El cliente no dejó un comentario.Yexon C.
Customer Reviews for Pauls Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was charged for extra days called to notify them said I will receive a call back but still no responseImran K.
El cliente no dejó un comentario.Miyah B.
El cliente no dejó un comentario.Ramil L.
very good overall and is very easy to pick up equipment, and very close to the collage.JACK W.
I've rented from this location 3 times now and the man who runs the liquor store is always so friendly and accommodating. We were a little off our expected timeframe this time though and he was very flexible and understanding with us. Will rent again from him!Janelle W.
I was told to return the van with a gas tank at 3/4. But when I first turned the engine on, it was at 3/8. I returned the vehicle with what I saw first (3/8) .Keisuke H.
Arrive early to answer needed questions over the phone, which may delay overall trip if on a strict time limitEugene T.
El cliente no dejó un comentario.John H.
Paul's Market was friendly and helpful, but the web/app experience was horrible! The reservation, pickup, and dropoff workflow in the app needs a lot of work.William S.
Not a user friendly truck pick up. Upon pick up no key. Had to contact customer support after 15 minutes then then giving me the next lock box code to find another box with no key. Another 15 minutes on hold for a customer service rep to say go inside and try. Finally after 45 minutes I got the key and was charged for the 45 minutes I was waiting for uhaul to figure their end out. I will never use this company ever again and I will tell others to do the same. Absolutely terribleJoseph G.
Just not as professional as the location I use most of the time. I felt ripped off but my fault for not following up on the checklistSCOTT O.
El cliente no dejó un comentario.NICK R.
Ordered the 10' truck with a dolly. When picking up the truck, no dolly inside at all. The store is not opened and needs to move without dolly. No excuse at all when returning the truck. Drove 36 miles, even refueled the truck but still charged me 18 dollars for the gas. Rediculous and not reliable service.Lijin X.
El cliente no dejó un comentario.ANTHONY S.
Great staffKeith T.
El cliente no dejó un comentario.SUNG JUN P.
El cliente no dejó un comentario.YUCHONG L.
El cliente no dejó un comentario.Thejass K.
El cliente no dejó un comentario.Rhonda B.
El cliente no dejó un comentario.Josiah U.
super hard to checkout the truck. Reservation expired without notification even though I confirmed with this place that being late is ok. Online approval super slowWenqing S.
El cliente no dejó un comentario.John S.
This location is a small back lot of a market in a crowded part of downtown San Jose that is not in a great area. This was not the location we made a reservation at, but rather one that was changed on us at the last minute. It was an hour away in the wrong direction so that did not make our experience any better. We were unable to pick our equipment on time because the manager was running behind. We were grateful to have it, but it was not a great experience overall.William D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.C.Joseph L.
Very friendly and professional locationAlejandro H.
Convey parking for personal vehicles as there is limited parking on the streets and none for this market.Nathaniel R.
El cliente no dejó un comentario.Deep K.
No issues, friendly and helpful service.Nickolas S.
Truck wasn't clean for next customer it had cigaret smellMANUEL P.
They were very rudeREGINA R.
The whole experience was pleasant from start to end.Mahmoud A.
The van was pretty dirty on the outside when we picked it up, but our stuff fit inside it and it worked for what we needed.Mark H.
It closes relatively late, that is very convenient for renters to return, as they can take their time.Sixuan L.
El cliente no dejó un comentario.Rajesh R.
Quick and easy thank youJason L.
I think telling the customer that check in takes a little bit longer when picking up the vehicle.Marissa M.
El cliente no dejó un comentario.Francisco R.
El cliente no dejó un comentario.Heather R.
El cliente no dejó un comentario.Alicia R.
El cliente no dejó un comentario.Behzad M.
El cliente no dejó un comentario.Miriam M.
Approval took a while otherwise truck was in good condition.Amit Kumar M.
UHaul van was fairly clean but smelled strongly like manure. Location was easy to find but extremely limited street parking only. UHaul website was not working and wouldn't let me actually pick up my rental van despite me having enabled location services, which is where the website kept getting stuck. Thankfully I was able to contact the renter and he worked through it with me. Drop off was simple.W G.
