Customer Reviews for Parkway Motors
(U-Haul Neighborhood Dealer)

86 reviews

1005 E Quinlan Pkwy   Quinlan, TX 75474

(903) 226-3045

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(903) 226-3045

1005 E Quinlan Pkwy
Quinlan, TX 75474

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yolanda Grimes 
Rating:
1.0

Didn't even want to come out and take the trailer off. Told me where to park it and drop it. They did take it off because I just flat said I cannot do it.

Deborah Showers 
Rating:
5.0

Customer did not leave a comment.

Robert Rausch 
Rating:
1.0

I was told there would be no additional charge for dropping in the overnight slot in Quinlan, but then for whatever reason Parkway Motors charged me an ADDITIONAL $47 for one-day rental + taxes & fees. That made the truck rental almost $200 for a 60 mile trip - not worth it at all. I'll rent from somewhere else next time.

PETER SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Yolanda Grimes 
Rating:
5.0

A saving grace in a horrific move, Kelly went out of her way, even out of town on a family emergency, to help with the rental and return of equipment leased. Will definitely use her or Knapp Sisters in Mansfield, TX again. Both were friendly and helpful.

Deborah Cotter 
Rating:
4.0

Great service

Brenda Yates 
Rating:
3.0

The representatives were very friendly and helpful.

Kim Johnstun 
Rating:
3.0

long time at counter, the reservation came up under another name and address, so all information had to be re-entered causing a delay.

ronnie dunn 
Rating:
5.0

Great people and service

MARK JACKSON 
Rating:
3.0

There was more gas left in U-Haul than what I had when I rented it . I expected a credit for that .

Sheri Sutton 
Rating:
3.0

Your car hauler needs PM done to it the ratchets are so Rusty they wouldn't hardly tighten up the straps

Kelly Larry 
Rating:
5.0

Probably the best service in town. Rented a car dolly, equipment was perfect. Only spent 50 bucks but was treated like I spent a million. Thanks and will definitely be returning.

Daniel Wright 
Rating:
5.0

Customer did not leave a comment.

Jill Coonrod 
Rating:
5.0

Customer did not leave a comment.

janet birmingham 
Rating:
4.0

Customer did not leave a comment.

Alicia True 
Rating:
2.0

First I scheduled to pick up the truck and trailer at one location and was never notified they had nothing available. The pick up location was changed to about 20 miles away. When I got there the man did not know much about computers and was having a hard time - he called someone who tried to walk him through but he still ha problems. I spent about 45 minutes there while tried - finally the lady he call just did everything from home for him! Needless to say this whole thing got us off to about 2 hours late!

LINDA MILLER 
Rating:
5.0

Customer did not leave a comment.

Jose Perez 
Rating:
3.0

.79 cents a minute is out of control. Way too expensive. I was 2 hours late & was charged another day. I will never use U-Haul again. Too expensive & give no leniency on arrival time.

Shanna Lee 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE HATCHEL 
Rating:
5.0

Customer did not leave a comment.

Gary Watkins 
Rating:
3.0

Clean inside trucks.

Tonya Paris 
Rating:
3.0

Customer did not leave a comment.

Victor Strickland 
Rating:
5.0

Excellent experience

JOHN KIRKDALE 
Rating:
5.0

Quinlan was excetllent but drop off wasnt

Jeannett Mccary 
Rating:
5.0

Great price and service.

Stan Norman 
Rating:
5.0

Customer did not leave a comment.

kevin harrelson 
Rating:
3.0

Customer did not leave a comment.

Jacob Maynor 
Rating:
5.0

Customer did not leave a comment.

tERESA mOORE 
Rating:
5.0

Very easy to do business with! Very helpful!

Stephen Blanck 
Rating:
5.0

Thank you so much

Fredrick Barrick 
Rating:
5.0

Stop charging people $55 for an eighth of a tank of gas. When I returned my equipment the gas gauge was where it was supposed to be. The manager said it was off but he has no idea how much gas is supposed to be in it. So they charge me $55. I said no sir I'll go put$10 in gas. And that was it.

Stephanie Hicks 
Rating:
5.0

Very helpful and professional

GLENN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Lavern Smith 
Rating:
5.0

When we picked up the uhaul it was so dirty. We had to clean out the back end before we could use it. Tons of dirt and trash and left over personal stuff. The cab of the uhaul was the same. Pet hair and dirt everywhere. We did not clean the cab and left it as was.

Amanda Wood 
Rating:
4.0

Very friendly.

Rose Rendon 
Rating:
5.0

The personal were very helpful and knowledgeable. Will be using this location again.

Becky Brown 
Rating:
5.0

Customer did not leave a comment.

