Customer Reviews for Pawn Daddy Storage
(U-Haul Neighborhood Dealer)

164 reviews

1694 Wilson Dam Rd   Muscle Shoals, AL 35661
(Next door to Souths Best BBQ)

(256) 320-2000

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021 - 12/28/2021: Closed

Services at this Location:

Contact Us

(256) 320-2000

1694 Wilson Dam Rd
Muscle Shoals, AL 35661
(Next door to Souths Best BBQ)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021 - 12/28/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The proprietor, Brian, was kind, friendly and helpful. He made the process much easier and efficient. Many thanks to Brian.

FRED J. 
Rating:
4.0

Fire the bitch at the 6ty ave store in Decatur

JODY P. 
Rating:
5.0

Brian is great to deal with, no worries at all

THOMAS C. 
Rating:
1.0

U haul tried billing me for fuel they said it didn't have as much as when I picked it up but on further checking it had over thr amount needed

DOROTHY I. 
Rating:
5.0

Nothing

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Awesome people to do business with

Jose C. 
Rating:
5.0

Brian was very knowledgeable and helpful.

Gordon H. 
Rating:
5.0

Customer service was great! Everything went smoothly & will definitely use this location again if needed!

KAYLA W. 
Rating:
3.0

N/A

MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

DACODA B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Eva S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

the gas was never on 3/8 of the tank so why am I overcharged for this bill and we only went 25 mile

CARL W. 
Rating:
2.0

The owner of establishment is very rude and disrespectful.

Bryan P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
3.0

We arranged to pick up the truck several days in advance and then confirmed the day before. Since we would be picking up the truck when the facility was closed, it was important that everything be correct. As part of our order, we were to be provided with two dozen blankets. The blankets were not provided and we were required to drive across town to another U-Haul facility to pick them up.

Bradford B. 
Rating:
1.0

Make sure no one rents anything from Pawn Daddy!!!!

LORI B. 
Rating:
4.0

Customer did not leave a comment.

Denise K. 
Rating:
3.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Great pick up experience!

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

RICKEY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

The location was adequate. No extra kudos for service or quality of location. Attendant did not even go out to look at the truck.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Ashley V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Ramon S. 
Rating:
1.0

Guy more interested in his pawn shop biz rather than uhaul, every question i asked he had to call jeremy which is regional man from what he told me. He just was kind of joke Place where dropped off was great. That guy was on top of it

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

appreciate the helpfullness of ms. Cash gping upon her position to get the un resolved ctefit in Foley not taken care of .

Merida H. 
Rating:
5.0

Customer did not leave a comment.

SABRINA D. 
Rating:
5.0

Brian was very helpful in caring for our needs. Thanks.

RANDALL B. 
Rating:
5.0

Very friendly and helpful!

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

CRISTAL R. 
Rating:
5.0

Greatest experience I have had with a company representative and U haul.

JAMES C. 
Rating:
5.0

TRUCK WAS READY, CLEAN, READY TO GO. LOCATION IS CONVENIENT SINCE IT IS ON MAJOR ROAD IN MUSCLE SHOALS, EASY ACCESS TO WILSON DAM ROAD.

MICHAEL S. 
Rating:
5.0

No comment.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
1.0

Customer Service was extremely rude and used fowl language when we encountered a problem with needing the truck longer. We were first told it was no problem and that as long as we had the truck back by morning it was all good. We fully understood that there would be extra charges and was very willing to pay. The customer service person from this location harassed us with phone calls stating he needed the truck sooner. We were hurrying the best we could but was having trouble keeping on task from the SEVERAL rude text, voice-mail, and phone calls we were getting from this person. We were exhausted from moving and did our best. We finally were able to get the truck in about 11pm. I would NEVER recommend this place to anyone.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Hollie P. 
Rating:
5.0

Great customer service and helpful in supplying information

Raul V. 
Rating:
1.0

The cab stuck inside and to much play in the steering wheel

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Jody L. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Buddy W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

TERESIA J. 
Rating:
1.0

Customer did not leave a comment.

JULIO L. 
Rating:
3.0

Lower Rates...

DANNY B. 
Rating:
5.0

I would say that you'll just about have all the right bases covered

David C. 
Rating:
4.0

Customer did not leave a comment.

ROCKY S. 
Rating:
5.0

Good service....very smooth transaction

JIM P. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY N. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Linnie O. 
Rating:
5.0

Should probably consider retiring the truck. The head lights are very dim and need replacement. Tough to drive if the roads are less than perfect.

Paula S. 
Rating:
5.0

Would just like to say thank you for making my rental so easy. You were the best. I will definitely use you again when I have to do any moving

sheila F. 
Rating:
5.0

Customer did not leave a comment.

DOUG G. 
Rating:
5.0

I had no issue with truck or business that rented me the uhaul well maintained and very nice truck that I rented. Keep up the great work pawn daddy!

Bryan G. 
Rating:
5.0

Very helpful customer service.

Richard W. 
Rating:
5.0

Q

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Guy didn't know how to work the U-Haul system and did not have a knowledge of UHaul period

Raymond G. 
Rating:
5.0

The owner was very accommodating for my move that needed to happen ASAP! My sister used this company last year and they came highly recommended. Glad they are in the area!!

AMANDA J. 
Rating:
5.0

The owner was closing up and took the time to talk me thru the 24/7 rental process and checked on me later in the day. Very helpful

Miles H. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
1.0

We dropped the trailer off on Saturday and they didn't mark it as received. We called uHaul last night after receiving an email stating we didn't return it at all. Today, this store had the nerve to charge our credit card for late fees!!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

roy G. 
Rating:
5.0

GREAT experience picking up here. Staff was very helpful.

Shannon S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
1.0

I reserved a $18.95 a day trailer and when I arrived it was not available. I was charged the $24.95 rate for a slightly larger trailer. I should have been given the rate that I reserved at.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Lofton C. 
Rating:
4.0

Make sure equipment is clean and notify in advance of equipment changes

Gary B. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
4.0

Did not need a 15 ft. But said the smaller was jusr for around town. New policy? Moved my daughter twice from college in a small one

jenny M. 
Rating:
5.0

Customer did not leave a comment.

Kealy R. 
Rating:
5.0

Ashley was great and so sweet!

GARY H. 
Rating:
4.0

A $12.50 fuel charge for 6miles use is quite ridiculous. claims I used 1/8 of tank, but I could not see difference between pick up and drop off. I should have put a gallon in, but really??? Without gas still was $48 for 6miles and 5 hrs use and I was ok with that. How about 1/2 day rentals in future

JIM G. 
Rating:
3.0

Customer did not leave a comment.

ROBBIE P. 
Rating:
5.0

No problems; everything ran smoothly.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Carmon R. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Nestor A. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

John W. 
No reviews have been submitted for this location.

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