Customer Reviews for Patriot Automotive
(U-Haul Neighborhood Dealer)

70 reviews

3245 Hwy 70   Columbiana, AL 35051

(205) 669-0741

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(205) 669-0741

3245 Hwy 70
Columbiana, AL 35051

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
4.0

They were closed and I just left it.

BRUCE S 
Rating:
5.0

Lots of room and well lit

Donald K 
Rating:
5.0

Customer did not leave a comment.

Alvie K 
Rating:
5.0

The woman that assisted me with the drop off was very friendly and helpful!

jeremy G 
Rating:
5.0

Your policy of raising insurance rates daily is nothing but gouging. Rate should be the same every day you have the vehicle. Glad I got a trailer. Your 99 cent per mile fee is also price gouging. You should be ashamed as a corporation.

William B 
Rating:
5.0

See comments above I will never recommend U-Haul to anyone.

Amy C 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Clint P 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
3.0

Customer did not leave a comment.

Michael Z 
Rating:
5.0

Yes

jamie p 
Rating:
5.0

Customer did not leave a comment.

felicia c 
Rating:
3.0

Fix the locks. Fix the locks. Fix the locks. Nobody wants to hear "they're difficult to open". Just fix them or change them

Randall S 
Rating:
5.0

Customer did not leave a comment.

April M 
Rating:
5.0

Can’t think of anything that could have mad the experience any better 😊

Tim H 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

Nicholas W 
Rating:
5.0

Customer did not leave a comment.

Bobby G 
Rating:
5.0

No improvement needed. The owner was very helpful.

Darrell D 
Rating:
5.0

Customer did not leave a comment.

Brandon C 
Rating:
3.0

Customer did not leave a comment.

Phillip M 
Rating:
5.0

Customer did not leave a comment.

Joshua B 
Rating:
2.0

The truck had 175000 miles on it and it drove like that The wheels were out of balance and it shook the entire truck The engine was loud It was a missable trip of 700 miles

LAWRENCE M 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Shardae C 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
4.0

Keep up the good work 👍

JOHN C 
Rating:
5.0

Candy was very serviceable & very helpful... i will recommend this location..

JOHN C 
Rating:
1.0

I was suppose to pick up at location nearby but when we got there they didn’t have a truck & sent us about an hour away after dark in a very dark parking lot & made me pay for the extra miles. Then I had to return it to the same place & pay the extra miles again! Horrible experience!!!!

Vicki C 
Rating:
5.0

Very good!

RICHARD G 
Rating:
5.0

Friendly

Michael B 
Rating:
5.0

Customer did not leave a comment.

Anthony T 
Rating:
5.0

Patriot was very clean, friendly, and efficient. I highly recommend.

Laurie O 
Rating:
5.0

Very professional and friendly staff.

Edward T 
Rating:
5.0

Customer did not leave a comment.

Don H 
Rating:
3.0

The lady who was working at the desk to get everything set up and situated was great! She was super knowledgeable, kind and helpful! However, it being inside a car workshop was not ideal, there was literally someone walking around smoking, which was gross. Would be better if she was able to help customers OUTSIDE of the shop.

Rachael I 
Rating:
4.0

We had scheduled the truck pickup at a location in Montevallo but just prior to the pickup time we were notified that we would be getting our truck several miles away in Columbiana.

Jodi W 
Rating:
5.0

Very helpful and accommodating and willing to adjust to our specific needs. They always are focused on our needs.

ROBERT S 
Rating:
5.0

Candi is a wonderful person to work with. She makes the rental very quick and easy.

Diana P 
Rating:
5.0

They were very nice and helpful

Victoria A 
Rating:
5.0

Customer did not leave a comment.

STEVE C 
Rating:
5.0

Customer did not leave a comment.

Destin B 
Rating:
5.0

Everything was great and easy.

Kenny M 
Rating:
5.0

Onsite staff was helpful and pleasant to work with.

Jason R 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

A much needed new location for U-Haul in the Columbiana area. Very friendly folks and easy to work with - just wish they were open on the weekends.

ERNEST B 
Rating:
5.0

Everyone there was kind and courteous.

charles b 
Rating:
5.0

truck was a little muddy inside but it was raining out so to be expected....the passenger side window wiper was missing but the location replaced it before i left

Scott B 
Rating:
5.0

Great help

Art C 
Rating:
3.0

Customer did not leave a comment.

ANNETTE h 
Rating:
5.0

You failed to ask about the most important part. I had a tire on the trailer delaminate enroute. The initial call to the U-haul trouble line was horrible. Initially told there would be a 45 minute wait. I hung up and called back and was told it would be a 52 minute wait. This amount of delay when there is a real problem with the rental unit is unacceptable.

Norris J 
Rating:
5.0

Customer did not leave a comment.

Jerry R 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
5.0

Friendly and great customer service!

Leah M 
Rating:
5.0

Customer did not leave a comment.

robert p 
Rating:
5.0

Customer did not leave a comment.

robert p 
Rating:
5.0

they patiently spent a lot of time helping troubleshoot my connection. was able to safely use trailer to destination. great establishment , nice friendly staff.

Mart B 
Rating:
5.0

Customer did not leave a comment.

Demetrius B 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Not a thing the 2 guys that helped was excellent they gave me a old fashioned Southern welcome and hospitality great job!

Fidel W 
Rating:
5.0

Customer did not leave a comment.

Clifford D 
Rating:
4.0

Customer did not leave a comment.

Tawney W 
Rating:
5.0

Just send them to this location and they will love U-Haul awesome people

Vinnie W 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

Folks were pleasant and efficient. Trailer was RTG, clean, and well maintained (good tires). I had already checked in online … I stopped, got contract, picked up trailer, and was on my in less than 20 minutes. Drop off was even easier. Hail State!

Charles B 
Rating:
5.0

easy to back up and unload and clean great place

Michael M 
Rating:
5.0

Customer did not leave a comment.

Eli H 
Rating:
5.0

Customer did not leave a comment.

HARRY A 
No reviews have been submitted for this location.

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