Comentarios de los clientes para Park Merced Truck Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Park Merced Truck Rentals

Clasificación general:

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lawrence L.
Clasificación:

I choose to use the Mobile Contactless pickup and it was a terrible experience. I wish on the website it will clearly list the steps involved at the time of pick up. Or maybe some of the validation steps should be done ahead of time. Definitely will not use this method to pick up a rental again especially it is during normal business hour where we get help from a live person.

Neil Patrick C.
Clasificación:

Hello, I'm writing to complain about my Uhaul experience this past weekend. I originally made a reservation on 11/15. I was told to call on 11/21 to make sure my rental was confirmed. When I called, the representative said there were no trucks available and claimed they called an left message on 11/18. However, I had no missed calls or voice messages from any uhaul representatives. I was able to find a uhaul for 1.59/mile at another location. When I arrived, the person checking me in said that my reservation was canceled because I was supposed to arrive at 8am. However, the confirmation email I received said that I was guaranteed a truck and to arrive at 9am. The representative ultimately completed my rental, but only after I complained and showed them my email. After returning my truck on time, I got an email saying I was charged $2 instead of the originally quoted $1.59/mile. Not only was I overcharged, but customer service representatives were dishonest and I feel taken advantage of. Moving is already stressful in itself. My experience with Uhaul was beyond frustrating and I am hesitant to book again. Sincerely, Patrick Custado

Eric Q.
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Nothing to improve. Customer friendly, organized and very efficient. Mr. jaime Galarza on-site Staff person is outstanding ! A+ for this recent U-Haul experience.

Zachary S.
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I scheduled my uhaul pickup for 7am and used the app so that i wouldn't need to interact with anyone, however, when i got to the UHaul location, the truck did not have any of the dolleys i had ordered so i had to wait for an hour until the store opened just to get the dolleys.

victoriano E.
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Everything was excellent

Enrique E.
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Customers lined up exactly 8:00 and I left 8:40 but still no one inside the office..

Rhea N.
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The clerk was very standoffish and seemed as though he'd rather be anywhere else but the job that pays for his bills. I had locked the keys in the truck upon return because I had misread the instructions. That part is on me. But when I asked him for help and if the insurance I paid for would cover the locksmith, he offered very little help or even interest, and told me that my insurance wouldn't cover it and I would have to pay 80 for a local locksmith. We called the uhaul customer service and he was friendly and was able to connect us with a locksmith that the insurance DID cover. In addition to that, the van upon pick up had trash under the seats and mud tracked onto the floors. The tank had about a quarter tank left, which would have been a problem for the next person if they had been traveling a longer distance and was in a time constraint to pick up something as I was. With only a quarter tank, I should have been notified that I would have to take time to fill up the tank before use so I could have planned accordingly. Overall, the service at this location was terrible, and I would not come here again unless I needed the most basic service that required minimal interaction with that clerk.

Stephanie G.
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El cliente no dejó un comentario.

Edgardo A.
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Your system of online reservations sucks! If customers already at the store & ready to rent, why he/she can't entertain the business. Instead asking the customer to go to their phone & do it themselves. Then to follow all the guidelines, taking pictures, mileage, etc.. Why bother putting someone in the store if they can't assist themselves?

Kiyoshi C.
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El cliente no dejó un comentario.

Melvin O.
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Can't think of any thing right now. But service and rental has always be great since I've been renting there 4 years now

Manuel T.
Clasificación:

Know where your vehicles are parked. A map of the site would help.

Agnes L.
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Employee was rude, didn't answer phone calls, and voice mailbox is full. Also wasn't very helpful to other customers. seemed like he just gave responses/answers to not have to deal with them.

Hee Lien T.
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El cliente no dejó un comentario.

Kiyoshi C.
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El cliente no dejó un comentario.

Karla D.
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The ui for the online experience needs a lot lot of work. I was so frustrated.

Timothy M.
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Service was excellent.

