the hours of operation no one was there you had to talk to the door bell.
MANUEL S
Customer Reviews for Parker Boat Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was charged a cleaning fee at drop off.
Donald RBeyond awful! Unsafe, unprofessional! This location knew I was coming, left the trailer out, had no on to assist me in hooking it up, no trailer lights for stops or turning. Although I saw someone who worked there they said they were closed due to excessive heat! I could take it or leave it! After I burned my hands, I took my shirt off, to use to protect my hands so I could hook it up. Another lady there had the same issue. She was renting a truck and car hauler. She had no idea how to hook it up, secure her car…..totally unacceptable!! I drove from AZ to MI with no lights on this trailer! Shouldn't have to pay a cent!!!
Sheila HNicole was very sweet kind knowledgeable very professional very friendly lady I would tell everyone to rent from her very helpful will work with your schedule very good experience thank you Nicole Ron smith
ronald sVery professional and courteous. In and on my way quickly.
Steve MI was experiencing vehicle difficulties and the representative was extremely helpful. I can't express my gratitude highly enough. Outstanding service.
Jason WVery good customer service
jesus cI wasn't given the opt out option for the insurance, didn't notice it was on the bill until too late. State Farm covers me. Friendly, fast service. Changed my pickup date twice at my request.
Cedric SAll good!
Nathan SBe careful when you add up to tally. I think I was over charged by $300.
Wayne MThe woman that helped with the drop off was quite lovely and very professional.
Marshall ATires were pretty worn. Would not have wanted to go very far with it.
Luke HNothing, was great people ,clean,
richy fVery quick and friendly staff!
Chris ONothing, all was good
Jay MQuit the price gouging.
Doug GNothing needs improving. Excellent service!!!
TARI JGreat communication. Talking to a person always helps.
Dennis HExtraordinario servicio al cliente
CELESTINO HService with a smile. Check in was very quick and easy!
Gary HCustomer service was a great help
Steve VThe equipment we rented, failed literally 5 miles from where we picked it up. The two rear tires blew out. I called Parker Boat Co. to come and get the trailer and they said it was out of their hands as did your representative Brittany. We then waited on the shoulder of a very busy Hwy 95 with trucks passing within feet of us. Ace Towing arrived with two new rims and tires in a Prius, so he couldn't tow the trailer back where we rented it. He didn't have an air compressor and said he could only change the faulty tires and rims so we had no idea if the front tires were inflated properly. The tow guy told us that the old rims were the wrong ones for that trailer and that the tires that blew looked old. I asked the tow guy if he would tow this trailer to Phoenix and he said he would, but that would be our decision. Your Brittany and the tow guy were very nice, but your policy of having to go through your Roadside Assistance when we were only 5 miles from where we rented the trailer is ridiculous. It is obvious to me that your neighborhood rental vendors don't check the equipment properly, such as tire condition and air pressure, which are critical for safety and reliability. It is probably a nice little income stream for them to get their hands on this equipment and rent the hell out of it without the expense of maintenance. We got that distinct impression from the place where we dropped it off. Jimmy, the owner, was almost salivating to get his hands on this trailer stating that he needed more equipment. He was reluctant to give me paper work documenting my return. I got your representative, Katie on my cell phone, on speaker, who talked him through the process and we walked away with a return receipt. Jimmy's demeanor became very short after this process. I have rented from from your big dealers in the past, including this exact kind of trailer, hauling the exact load and didn't have a problem. As you can surmise, this experience was very stressful for my wife and I and we would like a full refund on our rental. If you need me to provide any further information, let me know.
Albert BND
Brent WActually the quietest trailer I've even towed. Quick and easy location. They office person was very friendly and knowledgeable.
Danny DHallelujah, initial mixup with drop off date that was promptly fixed easy clear great experience. Hallelujah. Hallelujah
KEVIN SThere was a masters lock left in truck if anyone was inquiring about it.
Diana WGreat rental experience . Jenny was great 👍🏼
GREG TGreat customer service. Thank you
Harley H