The place scammed me out of 15 dollars for fuel .why is this place even on uhaul ..they open and close and they wish ....charge cleaning or fuel.charges ...gonna chargeback because this is fraud ..dump these 0 star dumps from your system ...
Mario West
Customer Reviews for Pat Auto & Truck Service Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
ALDO RAMOSKeep doing what you're doing very professional and friendly Thank you
Adolfo MartinezEverything was great and service better than other places. Thank you!
Annibal CanalesNot location related. I had an issue unrelated to me that ealert had to fix. It took 2 calls and almost 2 hours to get sorted. That sucked.
Eduardo SantosNeed to chk tires. I had a blow out
ALFRED MCCABEservice people is very rude
TIAN TANExcellent service
Ruben ArechigaVery satisfied with the service
Priscilla BenavidesFriendly and outstanding customer service
Irene ZepedaImproving the drop off of the equipment. The all app couldn't find my location. I had to use the website.
Angel BarreraI have had prior experience with this location and there customer service is excellent
Norma HinojosaExtremely professional, and friendly. Was able to upgrade to a larger truck with no difficulties. In/out within a reasonable amount of time.
Deborah LitterioFriendly, professional and helpful
CARLOS SANCHEZEverything was great
Ricardo RodriguezWe’d to do a better job in washing the exterior and clean the interior. Interior smelled really bad. Tires needed to be serviced or replaced . I understand that the majority of these vehicles are used in town, however, they should consider renting better trucks to customers who are traveling out of town.
Martin AlarconContinue doing what you do. Always have had excellent service!
JJ Montemayorhonesstly expensive and dont know if i did it correct to return truck
Maribel CardenasGreat experience very helpful staff and knowledgeable.
Ramon MaldonadoGreat customer service !
KAREN MIRANDAThe service there is great but this truck transmission needs to be checked RPM is always on 3
Steven YbarraAlways very friendly that’s my place I prefer to rent equipment
Steven YbarraPerfect
Arnoldo GarzaI was charged for going over the mileage. I should not pay for the miles that I had gone over due to picking up the truck at a different location then where I had reserved it it was a big inconvenience for not having a dolly at the time of picking up the truck
Carlos OchoaIs a Great Excellent Service, Employees so Respectfully. They show You all the Instructions. I'll Recommend everyone go to this Business Service. I'll will go again. Thanks You Employees.
JESUS ENRIQUEI’ve never had an issue with this place @ pats Uhaul in Laredo always very good service .
Steven YbarraI didn’t have a good experience, customer service was bad and in my way back to returned the dolly customer gave me an attitude
ERNESTO ANDRADELady in front office was very nice. Id go there again.
Erasmo ReyesExcellent customer service.
SHAWN HARRISThe truck was beyond nasty, dirty and smell like shit. They didn’t care to take time to clean it. I had to throws food bags from previous rental. I was very disappointed at least they should clean it.
SAMI ABOUZEIDMake sure you are charging accordingly since I was overcharged the fuel. When the truck was given to me the tank wasn’t full and I filled it up just how it was when it was given to me.
Patricia GalvanGreat service
rosendo molinaWebsite wasn't working, wonderful woman helped get the truck to me in her end. Will go back to this location again for all my uhaul needs
Justin MayfieldExcellent
Paul HollowayCharge me for gas and was the same when I returned It .
Jose ValdezServices was excellent
FELIX RODRIGUEZThe app to self check was not working both times when I picked up and when I dropped off. A real pain in the ass after a long day of moving.
Raquel DeHoyosExcellent service
ALDO RAMOSNo comments
KIRVIN MCKAYMuy buenas trailas y camiones
HOMERO RESENDEZNeed more equipment on Laredo tnks
MARIO MOHAMEDGreat customer service by Rudy & wife .
Gerardo RochaThelma was excellent ! She helped provide us a vehicle quickly for a one wat urgent need to California.
Scarlette GotwalsAlthough I’ve rented equipment in the past several times without a hitch, and consider U-Haul and their franchises well run, this was the first time I used the first self pick up and return system. The process is not intuitive as far as I’m concerned. When I made the reservation, I entered all the information that I was asked to provide. When I picked up the van, I had to reenter several pieces of information again and either cell service (I had plenty of signal) is slow here or U-Haul’s system is overloaded. Upon returning the van, I had to lock and unlock the van because I thought I was done and then found out I had to take more images. I suggest U-Haul provide a procedure of the process so people understand the process. I believe this would help first timers, specially if they’re Seniors like me.
Jose Solis