Customer Reviews for Park Street Storage
(U-Haul Neighborhood Dealer)

1,258 reviews

1709 S Park St   Madison, WI 53713

(608) 224-1776

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(608) 224-1776

1709 S Park St
Madison, WI 53713

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SURINA M 
Rating:
5.0

Customer did not leave a comment.

Terri D 
Rating:
5.0

Customer did not leave a comment.

Mike E 
Rating:
5.0

Customer did not leave a comment.

Maxine C 
Rating:
5.0

Customer did not leave a comment.

Terri D 
Rating:
5.0

Staff was helpful

Richard W 
Rating:
2.0

Person that assisted me was kinda an asshole.

Lunalla L 
Rating:
4.0

Customer did not leave a comment.

John N 
Rating:
5.0

Overall very easy to use mobile pick up at this location, and the truck was very close to the street so it was easy to drive out. The paint on the truck was peeling quite a bit, but otherwise worked very well. Good location as well being so close to downtown Madison.

Benjamin V 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
5.0

Customer did not leave a comment.

Terri D 
Rating:
5.0

Customer did not leave a comment.

Matthew E 
Rating:
5.0

Very well satisfied

Michael F 
Rating:
5.0

Customer did not leave a comment.

Terri D 
Rating:
5.0

Very easy drop-off. The employee was very friendly and understanding. We just moved into an apartment and had nowhere to put our U-Haul after this location closed (we didn’t make it to close because our reservation took so long to be picked up), so we parked the truck in this location’s lot for the night. They were very understanding and helpful to our situation.

REGAN F 
Rating:
4.0

Customer did not leave a comment.

Rebekah R 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
3.0

Maybe it was a bad day, but when I picked up the trailer and when I dropped it off, I got the feeling from two different staff members that I was inconveniencing them. It would have been polite and helpful if they asked if I had any questions or concerns about hauling the trailer, or how it went once I got it back.

Dayna S 
Rating:
5.0

Customer did not leave a comment.

Terri D 
Rating:
5.0

Customer did not leave a comment.

SARA H 
Rating:
5.0

Customer did not leave a comment.

GREG M 
Rating:
5.0

Excellent location, very helpful & friendly staff.

Greg C 
Rating:
5.0

I rented my storage unit for six years. I would recommend them for any short or long term storage needs. Very clean, climate-controlled environment.

BRETT P  |  Overall Experience 
Rating:
4.0

Minimal interaction, but what there was was very good.

Patrick P 
Rating:
5.0

Customer did not leave a comment.

Merilee M 
Rating:
5.0

No improvement to note. We have used this location. A few times before. Excellent service and friendly !

Fernando E 
Rating:
5.0

N/A

Don H 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

All good

Nathan C 
Rating:
5.0

Stopped in for a last minute rental to get some just purchased furniture from the store to my home. Location was clean and my requests were accommodated! Stress-free hassle-free! Much appreciated!

Amy S 
Rating:
4.0

The app did not work well when I returned the truck. But I think everything turned out ok.

Andrew M 
Rating:
5.0

Maybe really ask about renting a dolly, or not renting one.

Dillon G 
Rating:
5.0

Customer did not leave a comment.

jesus A 
Rating:
5.0

The process of making a reservation was horrible, I tried using the app it failed, I tried calling, that took forever, apparently they had system outages. I have rented 4 times over the last several years, every single time the "system was down" .

PAUL B 
Rating:
2.0

The truck heater did not work, the tire light was on, there was an error that said service now. Truck was just in very rough shape. Also the lock box didn’t work so I could pick up my key. It took 20 minutes to “verify me” me in the app. Just not the smoothest process and I usually have good luck with uhaul

ELLYSE D 
Rating:
1.0

Nothing to say,will never rent again

ZIYANG W 
Rating:
4.0

Customer did not leave a comment.

Zachery S 
Rating:
5.0

Customer did not leave a comment.

JOHNSON H 
Rating:
5.0

Fast and easy

Kyle F 
Rating:
3.0

Customer did not leave a comment.

steve r 
Rating:
5.0

Customer did not leave a comment.

amanda w 
Rating:
1.0

Customer did not leave a comment.

