Comentarios de los clientes para Parsons Valero

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Parsons Valero

Clasificación general:

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BRANDON M.
Clasificación:

El cliente no dejó un comentario.

Russell P.
Clasificación:

El cliente no dejó un comentario.

robert S.
Clasificación:

Lady at the counter didn't know what she was doing. It got taken care of though so no harm/foul.

John G.
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El cliente no dejó un comentario.

Andy Z.
Clasificación:

El cliente no dejó un comentario.

NOAH T.
Clasificación:

Nothing

mark P.
Clasificación:

El cliente no dejó un comentario.

DARRELL S.
Clasificación:

El cliente no dejó un comentario.

ROBERT R.
Clasificación:

El cliente no dejó un comentario.

Barry K.
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El cliente no dejó un comentario.

mark P.
Clasificación:

El cliente no dejó un comentario.

John P.
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El cliente no dejó un comentario.

Natasha M.
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El cliente no dejó un comentario.

racheal G.
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El cliente no dejó un comentario.

Scott B.
Clasificación:

Put a tongue jack on the trailer.

Harold B.
Clasificación:

El cliente no dejó un comentario.

Lavon T.
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El cliente no dejó un comentario.

Walter D.
Clasificación:

El cliente no dejó un comentario.

JERRY M.
Clasificación:

El cliente no dejó un comentario.

Sheila D.
Clasificación:

El cliente no dejó un comentario.

Jere B.
Clasificación:

El cliente no dejó un comentario.

Melissa M.
Clasificación:

El cliente no dejó un comentario.

Andrew S.
Clasificación:

El cliente no dejó un comentario.

Angela W.
Clasificación:

Please read above... It's been a long week and I failed to see this down here until I had typed all that. Just extremely disappointed in the fact when I called, I wasn't properly informed. I even asked to verify, and was still misinformed. I feel totally taken advantage of.

Timothy S.
Clasificación:

I made the reservation but the truck was never received/ attached to my reservation. Luckily there was a truck dropped off there friday. Otherwise I woulda had to make other arrangements on my move day. Got lucky this time I guess.

RBECCA B.
Clasificación:

Make sure the windows are clean and trash picked up from cab

MARTHA H.
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El cliente no dejó un comentario.

Jim W.
Clasificación:

Not a thing . Pickup was a great place to rent and where we dropped off was excellent service . We will continue to use U-Haul . Thanks and GOD bless you and your families . Jim

Terry A.
Clasificación:

El cliente no dejó un comentario.

Gary V.
Clasificación:

It was an easy place in Mountain View to drop the trailer. I backed it into a slot and unhooked the trailer myself. A friendly woman completed my paperwork in a timely manner and thanked me for using the service.

Janet T.
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El cliente no dejó un comentario.

caroline P.
Clasificación:

El cliente no dejó un comentario.

THOMAS R.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

Check the trucks when they come into insure cleanliness. This truck actually had piles of animal fences and trash in it

Kay H.
Clasificación:

When I picked up the truck the attendant said that the fuel gauge was 3/4 but by the time we pulled out the gas hand had moved and it was on a half a tank a mile down the road we drove it to Calico Rock Arkansas we loaded up and we went back down to Batesville we stopped in Batesville and put $61.83 of fuel in the truck then we drove it onto Arkadelphia and then when we got there the fuel gauge only like the little bit being on three-quarters of a tank so we put 20 more dollars in it and put it back up on 3/4 of a tank now the Malvern U-Haul store is saying that we went over our mileage which is not true that we brought it back a day late when I was told that we didn't have to have it back until 7 a.m. on Saturday morning so that was a lie because I need to be reimbursed for the extra because they lied to me about what the Gage was sitting on when the gauge was supposed to be on half a tank. I'm not happy with the service they owe me a refund of $81.63 or $0.98 I'm sorry $81.98 is what they charge me and that is so not right I didn't keep the truck too long I returned it on Friday and it wasn't supposed to been back until Saturday they charge me for extra mileage which that wasn't my fault because we had to pick the truck up in Mountain View and drive it to Calico and then from Calico Rock to Arkadelphia so I didn't put too many miles on it so I'm not happy with the service and I want a reimbursement ASAP back into my checking account

Clasificación:

When I picked up the truck the attendant said that the fuel gauge was 3/4 but by the time we pulled out the gas hand had moved and it was on a half a tank a mile down the road we drove it to Calico Rock Arkansas we loaded up and we went back down to Batesville we stopped in Batesville and put $61.83 of fuel in the truck then we drove it onto Arkadelphia and then when we got there the fuel gauge only like the little bit being on three-quarters of a tank so we put 20 more dollars in it and put it back up on 3/4 of a tank now the Malvern U-Haul store is saying that we went over our mileage which is not true that we brought it back a day late when I was told that we didn't have to have it back until 7 a.m. on Saturday morning so that was a lie because I need to be reimbursed for the extra because they lied to me about what the Gage was sitting on when the gauge was supposed to be on half a tank. I'm not happy with the service they owe me a refund of $81.63 or $0.98 I'm sorry $81.98 is what they charge me and that is so not right I didn't keep the truck too long I returned it on Friday and it wasn't supposed to been back until Saturday they charge me for extra mileage which that wasn't my fault because we had to pick the truck up in Mountain View and drive it to Calico and then from Calico Rock to Arkadelphia so I didn't put too many miles on it so I'm not happy with the service and I want a reimbursement ASAP back into my checking account

Vera R.
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El cliente no dejó un comentario.

