Customer Reviews for Payless Car Rental
(U-Haul Neighborhood Dealer)

120 reviews

2075 Byberry Rd   Philadelphia, PA 19116

(215) 618-3735

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(215) 618-3735

2075 Byberry Rd
Philadelphia, PA 19116

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This Uhaul hub representative was amazing.

Hector Lopez 
Rating:
3.0

Customer did not leave a comment.

paul pfeffer 
Rating:
1.0

Over charge

Djamshed Madjidov 
Rating:
3.0

Location was good. I only drove 17 miles and was very surprised to pay $26 in gas when the tank only moved .125 lower. $75 for an hour and a half seems very high.

Norman Hansen 
Rating:
4.0

Customer did not leave a comment.

Janet Brooks 
Rating:
5.0

Customer did not leave a comment.

James Cantz 
Rating:
1.0

Seems to not care about uhaul customers because it’s a Payless rental office ….

Wayne Pryce 
Rating:
1.0

Did not care about uhaul. “I work for Payless , we never really do anything with uhaul “

Sean Black 
Rating:
4.0

Customer did not leave a comment.

AMANDA HEDGEMOND 
Rating:
3.0

The gentleman who assisted us at check-in was very nice and helpful. He made the experience plesant.

KENNETHLOUIS JR MIRASKI 
Rating:
2.0

Cornell was unprofessional, very short tempted, nasty with awful customer service. There was a technical issue with the app when I uploaded my drivers license. I asked Cornell for help because the app said that my license was uploaded successfully (although it did not upload on his end) and he steered at me. I asked for his name and he immediately he threw his hands up. Teddy on the other hand jumped right in. He exercised patience and help complete my reservation. He apologize for Cornell’s behavior.

Michelle Lassiter 
Rating:
4.0

I needed GPS for my travels and there was nowhere to put my USB when my phone battery drained. There was however an outlet so be sure to have the box as well because there is a plug destination. Happy travels.

tonya Wheelings 
Rating:
3.0

I originally reserved a cargo van from the UHaul of Bensalem online and scheduled for a pick-up of the van at 2pm. When I arrived, I was told there was no van and I had to go to another location. If a van is not available, then it should show up online or get me a notice ahead of time. The 2nd location as more helpful.

Noel Abejo 
Rating:
5.0

Customer did not leave a comment.

rosalyn lee 
Rating:
1.0

Give people money back when they return equipment early

KADIJAH LYNCH 
Rating:
5.0

Customer did not leave a comment.

Nazarii Semeniuk 
Rating:
5.0

Customer did not leave a comment.

Stefanie Emmons 
Rating:
5.0

Customer did not leave a comment.

Kathleen Wright 
Rating:
3.0

Customer did not leave a comment.

Mukhammadsoli Yuldashev 
Rating:
5.0

well behaved executive. Thank you

Rays Koshy 
Rating:
5.0

Customer did not leave a comment.

Tyrone Davis 
Rating:
5.0

Customer did not leave a comment.

Jaclyn Miley 
Rating:
5.0

You are excellent location and people, for me the best place.

Héctor Feliciano 
Rating:
4.0

Courtesy ride. Spending over $2500 on a rental and having to provide transportation to pickup was disappointing.

Peter Tatton 
Rating:
4.0

Customer did not leave a comment.

Dorvil Naikah Lincey 
Rating:
5.0

The office staff was extremely accommodating and ensured all my needs were met. Quality employees like this are hard to come by. I will be sure to make this location my first choice for our future rental needs

Richard Brown 
Rating:
5.0

Customer did not leave a comment.

John Landis 
Rating:
5.0

Mike was very nice and cargo van was perfect size!

LISA MILLER 
Rating:
5.0

Great crew there. Big ups to them.

troy culbertson 
Rating:
5.0

Customer did not leave a comment.

adriano sellecchia 
Rating:
5.0

Customer did not leave a comment.

Katrina Briskin 
Rating:
5.0

Customer did not leave a comment.

vito greco 
Rating:
5.0

N/A

olanrewaju oyeyinka 
Rating:
5.0

Customer did not leave a comment.

Hope Butler 
Rating:
5.0

Customer did not leave a comment.

James Seykot 
Rating:
5.0

quick service in and out love this place

robert haber 
Rating:
5.0

Customer did not leave a comment.

Zhen Jin 
Rating:
5.0

Michael was extremely helpful and very friendly and professional.

Robert Yeziorski 
Rating:
5.0

MICHAEL WAS EXCELLENT AND WENT OVER EVERYTHING VERY DETAILED I WILL RECOMMEND IN AND OUT IN NO TIME

mariya kisil 
Rating:
5.0

Quick friendly service Steve is awesome

TROY CULBERTSON 
Rating:
5.0

Customer did not leave a comment.

Lindsay Jenkins 
Rating:
4.0

Great

Edwin Dunfee 
Rating:
5.0

Michael was great! Thank you!

Angela Parent 
Rating:
5.0

Mike and Brianna were very pleasant and made the transaction seemless, the truck was piulled up for me and the process was very thorough, HIGHLY RECOMMEND

volodymyr khoma 
Rating:
5.0

Excellent customer service.

Michael Sareigo 
Rating:
5.0

Customer did not leave a comment.

JEFF EJ MEDICAL 
Rating:
5.0

Mike was very professional and personable. Did a very good job.

Karl Lindenbaum 
Rating:
5.0

Staff was kind, helpful and very efficient. No complaints; very pleased.

bruce wartell 
Rating:
5.0

Customer did not leave a comment.

thomas mcdonald 
Rating:
5.0

We really enjoyed renting from our new friends Mike and Steve. And will rent from them again polite and very professional.