Arriving there they had 2 uhual trucks & they only would give us the one that was recently used & in which the uhual truck was clearly not cleaned nor sanitized. It had the strongest odor smell of fish or something (it was just not a pleasant smell) and the back of the truck had dirt and wet areas everywhere. When asked to change trucks they refused & only gave the option of giving us a broom to clean up a mess that wasn't even made by us. A mess that was made by the previous person who used that truck & they were willing to give it to us. Even though there was another truck available to use. They refuse to help us and only gave the option of canceling our transaction. & When asked to speak to a supervisor or manager the man on the phone said he was but then changed his mind & said there were no manager available at all. The customer service was poorly and did not reflect other pervious uhual experience I had.Yael J.
When I arrived to pick up my â€œ24/7 mobile pickupâ€rental at the scheduled time I was unable to pickup the vehicle because â€œhand delivery was requiredâ€ and was notified that I would have to wait for 2 hours past my scheduled pick up when the store front opened. I waited for customer service to take my call for 20 minutes and was transferred to 4 individuals before someone was able to help me. The whole ordeal delayed my move by well over an hour and greatly increased my movers fees.Connor K.
by accepting mastercardLaura P.
All perfectManuel H.
El cliente no dejó un comentario.FELIPEDEJESUS S.
Gentleman who helped us was extremely nice and made the process simple. Would definitely recommend this location.COURTNEY S.
El cliente no dejó un comentario.Arthur C.
assigned truck was blocked by another uhaul van. Instructions were not clear on how to get a key. Mobile app is very rough and verification does not happen as quick as stated. would be nice if you could pre verify as to not delay pickup. Good idea for a service but better execution is needed to make it a pleasant user experience. Oh and the entrance to the parking lot was very tight with car parked right to the edge of the driveway. I wouldn't be surprised if there were a lot of minor accidents there since most renters are inexperienced with large vehicles.Jesse C.
I was sketched out at first due to the location and where the vehicles were parked, but the staff member who gave me the keys was very nice and straightforward. I definitely appreciated his help.McKevin R.
El cliente no dejó un comentario.Romero G.
Nice people on time thank youTeresa A.
El cliente no dejó un comentario.Hanson L.
The van was dirty I did not drive more than 11 1/2 miles and I'm being charged double of what I was quotedAaron S.
El cliente no dejó un comentario.JOSE M.
The parking area is not well maintained and the entrance to the lot is too narrow.Joseph M.
El cliente no dejó un comentario.LEIGH S.
El cliente no dejó un comentario.Alejandro P.
The uhaul truck I rented was very dirty. Not well maintained.PARTHJAYESHKUMAR M.
The location was really horrible. There was little to no parking available for the car that we came in. If there was, it was only at a yellow zone aka freight unloading zone. And the store clerk just told us to park in the yellow zone. My friend quickly denied this because we knew his car would get towed. The area was dirty, smelled, and there was dog feces everywhere. We then told him that we parked in the area behind his store where the Uhaul vans were located. And he kept saying yes AND no to our request to park there. We were so confused. The process to just getting my key for the van was confusing. I had to speak to a man on the phone who was asking me to reiterate information that I already filled out online in a loud, busy intersectional liquor store. The location behind the liquor store was a broken down home where a family was fixing their cars. This family would not move their own cars to allow us to back out at all. It took us just 10mins alone trying to back out the UHaul van. My friend told me that the owners are supposed to take photos or ask me to take photos of the van's condition prior to using it. There was no inspection, or any formal process down. It all seemed so shady and under the table. I really would NOT recommend this location to anyone.Asgar M.
El cliente no dejó un comentario.Panakkal H.
Well i called only to explain where i left truck and key. Owner of store wouldnt really indulge a listening ear, so i could explain all details, also kept cutting me off. Also got a bit upset. However he did apologize, i also inturn apologized for hanging up. Afterwards he had someone come meet with me. To get equipmentKLARA B.
El cliente no dejó un comentario.Ezequiel A.
The man behind the counter at Paul's Market was probably one of the most pleasant people I've ever met. And, I do not mean just in the circumstances of ordering a U Haul - I mean in general. I was moving for the first time, and using U Haul for the very first time. This man spoke so kindly to me, never was frustrated, even though we had miscommunications through the COVID masks. I had a wonderful experience picking up my U Haul and dropping it off here. Please know - these experiences matter. And, today I was glad that in this small, yet big way, I had one less stress during my move in day because of this man.Layla F.
I love the owner of the store great guy and very great experienceJulie L.
They were friendly and quick!Simone A.
An odd location for a Uhaul Pick up, but the service was great. He helped me get a Uhaul last minute and everything went smoothly. ¡Gracias!Lily C.
El cliente no dejó un comentario.Mandeep C.