Arthur C.
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The people were nice there but small and the truck was not clean

Eric P.
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El cliente no dejó un comentario.

Jere B.
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El cliente no dejó un comentario.

DON S.
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El cliente no dejó un comentario.

Dennis A.
Clasificación:

Just keep on doing what you're doing!

Stephen Y.
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El cliente no dejó un comentario.

sonja B.
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El cliente no dejó un comentario.

Walter D.
Clasificación:

Nothing

Jamon L.
Clasificación:

I reserved an appliance dolly with my truck rental but none were available at check in. I was unable to move my refrigerator because I had no time to find an alternate dolly. The attendant told me at checkin that the truck had 3/4 tank of gas and needed to be returned with same. However, when I left the station it was then that I noticed the truck had only 1/2 tank of gas and since I had movers waiting on me I had no time to return and dispute the fuel level. As if this wasn't enough for my wallet to absorb, when I arrived at the drop off point, my emailed contract showed the fuel level should be full, an extra 1/2 tank above what the truck had at the pickup point!

terry M.
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El cliente no dejó un comentario.

Jamon L.
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It was a pleasant experience and I will be renting from this drop off location in a few weeks.

otis D.
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El cliente no dejó un comentario.

Vance M.
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El cliente no dejó un comentario.

DALLAS S.
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El cliente no dejó un comentario.

Tammy P.
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The woman at this location was great however, this was not the location requested. When I called the 800 number, the man I spoke with was very rude and wanted to argue with me that this was the location I selected on my reservation. Not true.

SUZANE D.
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El cliente no dejó un comentario.

RM C.
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Start with a full fuel tank rather than what the previous renter had left. Makes it easier to return since I wouldn't have to guess if the gas gauge is exactly right, which it wasn't in my case.

Lee F.
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El cliente no dejó un comentario.

karen M.
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El cliente no dejó un comentario.

Dean L.
Clasificación:

El cliente no dejó un comentario.

PHILLIP W.
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The lady was very helpful.

Ben S.
Clasificación:

Have the truck that was reserved, alot enough miles not only to get to the return destination but also to the house being moved to and then where the truck is being dropped off. I normally like using Uhaul however after this experience I will most likely look for my next move.

Myra K.
Clasificación:

El cliente no dejó un comentario.

HUNTER M.
Clasificación:

Nothing

Frederick T.
Clasificación:

Had to wait for rental person to come back from lunch before I could get the trailer even though I had an appointment. Received no call prior to getting equipment as promised. Guy watching the store in the mean time was rude.

Suzanne J.
Clasificación:

El cliente no dejó un comentario.

Ricky J.
Clasificación:

Get cruise control vehicles to help avoid fatigue

Mark M.
Clasificación:

El cliente no dejó un comentario.

james or karen P.
Clasificación:

El cliente no dejó un comentario.

Dean I.
Clasificación:

young girls in gas station were polite but busy with customers. One was more interested in the boy in the station and trying to open a snack, than helping customers

Carl F.
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El cliente no dejó un comentario.

Joshua M.
Clasificación:

Very helpful people.

Joshua C.
Clasificación:

The staff at the location were very helpful despite technical limitations outside of their control. These problems were on the UHAUL side of things and were very disappointing for everyone involved. Because there are no specific questions directed toward these types of problems, I am addressing them in the comments.

mike O.
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El cliente no dejó un comentario.

Kyle T.
Clasificación:

El cliente no dejó un comentario.

Matthew S.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Steve W.
Clasificación:

Can't go wrong with Parson's Valero...great staff...very knowledgeable and courteous!

Justin M.
Clasificación:

Evidently we interrupted a cook out. Other than that everything was average.

TOMMY W.
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El cliente no dejó un comentario.

james S.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

The personnal at the drop off location did not know how to check in the vehicle. The person responsible for check in was off and would not be in until the next afternoon. I was uncomfortable leaving without a walk around.

james S.
Clasificación:

El cliente no dejó un comentario.

Troyce B.
Clasificación:

Excellent service! Fast and great service.

Jonathan S.
Clasificación:

El cliente no dejó un comentario.

JONATHAN S.
Clasificación:

El cliente no dejó un comentario.

Jack V.
Clasificación:

Great service, as always!

mike R.
Clasificación:

El cliente no dejó un comentario.

Justin H.
Clasificación:

El cliente no dejó un comentario.

