They had all my information wrong at the location in iola Kansas they sent me fifty some miles away to Parsons Kansas on the day of pickup I get their and they said it's wasn't their so they said they had another location their they sent me to. My experience with them was very carzy I have never been so upset.so that put so behind on everything.and cost me more time and money.arthur B.
Customer Reviews for Parsons Tire And Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott M.
This place was horrible. Let's start off by say first go around he charged me more days then I need. I needed 3 he try to charge me for 12. Then he canceled that and charged me a $50 cancellation fee (that later got refunded by a uhaul customer service rep). Then we started over got the trailer and the trailer and it had expired tags I tried to explain I couldn't drive with expired tags. He told me he was done with me and to take it up with uhaul. After talking to uhaul I find out not only is tags expired but it doesn't even have the correct tag on it. This process started at 12:30pm and did not finish and receive a new tag until 7:36pm that night. This was a nightmare. I just wanted to get a small trailer to take my kid to college and to top everything off did not have our correct infogene A.
Charges where placed on my card after being told by the attendant that everything was good. Imagine that surprise after a long day.Beth D.
The location was fine. My issue was with trying to get someone from Uhal to answer the phone an help me with the things the location could not. Overall that part of my experience was horrible and I am not usually a person to complain about things... I wanted for hours on hold, got hung up on and transferred to other people 5 times...Crystal W.
El cliente no dejó un comentario.Gerald T.
El cliente no dejó un comentario.Lorraine R.
Parking is not the easiest. Chris has excellent customer service skills.MARY A.
The staff seemed unsure of the rental process. Also, they did not have a dolly as reserved.Victoria C.
Have someone do their job right. And when I picked up the u haul it was blocked with other u hauls and I called the owner and he was saying I was being rude when all a ask was if someone could come move the other trucks. I believe y'all should fine someone else to rent them out. And maintenance them the door acted like it didn't want to shut and air was coming Thur the doors. When I was trying to go around other cars the truck wouldn't go pass 70 so I couldn't pass and this has been the worst issue I've ever had was renting a U-Haul.Scottie P.
El cliente no dejó un comentario.PamelaD F.
Very great service! Super nice location.BRYAN L.
Location is conveniently close. Dolly had broken pieces and one of the straps was hard to get through the ratchet. Other than that it did it's job and got my vehicle to my destination.HECTOR A.
This location was very professional and assisted in getting us a vehicle that met our needs. It would be great if they had a few 10 foot trucks and maybe a small truck or panel van for local trips but that in no way reflects on their service. Just a suggestion.SUSAN H.