Negeen E.
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This was the worst experience I've ever had with any company. After going to our van rental which we based on the DAILY rate we paid for from the site we were told we only had the van from 11-5 that day "because other people needed it". HELLO WE NEEDED IT THAT's WHY WE BOOKED IT FOR THE DAY. then the movers we got through Uhaul were 2 hours late and the storage facility on Bayshore DIDN'T HAVE OUR RESERVATION which we booked 2 months in advance. Honestly trash.

HOANG D.
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El cliente no dejó un comentario.

Don E.
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The guy who helped at the store was rude.

John P.
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El cliente no dejó un comentario.

Sophie O.
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really poor contactless pickup. Website wouldn't load then lock wouldn't open. Car was left unlocked with blankets and dollys thrown in the back

Daniel G.
Clasificación:

Start from the basics... lol Meet and greet..

Ben S.
Clasificación:

1) clearly instruct renters they must check in condition online before driving away. 2) truck had many scratches and even graffitti on it before renting use. We photographed everything. 3) Return should be available in-person with agent especially during business hours. Should not require renter to do check-in/return by ourself.

michael V.
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El cliente no dejó un comentario.

Kiyoshi C.
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El cliente no dejó un comentario.

Martin V.
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Costumer service in this location was terrible. It was my first time renting a truck with U-haul and the guy working there did not give me any instructions, he just gave me keys and referred me to check online to figure out everything. I was surprised that he did not even gave me a copy of the contract. In addition, they overcharged me because the number of miles were miscalculated. I'm not sure if I will use U-haul again but if I do I will never come back to this location.

JIA L.
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El cliente no dejó un comentario.

Christine A.
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The only area of improvement would be customer service on-site. I noticed no one answers the phone or they close earlier than the hours listed.

JOYCE B.
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El cliente no dejó un comentario.

Dominick G.
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I was charged a cleaning fee at the conclusion of my rental. That would make sense to me if the car I rented was clean when I checked in. I reported the issue and was charged. I would understand if every reservation was charged a cleaning fee but then the car would have to be clean when you checked in. There was: Dirt all around the exterior Dirt and muddy footprints in the back bed

Nicholas C.
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El cliente no dejó un comentario.

Lynette H.
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The manager always meets my rental needs. This time he had very little notice and still came through for me.

Micaela V.
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I was charged for dollys I intended to rent that I did not get put in the back of my rental. When I asked the gentleman at the counter if they were in the back, since I didn't see them, he said yes. I trusted him so I drove to my old rental to load the van and there were no dollies. I wanted to discuss this fact upon return of the van, but when I went in to return my keys, there was no one in the place and the door was locked despite it being 11AM. I waited 10 minutes for someone to come help and no one did. Awful service, but the van was clean

Kiyoshi C.
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El cliente no dejó un comentario.

jeremy M.
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El cliente no dejó un comentario.

Micha B.
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The service at the location was great but the Van had some major issues with the brakes. They weren't really working and I realized that trying to brake on the highway just to find that I had to use all of my strength to push the pedal down with very little response. I'd recommend servicing the vans and not putting anyone else at risk. This has nothing to do with the specific location. The service on bot the pick up and drop-off was wonderful. Thanks!

Kiyoshi C.
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El cliente no dejó un comentario.

Piuti S.
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Very helpful great customer service. Very impressed

gerry G.
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The guy who work in the counter is very unprofessional very unfriendly and Rude. This guy shouldn't be working at the counter. The day I return the truck around 3:40 pm. I was trying to follow the instruction that the Uhaul texted me.. but for some reason when I took the picture of the gas and the Milage it giving me this message THE Mileage that I enter for return was lower than the Mileage when I left.. and because of that message the apps won't let closed my rental contract. I went up to the to ask the guy who works there to help to closed my rental contract. His response to me was very rude. He told me he doesn't have time to help me to closed my contract and he'll just take care of it when he comes back to work the next day

Marena G.
Clasificación:

Everything was easy...smooth pickup (guy at the counter was kind, helpful, truly provided great customer service), the truck was in great condition and the o line after-hour dropoff was a breeze!

