Comentarios del cliente para Pasadena Quest

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pasadena Quest

Grado total:

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andrew W. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

El cliente no dejó un comentario.

Tara M. en

Grado:

El cliente no dejó un comentario.

Bianca L. en

Grado:

The person that helped me was very friendly, I just had a hard time understanding him, so it took awhile to check out. I would definitely recommend to do everything online, including images of your drivers license

meritt B. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

El cliente no dejó un comentario.

Andre B. en

Grado:

El cliente no dejó un comentario.

Angelita M. en

Grado:

Nothing at this time.

Amy C. en

Grado:

The uhaul itself was in good shape, however it need to be seen by a mechanic. The suspension, struts, steering, and brakes didn’t seem to be in good condition. This was a very rough ride and hard to come to a stop. Maybe the truck itself is a little rough to begin with but there was definitely a need for the mechanic. Also this pick up location didn’t have a second person to allow the attendant to step away for a few seconds to assist us with doing our walk around or to check miles or gas level which was not full. There was lack of communication but he had a great attitude which makes a great impression on us. We would recommend this location because he was friendly and answered all of our questions and attend to customers needs.

Stephanie J. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

El cliente no dejó un comentario.

Raymond C. en

Grado:

I used the app for pickup and he wouldn’t give me keys, demanded my drivers license again, and made me wait, and had to call someone else and after all that he almost gave me the wrong keys.

Russell H. en

Grado:

El cliente no dejó un comentario.

Jessica A. en

Grado:

The representative that helped at pick up was quite rude. His accent is extremely heavy and when I didn’t understand he just got louder or talked over me. He interrupted when asking for a phone number then read the wrong number back when I never had the chance to tell him. The representative who helped at drop off was much more friendly. The closeness of the location to me is the reason I would return.

Keven M. en

Grado:

Everything was great, really friendly, and overall a great experience!

Tyler A. en

Grado:

I sent you two emails yesterday on how disappointed I was the truck smell like cigarette smoke and then you only had a quarter tank of gas in the truck totally inexcusable. I wouldn't recommend you to anyone.

bob P. en

Grado:

El cliente no dejó un comentario.

Willie P. en

Grado:

El cliente no dejó un comentario.

Roman M. en

Grado:

U Haul associate damaged my rear bumper with the trailer while he was trying to hook it up. I got all evidence and looking for the reimbursement for repair

Tihamer T. en

Grado:

The drop-off procedure was super quick and super easy. Less than five minutes. This was *SO* much better than last year, when I had to do the self-check-in myself with the non-intuitive web site (which I think you've fixed).

Douglas M. en

Grado:

Tried picking up but they didn't see me in their list. Was originally meant to pick up elsewhere but was diverted at the last minute.

Alexander C. en

Grado:

This location is outstanding. I came there to drop off a truck even though i had not designated it as my drop off location. The gentleman that handled my request was professional and friendly. He handled my drop-offf excellently. I would recommend this location strongly.

sherita P. en

Grado:

He was very nice and polite and help me get the best 1st experience possible

David D. en

Grado:

The [person at the pick up location was not able to get me signed in. After calling his boss and waiting nearly 30 minutes neither of them were able to figure it out.

KENNETH D. en

Grado:

Although the fuel gage read 3/8 full, which it was when I picked up the truck, the people at this dropoff tried to hold us up for an additional $12 charge for fuel. Instead I put an additional $5 of fuel from their pump in and the gage now showed clearly more than the 3/8 full. They were clearly trying to "RIP" us off. It took 45 minutes to get out of there with a receipt. I will never deal with this franchise location again. They do an extremely POOR job of representing UHaul and good customer service.

deb B. en

Grado:

El cliente no dejó un comentario.

megan B. en

Grado:

I am very dissatisfied with the whole process from start to finish. I had placed an order o. The phone a few days prior to pick up. The lady told me I would be able to pick it up at 7 PM and drop it off the next day at 7pm, and I would have 146 miles. 100 of which were added at no extra charge. I had received 2 text messages, one stating my truck would be ready at 3, and the next day another one came in and said it would be ready at 2. I called to verify that I could still in fact pick it up at 7. The lady couldn't help me since the scheduling center was closed. I had to call in the am, well she couldnt help me either and I had to call the actual pick up spot. Ok after alot of unnecessary wasted time It was confirmed my actual first confirmation was ok. I go to pick up the truck and it does not show the extra 100 miles and it has I had to drop the truck off at 6 instead of 7. The truck has a whole bunch of stuff in it so they need to clean it out. The truck is dirty. Then to mileage is just slightly different and the gas level is lower. I called and spent 40 mins on the phone to be.told he submitted a claim. I still have not heard back regarding the experience

Cynthia S. en

Grado:

I entered in the wrong pickup address & they accommodated me there with no problem

laquanna C. en

Grado:

El cliente no dejó un comentario.

Jenna P. en

Grado:

Did not give any rental directions

Edwin G. en

Grado:

El cliente no dejó un comentario.

carrie M. en

Grado:

El cliente no dejó un comentario.

laura W. en

Grado:

Nothing. the agent was very helpful and personable.