James Sadler-Kirchman 
Rating:
5.0

Customer did not leave a comment.

janet birmingham 
Rating:
4.0

very friendly , helpful

Mary Alford 
Rating:
5.0

polite, good customer service

Ronald Macdonald 
Rating:
5.0

Customer did not leave a comment.

Michael Hinsley 
Rating:
5.0

Everything was fine

Michael Lee 
Rating:
5.0

Doing great

Eula Ransom 
Rating:
5.0

Used to go to Hilltop. Then switched to Penske. But with these guys, I’m back for good. They are FABULOUS!

Valeri Marler 
Rating:
5.0

Personnel was very friendly and helpful. Nice, clean location.

Valeri Marler 
Rating:
5.0

Customer did not leave a comment.

Tracy Brockway 
Rating:
5.0

Customer did not leave a comment.

Elmer Hoaks 
Rating:
4.0

latch failed on trailer for ramp, ramp fell onto road and I had to retrieve.

robert pettit 
Rating:
3.0

I’ll

Joe Andrews 
Rating:
5.0

Excellent personnel. Friendly and very helpful.

Dorothy Miller 
Rating:
3.0

Customer did not leave a comment.

Neil Tecson 
Rating:
4.0

Customer did not leave a comment.

Douglas Short 
Rating:
5.0

Customer did not leave a comment.

leo brown 
Rating:
5.0

Customer did not leave a comment.

Latasha Harcrow 
Rating:
4.0

easy to get to, helpful people

DavidDa Stuart 
Rating:
4.0

Customer did not leave a comment.

Max Falagan 
Rating:
3.0

Same as above!!! Should have stated it was supposedly to be returned back to previous location. Utterly ridiculous to think it is okay to charge someone 4 times the rate for returning a day early and the truck (sand) cleaned out from previous customer. Asinine way to do business! Also from FULL IT TOOK $17 to fill it back up for 20 Miles. And also I’m charged for the 50 estimated.

TODD ABSHIRE 
Rating:
5.0

According to the info on the truck that if you brought the truck back clean that you would receive $25.00. I did not and the drop off location manager said he did not know of such an agreement. What gives?

ANGELO RUSSO 
Rating:
1.0

The person doing the check out messed up my paper work requiring me to drive the truck and extra 30 miles causing me to pay an extra $30! Highly disasstisfied

JESSE prince 
Rating:
5.0

Customer did not leave a comment.

bob latham 
Rating:
3.0

ACTUAL UHAUL EMPLOYEES WERE NOT THERE. SOMEONE ELSE WHO WORKED FOR THE FACILITY HELPED ME BUT WAS NOT VERY CONFIDENT IN HOW TO PROCEED.

Kathy White 
Rating:
5.0

Customer did not leave a comment.

Rebecca Grohman 
Rating:
5.0

Customer did not leave a comment.

ANDY POWELL 
Rating:
5.0

Customer did not leave a comment.

paul rhea 
Rating:
4.0

Customer did not leave a comment.

sTEVEN jESSOP 
Rating:
3.0

Customer did not leave a comment.

Kevin Gray 
Rating:
4.0

Customer did not leave a comment.

JIM PRIVITT 
Rating:
5.0

Customer did not leave a comment.

norma garcia 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HOOD 
Rating:
3.0

Customer did not leave a comment.

Heather Smith 
Rating:
3.0

Customer did not leave a comment.

Heather Smith 
Rating:
5.0

I think you could reduce the mileage charge to .50 per mile

WILLIAM WALLS 
Rating:
5.0

they were great.

Tammy Bianchi 
Rating:
5.0

It was as good as it can be

David Stuart 
Rating:
3.0

The sales reapresnative at my pick up location was very friendly. He thought the lenght of time I got the rental for was longer than 24 hours. My confirmation phone call informed me it was only 24 hours.

misty mcbride 
Rating:
5.0

Customer did not leave a comment.

AUDREY OLEARY 
Rating:
1.0

Customer did not leave a comment.

Ward Hansen 
Rating:
4.0

Customer did not leave a comment.

Bradley Cox 
Rating:
5.0

Customer did not leave a comment.

Morgan Taylor 
Rating:
4.0

This location was very clean and everyone was very friendly. I would highly recommend them.

JANIE STAMPLEY 
Rating:
4.0

Customer did not leave a comment.

Michael Northup 
Rating:
1.0

The gates were closed we honked for an hour and nothing then after we just left truck on side of road we drove back around and people were outside looking at us.

Kendra Jackson 
Rating:
5.0

Customer did not leave a comment.

Carl Bass 
Rating:
4.0

Customer did not leave a comment.

Kenneth Fatheree 
Rating:
4.0

Customer did not leave a comment.

ROGER VANCE 
No reviews have been submitted for this location.

Additional Services at this Location

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