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JULIE M
Customer Reviews for Parneys Car Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Definetly feel it was a little overpriced, had to pay to rent the truck, pay .99/mile AND fill it back up prior to drop off. Considing that I rented the truck and returned it to the pick up location and didn't go any further than 40 miles I feel it was a little overpriced. I rented a uhaul from a different location a few years ago and as long as I was under 100 miles I only paid a flat rate that was more than reasonable
JESSICA VThe gentleman who checked us in was not personable. Also I was on cut he’s due to surgery on both my feet and my wife was there and he did not offer to attach the equipment to our vehicle and the original place we had requested the equipment from had told me that it is uhaul policy to connect the equipment. But besides that. It blew my mind that he did not offer.
Tammylyn HUse paper instead of an iPad to the people can have a printout of what they need. The mileage was overstated by 500 miles.
kathrine hLarger parking lot, employees where very helpful
Mary RQuick and efficient -thank you!
Ingrid HCompany was very accommodating and helped get the best rate in the best price for what we needed
Laura KThe cargo box of the truck was clean and ready to go, but the cab was filthy. I didn't want to sit on the seats or touch the steering wheel or controls. Thick dust and dirt and un-vacuumed floors, and the steering wheel and knobs were greasy and sticky. It was pretty gross. I'm glad I only needed it for a couple of hours. The dealership itself was friendly and efficient.
george aAll good!
MIKE JNice truck,nice service
GLENN EAt time of pickup, floorboards in cab of truck were full of mud. Back of truck was also dirty Since no other 10' truck was available took as is
Susan WThe truck was reasonably clean when I picked up, but in no way spotless. I returned it as good or better than I had it and the vendor charged a cleaning fee because he said there was a muddy footprint on the bumper. This is not acceptable. He's seeking extra profit at the expense of honesty.
james wThey didnt help hooking up the trailers, one trailer had paper allover inside (packing )
Robert DNothing... Excellent people working their!!! Go out of their way for you...Amazing Service
Ruth HLights worked intermittently on trailer.
ron lThey were closed
Heather HThe truck I rented was terrible. The windshield leaked so bad I got soaked when it rained. The door leaked so bad my back was soaked after a heavy rain. The steering was so bad I had to pull the steering wheel left to go straight. Worst rental experience of my life.
jim sVery good!
Susan LUnfortunately I think the PARNEYS Car Care Co. was put in a very tough spot by the rental process. I reserved a 15’ truck there for 7/23, the day my movers were coming. Received a call that night asking if I would be able to pick up nearby but elsewhere if needed. Agreed to this. Got to PARNEYS Saturday and told no truck available, sent to JONESVILLE for 10’. Got there and saw actually size of it, this was way to small to be useful for me. Called u-hall back, told them I needed the 15’ truck that I originally reserved and that there were a few at the PARNEYS location I had just come from. She reserved one for me. I went right back and when I got there, there was a man finishing up the rental process for a 15’ truck and another lady waiting in line before me. When it was her tire the agent was starting the paperwork and stated out loud that the truck he was going to give her had already been reserved to Armstrong! I said that’s me!! That pup all of us in a very uncomfortable position to say the least!! She ended up having to run to JONESVILLE to hurry to reserve a 15’ for the following day. So the big question is why was I not given the 15’ truck from PARNEYS in the first place!!! I’m very grateful I was able to get the truck but the experience was awful!!!
KYLE AGreat staff, excellent service
JOHNJOSEPH M