There needs to be better customer service , as well as having needed items that people order. Having paid for equipment to be picked up at this location then having to go to another to get them is a hassle when moving .
Recco P
Customer Reviews for Parker Road Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lock mechanism to get the keys was extremely difficult to unlock. The letters were stuck. Make sure to use locks that work well.
Marvin UReturn location very helpful kind people thank you
Marie EAndrea was kind said she would give me a credit for returning her new truck. But everything was smooth made reservations . 4:00 pickup.
Carlo FFriendly service with a brand new truck. I couldn’t ask for a better experience. This is a small location right outside of Travis AFB. I noticed some bad reviews of this location, However my experience was fast and friendly. 5 stars.
Robert WABSOLUTLEY HORRIBLE LOCATION! Someone at the location approached me as I was attempting to figure out where the vehicle was supposed to be, saying, "what the hell are you doing?". After trying determine if I was even in the right location and an aggressive conversation with the person he told me the key would be dropped off at his building when I parked it in a field a half block away from the actual address. Will probably research other options for vehicle rental in the future.
Steve DNo signage on where to park, one of the workers cussed at me for not parking in the right place. No formal check in just took the keys and said you will get an email. I was then charged an additional 120 dollars for mileage with no explanation.
Kevin OThe gentlemen who first attempted to help me, tried to argue that I returned the vehicle with 1/8th of a tank (uhual paper work is a 1/16th scale, the GMC Truck is a 1/8th scale) when I tried to tell him that it was a quarter and he was wrong, he got frustrated and walked away, ignoring me completely and telling me the other member would help. The lady was great, no issues she was learning how to use the app and saw that I returned the truck with more fuel (3/8th)than what was issued (1/4th) Location is not the best, there's no signs that has the address listed nor says uhaul anywhere.
Derek-Keith RThe passenger rear light was broken and they didn’t fix it and let me drive off like that. They also charged me for furniture pad which they did not have and provide. They half assed their job.
Edwin RThe said they were closed and they not going to help hook up
BRIAN WThe truck was in a dirt lot and the self service option was not working so it was a complete inconvenience! Plus this isn’t even a U-Haul location.
Megan ENothing can be approved. The staff was very helpful.
Ron KEverything was good, the people were nice and they had me in and out quickly!
DEWILLA RBoth the gentleman and the lovely lady in the office made things so simple.
Meganne LI didn't like reserving at nearby location and then having U-Haul change my reservation. Then having to cancel the reservation and rebooking.
Douglas AGood customer service.
Nolan PNothing. Customer service was the best!
Dante MNone. I was very satisfied with customer service. They were outstanding professionals.
Julie DSuper easy transaction. Just as expected.
Andrea HCalled ahead of time to the location I reserved the trailer at just to make sure it was there. They redirected me to another location across town and had no idea what reservation I was talking about. Good thing I happened to call first, or else I would have been running around town all day. Do you think in the future making a reservation could actually reserve something at the right location? I don't think I've ever had a smooth experience renting from Uhaul.
Cody LGreat job. Was very satisfied and would get a u-haul again from them!
William CThere is no sign that says Parker Road Rental or even 528 Parker Road. What you do see is a towing company (532 Parker Road), that has a tiny orange box labelled uhaul on it. Bonus points if another UHAUL location calls you the next morning as says you still haven't turned in your vehicle and are being charged a late fee. AWESOME.
Russell AThank you GM towing for the comforting service
Robert SGreat customer service. I had a glitch with my payment and had to call my bank. The Uhaul CSR was very patient and stayed until I was driving away with the truck.
Wanda HGretchen was wonderful with her help and finishing all the paperwork.
Debra CThe folks I rented from told me I could get a box spring and mattress in this trailer. I doubted it at the time but they insisted. I got it home and the box spring wouldn't fit. By the time we realized this the UHaul dealer was closed and we had to leave that night. I wish we had the next size up because we needed this bed for our kids in Idaho. The misinformation costed me additional money at our destination to set up the bed properly.
steven lMake sure someone is there during normal operating hours. I was told to pick up uhaul at 9am and waited until 10am. Very poor service!
Anthony SDrop off location was not where I had requested, was closed over the weekend and in a VERY dirty location.
MANDY ZGreat customer service and well maintained trailer. I would use this location for all my moving needs and anny towing or road services I may need highly recommend this business
Michael GThe location was difficult to find, and I did not receive a receipt for turn in. However, they were helpful in finding a scale to weigh the trailer.
