Customer Reviews for Park Street Storage
(U-Haul Neighborhood Dealer)

1,094 comentarios

1709 S Park St   Madison, WI 53713

(608) 224-1776

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 3 p. m.
Horario especial
  • 12/24/2022: 9:00 a. m. - 12:00 p. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(608) 224-1776

1709 S Park St
Madison, WI 53713

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 3 p. m.
Horario especial
  • 12/24/2022: 9:00 a. m. - 12:00 p. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 1/1/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Lucia L.  |  Overall Experience 
Clasificación:
5.0

can't think of anything, very positive experience, representative at the site was very professional and helpful.

Rebecca Z. 
Clasificación:
5.0

I tried to change my drop off location after I learned another Uhaul was closer to my arrival spot. Trying to change locations was very difficult and time consuming and after not getting a callback for over 20 minutes I kept my original drop off spot.

jon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne L. 
Clasificación:
4.0

Was told to make sure I refill the gas used or be charged when filled up by UHaul . When I picked up the UHaul noticed that the gas gauge read close to 3/4 full not full . It took 15.00 to fill it up . Gauge showing full when dropped off .

june L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
2.0

The 24/7 pickup scenario is a complete mess. It took us hours to get it to work.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah I. 
Clasificación:
4.0

When a person requests a truck or any equipment with over a weeks notice it ought to be there. A customer should not have to drive a round trip of 70 miles to pickup a truck. Even if there is compensation this is poor customer service.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jill T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
5.0

The front counter person is extremely helpful and friendly. I have a very low hitch and he helped flip and turn the ball and then got it set up for me. Some other places would just make you do that yourself - but I really appreciated just his overall kindness and can do attitude.

Michele W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATHIR R. 
Clasificación:
5.0

Great experience. Customer service excellent.

SANDY J. 
Clasificación:
3.0

Overall everything was great and super user friendly.

Levi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

forrest a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oswaldo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick A. 
Clasificación:
5.0

I've rented so many U-Hauls over the past 8 years, and this location is absolutely the best.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A. 
Clasificación:
5.0

Great experience.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
3.0

My only complaint is that the truck (1711) did not have a loading ramp. The service and machine were otherwise just as straightforward as it all seemed at the outset.

Gavin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB I. 
Clasificación:
3.0

The drivers side was dirty when I received it and o was expected to clean it when that did not happen while i used it.

Elizabeth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike V. 
Clasificación:
5.0

Second time I have rented with them. Super easy and convenient. Will definitely be a customer of theirs again in the future!

Lauren M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLASC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy V. 
Clasificación:
5.0

5 stars!

Mark C.  |  Overall Experience 
Clasificación:
5.0

This storage facility was perfect for storing our out of state college aged young adult items while they were home in the summer. Staff was pleasant, set up of payment and move in and out was easy and hassle free.

heather s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

madeleine a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer E. 
Clasificación:
4.0

The trailer was very bouncy unlike the one I rented prior

Matt J. 
Clasificación:
5.0

Customer service was great! I was thankful to be able to rent from this location, even though I had scheduled to pick up at a different location.

Morgan B. 
Clasificación:
3.0

The furniture dolly we requested was not in the best conditions making our move difficult.

Jacob W. 
Clasificación:
5.0

Very easy for pick up and drop off of the vehicle. The staff was very helpful and courteous.

MARK D. 
Clasificación:
4.0

Vehicle's transmission was occasionally “searching” for a gear-might want to check. Also, I guess we were flexed to another pickup site but where not really contacted: however, Park site employee had an extra 10 ft and was able to switch my order and was very helpful

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHASE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
4.0

There's a sign inside the uhaul truck that states “save $20 if you sweep out the bed.” I cleaned it out, but nothing's gone back on my account. Also I've never been in a uhaul building that feels like you're walking into a baron warehouse, but this was that place. Kind enough guy running the desk, but the atmosphere felt a bit unsettling with the 90's doctor waiting room chairs sitting openly to a cool grey warehouse with no noise, just an anaconda-length L shape desk sitting far away to attempt at filling the space.

Justin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent R. 
Clasificación:
3.0

Not much room to park on the front side of the building before permitted to drive to back to get the trailer. Not sure why all parking stalls were full when only two customers present.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheryl B. 
Clasificación:
4.0

The truck just did not run well. It also wouldn't even try to start without messing with the shifter a lot.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

Ninguno

Phillip Y. 
Clasificación:
4.0

Do some maintenance on the trucks shocks and steering / lots of squeaking noises

Iqbal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
3.0

windshield wiper is coming apart the tfuck need to dumped its an old truck it smell of musk there a tapping noise in the engine its the worst truck Ive ever rented but thank God it got me from a to b I dudnt hv to trvel too far w/ it

Loretta S. 
Clasificación:
3.0

You changed our location multiple times and forgot to include a furniture dolly.

