Customer Reviews for Park Hills Self Storage
(Distribuidor de U-Haul del vecindario)

580 comentarios

1430 Dixie Hwy   Park Hills, KY 41011

(859) 757-0148

Location Hours

  • Lun.: 8 a. m. - 12 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 5/25/2021: 8:00 a. m. - 12:00 p. m.

Services at this Location:

Contáctanos

(859) 757-0148

1430 Dixie Hwy
Park Hills, KY 41011

Services at this Location:

Location Hours

  • Lun.: 8 a. m. - 12 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 5/25/2021: 8:00 a. m. - 12:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
3.0

Office said the vehicle was clean however it had a foul smell and we were charged for the cleaning when we said it was dirty when we dropped it off

Meynard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander C. 
Clasificación:
3.0

El cliente no dejó un comentario.

anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared C. 
Clasificación:
5.0

Donna does a great job. She helped me out!

Nicholas B. 
Clasificación:
5.0

Very nice and understand personal. Will rent from them again

Trace D. 
Clasificación:
5.0

Double check cleanliness of the vehicle. The inside and back of truck was dirty. But overall, great service.

betty J. 
Clasificación:
3.0

Everything went smoothly. That particular truck could use some new windshield wipers

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOANNE H. 
Clasificación:
5.0

Very professional and caring staff. Will be using this excact location over the next few weeks to prepare for a long distance move.

Jacqueline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla A. 
Clasificación:
3.0

Don't require the customer to use their password to EXIT the property. All is needed is a motion sensor on the inside that automatically opens when someone trips the sensor

Natasha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

No improvements! Everything was great.

Beth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Nothing to improve. . This is Very convenient to Covington. Clean but welcoming. Manager patiently answered all questions & explained all details. Longer hours might have helped some but she was there when we needed her.

cornelia R. 
Clasificación:
5.0

The lady was friendly and helpful. I don't know anything that could be done to improve this location.

Billy S. 
Clasificación:
5.0

Nice people, helped with hooking the trailer

Aron K. 
Clasificación:
5.0

Mangment is great... She actually care about the custmers... 10$$.. wont rent at any other location

james M. 
Clasificación:
5.0

Great customer service and very simple rental and return process. Would recommend this location! Thanks for being customer first!

Eugene K. 
Clasificación:
5.0

Great experience! The woman that helped me get checked in was very nice.

Zachary M. 
Clasificación:
5.0

Very nice clean place easey access i will make this my rental place from now on

tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

Nothing. Excellent service.

Robert H. 
Clasificación:
5.0

Very nice staff

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
2.0

I did not get my furniture pads that I was charged for and the whole driver side seat and steering wheel were sticky. Ruined my clothes.

Nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob K. 
Clasificación:
5.0

Always Friendly, professional customer service! Thank you!!

Anastasia C. 
Clasificación:
1.0

This location is basically a dirty storage unit. The woman who assisted me was not very interested in customer service. I picked the same location for pick up and drop off and was originally told I could do it. The night before, I received a text that I would not be able to park there because there wouldn't be space. There was nothing but space, the entire lot was empty. My move ended up being so much more complicated because of this uhaul experience.

Taylor N. 
Clasificación:
2.0

The parking lot is full of craters/potholes. The office is old and dirty looking. It was quick and easy. The woman checking me in and out was nice. I didn't have to touch anything but the doorknob coming and going would like to see more sanitizing of doorknobs and trucks. Clean the steering wheel and door handles and maybe leave a check list that it was completed.

Renee N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
4.0

Probably nothing can be done but the truck smelled like cigarettes really bad. The staff was helpful and provided quick service.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
3.0

The location is very difficult to get in/out of especially with a trailer. The staff was extremely helpful and with out them I probably would have gotten into an accident due to the location. In the future if I have to drop a rental in the KY area I will select a different location.

Robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
3.0

The overall experience was very good. The staff was friendly and the check-out/in process was very simple and quick.

Gregory B. 
Clasificación:
2.0

Attendant was not wearing a mask inside. Attendant insinuated the uhauls were not disinfected between reservations even though covid was present in our community. Attendant did not seem to respect 6 foot social distancing guidelines. U-haul smelled like an animal had been in it before the reservation.