Patrick U.
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El cliente no dejó un comentario.

Kiyoshi C.
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El cliente no dejó un comentario.

Natasha P.
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the truck could be cleaner given the global crisis, but it wasn't filthy either. There were definitely dirt marks/rocks found in the truck prior to driving it.

TODD S.
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El cliente no dejó un comentario.

Richard B.
Clasificación:

I reserved 2 vehicles using the corporate 800#. I could not confirm with location because no one answers phone in 5 attempts. V-mail box full so can't leave message. I reconfirm reservation with corporate 800# day before pickup. When I arrive the guy in office says only have 1 reservation. I provide both reservation numbers and he said not in system. I reconfirmed what I needed then he said because I return by 2:30 I can have 2nd truck as next reservation was at 3. Such a waste of time. Also when dropping off the website doesn't show truck number so I have no idea which information to enter. It just shows contract number. Luckily the girl at the office was much more helpful. She is the only reason i am giving 3 stars and she is only reason I will consider renting from uhaul again

Oscar H.
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El cliente no dejó un comentario.

Lynette H.
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El cliente no dejó un comentario.

Markus R.
Clasificación:

The vehicle needs to be checked for bad light be for going in service. Like head light, tail lights and Turn signals as well.

Mohammedrehan K.
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El cliente no dejó un comentario.

Vitalie M.
Clasificación:

The personal at that location want able to explain properly the renting procedure. I had two reservations, and finally he canceled them but I was still getting notifications for them, plus I want explained properly how to return the keys. Also I was charged another $ 7-8 today. When I came to return the van there were 6 people that didn't know what to do. Finally I just dropped the keys into the store through the hole in the window. I wish I was explained better the procedure

anne H.
Clasificación:

The van had very dirty wind shield, oil needed alert and a transmission problem. Also, it's reasonable to keep the office open until 5 or 6pm, not closing at 4pm

Andressa C.
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El cliente no dejó un comentario.

aung K.
Clasificación:

Great service

LAUREN L.
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El cliente no dejó un comentario.

MANUEL Q.
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I didn't choose this location, it was assigned to me by you because you can't keep your rental promese

Kiyoshi C.
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El cliente no dejó un comentario.

Nicolas P.
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Dirty truck, people that work there are useless and provide wrong information, not a pleasant experience at all.

Aaron A.
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El cliente no dejó un comentario.

Solon V.
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Jaime and his staff always professional and friendly.

aureen A.
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El cliente no dejó un comentario.

Piuti S.
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Customer service can be more explainable and more attended. Location is excellent. I would recommend this location to anyone. I would rent again from this location. Thanks

Albert L.
Clasificación:

Clean your vehicles. Especially during a pandemic!

David P.
Clasificación:

Truck was dirty when I got it and I was charged an extra $25 for cleaning when I returned it, even though I sent a photo of the dirty truck through the app,. Location was "open" but nobody was there, nobody answered the phone, and the call went to voive mail which was full. I ordered a dolly and furniture pads and they were not with the truck. I spent a total of 45 minutes on hold during 3 separate phone calls to customer service and still the fraudulent charges were not entirely refunded. Overall the worst experience I've ever had with Uhaul.

Kiyoshi C.
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El cliente no dejó un comentario.

Cody B.
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El cliente no dejó un comentario.

dong K.
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Representative was not helpful, wanted to overcharge and add these extraneous fees, and did not open on time. The door opened at 8:11am on 9/17/20

Regina E.
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The woman who checked me in at the counter, went far and beyond to assist us. She gave us the most friendly and competent customer service I've experienced at U-haul and I'm a long time customer. Thank you!

Reuben B.
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El cliente no dejó un comentario.

Kiyoshi C.
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El cliente no dejó un comentario.

Megan B.
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El cliente no dejó un comentario.

Arron E.
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We were helped by Jessica on our rental. She was very professional, but also added a personal touch with our encounter. Would definitely use this specific Uhaul again, due to friendly staff, vast amount of rental vehicles available and ease of return. Thank you Jessica for all your help!

