This place was horrible. Let's start off by say first go around he charged me more days then I need. I needed 3 he try to charge me for 12. Then he canceled that and charged me a $50 cancellation fee (that later got refunded by a uhaul customer service rep). Then we started over got the trailer and the trailer and it had expired tags I tried to explain I couldn't drive with expired tags. He told me he was done with me and to take it up with uhaul. After talking to uhaul I find out not only is tags expired but it doesn't even have the correct tag on it. This process started at 12:30pm and did not finish and receive a new tag until 7:36pm that night. This was a nightmare. I just wanted to get a small trailer to take my kid to college and to top everything off did not have our correct info
gene A.
Customer Reviews for Parsons Tire And Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Charges where placed on my card after being told by the attendant that everything was good. Imagine that surprise after a long day.
Beth D.The location was fine. My issue was with trying to get someone from Uhal to answer the phone an help me with the things the location could not. Overall that part of my experience was horrible and I am not usually a person to complain about things... I wanted for hours on hold, got hung up on and transferred to other people 5 times...
Crystal W.Parking is not the easiest. Chris has excellent customer service skills.
MARY A.The staff seemed unsure of the rental process. Also, they did not have a dolly as reserved.
Victoria C.Have someone do their job right. And when I picked up the u haul it was blocked with other u hauls and I called the owner and he was saying I was being rude when all a ask was if someone could come move the other trucks. I believe y'all should fine someone else to rent them out. And maintenance them the door acted like it didn't want to shut and air was coming Thur the doors. When I was trying to go around other cars the truck wouldn't go pass 70 so I couldn't pass and this has been the worst issue I've ever had was renting a U-Haul.
Scottie P.Very great service! Super nice location.
BRYAN L.Location is conveniently close. Dolly had broken pieces and one of the straps was hard to get through the ratchet. Other than that it did it's job and got my vehicle to my destination.
HECTOR A.This location was very professional and assisted in getting us a vehicle that met our needs. It would be great if they had a few 10 foot trucks and maybe a small truck or panel van for local trips but that in no way reflects on their service. Just a suggestion.
SUSAN H.