Customer Reviews for Payless Mattress
(U-Haul Neighborhood Dealer)

63 comentarios

9 Brookdale Ave   Newark, NJ 07106

(862) 902-2162

Horario

  • Mon–Sat
    7 a. m. - 8 p. m.
  • Domingo
    12 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(862) 902-2162

9 Brookdale Ave
Newark, NJ 07106

Servicios en esta ubicación:

Horario

  • Mon–Sat
    7 a. m. - 8 p. m.
  • Domingo
    12 p. m. - 6 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DSHONE B. 
Clasificación:
5.0

Just keep it like that

Sergot P. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela F. 
Clasificación:
4.0

Danielle was excellent helping me through the process

Gerard O. 
Clasificación:
3.0

The owner was not there when I went to return the cargo van. I was told the day before that they were open on Sundays but did not tell me they do not open until 12. There was no safe or secure place to even leave the key. I had to call the 800 number at 1130 as I was shocked and had to drop it off early because of a time conflict to let them no I experienced this as it resulted in me being late to return. I waited 30 minsin front of the bldg and the 800 uhaul. I was sent a code.....but with no instruction and no owner I was confused. I lived just around the corner as soon as I left while still on hold the person from Payless called me to inquire about the return I stay on the line with Uhaul and she said she would notate the acct. Overall the staff was very nice and personable...sweethearts but the owner or staff should be there just a little bit early for people returning the trucks as to not incur late a charge

Angela F. 
Clasificación:
1.0

I was actually charged a $20 fee for no reason at all and would like to speak to someone about this charge.

Christopher S. 
Clasificación:
5.0

Returning the vehicle I almost didn't find a place to park the truck All the other cars where perked in the spots where the truck should have been.

TABATHA D. 
Clasificación:
5.0

Great Service!

Walces C. 
Clasificación:
5.0

The customer service was awesome great job

Althea K. 
Clasificación:
1.0

It was hard to figure out where to park the truck - someone had to come out and show me. He was the one who told me to give him the key and that he would take care of everything, so I did, which turned out to be wrong because then I was charged for fuel, extra mileage, and an extra day. The Uhaul representative told me I should have checked in via the mobile app but I had no reason to do so if what I thought was the owner of the location said he would take care of everything.

Janine N. 
Clasificación:
5.0

Great customer service reliable very professional. Just didn't realize u pay for mileage a dollar a mile. Other than that all went well.

Julie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
1.0

Extra money was taken out my account for no reason

LESLIE H. 
Clasificación:
5.0

the service was great, improvement needed.

alda L. 
Clasificación:
2.0

This location charged insurance on the vehicle without asking my permission, therefore resulting in me having to return the vehicle 21 days earlier than expected and left without a rental.

Gail G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus C. 
Clasificación:
5.0

THE GUY THAT WAITED ON ME WAS VERY ATTENTIVE AND HELPFUL AS WELL AS COURTEOUS

KIMBERLY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Namirah D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANA C. 
Clasificación:
5.0

The representative was very professional, knowledgeable, accommodating, approachable, understandable and easy to work with. She answered all my questions and provided 5 star customer service from booking our 10 ft Uhaul to returning our rental. I definitely recommend using this location for your rental. Thank you for all your help and patience.

tiffany M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kiyshonah C. 
Clasificación:
3.0

The process of picking up the vehicle went well. However the return… I put the gas back above what I received the vehicle at, and the lady still charged me for 2L of gas. I dropped the vehicle off early and the lady there checked it in 30 minutes after I dropped it off, so she could charge me for two periods; double the price I was quoted. When I called to question, before I could even get my name out, she told me to call 1800gouhaul and hung up abruptly. I will never go to this location again.

Kimberly S. 
Clasificación:
5.0

Service was fast, friendly and professional. Would recommend and will be using again for my future needs.

Aptwanea L. 
Clasificación:
1.0

I could not put the correct mileage I was over charged

Sekai L. 
Clasificación:
5.0

Hire Another Receptionist At The Brookdale Ave location in Newark.. She is Very unprofessional And Have A Bad Attitude.

Shamikah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
1.0

Be open

Valerie W. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHEZ H. 
Clasificación:
5.0

My experience was excellent.

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashik K. 
Clasificación:
5.0

Nothing everything was wonderful

Janien R. 
Clasificación:
5.0

They we're excellent! They went above and beyond to make my rental experience everything I needed it to be. Thank you guys so very much. I highly recommend this place. I will definitely use their services again. Friendly and professional

Asia S. 
Clasificación:
5.0

Provide more available sizes

JEAN D. 
Clasificación:
5.0

Great and nice to the customers will have friends to come over and enjoy the great service

Donald W. 
Clasificación:
5.0

The manager was very kind to as .good service

Palinggwende Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ketty Johanna P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reggie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dione C. 
Clasificación:
5.0

The representative was very helpful and knowledgeable. I will definitely use this U Haul location in the future.

Ann M. 
Clasificación:
5.0

Questionable safety of the surrounding area but went very smoothly.

Jordan T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tasheeah B. 
Clasificación:
1.0

No habia ninguna oficina solo un numero de telefono en la puertas para llamar y esperar que la persona llegara con un tablet, para recoger el truck. Todo fue afuera en la calle.

Mayra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
2.0

Make sure the AC works

Megan K. 
Clasificación:
5.0

By doing everything in decency and order, and to keep the prices at a reasonable price where you will be able to keep good customers coming and to be honest and a blessing.

darlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan Z. 
Clasificación:
1.0

Ese servicio no sirvió aparte de eso te cobran más de lo que tienes que pagar no se lo recomiendo a nadie gracias

luis a D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leenco D. 
Clasificación:
4.0

During my short rental, we ended up with Bedbugs on my furniture. Additional funds had to be spent to have my sectional treated by and experienced company. The staff was very pleasant and helpful but the issue with the bedbugs was a great scare.

Vanessa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Velma H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Atiyyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldeche I. 
Clasificación:
3.0

Good experience overall.

Sergio E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie D. 
Clasificación:
2.0

Customer service was warm and friendly but yet he didn't inform me of how little or not enough gas in the U-haul to pull out the lot !! Be aware of the gas tank..

Melanie B. 
Clasificación:
5.0

Van was clean assisting associate was very professional and friendly

Tasheeah B. 
No se han enviado comentarios para esta ubicación.

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