Comentarios del cliente para Park Hills Self Storage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Park Hills Self Storage
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lisa K. en
The staff in Park Hills helped me and answered all my questions. Returning the equipment was quick and easy and they worked with me to ensure my moving ordeal was simple and stress-free. I would use their service again and highly recommend to others.
Beverly H. en
The online rental was awful sat waiting in the cold had to call several times to get the lock bocks combo to get keys it took over an hour nobody had a clue and my credit card was charged and was told it wasnt
Nellie B. en
Very nice person. New equipment. Only problem was ER break kept sticking.
Amber H. en
Getting this uhaul made it so much easier to move. We got the 15 foot truck and it was clean and alot bigger than I thought it would be. The staff was very friendly and polite. We were suppose to have the truck back by 3 but we were running a little late and when I called, the woman I spoke with was so nice and told me that it was ok and to just take my time.
Douglas M. en
We reserved a Uhaul on Saturday 12/07 for the following Saturday. We received conformation for a 10am pickup. Fast forward to this Saturday 12/14. We woke to a text telling us our Uhaul would now need to be picked up at 9am at a different location. We drove to the location, it was closed. No one answered the number we were given in the text. We called the original place our reservation was made. They had someone else call us and we ultimately were able to get a Uhaul at a third location. We were refunded our $50 Reservation Guaranteed fee but that did little to make up for our time and gas driving from place to place. Wondering how they can guarantee us a truck and then it not be there!?! Extra kicker - we did not receive our email confirmation for the third location until 7:40am Sunday morning!
Bao N. en
I picked up the U-Haul the evening before so I can do an early move with friends helping next morning . However the truck battery is dead when after we loaded everything and ready to head out. If it wasn’t for one of our friends’ with a jumper cable readily available this would have turned out very bad. I was given a terrible truck and I shouldn’t even have to pay for all of this. This was more of a hassle than an actual help to use a U-Haul truck...wish they would have taken care of their trucks better so customers don’t have to suffer from stuff like this.
jon M. en
Great service
Robert P. en
Donna is always very, very helpful! Thank you!
Scott H. en
Unprofessional office setting. The staff was helpful, but the setting was uncomfortable. I felt like I was doing business in someone's living room.
Robert F. en
17 foot truck I ordered not there got a 15 at different price truck smelled bad spent first 20 minutes wiping it down with Lysol wipes
mary B. en
Everything was great.
Robert P. en
Donna in Park Hills is fantastic! Really helpful and great to work with!
SCOTT S. en
This location was easy to find and the lady was friendly. She was dealing with a slow uhaul website so she just did the transaction on paper. The 20' truck was well used and looked like it had been used as a delivery truck with a windshield that had a round crack in it.
John C. en
keep it up
Deborah F. en
Make sure equipment works. Give a discount on the price because of the huge inconvenience!
Patricia W. en
Don't allow smoking in your rental vehicles.
Angela J. en
Easy location to get to. Our rental was ready to go when we picked it up. Thank you ??
Miranda R. en
There is nothing to improve...had an excellent experience and even need to extend the hours of rental due to traffic and didnt have any issues. Was so glad there wasn't any extra fees! Made moving my son to U.K. easy and stress free!! (Kinda) Thanks again!!!
Michael T. en
none
James H. en
make sure the body odor from last customer is out of cab
John C. en
I really like Donna! She's knowledgable and she's friendly and most of all, she's very, VERY helpful!
Jamaine M. en
Rep was very helpful. Got me in a d out a d had answer for all my questions
Kimberly M. en
I was over charged. Over 70 miles for this uhaul not good business.
Amber S. en
I had to clean the truck from prior customer but it wasn’t horrible. Could use a better parking lot for better access to this location.
Cam'el J. en
THANK YOU MS. DONNA FOR GOING OVER AND BEYOND OF WHAT I EXPECTED. ALTHOUGH YOU WERE HAVING PROBLEMS WITH YOUR UHAUL SYSTEM, YOU WERE FAST AND COURTEOUS. SEE YOU ON OUR NEXT MOVE!!!
John B. en
I reserved a truck in Newport on 7/4 for pickup at 1pm on 7/5. At 12:52 someone called to tell me Newport didn’t have the equipment and I had to go to Park Hills. Eight minutes. I was in the car heading there. If it was already rented they would’ve know when they opened not 8 minutes before I arrive. The Park Hills lady was nice but the facility was disgusting. The truck had a broken win that went from one side to the other and fractured up and down. You’re not supposed to drive with a broken windshield but you’re renting damaged dangerous vehicles. Windshields are cheap, get ur fixed before someone gets hurt. This was the last time I will use U-Haul, and I will share my experience with others as well.
Lauren D. en
The 2 front tires needed to be replaced as they were unevenly balanced and worn down to the steel reinforcement. This was unsafe and illegal and we could have been in a serious accident. I have already sent a message to corporate.
Mike F. en
Great customer service. Van was ready on time and drop off very easy. Will rent again.