DUANE M.
Clasificación:

713 389 0520

MELANIE M.
Clasificación:

I called ahead a few days before I was to arrive to rent a U-Haul to make sure they would have one available to me. They did. I was driving from North Carolina to Arkansas an 11-hour drive. I had one afternoon to take care of a family estate. This was supposed to be the day. I arrived at the UHaul rental between 2-2:15 p.m. One young woman was working; she was the only one. I picked out the U-Haul I wanted, a 4X8 (there were two of them and one looked really old. Its seams looked as if they had been caulked very messily. I chose the newer one.) The young woman said the newer one wasn't available because there was a truck parked in front of it and she didn't have the key. Then she said to me, "I sure hope you know how to hook it up because I don't." I said, "well I'm going to need some help." A young man was in the store, a friend of hers, and she asked him to help and he did. Very nice, but he couldn't get the lights to work. After eyeballing both ends, he said my light attachment on my car was the problem. Told me to go to the auto parts store in town and I could buy a replacement part and they would put it on. I thanked him for his time, about 25 minutes, and paid him $20. Then I drove to the auto parts store and asked for a replacement part. The manager, a terrific fellow, ended up coming out to my car and working on it. I paid about $12 for various parts needed. He spent a good 11/2 hours trying to get the U-Haul lights working, which he couldn't. He finally got his tester and checked the U-Haul end of the light attachment and discovered it was the problem. Now it's nearly 4 p.m. and I'm running out of time. I pay him $30 for spending his afternoon working on your U-Haul trailer. I have to go back to the UHaul rental place and trade U-Haul trailers. The young woman at the UHaul rental is no longer there; another woman is. I tell her what has happened and that I am switching UHauls. My cousin arrives to help me manually move the newer 4x8 Uhaul out from behind the parked truck with no key and attach it to my car. The lights sort of work. The right blinker does not. I drive back another 659 miles with no right blinker. And I'm out nearly $200, $65 of that to pay for broken UHaul lights. I"m not happy. If you are going to hire people to rent UHauls, then you need to make sure they know what they are doing.

John B.
Clasificación:

I'm kinda used to having a Uhaul employee tend the trailer connections. Had my wife been taking the trailer back by herself and no one was there to unhook it then it would have been a problem

CINDY G.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER P.
Clasificación:

Took 45 minutes to complete the contract due to internet issues, no accommodations were made for the long drive we had to go to pick up the unit after making the reservation online at a more convenient location, overall I was very disappointed with u-haul in general. Not sure I will use them again.

warren C.
Clasificación:

El cliente no dejó un comentario.

isaac A.
Clasificación:

I resereved a trailer with southwind uhaul. I showed up to pick up my trailer, nobody was there I called, and owner was 2 hours away. He gave me code to locked gate told me just to take trailer was suppose to be 6x12 but the opening was not 6 foot because of ramp braces. Dimensions online did not account for that. I called owner to request bigger trailer he did not answer and never returned my call. I then proceeded to parsons velero uhaul in mountain view. After 45 minutes I got a trailer. I received zero paper work which caused a problem when I tried to return it. After hunting for my contract and calling uhaul the place I returned it to was satisfied.

EARL S.
Clasificación:

El cliente no dejó un comentario.

MARY J.
Clasificación:

Very good service nice girl that helped us!

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

CHARLES S.
Clasificación:

El cliente no dejó un comentario.

RICKY C.
Clasificación:

Horrible experience booking through 800 number.First was supposed to have a 17 foot truck, then when calling back with confirmation on rental they told me they only had a 14' or 20' truck so I had to take the 20' truck(they did take 10% off rental price, but still was more than 17' cost) I was told that I would receive a call the day before my rental to confirm and I didn't hear back from them so I called them and they confirmed my pick up for mountain home, Ar. I then received a confirmation email at 7pm saying my rental was reserved for mountain view, Ar 100 miles round trip drive away, I called the 800 number and they told me there was nothing they could do and had to call back at 8am the next day to talk to a manager, so I called back the next day at 8am and was on hold for 45 min then finally talked to someone who transferred me to tony a manager cell phone and had to leave a message and got disconnected so I had to call back and was on hold for 50 min before getting disconnected again. Since I had to have the truck to meet a deadline I payed a friend to drive me the 100 miles round trip to pick up the truck then had to drive back to pick up the trailer at a different location taking up 4 hours out of the day, the inside of the truck was dusty and the back of the truck was full of dirt not swept out. I then received a call back from tony the manager and he told me that the 800 number will tell you what you want to hear and there's nothing that could be done. It's horrible to make someone have to go out of there way and inconvenience them to waste there time and money and just to here all well there's nothing that we can do to help you. It's hard to ever want to use U-Haul again

LILLY P.
Clasificación:

Was not able to pick up truck at original location which was a pain, but got a truck a little further away. I got extra miles because of that. I was a little concerned about mileage but it worked out fine.

grayson H.
Clasificación:

See to it that your employees are well-trained in the procedures to check out and check in. And require them to have operable computer equipment. I would have been uncomfortable at the check-out place if it had been dark.

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