Customer Reviews for Paradise Wine & Spirits
(U-Haul Neighborhood Dealer)

70 reviews

12353 Hwy 72 N   Loudon, TN 37774

(865) 408-7794

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(865) 408-7794

12353 Hwy 72 N
Loudon, TN 37774

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Claiming the vehicle using the app wasn't seamless. Had to uninstall and reinstall the app to show for my rental to show up. Also the dolly wasn't present even though I ordered one.

David Williams 
Rating:
4.0

Check-in / check-out through the Uhaul app was difficult...poor reception at this location made the app experience less than satisfying.

David Ahles 
Rating:
5.0

Easy and Convenient

Edward Sellers 
Rating:
5.0

Really nothing,drove great.

Gail Voorhees 
Rating:
4.0

The previous renter of the vehicle did not check in the proper way (locking key in back, etc..) that made my rental very stressful on a cold day. Had to walk back and forth multiple times until the owner realized key was in the overnight box.

DAVID SNIPES 
Rating:
5.0

Customer did not leave a comment.

VIREN PATEL 
Rating:
3.0

This is an unfair review of the location. The staff was very friendly and tried to help but the system that U-Haul has gone to (no contact rental) is severely flawed. This was by far the most frustrating rental experience I have ever had. If the location wouldn’t have been open I would not have gotten the truck. Key was in lockbox and not where is was supposed to be BUT the direction from uHaul is very bad

DAVID SNIPES 
Rating:
5.0

Customer did not leave a comment.

John Delaney 
Rating:
2.0

Might want to work on the U-Haul app. It does not allow me to log on. Had to call U-Haul tech support to get the truck. The operator of the location had no idea how to assist with the app

Michael Bray 
Rating:
5.0

Customer did not leave a comment.

Steven Benn 
Rating:
5.0

Customer did not leave a comment.

Yobana Lara 
Rating:
4.0

The location was convenient enough but was a bit sparse on space. My truck has a large turning radius. A few more trailers and it would have been difficult to turn around in the confinement of the parking lot. I returned the car hauler on a Sunday afternoon and the person in charge of rentals was not at the facility.

James Lisic 
Rating:
5.0

Customer did not leave a comment.

Rachel Faber 
Rating:
5.0

Customer did not leave a comment.

tim noble 
Rating:
5.0

Customer did not leave a comment.

Robert Prazak 
Rating:
5.0

Customer did not leave a comment.

laurie schuster 
Rating:
5.0

Customer did not leave a comment.

Tanya Sierra 
Rating:
5.0

The agent handling our truck pick up was very pleasant, friendly and helpful. He explained all aspects of our truck rental very thoroughly.

Dale Blanton 
Rating:
5.0

Customer did not leave a comment.

STEPHEN FLY 
Rating:
5.0

Customer did not leave a comment.

Amanda Paradis 
Rating:
5.0

Customer did not leave a comment.

Alex Coley 
Rating:
5.0

A private mover dropped off the truck so I have to assume that there were no issues.

Chris De Nunzio 
Rating:
5.0

Customer did not leave a comment.

glenn koelsch 
Rating:
5.0

Had uhaul reserved in separate location for 6pm and manager stated Uhaul paid them from 9-5 and they weren’t fooling with it but this location I am very satisfied with

Christopher Beaty 
Rating:
5.0

Customer did not leave a comment.

Tracy Grieve 
Rating:
5.0

Just keep up with the work u all do

Vincent Lancaster 
Rating:
5.0

Best location to rent a uhaul equipment with excellent service!

VIREN PATEL 
Rating:
3.0

Wanted extra fee to hook up trailer

James Brown 
Rating:
1.0

The man at Paradise Liquors was as rude as he could be!!!! We will NEVER rent or return a truck at this location. We returned the truck about 10:30 am on the day it was supposed to be returned and he said that he wouldn't be able to check it in until later in the day so I didn't get a receipt and he didn't check the truck in until it was considered the next day and I was charged for a another day, luckily we called U-Haul and they credited the money back. We swept the truck out before we took it back and he told us we had to sweep it again or he would charge us $25.00 if he "stepped foot inside the truck". He was very very rude!!!!!