Kiyoshi C.
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El cliente no dejó un comentario.

Patrick U.
Clasificación:

Best service from Jaime! Friendly service always!!!

Luis O.
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I arrived on top to check in and they gave my vehicle to another person. I had to wait and extra hour for another vehicle and they didn't even reduce my bill.

Antonio P.
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El cliente no dejó un comentario.

Kiyoshi C.
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El cliente no dejó un comentario.

Brian K.
Clasificación:

The cabin could've been cleaner. It did not look like it had ever been vacuumed or wiped down.

Robert S.
Clasificación:

This location is, in my experience, very poorly managed. I have rented here 5 or 6 times. Hours are spotty--often closed when it should be open. The van I rented this time was not clean at all. I left it cleaner than I found it, that's for sure. While it is not the owner's fault, the Uhaul app does not work for me at this specific location--however, when I asked the owner if I could call him should I have a problem, I was told no. This morning, when I called the local number to get my receipt, the voicemail was full.

Christophe F.
Clasificación:

Graffiti on the truck I rented. When I had problems with the website the person there was making me know that I was annoying him by asking him any question (I was the only person there).

Salomon M.
Clasificación:

Unorganized, unprepared And inept. Repeatedly attempted to give me a different vehicle than one I had rented. Made repeated inaccuracies and statements as why I couldn't get the vehicle I reserved. Gave me the wrong key To the vehicle. A 45 minute process to rent said vehicle. To top it off almost had my personal vehicle broken into while Dealing with them. Location seemed like a haven for all kinds of sketchy types.

ORLANDO R.
Clasificación:

If U-Haul is unable to fulfill the entire reservation, U-Haul must communicate this information to the customer, prior to pick up.

Attracta K.
Clasificación:

Nothing. Everything was great!

Ussama N.
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El cliente no dejó un comentario.

Leland K.
Clasificación:

Great Service. App didn't work for Checkout. Left note with return key and Final Bill was settled the forwarding morning. Good JOB!!!!

Steve R.
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El cliente no dejó un comentario.

Stephen R.
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El cliente no dejó un comentario.

Ammar B.
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El cliente no dejó un comentario.

Richard L.
Clasificación:

Jaime made our UHaul rental experience great! Efficient and helpful!

Shaye F.
Clasificación:

The woman working the counter was absolutely amazing. She was extremely pleasant and helpful. The back of the building where the trucks are parked is a bit sketchy. We were approached by 2 different men, one who was carrying a bat, while checking in and out. Was a little scary.

james D.
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El cliente no dejó un comentario.

Samuel C.
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Opened late, making me late for my 8am reservation

Christopher H.
Clasificación:

The app kept crashing while trying to upload photos

Jennifer G.
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Unhelpful staff.

Avril S.
Clasificación:

I arrived early. The van that I was being directed to was not in the lot. I was directed to another lot and then told I should pick up the keys in the office (I thought I wouldn't have to pick up keys in an office, I wanted a no touch solution which is why I chose this method of pick up). The man behind the desk didn't have the keys, then took them out of the lock box. I asked if the car had been cleaned, he said yes. I said, "how has it been cleaned if you are just now getting the keys out of the lock box" he said "do you want me to clean it again" obviously having been caught in a lie. I asked for another truck. The whole ordeal ended up getting me out an hour later than I needed to get out . The lying about cleaning the vehicle in the middle of the pandemic was the most upsetting thing.

Oliver M.
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El cliente no dejó un comentario.

ghazi B.
Clasificación:

the mobile app is not working. it was not able to connect to the internet quite a few times, causing the process to break down.

Mario C.
Clasificación:

You guys are great... Thank you

David C.
Clasificación:

El cliente no dejó un comentario.

Mariko L.
Clasificación:

Location was small but I got my truck on time and very convenient for the area. A little tricky to find initially since it's behind the Park Merced apartments.

No se han enviado comentarios para esta ubicación.

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