El cliente no dejó un comentario.Mark W.
The whole process for getting a uhaul was really simple. You can put in a reservation online and once you get there, you go through a few things with the associate like license and emergency contact. You get the keys and before you take off, you do a walk through of the vehicle. You can upload photos of any previous damages made on the car so you don't get put at fault for them and confirm the miles of the vehicle. Once that's all done you're all set. Singh was amazing. He had a great personality and was incredibly friendly. I would definitely recommend the location I went to based off the customer service I received.Cristina Y.
El cliente no dejó un comentario.Kyle R.
The best service I received from U Haul. Friendly, professional, and helpful. He is a caring and loving person. Wish the world would have more people like him. Gloria JohnsonGLORIA J.
El cliente no dejó un comentario.Zoey H.
El cliente no dejó un comentario.Zoey H.
El cliente no dejó un comentario.Zoey H.
I have three separate charges from this uhaul spot. Also previous renter was late by 30 min and owner still Started out time at 2:30 rather than 3.MIGUEL C.
tight parking space hard to back outJEFFREY S.
El cliente no dejó un comentario.Jaisil M.
7:30am pick up arrived at 7:20 , workers didn't provide accurate code had to come back at 10am and delay moveSabelle D.
Include mandatory insurance in the price, not thrilled with having my budget altered at the last minute.Justin R.
El cliente no dejó un comentario.SCOTT S.
Check-in process needs to be simplified or allowed to be done beforehand (if this can be done then make it apparent).MATTHEW H.
El cliente no dejó un comentario.Arlando B.
El cliente no dejó un comentario.Krista M.
I have several issues with my experience that I feel were not only dissatisfactory but also threatened my life. 1. The passenger end of the truck was not clean, primarily because of the dirt that permeates the entire lot where trucks are located. There was an errant bag in the back as well. when I came in. 2. I was not provided the two dollies that I needed for a successful move which made the moving process take longer and caused undue stress and increased fatigue. 3. When we drove for 10 minutes on the road, we had a message alert us to an issue with the air in the tire. When going to a gas station to fill it, the cap on the front right tire was missing. When trying to refill the dashboard said, "Service needed, monitor system" which we didn't know what it meant but were limited on time, so we powered through thinking we had addressed the tire issue and it could be checked later. After loading and heading back on the road, the truck in frequent intervals began to shake violently because of the location, we tried to just get to the location and get off the road as soon as possible. This limited our ability as well to fill the tank as we were supposed to. 4. When trying to deliver the truck and keys, the lock box was locked and no one had the code. We called uhaul and they did not have the code, When using the check-in and the check-out in the app, no code was provided. The proprietor called at 11ish pm to ask when we would deliver the keys and the truck and then were told to not worry about it and to "take our time." I was told as well by the operator on the phone when I tried to deliver the keys that i should just deliver when they opened because there was no box to leave the key. At 10ish am, I received a frantic call that somehow "20 people were waiting for the truck" and that it was urgently necessarily that I come as soon as possible to deliver the keys. I mentioned the earlier conversation about no rush and that this could have been alleviated if I had a code and could deliver the keys the previous evening. No acknowledge that their process is inefficient and the true cause of this problem.Aaron J.
The Truck I rented was not available. I drove half hour to get to that location and they did not tell me before. I had no chance at 4PM at night to find another truck. They gave me a van that was not clean. I had to hand load my cargo because I could not use a forklift. When I returned the van they said sorry. This increase my labor cost and material cost because I had to leave two pallet at the airport. I have rented there many times before but not again.Robert F.
Singh made sure I got what I needed for my move, and the pickup and drop off process was super easy. THANK YOU, Singh! :)Kimberly M.
El cliente no dejó un comentario.ERAN P.
El cliente no dejó un comentario.NGUYEN P.
El cliente no dejó un comentario.Marvin M.
Nothing. Service was great, van was clean and no real issues,STEPHEN G.
Extraordinario servicio al clienteMarcia R.
El cliente no dejó un comentario.Jacquelyn P.
This was my first time renting out a Uhaul to purchase some furniture. Store owner was super friendly and helpful with the process of renting out the truck and returning it. Highly recommend!!Alex C.
it was dirty when i got it on the inside, but i only needed it for a few hours. the cleanliness was fair enough, and im glad i wasnt charged and required to clean it due to the previous customer. paul is fantasticThomas N.
El cliente no dejó un comentario.Reyna Valeria V.