Customer Reviews for Park Street Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was super easy and the staff was helpful!

Rating:

5.0

So smooth.

Rating:

5.0

The experience is strongly reduced by the hidden, in a text, threat of a $20 "fine" if I did not self report the return after hours, and before an employee found the key in the box and reported it. I believe that many people who are not glued to texts who end up paying that fine because they did not see the email and act on it soon enough. If you are closed, finding the key in the box should be the reporting of the return - as I believe it used to be. I am sure it is written in the teeny tinny language on the contract that most people would have trouble reading even if they wanted to. If this is not a fine, maybe it is legal, hidden theft. Shame on you!!! And if I had not turned it in during open ours and was hit with the theft trap, I might have used more offensive language. I will shop around the next time.

Rating:

3.0

Make sure the padlocks actually work: a lock that won't open even with the key is decoration, not security. Label the gas cap with the contents of the gas can, so I don't have to guesstimate how much needs to be refilled. Make it easy for me to authorize more than one driver — yes, even if “the contract's already printed.” Teach your staff what ethanol is, so I can get a straight answer as to whether the truck can accept E10 or E15 fuel. If you use a zip tie to determine whether the dolly has been used, don't provide a pre-broken tie as an excuse to charge me for it whether or not I ever use it!

Rating:

5.0

Thanks for your polite and clear communication

Rating:

5.0

Easy Peasy - Thanks!

Rating:

3.0

They were closed when we got there due to an emergency.

Rating:

4.0

It is difficult to figure out where to drop off a vehicle. Sign said "This way to drop off", but after that, I had no idea where to go.

Rating:

2.0

Very big facility which was nice. Too busy. Line long. No personal final walk through. Employee was doing his best. Far too Understaffed for Saturday.

Rating:

5.0

Nothing I can think of. Staff was helpful and friendly.

Rating:

4.0

I was able to finish my move early, and I guess there is no discount for early return of the truck, so I paid double and U-Haul could rent to to someone else and get paid twice. I was also charged for 2 gallons of gas when I only drove a total of 9 miles. I'm pretty sure that the little truck gets better than 4.5 miles/gal. Overall, it was fine though.

Rating:

3.0

The truck was close to empty when I picked up after hours

Rating:

5.0

This was my first time renting from this location, and I was impressed from the start. Clean. Everything is clean and well organized. Take a look around and you won't find a more tidy shop anywhere. This will be my go-to U-Haul rental location from now on.

Rating:

3.0

I reserved this U haul on 7/18 for 8/1 and also reserved a dolly. When we got there we were told they were "all out of dollies." We came from out of the area, and had I known that ahead of time, I would have made arrangements to get or borrow one. If you select it on your reservation, it should be available, and if not available, we should have been told ahead of time.

Rating:

1.0

Ripped off by the checkout counter. Drove the truck 6 miles for a move between apartment buildings for my daughter. Filled up the tank with a gallon of gas back to the original fill level, but I was then charged by the checkout counter an ADDITIONAL $13 fee for 3 (!!!) gallons of gas despite only driving 6 miles. I tried to dispute the charge & they refused to have a conversation. I will NEVER use this location again.

Rating:

2.0

The check in is an absolute dumpster fire. The pics don't load and you end up wasting a half hour. The website is terrible. I might as well bring my own camera and develop the negatives in the parking lot. It would be better than the brain dead website. I can't call it an app because apps work occasionally. There's no reason why you shouldn't be able to load this info ahead of time. I've rented multiple times so you should have my license. I think I will use other options moving forward because the pick up and drop off are so awful.

Rating:

5.0

Good service, easy to get in and out of.

Rating:

5.0

NA

Rating:

1.0

-difficult to pick up, waited until the LAST minute to verify identity so it took multiple steps when it could have been done beforehand -overcharged me

Rating:

4.0

Some staff were a bit unfriendly. First tried pickup with the mobile app first and it was slow and ultimately did not work. Had to come back the next day.

Rating:

2.0

Awful process. I was never given a number for the lockbox, an employ happened to be there early and saw me struggling for a half hour. The pictures didn't look anything like the actual vehicle either so I couldn't find it and had to call for help.

Rating:

5.0

We returned the truck on a Sunday morning in the employee was extremely efficient, knowledgeable, fast and friendly. Couldn't have asked for a better experience.

Rating:

4.0

Drop off was extremely easy.