Nicholas L. 
Clasificación:
3.0

Location was close all I had to do was drop off the truck and put the key in the dropbox

Jack Y. 
Clasificación:
5.0

Not much! My experience was great!!

SUzanne B. 
Clasificación:
4.0

My experience was great because I had done the pre stuff online but there were like 6 customers waiting that hadn't and I got to go a head of them all.

Matt D. 
Clasificación:
3.0

Worker was not friendly nor welcoming.

Sandra Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jae Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

KellyJean O. 
Clasificación:
1.0

Rented a 20 ft truck to be picked up from this location at 8 AM over 3 weeks in advance of the move. Was told on the day of the move that they didn't have any available and I could pick up from a different location, a location that didn't open until 9 AM

Valentin M. 
Clasificación:
5.0

I have been renting with tbese guys for about 5yrs. Will rent over and over again. Good customer's service, safe , easily accessible and clean. Good place to rent.

rachel t.  |  Overall Experience 
Clasificación:
4.0

No notes.

Armon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis P. 
Clasificación:
5.0

David was great! He was extremely helpful and patient with my mom and I, being that we were first time Uhaulers! Great service. 10/10 experience.

Trezjer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah D. 
Clasificación:
3.0

Poor customer service. Didn't acknowledge when I came in the door.

greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHIM J. 
Clasificación:
5.0

Very nice people who let me park my trailer on their property and shuttle from that location.

thomas G. 
Clasificación:
5.0

First Class all the way around! Highly recommend.

david a.  |  Overall Experience 
Clasificación:
2.0

Your customer service person needd an attitude adjustment. Poor customer service!

greg K. 
Clasificación:
3.0

The alpha lock would not open. I have 45 min late to my scheduled pick up because an employee had to come use a Penny to open it. Obviously this is not the first time this has happened if employees know a Penny needs to be used - disappointing and new locks or new plan should be considered. If outside business hours are offered, pick and and drop off should be smooth and not hindered by poorly functioning alpha pad lock. Also the truck had potato chips and pistachio shells in it. Clearly did not get vacuumed or cleaned after last user. I didn't realize it until I was seated in the drivers seat and looked down.

nora G. 
Clasificación:
5.0

Our truck had bad breaks. Otherwise we like U-Haul.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Very helpful. Had the adapter my vehicle needed for straight 4 way available for me to purchase. Promptly and quickly connected 5x9' ramp trailer that I then drove 40 miles, loaded it and drove another 430 miles without problems.

Michael B. 
Clasificación:
3.0

I ordered the truck from one location 3 miles from me and instead order was filled 12 miles from me. interesting that when you pay by mile your cost is increased from quote because you get 18 miles additional right off the bat. Also online said hours were open until 8 pm and I returned truck at 6 they were closed and I received no lock from them or instructions on return and security with cart I rented in back of truck. They should have given me a lock and explained the drop off as I had dropped my key and locked truck before I saw text with link that required photos of inside truck I could not get back into.

Timothy M. 
Clasificación:
4.0

Great experience. Timely, priced great, friendly staff.

Connor M. 
Clasificación:
2.0

We rent from here often and the vehicles and service has gone downhill. There was only 1 person taking customers and it's a heck of a wait when you're the 4th person in line. The vehicle I received made all sorts of noise while driving and was told it was going to be traded in shortly. The back of the vehicle was dirty and was asked if I wanted it “blown out?” I said it was fine but don't expect me to clean it upon return.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuan-Jung C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

Dude @ counter was super unfriendly, van drove and handled well.

Lilliandra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenton B. 
Clasificación:
1.0

After hours drop off was difficult. Signage was not clear at all

Ti L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

Your customer Service is horrible. I could never get hold of anybody at any location besides the original location that I rented from. I was given a drop off location that wasn't even open on the day that I was supposed to drop off.. I was told that I could use the app or online to check in my equipment and I tried to do this for 24 hours and neither would accept my order number. So I had to track down another location that was gonna be open for me to drop off my equipment. I will never rent another u-haul

alicia M. 
Clasificación:
2.0

The trailer looked like it badly needed to be vacuumed. The chain was not installed properly and neither was the wiring. Unfortunate that the hitch did not come undone while I was driving. I'm also fortunate that I did not have an accident with it since the wiring for the brake lights and blinkers was not properly installed.

Elisha H. 
Clasificación:
2.0

We booked this location, even though it was much further from our house and therefore world cost more due to the mileage charges, because it had a 10-Ft truck. After lots of back and forth, we were told it would be there but when we arrived 1.5 later as scheduled to pick it up, they didn't have the truck and put us in an unclean 15-ft (after another round of confusion in which they indicated the 20-Ft was our truck). If we had been informed, we would have switched back to the uhaul near us that has many 15-Ft trucks. Overall disappointing experience.