Ronda L. en
I received a text the day prior, telling me to pick up the truck at 4425 Dixie Hwy: (text) Your U-Haul res 23326457 is sched. at 4425 DIXIE HWY in ELSMERE at 8:00 AM on Saturday, June 22, 2019. Call (859) 342-8170 to confirm. I called this location Friday evening to make sure the truck & trailer were on property, ready to go for Sat am 06/22/19. This location confirmed my reservation to me. I arrived Sat am to get truck. I was told at this location that my rental was canceled & they did not have a truck. I was furious and told the owner (who waited on me) that†I called the night prior to confirm & one of his employees said all was ready for the morningâ€. Also stating he better find me a truck. He called someone & told me to go to the location that I did pick the truck up from. I had people hired to help me move from Northern Kentucky and different people to unload me in Shelbyville, KY. I never received a 24-48 hr phone call from U-Haul. I don’t know who canceled my scheduled rental. I was beyond furious with the location on Dixie Hwy because I called and spoke with an employee at that location the night prior, being told all was good for pick up Saturday morning. I have not experienced a more disfunctial rental or what the owner on Dixie Hwy had me go thru Saturday morning. I do wish to credit my account for this gigantic hassle. I don’t think I can trust U-Haul for another rental. ( I have used U-Haul for the past 9yrs). Something needs to be done, with who cancelled my rental at that location. Please call me to explain this if it is confusing.
Travis J. en
Clean the back of the truck
David V. en
Location not ideal. Wanted to and expected todrop off trailer there, but they didn't have space to park it or room to turn around. Made me drive 25 minutes away to the next closest uhaul location to drop off the trailer.
John F. en
Picking up a truck was super fast and easy at Park Hills, they had everything we needed, mainly just boxes and tape we needed. Chris the regional manager does an awesome job in the NKY area. Thanks Uhaul for making our move so much easier. John F.
Bridget J. en
No one was at the office at time of drop off but everything was organized and lots of space to leave the truck. Overall good experience.
Paul L. en
Great service and attention
Tom F. en
The back of the truck smelled like stale beer and a partially full bottle of beer rolled out the truck. When I told the lady about the smell she said "oh, that's one of those self check ins " and that's it. Parking lot is extremely crowded since they have a huge boat and camping trailer on the lot. It looks like it is run out of their home. Not at all like other locations I've been to. Won't go back.
Ryan S. en
The office was closed when I arrived, so I can’t speak as to the quality of the staff. But the location reminded me of the Bates Motel. It appeared to be clean, but not very inviting.
Kenneth S. en
Donna was very helpful and knowledgeable.
Jane J. en
I do want to thank the representative who helped us over the phone. I have nothing but gratitude. My experience with online process: I picked up the truck around 7:20 am. The day prior I called to confirm. They said just log in the website it will give you a code and you'll open the box to obtain the key for the truck and that's all you need. Nobody suggested it would be the most difficult process to get that code to open the box. Too complicated online process. It took 30 minutes to open that box. Too long, too many steps. It would've been easier to have somebody at the office that early to give us that key. Thank you.
angela D. en
I recieved Great customer service Thank you
DANIEL A. en
Gave me the wrong vehicle that cost us more in gas. Rented for 7 days, brought it back during business hours and got charged an 8th day. Make sure you always set the turn-in time to the end of the business day. If you're even a minute late from the time you set, they charge an extra day and corporate will back them up for that. Why even let the user set the turn-in time then and not just say "by end of the business day"? We've never experienced such an asinine scam in all the years we've used uhaul. Entire property is falling apart, lobby is disgusting. Takes 5-10 minutes before someone shows up to the front desk to help anyone. After 7 years using this company, we will be giving our business to Budget and we recommend you do so as well.
Rod V. en
We had an excellent visit with a very helpful attendant. Despite the fact that I was running late on returning the truck she kept her composure and treated me great. I would definitely refer this location for rentals and despite having one right down from where I live, I will return to the Park Hills location.
Thomas T. en
This place is a dump. U-haul should revoke their franchise. They didn’t have the refrigerator dolly I reserved. I would definitely find another location
Alex M. en
Everything was good. The lady running the place was very friendly and helpful. Our truck we reserved wasn't available but she took care of us! Thank you
maria N. en
Donna was great. I have no complaints.
Devin G. en
I think we got bed bugs from the truck
Jeffry C. en
Small, but very friendly! Thanks!
KEN K. en
Small location; helpful woman in the office; equipment was exactly what we needed.
William H. en
Equipment was dirty and the rear roll up door was frozen
Dan M. en
The inside was very dirty and greasy. Picked up a couch, which as cream color and had black grease on it from the back of the door. And the door was very tough to close. I was the only one who could pull it down and it should take a grown man. Simple fixed though, clean inside and back of door and put some white lightening the rail tracks. The lady at the desk was very nice and helpful, she gets 5 stars and why I would recommend this location to others.
harry S. en
Friendly staff
Theresa P. en
I love this location, and every time I rent from Park Hills Storage, I am quickly and efficiently helped. Excellent customer service and wonderful attention to detail.
jessica S. en
They were open the hours posted, even on the weekend before Christmas. Rental was easy with courteous service. Items rented were in good condition.