoted. When I called to question, before I could even get my name out, she told me to call 1800gouhaul and hung up abruptly. I will never go to this location again.
Kimberly S.Service was fast, friendly and professional. Would recommend and will be using again for my future needs.
Aptwanea L.I could not put the correct mileage I was over charged
Sekai L.Hire Another Receptionist At The Brookdale Ave location in Newark.. She is Very unprofessional And Have A Bad Attitude.
Shamikah M.Be open
Valerie W.My experience was excellent.
Ann M.Nothing everything was wonderful
Janien R.They we're excellent! They went above and beyond to make my rental experience everything I needed it to be. Thank you guys so very much. I highly recommend this place. I will definitely use their services again. Friendly and professional
Asia S.Provide more available sizes
JEAN D.Great and nice to the customers will have friends to come over and enjoy the great service
Donald W.The manager was very kind to as .good service
Palinggwende Z.The representative was very helpful and knowledgeable. I will definitely use this U Haul location in the future.
Ann M.Questionable safety of the surrounding area but went very smoothly.
Jordan T.No habia ninguna oficina solo un numero de telefono en la puertas para llamar y esperar que la persona llegara con un tablet, para recoger el truck. Todo fue afuera en la calle.
Mayra G.Make sure the AC works
Megan K.By doing everything in decency and order, and to keep the prices at a reasonable price where you will be able to keep good customers coming and to be honest and a blessing.
darlene M.Ese servicio no sirvió aparte de eso te cobran más de lo que tienes que pagar no se lo recomiendo a nadie gracias
luis a D.During my short rental, we ended up with Bedbugs on my furniture. Additional funds had to be spent to have my sectional treated by and experienced company. The staff was very pleasant and helpful but the issue with the bedbugs was a great scare.
Vanessa D.Good experience overall.
Sergio E.Customer service was warm and friendly but yet he didn't inform me of how little or not enough gas in the U-haul to pull out the lot !! Be aware of the gas tank..
Melanie B.Van was clean assisting associate was very professional and friendly
Tasheeah B.