JANA MI don't think I ever saw a sign saying Parker Rd. Rentals. I saw the u-hauls parked beside a business named CM something a stopped and asked if this was the right place. It was, and from there on the service was excellent. I would recommend this business but they need better signs.
tim fLocation was hard to find.
Pat LParker Road Rental was very helpful with our move. Andrea was so great helping us set up our rental. She made it very easy for us.
Michelle GThis was the best U-Haul experience to date. The staff was excellent and explained all charges very clearly. I would definitely use them again.
RANDY RAndrea Howell helped us with the reservation and drop off. She was very helpful and made the whole process seem so easy. I would definitely recommend her to my friends and family for any uhaul rentals.
JOSE GI reserved a uhaul for $360 but when I picked it up, they made me sign a contract for $450 & said I had to drop it off in a completely different city. They said there wasn't a uhaul at my destination, but there actually is. They wouldn't refund the difference even though I returned it at the closer location which is also the same one I had the original reservation at.
Leila OGive them help, no one helped me to unload the trailer,
RALPH VAdd a big UHaul sign on the property.
John FExcellent customer service. Office staff is very helpful and friendly....they made renting a pleasure! :)
Pete HBecause of poor corporate customer service (nothing to do with individual locations) I will not be referring Uhaul to anyone
Lisa BThanks Adrianna for wonderful customer care. I like this truck compared to the one I got from OH. I hope uhaul gives me newer truck for my long trip next time
Patrick MThe representative inside was very helpful and managed to get me a few extra days to move. Very corteous. However, the men who helped set up the tow dolly did not use extensions for the tire down downs eventhough I mentioned it looked like they were needed. Thankfully the chain from the dolly to the axle prevented a very serious accident as the straps came loose 3 times during the trip. I had to keep checking. The truck did not have a gentle ride at all as adverstised and bounced continuously on any kind of uneven surface. I'm glad I made it to my destination safely and alive!!
KENT SThe locations staff is amazing! Unfortunately, it was raining the day of my move and the truck had a massive leak. Rain water pored into the cabin with my things. My pickup location is closed on the weekend so I called the 800#. That experience was poor. The rep was cold, impersonable as well as dismissive of my situation. Stating the leak was my issue for not knowing during the walk through. I informed the rep that it wasn't raining during my walk through so I would have no way of knowing the roof had a leak. He gave me the number to Uhaul's insurance and abruptly hung up. It's fortunate tht the pickup locations staff was SO good that I would still use UHaul again.
Andria YMy visit to the Parker location was poor. Upon arrival to the location there was not any signage of U Haul, except some trucks parked.
HEATHER KGreat customer service, new exactly what I needed.
Karlo VGo to a whole different location, as well as bring a mechanic to check truck and resilient before taking rental.
KEITH Svery nice and friendly. very helpful
DAN NConvinent location to my final destination. No after hour procedures to secure returned items. Renter was forced to chain rental to pole.
DAVID MExcellent!!!!
RAYNEL BThank you for the great service..
JOSE CThe young lady waiting on us was very courteous and very professional. The truck was ready right on time and clean. Instructions were given on how to use the ramp for safety. I would return to this company again because of their professionalism and wonderful treatment.
Pamela LThe sales rep who helped me was obviously interested in making my moving experience as easy as possible. She was friendly and efficient!
TRACY LCould not get the lights to work and I was sent to get new wiring harness (cost me $60.00) just to find out the problem was ground wire on trailer. They jerry rigged a ground wire with a clip from my hitch to trailer and sent me away not feeling good about the fix. I then took it to U-Haul in Vacaville who fixed it properly. Parker road may be a good location to drop a trailer off but certainly not one to pick up equipment as did not leave feeling as if they had a clue what they were doing.
LARRY BAmazing service with great prices. The personnel were also very helpful and friendly.
Michael VThe drop off was quick and painless. Weigh scales at the location would be super convenient for those who need empty and full weights for their trip.
STUART SThis was the best U Haul experience...the truck was clean, the staff was friendly and helpful...thank you!
Johnathan BI only used the Truck for about 3-4 hours. It just seems silly that you do not have a half day rate. 150$ for 4 hours is a little Steep. I wouldnt mind seeing a little bit of that money back. Thanks.
Brandon MMade me drive to pick up truck
DAELLE SAwesome service. Will always to to GM Towing for Uhaul services!
GREG G