Bethany M. 
Clasificación:
5.0

Highly recommend! Very clean facility, secure access, and easy to work with.

jessica m.  |  Overall Experience 
Clasificación:
5.0

Thank you for all of your help.

chad f.  |  Overall Experience 
Clasificación:
5.0

This a wonderful facility! Extremely clean and tidy. Excellent security. Great staff! I have rented U-Haul from them many times and their priced below most for storage and U-haul! Five Star *****

carla s.  |  Overall Experience 
Clasificación:
5.0

Awesome storage unit. Easy all the way around!!

Charla R.  |  Overall Experience 
Clasificación:
5.0

Excellent storage space!! Very clean and very professional service. Gracias

angela l.  |  Overall Experience 
Clasificación:
5.0

The bathroom was always clean which I appreciated

Katherine L.  |  Overall Experience 
Clasificación:
5.0

Very clean, secure facility. Easy to access and the climate control was important to me. It always felt cool in there. Would absolutely use them again.

Anne B.  |  Overall Experience 
Clasificación:
5.0

Everything was great, thanks!

timothy p.  |  Overall Experience 
Clasificación:
5.0

Loved the facility and accessibility. Run very well and professional.

VICTORIA H.  |  Overall Experience 
Clasificación:
5.0

We used Park Street storage for storage & moving purposes. They came up aces in all areas. We are very grateful for the good service.

Hammond E.  |  Overall Experience 
Clasificación:
5.0

We cannot recommend this storage place more highly! We had our household stuff here for over two years (had planned an itinerant life and to then find a house, but something called a pandemic thwarted that plan!). Everything was just as it was when we stored it--no smell, no damage, nothing. We have used numerous storage places and this is by far the best. We are so grateful!

beth anne y.  |  Overall Experience 
Clasificación:
5.0

Attendant was very rude and unwilling to accommodate in any manner when the unit was inconveniently accessible due to faulty equipment.

Christine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eDWARD r.  |  Overall Experience 
Clasificación:
5.0

Thanks for good service over 10+ years.

JUDY S.  |  Overall Experience 
Clasificación:
5.0

Dave and the rest of the staff were very helpful and accommodating. The facilities are extremely clean and secure. They were able to provide a trailer & truck when we needed them. Highly recommended.

Philip M.  |  Overall Experience 
Clasificación:
5.0

Everything was great. However, the lighting was a little poor when I was inside my unit. So I had to bring in my own lamps. But the guys were kind enough to bring in power lines for my lamps.

anthony s.  |  Overall Experience 
Clasificación:
5.0

Kept my stuff there for much longer than expected and had very friendly interactions when it was move-out time.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
5.0

This facility was so amazing, I'd live here! It's super clean, has an easy-to-use loading dock, and even has a bathroom! It's easily the nicest storage facility I've ever used. Nice staff, too.

Gloria T.  |  Overall Experience 
Clasificación:
5.0

Even though we were there a short time everything was very clean and secure. Thank you very much for the present experience

Thomas H.  |  Overall Experience 
Clasificación:
5.0

This facility is well maintained and very safe!!! Definitely worth the money and will be using them again!

Angela S.  |  Overall Experience 
Clasificación:
5.0

The gentleman at the front was incredibly kind and informative and helpful as I also rented a u-haul van. He should get a raise!!

camilla g.  |  Overall Experience 
Clasificación:
4.0

thanks!

Iseult G.  |  Overall Experience 
Clasificación:
3.0

The storage unit served us well for our two years away. We were sad to learn that mice occupied some of our boxes (with handle holes) and a bureau. Cleaning was not fun. The mice ruined some fabrics.

LISA A.  |  Overall Experience 
Clasificación:
5.0

All was great! Thanks so much!

natalie s.  |  Overall Experience 
Clasificación:
5.0

I really don't have any complaints. The facility was clean and perfect for my needs. The staff was always helpful. I would use this place again.

Derek G.  |  Overall Experience 
Clasificación:
4.0

Service was great, facility is clean. overall very happy.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very good experience - very helpful, very easy to move in.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great storage options and very easy to access during and out side of business hours. Accommodating staff and incredibly neat, clean, and secure storage. Would absolutely rent again.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I was upset that the reservation went through after I deleted it from the cart, but they were nice at the facility to call and have it canceled

Privacy R.  |  First Impressions 
Clasificación:
5.0

The unit was clean and provided as advertised. Getting a lease set up was quick and painless.

Privacy R.  |  First Impressions 
Clasificación:
1.0

My reservation got cancelled for some reason and I never got my storage unit. Luckily we figured out a solution a found another unit, but with this one it did not work out.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I did not move in. The terms of the facility and price did not suit my needs.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great facility, brand new and clean with friendly service.

Privacy R.  |  First Impressions 
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