Bernard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

I arrive just as the sun was setting. The parking lot is too dark for nightfall and there is one massive lot hole in the lot.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Racheal M. 
Clasificación:
5.0

First time using a u-haul and moving and had an excellent experience. Pick up and drop up were super easy. Truck was easy to drive and was able to haul all my needs.

Katelyn A. 
Clasificación:
1.0

When I made my reservation, I was supposed to drop off downtown Cincinnati, instead I had to drive to Park Hills, KY, costing me approximately 13 minutes additional drive time! Overall, my experience was NOT good.

Brent J. 
Clasificación:
3.0

El cliente no dejó un comentario.

LYLE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart H. 
Clasificación:
2.0

Scary poorly lit renovated motel.

Grant L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

Manager was very kind and helpful

mIAH I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

worked well fast puckup,drop off

paul L. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon W. 
Clasificación:
5.0

She person that worked there was wonderful. She was kind and professional. I would rent from her location again (which could happen since my daughter is in college close by).

mIAH I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley M. 
Clasificación:
4.0

No improvement needed.

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace T. 
Clasificación:
5.0

Nothing whatsoever-Donna is always a pleasure to work with.

Susanne D. 
Clasificación:
5.0

Staff was excellent. Just keep up the great service.

Jacqueline F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy C. 
Clasificación:
4.0

First of all you need to educate you customer service people the difference between a car transport and a car dolly. Because we had an order for a car transport which was supposed to be a dolly. Thank God we called to verify the day before we left. Then we did get the dolly at this location but it was a three hour round trip to get it. And we were told we would be charged a flat rate of 200.00 for our trouble, but was charged a deposit of 75.00 cause we didn't you our card. So needless to say we were not happy. But we also decided to just drive our car from now on cause it is no Hassel then

JAMES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Quick and easy way to get a moving truck.

Nicholas S. 
Clasificación:
4.0

Service was excellent. Location is convenient, but needs some TLC to be more enticing.

John K. 
Clasificación:
1.0

Location was not open, had a sign on door written in sharpie marker that they were closed. Then it took me over two hours to get the vehicle with a rep over the phone.

Devin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen T. 
Clasificación:
1.0

The attendee on site was not helpful at all. She was a little rude and didn't seem to really know what she was doing. She completely cancelled my reservation and created a new one and changed the drop off location without telling me. She also could not get the trailer on my hitch so my dad had to to it himself.

Caitlyn S. 
Clasificación:
3.0

The self pick-up didn't work as the UHaul website was down, so the process to pick up the UHaul took quite awhile.

RACHEL K. 
Clasificación:
1.0

I've never had a bad experience with uhaul until yesterday. From the start I had to pick up a truck that was completely out of my way. This wouldn't have been a problem until the paperwork I received didn't match the truck I received. So I had no idea where my mileage stood. Then when I tried to return the truck, the online drop off wouldn't let me check the truck back in. It kept saying the milage was lower than the original mileage. So, in order to return the truck I had to call several different places and eventually drive back to the drop off location. Then I found out that now I had two trucks on my online profile. Eventually I got through to the uhaul main number and received an excellent rep who fixed it. This was a major headache during an already stressful time of moving.

calvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy R. 
Clasificación:
1.0

Better customer service and clear communication. I wasn't told that there was a fee for an employee to help attach my car to the dolly and after paying the employee did very little to help (I ended up having to do it myself). I would pick another location to work with if you're wanting helpful service.

ambriehl C. 
Clasificación:
5.0

The lady was extremely friendly and helpful! The only trouble was checking in online to have no contact. You're website is shit and slow! Other than that, my in person experience was great

JAYSON J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
4.0

Truck smelled like cigarettes but attendant was nice.

Emilio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

devin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
4.0

The staff was very courteous and friendly.

Kenneth S. 
Clasificación:
5.0

Donna did a great job arranging for the trailer for us! Thank you!!

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan S. 
No se han enviado comentarios para esta ubicación.

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