Customer service was helpful.
Reuben R
Customer Reviews for Park Merced Truck Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The car was clean but the gas tank was on empty. We had to put $49 of gas in the car to get to our destination and back. We got $30 credit so I am grateful for that BUT we should never be given a van on empty. I just think that was not cool. Still I would recommend this place because this could have just been a fluke.
Maureen VBooked for 8am. Nobody at the location. Didn’t get a truck until 9:15. I was extremely upset.
Everette RThey were so poorly prepared for a reservation that they thought they didn’t have any of our reserved dollys. They ended up having the dolly’s but 0 furniture pads. Then the truck was filthy and they sent one woman out to sweep it. The truck also had less than 20 miles of gas when we received it. Not to mention, the gas tank is broken so it took at least 30 minutes at the gas station to fill up because the safety on the fuel spout kept clicking off literally every two seconds.
Nicholas TNeed more customer service
MAN LKeep providing excellent customer service.
DERRICK WExcelente servicio y atención
angel sStaff was very nice and helpful. And patient. Thank you
Laurence MEverything was smooth and fast, thanks!
Daniel AI was charged a fuelling fee. Luckily i had pictures to prove i even left it above the amount i recieved it
Joshua CFun time, clean and dependable.
ELIJAH SThe woman helping me was phenomenal, very kind, knowledgeable, a great people person. She was very helpful from start to finish The equipment was soaking wet, the gas was empty, but all in all it got the job done. The woman who helped form the start was also kind her response to my negative experience with the truck I rented. She was a real positive presence, in what could have been all around negative one
Julian LBe sure van has some gas in tank before pick up.
Lynne HThe truck was dirty but the woman who runs the place is very very professional and very friendly
Luis AHispanic lady was smoking weed outside and was not manning the counter. She wasn’t pleasant at all and had a little bit of an attitude when asking me to go and take a picture of the the final mileage and gas gauge. I’m probably not going to return to this location
Lieng SThe app was slow to sort through and when we finally found the truck after 30 minutes of trying to get everything to work properly on the app, the truck was out of gas and we had to immediately find a gas station. 45 minutes later we were ready to go. Super annoying on a moving day when you have people waiting to help you move stuff. I liked the idea of app-based rental but the practicality was a different story.
Michael KDoing this online thru an app was not helpful
John SHit charged for gas , but I put gas in
Ronald PIt was so easy to rent the vehicle I wanted.
Terry TThe Uhaul employee was blunt and obnoxious...no please and thank you at this location...Uhaul just lost a customer.
Richard FLa persona que me atendió hablaba español y muy buena atención. Gracias
RAFAEL AMore agents and faster computer network.
Brenda Ggrumpy attendant she doesn't know how to treat customers well
Gilmar BThe dolly and pads I ordered were not provided, this caused the movers to take additional time and ended up costing me hundreds of extra dollars. I am so upset! I am moving because I lost my job and the extra expenses are killing me.
Sherae DThe truck there was not the one that I requested. The dollies and furniture pads that I requested were also not there. Afterwards, it was not easy to get a refund.
Andrew HI tried using the app to check in, but the app did not work well
Bryant CMaintenance of vehicles, unsatisfactory.
David Cfront desk puts the smart in smart ash you can still go just know what you walking into
Gee HHave designated parking spots that are not only limited to 2 hours for customers personal vehicles while using trucks.
rosaline rAll good
Eric KNo customer service. Location was closed during normal business hours. Unable to contact location representative . Hold store representative accountable for not being on site during business hours.
MARCO FThe person is very nice 👍
Luis AFantastic service. Easy pick up and drop off. Truck had plenty of power and easy to drive.
Michael MThe tires were low on both rentals and the gas had been siphoned on one of the rentals as well. The tires should be checked before renting out to the next customer. If the gas is on empty, it should be filled a touch to get the customer going.
Frank WThere was only one person working and it appeared that there was too much for her to be responsible to be there all by herself. I usually use another location that is bigger and has more people working.
Delia SMs Karen was extremely polite, so polite, great attitude when explaining the process...your company should take a great pride having such an awesome employee as Karen is. Thank you Soo much.N.H
Nora HThe problem with printer. Always no papers or not working. How am I going to files taxes. Email was incorrectly typed in . I never received email receipts ryanshek67@gmail.com
ryan SCheck in person was very helpful.
jeffrey cSo easy. Friendly, smooth, so helpful, love all support I get from them. I really love and appreciate. Thank you guys 😊.
Sonia BHad more of an issue with the mobile app being clunky and taking some time to work through, otherwise everything went well. Equipment was well maintained.
John Pthe staff seemed disinterested
Grace WSuper smooth experiment
Bilal AEmployee unhelpful and seemed bothered by my existence as a customer. Unable/unwilling to answer my few basic questions.
Tatjana CI arrived at the location from the south and got super confused as to where to go -- looks like all the "Return Here" signage is on the north side of the parking lot. If you added a sign at the SW corner of the lot (near where the vans are all parked) I would have been a lot less confused.
Timothy BGreat and courteous crew.
Nora HGood service
Omar AAlways a very quick and smooth experience. The vehicle was clean, newer model.
Vittorio LBoth of the workers were really helpful and friendly. There are a lot of bad reviews on Google, however, I think this location is misunderstood. I wonder how many customers make a last minute reservation and then find out that their truck is not available. They then write a bad review, when in reality it’s their own fault for not reserving earlier.
Elvin RWent smoothly!
Peggy CNothing everything was good and handled professionally with questions I asked ...
Terrence TVery good
Javier BPark Merced is an ok location, convenient. Makes sense for heavy turnover area and college activity. but area in general isn't classy.
matthew cEverything was great The Customer service was very helpful with information and details needed ...
terrence tReceptionist needs to improve her customer service skills; seems like she does not like her job. Other than that, everything is good. Thank you!
Tony T