Arthur C 
Rating:
5.0

Customer did not leave a comment.

Jorge R 
Rating:
5.0

Customer did not leave a comment.

BILL H 
Rating:
3.0

Customer did not leave a comment.

Hannah L 
Rating:
5.0

Dude at desk was cool

Kirsten M 
Rating:
5.0

The app was not functional, but a customer service rep pointed me to the website, which worked right away.

FL M 
Rating:
4.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Joshua C 
Rating:
5.0

Very quick, efficient, and friendly transaction.

Bryan D 
Rating:
5.0

Customer did not leave a comment.

Oswaldo G 
Rating:
5.0

When I turned in the truck at this location I found that all their trucks had been cleared of snow and ice and the parking area was also cleared.

Donald L 
Rating:
4.0

Customer did not leave a comment.

Peggy G 
Rating:
3.0

Customer did not leave a comment.

Dennis G 
Rating:
5.0

Dave was great!!

David M 
Rating:
5.0

Customer did not leave a comment.

Maurice H 
Rating:
5.0

I was very happy with the service.

Terrie h 
Rating:
5.0

Everything was super easy and the staff was helpful!

Kris H 
Rating:
5.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

Customer did not leave a comment.

Celia D 
Rating:
5.0

So smooth.

Anne L 
Rating:
5.0

Customer did not leave a comment.

Juliana P 
Rating:
5.0

Customer did not leave a comment.

Rushitti A 
Rating:
5.0

The experience is strongly reduced by the hidden, in a text, threat of a $20 "fine" if I did not self report the return after hours, and before an employee found the key in the box and reported it. I believe that many people who are not glued to texts who end up paying that fine because they did not see the email and act on it soon enough. If you are closed, finding the key in the box should be the reporting of the return - as I believe it used to be. I am sure it is written in the teeny tinny language on the contract that most people would have trouble reading even if they wanted to. If this is not a fine, maybe it is legal, hidden theft. Shame on you!!! And if I had not turned it in during open ours and was hit with the theft trap, I might have used more offensive language. I will shop around the next time.

George P 
Rating:
3.0

Make sure the padlocks actually work: a lock that won’t open even with the key is decoration, not security. Label the gas cap with the contents of the gas can, so I don’t have to guesstimate how much needs to be refilled. Make it easy for me to authorize more than one driver — yes, even if “the contract’s already printed.” Teach your staff what ethanol is, so I can get a straight answer as to whether the truck can accept E10 or E15 fuel. If you use a zip tie to determine whether the dolly has been used, don’t provide a pre-broken tie as an excuse to charge me for it whether or not I ever use it!

Alexandra D 
Rating:
5.0

Customer did not leave a comment.

ALBERT W 
Rating:
5.0

Thanks for your polite and clear communication

ROGER M 
Rating:
5.0

Easy Peasy - Thanks!

Mike W 
Rating:
5.0

Customer did not leave a comment.

joel p 
Rating:
3.0

They were closed when we got there due to an emergency.

Jay P 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
4.0

Customer did not leave a comment.

Jonathan L 
Rating:
4.0

Customer did not leave a comment.

RODNEY A 
Rating:
4.0

It is difficult to figure out where to drop off a vehicle. Sign said "This way to drop off", but after that, I had no idea where to go.

Joseph B 
Rating:
5.0

Customer did not leave a comment.

Derek C  |  Overall Experience 
Rating:
2.0

Very big facility which was nice. Too busy. Line long. No personal final walk through. Employee was doing his best. Far too Understaffed for Saturday.

Stephanie P 
Rating:
4.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

Guy V 
Rating:
5.0

Nothing I can think of. Staff was helpful and friendly.

Colleen R 
Rating:
4.0

I was able to finish my move early, and I guess there is no discount for early return of the truck, so I paid double and U-Haul could rent to to someone else and get paid twice. I was also charged for 2 gallons of gas when I only drove a total of 9 miles. I'm pretty sure that the little truck gets better than 4.5 miles/gal. Overall, it was fine though.

Todd P 
Rating:
4.0

Customer did not leave a comment.

Krista R 
Rating:
4.0

Customer did not leave a comment.

