The drop-off procedure wasn't very clear. I ended up mistakenly putting the keys in the drop box instead of the Would be helpful to maybe send email with instructions on return day. Overall positive though
Richard M
Customer Reviews for Patriot Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They didn't answer phone when I called. I didn't get a chance to go in the place. I did self checkin.
Victor CDo not see any areas for improvement
WILLIAM Pتزويد السيارات محل للشحن التلفونات واستخدام الخريطة حتي لا تقف دائما لشحن التلفون في المحطات وكل الشكروالتقدير
Ibrahim MCan't think if anything else. The staff were most helpful. Glad yo find a rental place so close to my home.
DON BClean vehicle and make sure it is not covered in ants on the inside.
Kaleb DThey were closed and I just left it.
BRUCE SLots of room and well lit
Donald KThe woman that assisted me with the drop off was very friendly and helpful!
jeremy GYour policy of raising insurance rates daily is nothing but gouging. Rate should be the same every day you have the vehicle. Glad I got a trailer. Your 99 cent per mile fee is also price gouging. You should be ashamed as a corporation.
William BSee comments above I will never recommend U-Haul to anyone.
Amy CSí
jamie pFix the locks. Fix the locks. Fix the locks. Nobody wants to hear "they're difficult to open". Just fix them or change them
Randall SCan’t think of anything that could have mad the experience any better 😊
Tim HNo improvement needed. The owner was very helpful.
Darrell DThe truck had 175000 miles on it and it drove like that The wheels were out of balance and it shook the entire truck The engine was loud It was a missable trip of 700 miles
LAWRENCE MKeep up the good work 👍
JOHN CCandy was very serviceable & very helpful... i will recommend this location..
JOHN CI was suppose to pick up at location nearby but when we got there they didn't have a truck & sent us about an hour away after dark in a very dark parking lot & made me pay for the extra miles. Then I had to return it to the same place & pay the extra miles again! Horrible experience!!!!
Vicki CVery good!
RICHARD GFriendly
Michael BPatriot was very clean, friendly, and efficient. I highly recommend.
Laurie OVery professional and friendly staff.
Edward TThe lady who was working at the desk to get everything set up and situated was great! She was super knowledgeable, kind and helpful! However, it being inside a car workshop was not ideal, there was literally someone walking around smoking, which was gross. Would be better if she was able to help customers OUTSIDE of the shop.
Rachael IWe had scheduled the truck pickup at a location in Montevallo but just prior to the pickup time we were notified that we would be getting our truck several miles away in Columbiana.
Jodi WVery helpful and accommodating and willing to adjust to our specific needs. They always are focused on our needs.
ROBERT SCandi is a wonderful person to work with. She makes the rental very quick and easy.
Diana PThey were very nice and helpful
Victoria AEverything was great and easy.
Kenny MOnsite staff was helpful and pleasant to work with.
Jason RA much needed new location for U-Haul in the Columbiana area. Very friendly folks and easy to work with - just wish they were open on the weekends.
ERNEST BEveryone there was kind and courteous.
charles btruck was a little muddy inside but it was raining out so to be expected....the passenger side window wiper was missing but the location replaced it before i left
Scott BGreat help
Art CYou failed to ask about the most important part. I had a tire on the trailer delaminate enroute. The initial call to the U-haul trouble line was horrible. Initially told there would be a 45 minute wait. I hung up and called back and was told it would be a 52 minute wait. This amount of delay when there is a real problem with the rental unit is unacceptable.
Norris JFriendly and great customer service!
Leah Mthey patiently spent a lot of time helping troubleshoot my connection. was able to safely use trailer to destination. great establishment , nice friendly staff.
Mart BNot a thing the 2 guys that helped was excellent they gave me a old fashioned Southern welcome and hospitality great job!
Fidel WJust send them to this location and they will love U-Haul awesome people
Vinnie WFolks were pleasant and efficient. Trailer was RTG, clean, and well maintained (good tires). I had already checked in online … I stopped, got contract, picked up trailer, and was on my in less than 20 minutes. Drop off was even easier. Hail State!
Charles Beasy to back up and unload and clean great place
Michael M