Customer Reviews for Payless Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Payless Auto Repair

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Courtney W. on

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I was lucky to find a parking space for my rental however there is no dedicated parking lot for rentals.

KATHERINE P. on

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I booked a 15 footer and then I received a call telling me they didn’t have that size truck I ended with a 10 footer. I was moving out of state so I had to fit what I could. I ended up throwing my bed away because it didn’t fit. You guys need to track the trucks better and not book people for one thing and then give them another. Very upset about this.

Alexander C. on

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HASAN H. on

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Safiyyah A. on

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Hussein H. on

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Customer service needs to pay more attention to the caller instead of caring a conversation with their coworkers. I had to hang up twice due to lack of response, until a nice lady picked up and walked me though the whole return ordeal.

LR A. on

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jonathan G. on

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John O. on

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Peter C. on

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Nothing needs to be changed, personnel and vehicle were excellent. Good experience!

Jose N. on

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Andrei T. on

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Great stuff and excellent service.

JAMES W. on

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Better maintenance on the equipment

Angelika R. on

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When I returned the vechile to payless auto repair they checked the equipment and provided me with a total and confirmed that was all that will be charged. The next day they charged an additional $30.25 on my debit card. This is ridiculous and unprofessional to charge more after the confirmed amount and final receipt was given. I have called the location and there has been no explanation. I will be calling my bank .

RICHARD B. on

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There is no parking and when hooking up the trailer your car is in n traffic possible dangerous condition

BERNARD S. on

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Very fast

Kendall S. on

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I scheduled an 8AM pick-up, I arrived at 7:55AM and the auto repair place did not open until 8:15AM, I was not able to leave with the truck until close to 9AM, still had to get the trick back at 1:00PM, as I initially promised yet my hour that was lost interrupted everything and gave me the worst possible experience moving today. The moving helpers were waiting, my building supervisorcpuld notice me the express elevator a d it was an overall very unfortunate experience. For more information I will be glad to speak with a representative. I must say the equipment (truck) was reliable as always.

Martin B. on

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Good experience, courteous and professional service.

Armand D. on

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Thomas K. on

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This was not our requested or reserved location and was far out of our way. When we arrived the truck was not there. We wanted to pick it up but the vendor insisted we wait for it, over an hour.

michael M. on

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I dropped off after hours. I couldn’t locate the drop off box. I had to pass on the key to a next door store owner, with a hope that he will pass the key along.

carmen G. on

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sales agent was very helpful, called as a reminder too us, truck was clean and ready for use when we got their

Cindy Regina P. on

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Richard M. on

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Quick in and out picking up and dropping off. Good experience.

Jeremy D. on

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Christine F. on

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Friendly, helpful people. Truck was ready as planned. Easy, flexible return

CAROLINE B. on

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Clifford G. on

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nick G. on

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TONNEDA RENE H. on

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KEVIN K. on

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151 victory blvd. All renters need to check vans for damage. I paid for the insurance, never looked for damage on driver's side because truck was parked against the fence. Even with paying the insurance the charged me $150.00.