Tom T 
Rating:
5.0

Customer did not leave a comment.

Larry F 
Rating:
5.0

Customer did not leave a comment.

Rose W 
Rating:
3.0

The truck was close to empty when I picked up after hours

Jamie M 
Rating:
5.0

Customer did not leave a comment.

luis l 
Rating:
5.0

This was my first time renting from this location, and I was impressed from the start. Clean. Everything is clean and well organized. Take a look around and you won't find a more tidy shop anywhere. This will be my go-to U-Haul rental location from now on.

Patrick S 
Rating:
3.0

I reserved this U haul on 7/18 for 8/1 and also reserved a dolly. When we got there we were told they were "all out of dollies." We came from out of the area, and had I known that ahead of time, I would have made arrangements to get or borrow one. If you select it on your reservation, it should be available, and if not available, we should have been told ahead of time.

MARK A 
Rating:
5.0

Customer did not leave a comment.

Jeanette M 
Rating:
5.0

Customer did not leave a comment.

Curtis L 
Rating:
1.0

Ripped off by the checkout counter. Drove the truck 6 miles for a move between apartment buildings for my daughter. Filled up the tank with a gallon of gas back to the original fill level, but I was then charged by the checkout counter an ADDITIONAL $13 fee for 3 (!!!) gallons of gas despite only driving 6 miles. I tried to dispute the charge & they refused to have a conversation. I will NEVER use this location again.

Kevin G 
Rating:
5.0

Customer did not leave a comment.

Susanne h 
Rating:
5.0

Customer did not leave a comment.

Courtney S 
Rating:
5.0

Customer did not leave a comment.

Sheryl V 
Rating:
5.0

Customer did not leave a comment.

Garvesh R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
2.0

The check in is an absolute dumpster fire. The pics don’t load and you end up wasting a half hour. The website is terrible. I might as well bring my own camera and develop the negatives in the parking lot. It would be better than the brain dead website. I can’t call it an app because apps work occasionally. There’s no reason why you shouldn’t be able to load this info ahead of time. I’ve rented multiple times so you should have my license. I think I will use other options moving forward because the pick up and drop off are so awful.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Jovan L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tom n 
Rating:
5.0

Good service, easy to get in and out of.

TOM R 
Rating:
1.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

NA

William H 
Rating:
3.0

Customer did not leave a comment.

Sharat p 
Rating:
5.0

Customer did not leave a comment.

Adrienne w  |  Overall Experience 
Rating:
5.0

The only issue we had was the lights going out quickly when we were sorting in the units rather than the hallway. We finally put in extra lighting in the unit and that works okay.

judith a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

forrest a  |  Overall Experience 
Rating:
5.0

Second time I have rented with them. Super easy and convenient. Will definitely be a customer of theirs again in the future!

Lauren M  |  Overall Experience 
Rating:
5.0

5 stars!

Mark C  |  Overall Experience 
Rating:
5.0

This storage facility was perfect for storing our out of state college aged young adult items while they were home in the summer. Staff was pleasant, set up of payment and move in and out was easy and hassle free.

heather s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

madeleine a  |  Overall Experience 
Rating:
5.0

I have been renting with tbese guys for about 5yrs. Will rent over and over again. Good customer's service, safe , easily accessible and clean. Good place to rent.👍👍👍👍👍

rachel t  |  Overall Experience 
Rating:
5.0

First Class all the way around! Highly recommend.

david a  |  Overall Experience 
Rating:
5.0

Highly recommend! Very clean facility, secure access, and easy to work with.

jessica m  |  Overall Experience 
Rating:
5.0

Thank you for all of your help.

chad f  |  Overall Experience 
Rating:
5.0

This a wonderful facility! Extremely clean and tidy. Excellent security. Great staff! I have rented U-Haul from them many times and their priced below most for storage and U-haul! Five Star *****

carla s  |  Overall Experience 
Rating:
5.0

Awesome storage unit. Easy all the way around!!

Charla R  |  Overall Experience 
Rating:
5.0

Excellent storage space!! Very clean and very professional service. Thank you

angela l  |  Overall Experience 
Rating:
5.0

The bathroom was always clean which I appreciated

Katherine L  |  Overall Experience 
Rating:
5.0

Very clean, secure facility. Easy to access and the climate control was important to me. It always felt cool in there. Would absolutely use them again.