Rating:

3.0

Email told me to go to a different location. When I got there the checkout instructions told me a different one. It was very frustrating

Rating:

5.0

This location had great customer service. They answered all my question. They were great.

Rating:

3.0

i'm still waiting on a reimbursement that is due to me, the people on the chat function of the website told me that it's not been dealt with correctly by this office.

Rating:

5.0

not much. U-Haul guy professional and helpful.

Rating:

2.0

Engine sounded like it was going to explode

Rating:

5.0

I spoke with Dave on the phone with questions about the online reservation system, he was extremely helpful. Dave was also working when I picked up the trailer and was again friendly and helpful.

Rating:

5.0

Inform renters that an empty trailer, without tongue weight on standard hitches, makes a lot of noise!

Rating:

5.0

wonderful service!

Rating:

5.0

Everything was good and smooth. The person working was sure to explain everything.

Rating:

1.0

The guy at the counter explained nothing about the online checkout/check-in procedure. He asked if it was my first time renting a truck with UHaul and I said yes. When he gave me the keys he said, make sure you replace the gas to just under half and put the key in the dropbox. He knew it was my first time but said nothing else. 2 hours after I returned the truck with WELL over half a tank of gas, I noticed a text with a link to the extensive check-in process. I panicked! I drove back to the location and tried to scan a barcode at the door. I couldn't find one at any door. I watched the check-in instructional video from the parking lot and started freaking out because there was no way to take a picture of the mileage and the gas tank because I already turned in the key. I was very worried I would be charged extra so I called customer service. She was wonderful! After she talked me down from the ledge, I felt a little better and decided to just wait until they opened in the morning and checked in the truck I rented. In the end, I paid just under $40 for a $19.95 rental. (I did not get the insurance.) He charged me $7.12 for gas. I ALREADY PAID $10 when I put it in the truck on my way back. I left it well WELL OVER the amount that was in it when I picked it up. I decided to cut my losses and just pay the extra money but never go back to that location again. I will be needing a truck in June to move across the country and I can guarantee I will NOT be getting a Uhaul from him. I will drive across town to go to a different location if I decide to give Uhaul another try. You should do the same.

Rating:

3.0

tell them about the 15 minutes after the reserved time expiration for the 24/7 truck share authorization process to work!

Rating:

1.0

The location was changed when my flight was delayed, and the process of remote getting your keys was NIGHTMARE in below-freezing weather. Worse case of frostbite ever. No dolly, great moved by myself with no dolly....Customer Service did good though, they stayed on the line with me until I got the keys out.

Rating:

3.0

The employee was very nice and helpful. There was no check in on the door as stated for mobile check in, so that was irritating. The floor of the truck was also dirty (in the cab). Truck did what it was meant to, so all good on my end.

Rating:

5.0

Nothing. Dave helped us and was very professional. Truck was ok, lots of miles on it but running ok. U-Haul is very useful.

Rating:

5.0

I booked on-line to pick up at one location closer to my move site. When I arrived was told that to drop it back off at same location. I picked different drop off location when I booked on-line. If I wanted to still drop it off at the different location I would have to go the opposite direction of my move to pick one up the drive right past my original site. Which I did. At the second site man very nice and helpful even got me a discount.

Rating:

5.0

The only issue we had was the lights going out quickly when we were sorting in the units rather than the hallway. We finally put in extra lighting in the unit and that works okay.

Rating:

5.0

David was amazing!!! Thank you again for everything. He was professional and extremely customer friendly.

Rating:

5.0

?

Rating:

3.0

Dave was helpful.

Rating:

5.0

Nice guy he help me a lot I give him 5 stars for sure

Rating:

5.0

Fast, friendly check in; helpful with getting my trailer hooked up

Rating:

5.0

The guy that,was there by himself and he was so very kind and the place was so clean,and when I came back he was very pleasant and by all means necessary it was the nicest and cleanest u haul I've ever been in.ill always go straight there know matter how far I will have to travel

Rating:

5.0

This location was great. They were prepared for me had the equipment, ready and didn't waste my time.

Rating:

5.0

Instructions were very clear and we were given all the information needed. Very friendly service!

Rating:

5.0

Great customer service

Rating:

2.0

I was over charged for milage. I used the mobile check in. The milage on the app was 30 miles off. I took a picture and uploaded to the app. I was also charged for fuel. The app said to fill the truck to the same level as I picked it up. Just shy of 3/4 quarters of a tank. Why was I charged $26.12 for fuel. Overall, I have been overcharged by $55.85 for the use of this truck (plus tax). Please advise as to when I will see a refund.