Waynette Nichols 
Rating:
4.0

Customer did not leave a comment.

Joseph Sorrentino 
Rating:
5.0

Surprisingly helpful staff and a real quality experience all around

Richard Brown 
Rating:
4.0

Customer did not leave a comment.

john plympton 
Rating:
5.0

Customer did not leave a comment.

jackie suda 
Rating:
5.0

Customer did not leave a comment.

robert tomzzyk 
Rating:
5.0

As far as i am concern; all is well, PS stay-as-is

Salvatore Squillace 
Rating:
5.0

everything was great

Charles Pappone 
Rating:
5.0

Super nice people at Payless rentals.

Stephen Lorio 
Rating:
5.0

Michael was very prifessional

chris millevoi 
Rating:
5.0

Customer did not leave a comment.

Eric Semola 
Rating:
5.0

Please make it more clear up front and with every email/text, that the pickup location may not be your first request.

Jessica Emery 
Rating:
5.0

Mike Marconi helped us with our rental & he was extremely pleasant & professional. The process was quick & easy.

timothy Harris 
Rating:
5.0

Pick up was not my preferred location. But the actual pick up was quick and painless. Would recommend.

ARTHUR O'NEILL 
Rating:
5.0

I was in and out very quickly, I will come here again. Michael was professional and pulled the truck up made sure the gas was correct and very thorough. Made my day

gregory mirakian 
Rating:
4.0

Customer did not leave a comment.

melissa davis 
Rating:
5.0

Customer did not leave a comment.

barry cantor 
Rating:
5.0

No problems

SALVATORE SQUILLACE 
Rating:
5.0

Very friendly and courteous. Will be back again when I need a truck.

Michael Carroll 
Rating:
5.0

Very friendly and helpful

JERRY WEXLER 
Rating:
5.0

Both Mike and Steve were very helpful as I needed a truck last minute, in and out in what seemed like minutes very professional. I will be back

pablo arredondo 
Rating:
5.0

Customer did not leave a comment.

TOM OAKES 
Rating:
5.0

Customer did not leave a comment.

Christopher KLINE 
Rating:
5.0

Very friendly and helpful staff!

Alex Dancoff 
Rating:
5.0

Customer did not leave a comment.

Curtis Hillegas 
Rating:
5.0

There really isn't anything you can do to improve their impeccable service. The gentlemen who helped me were polite, quick and eager to please. The cargo van I rented was well-maintained and ran beautifully. I will definitely rent from this location in the future.

KATHRYN KERRIGAN 
Rating:
5.0

Be thanks to Michael for being such great help to me!

Marcus Myers 
Rating:
5.0

The service was excellent, in and out as I was in a rush. Michael was very professional.

James Santoni 
Rating:
5.0

Customer did not leave a comment.

steve petro petro 
Rating:
4.0

Customer did not leave a comment.

Michael Wrzesinski 
Rating:
1.0

i returned the equipment in the date of contract, but U-Haul charged to my card a fee of $90 supposedly because i returned late the equipment...

carlos moso 
Rating:
5.0

Michael was very helpful sorting out the contract drop off location issue,as was Lisa from the call center. When the drop off location issue couldn't be changed in the computer, they put me on the road with a pen and ink change and their names for contact if there were any issues in Florida.

Edward Rockhill 
Rating:
5.0

Nothing as far as I'm concerned! The staff was courteous and professional, and even warmed up the vehicle and pulled it around to the front of the building for me! They were great, and I'll rent from them next time!

joe mcnellis 
Rating:
5.0

Service was excellent

Michael Miller 
Rating:
3.0

one man shop and will not take cash wow cash is no longer any good

THEORDORE SZYMENDERA 
Rating:
5.0

Michael was more than helpful with everything concerning our rental. Would definitely return and recommend to anyone. Thank you Ed & Liz Clark

Ed Clark 
Rating:
5.0

Good guys that rented me the truck.

TROY CULBERTSON 
Rating:
3.0

Customer did not leave a comment.

Takiyah Tunstall 
Rating:
3.0

Customer did not leave a comment.

daniel grace 
Rating:
5.0

Customer did not leave a comment.

cuong luu 
Rating:
5.0

Michael was great, in and out in just minutes. Truck pulled up for me excellent experience

joel eppy 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Furlong 
Rating:
5.0

Customer did not leave a comment.

Joseph Zelez 
Rating:
5.0

Customer did not leave a comment.

lana fabey 
Rating:
4.0

Customer did not leave a comment.

Erin Wiggins 
Rating:
3.0

The vehicle had a drinking straw and other debris in the cargo area.

Michael Smith 
Rating:
1.0

we did an after hours drop off and our card was charged yet again for another $40 because the gas line was not at exactly half. The employee i spoke with to get clarification wasn't helpful and was rude. Will never use Uhaul to move in the future.Way too much money.

Tyrone Underwood 
Rating:
5.0

Nothing. The trailer was clean and in top notch condition. Thank you so much

Michael Clavelli 
Rating:
5.0

Process was quick n easy excellent customer service will be back whenever I need a truck again........plus they have car rentals here at this location a PLUS

winifred reid 
Rating:
4.0

Customer did not leave a comment.

rod hughson 
Rating:
5.0

This place was great. Our sales guy, Michael, was professional, personable, and efficient. And we got a brand-new truck, on two hours' notice! Couldn't ask more.

lewis bryson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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