Linda Backus 
Rating:
4.0

Customer did not leave a comment.

Roger Bowen 
Rating:
5.0

Great customer service evert time i rent from them .

Elbert Tharp 
Rating:
5.0

Customer did not leave a comment.

Les Robinson 
Rating:
5.0

Gas was a joke. 400 in just gas. Got maybe 3 mpg

Jay Timo 
Rating:
5.0

Customer did not leave a comment.

Glen Hukins 
Rating:
5.0

Customer did not leave a comment.

Les Robinson 
Rating:
5.0

Customer did not leave a comment.

Elbert Tharp 
Rating:
4.0

Very friendly at location. Helped me complete the app process because of difficulties occurring with my app. Would not accept 5 valid phone numbers for verification.

Michelle Imgram 
Rating:
3.0

I was irritated that I had to go a further distance to pick up my rental. Which in such did not have the dolly that I had on my reservation. He was able to pull one from another store, but that required me to go to the place I originally wanted my pick up to get. Trailer was not well maintained. Had a light out, and the ratchet straps were rusted and would not hold. Had to buy extra straps to hold my car on the trailer.

Lucas Vanwoert 
Rating:
5.0

Great service and very knowledgeable.

Finis Rushing 
Rating:
3.0

You guys need to update your trucks newer models for long drives

Kevin Kibodeaux 
Rating:
5.0

Customer did not leave a comment.

David Masters 
Rating:
5.0

Customer did not leave a comment.

Rebekiah Roberson 
Rating:
5.0

Fewer notifications

Paul Busse 
Rating:
1.0

If writing a review is answering one question, it’s can you trust them…my answer is no. They will add charges after you leave. They refunded my “ cleaning fees” but the owner of this affiliate can’t be trusted. Go down the road.

tom short 
Rating:
4.0

Customer did not leave a comment.

MARK WISHAM 
Rating:
3.0

Customer did not leave a comment.

Jim Brown 
Rating:
3.0

It was a liquor store, not a uhaul dealer… but it was convenient.

Robert Rieger 
Rating:
5.0

Customer did not leave a comment.

David Masters 
Rating:
3.0

This location does not provide any additional equipment (dollys etc..)

ERICA HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Stephanie Mccarty 
Rating:
5.0

Customer did not leave a comment.

JASON SAWYER 
Rating:
5.0

Customer did not leave a comment.

GARY MEIROSE 
Rating:
5.0

Customer did not leave a comment.

Brandon longaker 
Rating:
5.0

Customer did not leave a comment.

ed tunkel 
Rating:
5.0

Customer did not leave a comment.

JAMES CARL ROBOSAN 
Rating:
5.0

Customer did not leave a comment.

Philip Knapp 
Rating:
5.0

Customer did not leave a comment.

JESSE RICHTER 
Rating:
5.0

Customer did not leave a comment.

Glenn Kanak 
Rating:
1.0

Customer did not leave a comment.

Christopher Nichols 
Rating:
4.0

Customer did not leave a comment.

DEANA DANIELS 
Rating:
5.0

Great people who operate at this location.

Elbert Tharp 
Rating:
5.0

Customer did not leave a comment.

Matt Thompsom 
Rating:
3.0

The tandem axle car hauler had a fire that was half flat. I showed the UHAUL representative and he didn’t seem to care.

randy rust 
Rating:
5.0

Customer did not leave a comment.

Hafiz Ganiyev 
Rating:
3.0

The number of emails generated and actions expected for a rental seems like a bit much. Also, I attached photos of my drivers license yet they still needed to be taken again by the attendant because they apparently weren’t close enough. Other than that, everything else was fine. What happened to the good old days where you just filled out a form, showed your drivers license, and were on your way with no additional messages or requirements?

Brad Knecht 
Rating:
5.0

Customer did not leave a comment.

Elbert Tharp 
Rating:
5.0

Customer did not leave a comment.

Don Freeman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JENKINSON 
Rating:
5.0

Customer did not leave a comment.

JASON TILLER 
Rating:
5.0

Very friendly, helpful and thorough

joseph roybal 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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