Rating:

5.0

can't think of anything, very positive experience, representative at the site was very professional and helpful.

Rating:

5.0

Second time I have rented with them. Super easy and convenient. Will definitely be a customer of theirs again in the future!

Rating:

5.0

5 stars!

Rating:

5.0

This storage facility was perfect for storing our out of state college aged young adult items while they were home in the summer. Staff was pleasant, set up of payment and move in and out was easy and hassle free.

Rating:

5.0

I have been renting with tbese guys for about 5yrs. Will rent over and over again. Good customer's service, safe , easily accessible and clean. Good place to rent.👍👍👍👍👍

Rating:

5.0

First Class all the way around! Highly recommend.

Rating:

5.0

Highly recommend! Very clean facility, secure access, and easy to work with.

Rating:

5.0

Thank you for all of your help.

Rating:

5.0

This a wonderful facility! Extremely clean and tidy. Excellent security. Great staff! I have rented U-Haul from them many times and their priced below most for storage and U-haul! Five Star *****

Rating:

5.0

Awesome storage unit. Easy all the way around!!

Rating:

5.0

Excellent storage space!! Very clean and very professional service. Thank you

Rating:

5.0

The bathroom was always clean which I appreciated

Rating:

5.0

Very clean, secure facility. Easy to access and the climate control was important to me. It always felt cool in there. Would absolutely use them again.

Rating:

5.0

Everything was great, thanks!

Rating:

5.0

Loved the facility and accessibility. Run very well and professional.

Rating:

5.0

We used Park Street storage for storage & moving purposes. They came up aces in all areas. We are very grateful for the good service.

Rating:

5.0

We cannot recommend this storage place more highly! We had our household stuff here for over two years (had planned an itinerant life and to then find a house, but something called a pandemic thwarted that plan!). Everything was just as it was when we stored it--no smell, no damage, nothing. We have used numerous storage places and this is by far the best. We are so grateful!

Rating:

5.0

Attendant was very rude and unwilling to accommodate in any manner when the unit was inconveniently accessible due to faulty equipment.

Rating:

5.0

Thanks for good service over 10+ years.

Rating:

5.0

Dave and the rest of the staff were very helpful and accommodating. The facilities are extremely clean and secure. They were able to provide a trailer & truck when we needed them. Highly recommended.

Rating:

5.0

Everything was great. However, the lighting was a little poor when I was inside my unit. So I had to bring in my own lamps. But the guys were kind enough to bring in power lines for my lamps.

Rating:

5.0

Kept my stuff there for much longer than expected and had very friendly interactions when it was move-out time.

Rating:

5.0

This facility was so amazing, I'd live here! It's super clean, has an easy-to-use loading dock, and even has a bathroom! It's easily the nicest storage facility I've ever used. Nice staff, too.

Rating:

5.0

Even though we were there a short time everything was very clean and secure. Thank you very much for the present experience

Rating:

5.0

This facility is well maintained and very safe!!! Definitely worth the money and will be using them again!

Rating:

5.0

The gentleman at the front was incredibly kind and informative and helpful as I also rented a u-haul van. He should get a raise!!

Rating:

4.0

thanks!

Rating:

3.0

The storage unit served us well for our two years away. We were sad to learn that mice occupied some of our boxes (with handle holes) and a bureau. Cleaning was not fun. The mice ruined some fabrics.

Rating:

5.0

All was great! Thanks so much!

Rating:

5.0

I really don't have any complaints. The facility was clean and perfect for my needs. The staff was always helpful. I would use this place again.

Rating:

4.0

Service was great, facility is clean. overall very happy.

Rating:

5.0

Very good experience - very helpful, very easy to move in.

Rating:

5.0

Great storage options and very easy to access during and out side of business hours. Accommodating staff and incredibly neat, clean, and secure storage. Would absolutely rent again.

Rating:

3.0

I was upset that the reservation went through after I deleted it from the cart, but they were nice at the facility to call and have it canceled

Rating:

5.0

The unit was clean and provided as advertised. Getting a lease set up was quick and painless.

Rating:

1.0

My reservation got cancelled for some reason and I never got my storage unit. Luckily we figured out a solution a found another unit, but with this one it did not work out.

Rating:

3.0

I did not move in. The terms of the facility and price did not suit my needs.