Anne B  |  Overall Experience 
Rating:
5.0

Everything was great, thanks!

timothy p  |  Overall Experience 
Rating:
5.0

Loved the facility and accessibility. Run very well and professional.

VICTORIA H  |  Overall Experience 
Rating:
5.0

We used Park Street storage for storage & moving purposes. They came up aces in all areas. We are very grateful for the good service.

Hammond E  |  Overall Experience 
Rating:
5.0

We cannot recommend this storage place more highly! We had our household stuff here for over two years (had planned an itinerant life and to then find a house, but something called a pandemic thwarted that plan!). Everything was just as it was when we stored it--no smell, no damage, nothing. We have used numerous storage places and this is by far the best. We are so grateful!

beth a  |  Overall Experience 
Rating:
5.0

Attendant was very rude and unwilling to accommodate in any manner when the unit was inconveniently accessible due to faulty equipment.

Christine L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eDWARD r  |  Overall Experience 
Rating:
5.0

Thanks for good service over 10+ years.

JUDY S  |  Overall Experience 
Rating:
5.0

Dave and the rest of the staff were very helpful and accommodating. The facilities are extremely clean and secure. They were able to provide a trailer & truck when we needed them. Highly recommended.

Philip M  |  Overall Experience 
Rating:
5.0

Everything was great. However, the lighting was a little poor when I was inside my unit. So I had to bring in my own lamps. But the guys were kind enough to bring in power lines for my lamps.

anthony s  |  Overall Experience 
Rating:
5.0

Kept my stuff there for much longer than expected and had very friendly interactions when it was move-out time.

CHRISTOPHER M  |  Overall Experience 
Rating:
5.0

This facility was so amazing, I'd live here! It's super clean, has an easy-to-use loading dock, and even has a bathroom! It's easily the nicest storage facility I've ever used. Nice staff, too.

Gloria T  |  Overall Experience 
Rating:
5.0

Even though we were there a short time everything was very clean and secure. Thank you very much for the present experience

Thomas H  |  Overall Experience 
Rating:
5.0

This facility is well maintained and very safe!!! Definitely worth the money and will be using them again!

Angela S  |  Overall Experience 
Rating:
5.0

The gentleman at the front was incredibly kind and informative and helpful as I also rented a u-haul van. He should get a raise!!

camilla g  |  Overall Experience 
Rating:
4.0

thanks!

Iseult G  |  Overall Experience 
Rating:
3.0

The storage unit served us well for our two years away. We were sad to learn that mice occupied some of our boxes (with handle holes) and a bureau. Cleaning was not fun. The mice ruined some fabrics.

LISA A  |  Overall Experience 
Rating:
5.0

All was great! Thanks so much!

natalie s  |  Overall Experience 
Rating:
5.0

I really don't have any complaints. The facility was clean and perfect for my needs. The staff was always helpful. I would use this place again.

Derek G  |  Overall Experience 
Rating:
4.0

Service was great, facility is clean. overall very happy.

Privacy R  |  First Impressions 
Rating:
5.0

Very good experience - very helpful, very easy to move in.

Privacy R  |  First Impressions 
Rating:
5.0

Great storage options and very easy to access during and out side of business hours. Accommodating staff and incredibly neat, clean, and secure storage. Would absolutely rent again.

Privacy R  |  First Impressions 
Rating:
3.0

I was upset that the reservation went through after I deleted it from the cart, but they were nice at the facility to call and have it canceled

Privacy R  |  First Impressions 
Rating:
5.0

The unit was clean and provided as advertised. Getting a lease set up was quick and painless.

Privacy R  |  First Impressions 
Rating:
1.0

My reservation got cancelled for some reason and I never got my storage unit. Luckily we figured out a solution a found another unit, but with this one it did not work out.

Privacy R  |  First Impressions 
Rating:
3.0

I did not move in. The terms of the facility and price did not suit my needs.

Privacy R  |  First Impressions 
Rating:
5.0

Great facility, brand new and clean with friendly service.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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