Excellent service by the gentleman that helped me. They got a customer for life.
daniel w
Customer Reviews for Parkside Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks!
Kevin LAll was great, keep it up!
Kenneth WNothing to improve. Friendly staff, clean truck, easy process
Krista KI didn’t get the name at the 5905 n Nevada location, but he was professional and very helpful.
Greg CThe truck was filthy.
Scott VJohn, Manager, is excellent in every way!
Thorne DThe guys that work here are awesome
steven GThe 2 guys who worked the front dest today should get promoted and their own tv show! I've rented from Uhaul so much in my life and it's always a pain in the ass. These guys were friendly, fast and just hilarious. I rented the truck to dump some old fence post and they helped me find the nearest location. Honestly I'll rent again from them to see them in action. They are a great team and really enjoy working at that location/company. Great hire Uhaul!
Lee RGood guys… great equipment!
Bruce BNothing, the gents there were terrific.
xavier fMOD was personable and professional.
Chris GThe staff at this location was phenomenal. Honestly, the best example experience we have ever had with uhaul.
Jennifer pThe gentleman who helped me was super nice and helpful, I would recommend this location to anyone who wants to move and I will too also in the future
Yuting HAlthough it has become less burdensome as I continue to repeat-rent, the paperwork requirements at U-haul are excessive. Previous to renting from U-haul I rented from another outfit. There they would just see me walking up to the desk, hand me one paper to sign and that was it! The reason I switched to U-Haul is their prices are lower and their equipment better maintained.
Stuart HThe Service was outstanding and the attendant is amazing. He is polite and very helpful. I'll definitely use this location again.
Douglas HThey are personable, friendly, quick, and efficient.
Angelica Pwonderful and efficient service!
Concetta GAll went well,, professional and courteous service, great truck.
Jeff RCustomer service is always responsive and courteous at this location. I prefer to rent equipment from here when possible just because the experience is so much better than the other UHaul locations nearby.
Michael DEasy, not super-busy - Every step was flawless and quick. No problems. We were in a "situation", and the staff understood and really helped us get what we needed.
jeffery nCan't think of anything.
Susan DSend along a free helper with coffee and donuts. 😊
Shelley JThank you so much to the person that helped us
Charity PThey were very friendly and accommodating
Caleb MJohn and Sebastian were so helpful. They were very pleasant and had the pickup truck ready earlier than scheduled. The truck was full of gas, very clean, and they allowed me to leave my car parked in the lot. They also have funny signs in the bathroom for guests and it made me laugh! My issue is, which I did not knock the rating down for because this is not John and Sebastian but really a U-Haul rule, is that you cannot tow with the pickup truck. There is a tow hitch, but a lock on it. I did not notice the lock until I got back to the house with the pickup truck. I called John and he was super nice explaining that you cannot tow with the Uhaul pickup unless it is a uhaul trailer. I do feel this is misleading on the website when you rent the pickup because it states that there are tow hitches on all pickup trucks...so one would assume you could tow with it- responsibly of course! I understand there are weight limits with towing and I would be responsible. This was just super frustrating because when all was said and done it was 130.00 for a rental that I could not use. Again- not upset with John and Sebastian but the Uhaul policy.
TRACEY CDealerships seem to be doing a great job. Overall U-Haul customer service at the 800 number was bad and the corporate policies of in town only and in state only rentals defies logic. Why would you limit your equipment and the ability for people to rent and use your equipment with these ridiculous restrictions?
Don KThe guys in this place are some of the nicest people you will meet. Would love to have a beer with them!
Thomas SHave John and Evan keep on being Rockstars for their valuable customer service and friendliness.
James LFree Snacks 😜
Audrey DThis is the only location that I go to. The staff is awesome. Courteous and great you with a smile. They are always making sure anyone who come in is treated with respect. This site is what I look for when dealing with any business. Keep up the good work.
Paul MEverything went very well from the expenditure quote to the final goodbye. Couldn't be happier!
Don JFast and very friendly check in drop off was easy and fast staff was great
Mike LWhen I arrived to that U-Haul location, Mr. John Anderson greeted me with a smile and proceeded to help me with everything I needed. I will coming back to this location again.
Paul MIt was quick and easy, under 15 minutes total.
Eusebio AExceptional customer service/support
Chris WThis experience was amazing, seamless, and nothing short of perfect. I know it was just a rental but I booked it the day of and the staff ensured I was well taken care of
Tyler ENo improvements needed. Very helpful.
scott nVery polite and friendly staff! Clean facility. Would use this location again.
Kim YFriendly, courteous, and thorough
David Mgreat service. 2nd rental in a month, and very happy both times
Debbie GEverything went great. They were knowledgeable, fast and friendly.
Phillip RThe gentleman at the desk was awesome! Had everything in order was polite, courteous and friendly. I would recommend this place all the time.
Michael SAbsolutely fantastic service from Evan. Easy, fast, and would definitely recommend this location!
Debbie GNot very pleased at all with my experience. This was the first and probably last time I will go through U-haul. I wasn’t notified until 30 minutes before my pickup time that my truck was never returned to the location I was scheduled for. They then sent me the address to the new location and when I arrived nobody was there. I had it scheduled for 8:30am, when you guys change someone’s location around you need to make sure that it’s going to be set for that time still and the building will be open. Finally someone arrived and he had told me that uhaul is supposed to reach out a day in advance to let you know if you need to go to a different location than originally booked for. When you’re moving you don’t really need another stress factor and this all was a major inconvenience that morning, I was on a timed schedule due to the place that I was moving out of needed my keys by a certain time and the place I was moving into we had scheduled a time to meet that morning. AND I still had to get everything loaded into the truck. We reached out to a regional manager Nicole and she said they would issue a credit back within 5-7 days. It has now been almost 14 days and no credit has hit my account yet. We have tried contacting Nicole earlier this week and no answer or returned call. Very poorly done the way they handle business. We were also told she would be sending an email out as well and I didn’t even receive that. Not a very good look U-haul, y’all are liars!
Hannah DJohn and Evan were very helpful, accommodating, and professional! I definitely recommend this location.
Austin SThanks!
Kevin LJohn and Evan were awesome. They did everything possible to make the transition easy. Thank them for me. :)
RAY HThanks Again!
Kevin LGreat guy up at the front counter, had a little mix up with the reservation and he fixed it and gave me the same rate for a different truck.
Zack EAlways excellent customer service. Everyone is helpful and knowledgeable.
Bradley BThe guy was great. Lots of good advice
James KExcellent service
Jason GThe young man, (Evan) behind the counter was very helpful.
David KThanks again for such great service! I'll definitely do business here in the future!
Charlie DExcellent customer service.
Edward BThis was a last minute rental because the place where my reservation was didn’t open due to weather… no notification other than a sign on the door. I called PARKSIDE and he was very helpful!
Dennis FThe customer service guy was very helpful and nice
Michael PThe man at the desk was a bit condescending, and gave us less miles allowed than the distance between Uhaul drop offs were..; the trucks inner loading lights didn’t work at all; the inside of the truck was graffitied on and left looking trashy. The other place I went to made this place look worse.
Alexis GThe service representative were very professional and friendly!
Fiorela YThe gentleman that was on duty was super professional. He went out of his way to give great customer service.
Matthew JGreat service
Michael RAmazing customer service at this location.
Vicki P