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Matthew R | Overall Experience
Customer Reviews for Parkway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No signage indicating hours or prompting us to just use the app to do the return. No one there. No great location to leave the truck.
Tanner VI always had great experience with U-Haul at other locations but this location was an exception. The guy responsible for this location was not in the office at the time of pickup (at 12 noon) and had placed a sticker "Sorry out" on the door. It seems he lives behind his office so I was able to see him and ask about my reservation. He wasn't aware/didn't remember that I had a reservation. I reminded him then he unlocked the office and let me in and gave me the keys for the U-Haul truck. I would acknowledge though, the U-Haul truck was fairly new and in good condition and drove really well.
Prashant KPete goes above and beyond to help his customers. He is a very kind and caring person.
Teri B | Overall ExperiencePete was excellent to work with. He provided very good service and he was always joyful to talk with. Renting from Parkway Pete was a great experience.
Eugene o | Overall ExperiencePete is the best!! Very helpful, friendly and truly wants to help the customer. I will recommend this facility to everyone who needs a storage unit and will most likely use this facility again. Thanks for all the help!!!
Harry W | Overall ExperienceGentlemen that checked me out was great
STEVEN HI would like a final bill. I believe I have over paid the rent. Had to move because I needed a bigger unit. Hank.hudson@snapon.com
Hank H | Overall ExperienceEasy, convenient, and professional.
charles( T | Overall ExperiencePete is great to work with
Robert V | Overall ExperiencePete went over and above with excellent service. Anything we needed, he was there to help along with his friendly and witty banter. Would HIGHLY recommend this storage facility above any other! Thanks, Pete! Kimberly and Billy Williams
kimberly W | Overall ExperienceAbsolutely, hands-down, one of the best facilities I've ever rented from. Pete was terrific.
lauren B | Overall ExperiencePete was wonderful to work with. He answered all of our questions and the facility is great. Would recommend it to anyone looking to store small or large items
bill S | Overall ExperienceTrash laying around, lights were out and gates were working on and off. Biggest complaint is I would go by on a Saturday and gates would be up and many people on foot at a garage sale. Was told it wouldn't happen again, lie, but it happened every Saturday.
james g | Overall ExperienceWorked well for our needs.
SCOTT S | Overall ExperiencePete has been an incredible manager for Parkway Storage. He is always courteous, helpful and goes out of his way to solve any problems. Thanks for all the storage help!
ANGELA C | Overall ExperienceThe drop off started rough, as the reservation I made for a storage unit and the truck information wasn’t transmitted to the location, but the owner was incredible and helped us get it all worked out. I even needed another unit, and he found one on the same aisle, which was incredibly helpful. He explained everything thoroughly, and answered every question I had. I would absolutely recommend this location, and will rent from him any time I need a truck in Lawrence.
Emily MNothing! Pete was a nice guy ND if I ever move a gain I will go back to the same place! Thank you so much Pete.
earlene tGood experience with UHAUL.
Firooz MVery convenient. Rented vehicle from storage facility I am using. Parkway Pete is very helpful and a great u-haul rep.
EDWARD VThe owner provides excellent customer service. Confirm he will be open at pickup. I will use this location again. Again, they provide very personalized service.
Sarah SPete was so helpful in finding us the storage we needed. I mistakenly booked too small and he quickly cleaned out a larger unit to fit our needs. Super friendly and eager to help.
Privacy R | First Impressionscheck in process was good. rates are fair.
Privacy R | First ImpressionsLeft the U-Haul there at 12:30 a.m. - found a box that said "checks only" but put keys in it as wasn't any other drop box at the location. Began calling at 9 the next morning to be sure they got the keys but no answer so left a message - called back again at 10:45 & no answer - finally got a call back around 1 p.m. saying they got the keys & were doing paperwork. Was concerned after leaving keys in lockbox & noticing on the way out that there was only one U-Haul on the premises & it looked more like something that was being used to advertise so got worried that we left it at the wrong location. They need a nighttime lockbox marked with U-Haul or something designating it is for U-Haul customers rather than just for storage facility rent checks.
Patti NThe unit I initially wanted wasn`t big enough. The next larger isn`t available. Very clean and safe facility. Would absolutely recommend.
Privacy R | First ImpressionsPete was great and very attentive to our needs.
Privacy R | First ImpressionsNice facility with plenty of space. Convenient location.
Privacy R | First ImpressionsClean facility and plenty large to accommodate all of the items we were moving.
Privacy R | First ImpressionsDropped off at night. No service to report on.
PAUL WThere was no one in the office until 1/2 hour after my 10am reservation time. I was told I could keep the van as long as I liked, but when I returned, people were waiting to rent that same van. Once again, no one in the office to return van or to help waiting group. Other than being late, he was polite and quick to fill out paperwork.
Paula MThe manager, Pete, was very helpful on our Van Rental and Storage unit. Very professional.
Phil AA little pricey. The $20 van rental turned into $80 quickly with mileage charges and huge tax fees. With that said, great customer service!
Jennifer CThe gentleman at the desk showed up 20 minutes late. That was a little frustrating. Otherwise, he was kind and easy going. He was very helpful in showing me how the truck worked.
MICHAEL SPete is very nice and very helpful! A+++
YUE LGreat customer service. Went out of his way to help with any problems. Best experience I've had when renting equipment/vehicles. Will recommend to others.
TAYLOR HExcellent service. No suggestions
JAMES BI called a number out of an old phone book, however someone did answer and took my reservation. When I confirmed the address she said yes that is correct. It was not! Had to go to the other side of town to pick up the trailer. How would that happen?
Victoria RMore selection maybe.
JEFF OI prefer the Uhaul at 6th and Kasold, where there are always people there when the business is supposed to be open. This was not a good choice, and I am appalled at how this business runs its operations when it is not open during posted business hours and phone calls are not returned at a decent time.
TAMMIE Gno uhaul sign anywhere??????
REBECCA JThere will be a letter to follow, but the only way I see that you can fix it is terminate the relationship with this dealer. Easily the worst customer service experience of my life. Took over two hours to pick up my equipment, and this is after I filled out all of the online express check-in information. If you need a U-Haul in Lawrence go to the 6th and Kasold location and let Sam Smith and her team help you.
JOSHUA B