Customer Reviews for Paradigm Automotive
(Distribuidor de U-Haul del vecindario)

558 comentarios

310 W Laurel St   Brainerd, MN 56401

(218) 297-0005

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 6 p. m.
  • Vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(218) 297-0005

310 W Laurel St
Brainerd, MN 56401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 6 p. m.
  • Vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross Morgan L. 
Clasificación:
5.0

we were happy

Carl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Tire pressure on one tire low. Noted after trailer loaded.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike N. 
Clasificación:
5.0

The customer service and knowledgeable of the staff is wonderful and much appreciated. I did leave comments about the roll up door track needing some work before someone else uses it. As a woman I wouldn't have been strong enough to work the door by myself. I'm thankful my son was with to open the door each time.

REBECCA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA S. 
Clasificación:
3.0

These questions don't reflect the real issue I had in that this location is 50 miles from the location where I had reserved a trailer. This is a bit more than an inconvenience.

Carol G. 
Clasificación:
5.0

This location is always professional and kind. Great service!!!

JOSEPH L. 
Clasificación:
5.0

The young woman there that manages the reservations, check out, and return is excellent. (Her name starts with a "C" but I don't remember it exactly.) She is really on the ball, talented, customer focused, and very responsive.

BRIAN P. 
Clasificación:
5.0

The owners are helpful, friendly and flexible to work with. They know U Haul inside and out. They were able to give me a detailed quote for my out of state move coming soon.

REBECCA Q. 
Clasificación:
4.0

Parking the trailer is on a hill and it needs to have barrier to prevent it from rolling to the railroad tracks.

AUDREY R. 
Clasificación:
1.0

The parking lot was thick sand, when backing the truck out it got stuck, had to be towed out. The gentleman working the location was rude asked why I didn't pull out and drive on the sidewalk because apparently that is what they do. No printer to print receipt. Waited 20 minutes upon return they offered to take the keys and e-mail us our receipt as soon as the one person that could help us was off the phone... did not get the receipt until the next afternoon. The truck was clean and comfortable. The service, location, and sand trap of a parking lot left a lot to be desired.

THOMAS M. 
Clasificación:
5.0

Explain where some of the commonly used features are located and how they work, ie. Lights, signals wipers, etc. Thanks.

William F. 
Clasificación:
4.0

Have staff wear masks. We are in a pandemic and it would be safer for the customers and the staff. ¡Gracias!

ZOE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
1.0

Give customers more than 24 hours notice that they have to drive 6 hours to get their truck! Then have a Truck there!!! Terrible experience!

Patti R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
4.0

I believe there was good customer service and knowing well of what they were doing would rent to them again for sure

JULANN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

Nothing at the moment

JERRY V. 
Clasificación:
5.0

It would've been nice to have something available in Little Falls, rather than having to drive all the way to Brainerd.

gail F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

Very friendly individuals

HEATHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL J. 
Clasificación:
5.0

The trailer i rented had grease on the the floor and the door was very difficult to raise. It kept getting jambed and the gasket was falling off. There is a leak somewhere on the side. We drove through a little rain and when unloading found some items were wet.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl E. 
Clasificación:
2.0

I have rented from this location several times. They are not polite at all. I always feel like I'm an inconvenience when I arrive to pickup my equipment. Very poor customer service. They sent me with a trailer that's taillights weren't all working. When I mentioned it at my return the lady knew they weren't working and said she wasn't sure why they rented me that one because it's scheduled for repair. I would not recommend that location for U-Haul or any other services.

AMANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis I. 
Clasificación:
5.0

All went well. Young lady there was very knowledgeable and pleasant.

JOHN M. 
Clasificación:
1.0

The truck was filthy. When I pointed this out to the lady helping me, her response was that the cleaning lady did not show up the day before. I commented on the nastiness that appeared to be chewing tobacco spit all over the center console and in the cup holds, and what was a mixture of we cookies and very clearly some sore of farm excrement on the floor she was kind enough to offer me some disinfecting whips. She did say I could use as many as I liked. My wife and I stopped at a Walmart and got cleaning supplies. We cleaned the cab multiple times on our 1600 mile drive to Redmond Washington. We even used air fresheners , in the end we were not very successful in getting the smell of hay and farm yard out of the truck. I want to add that the rear of the truck was not swept out. And the front of the truck was covered in bugs. As a safety concern I pressure washed the front of the truck in a self serve car wash to just get something that was less disgusting. I won't even get into the fact that the website claims 12mgp but the trip computer reports only 8.7 mpg, or that the U-Haul inspection sticker on the door say 2015 on it. This was a horrible experience. My previous rentals were ok. But this has me thinking if I ever want to use UHaul ever again.

THOMAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry D. 
Clasificación:
5.0

Excellent service.

Terry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
2.0

The inside of the cab of this truck smelled like urine. I rented a tow dolly that I couldn't use because the straps were fraid and I didn't trust it. The outside of the truck was covered in mud this was the first time I ever rented a U-Haul truck and I don't think I ever will again!

MARVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL HARRISON T. 
Clasificación:
3.0

Got charged way too much even when we returned a day earlier. We were told we would not be charged if we didn't need it the full 2 days because they couldn't switch it to just 1.

STEVEN C. 
Clasificación:
4.0

I didn't know where to park the truck to at first but later decided to pull around onto the grass so I wouldn't block the door. Maybe a sign to direct people to the correct location.

CHRISTOPHER S. 
Clasificación:
3.0

Door was broken on the Uhaul and was dirty inside. The people at Paradigm were friendly to work with.

KRISTINA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lorie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINE C. 
Clasificación:
3.0

They need to alignment in truck the steering wheel was blocking the speedometer the whole time.

RENEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY J. 
Clasificación:
5.0

Representative understood our needs and assured trailer was adequate and they were right!! thank you- keep up the great work!

PETER R. 
Clasificación:
5.0

Very friendly and efficient staff.

BETTY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody L. 
Clasificación:
5.0

The app did not work but the customer support were glad to help.

MICHAEL S. 
Clasificación:
5.0

The staff at this Uhaul were very friendly and helpful. I have dealt with them in the past as well as other uhaul businesses. By far the beat one I have been to.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

Nothing i can think of at the moment. It was quick and easy. The staff was friendly and respectful.

PATRICK P. 
Clasificación:
4.0

The last truck we picked up was filthy. The cab was muddy and so was the back of the truck.

JAMES A. 
Clasificación:
1.0

The truck was out of gas my first fill took 47.6 gallons there were shipping blankets frozen to the floor the cab hat empty pop bottles and sandwich wrappers the windows were dirty the truck was parked in a snow bank and was stuck. I had trouble with the trailer all the way too my new location the straps on the front tires came loose several times one one occasion they both came off the only thing that kept my truck on the trailer was the safety chain. We were traveling in a very remote region of wi. and Mi. any problem could have been an emergency. I have used U-haul other times and never a problem but this time took the cake. I picked the truck up at the dealer on Charles st Brainard mi picked the trailer up from the dealer on Laurel st. They were helpful and courteous the problem with the trailer was not there fault. Any comment??

DARREL DAVID C. 
Clasificación:
5.0

Great people.

Timothy D. 
Clasificación:
5.0

They were great.

Gleelynn P. 
Clasificación:
5.0

Excellent service all around, very pleased.

LARRY LEROY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
1.0

The employees was rude and also wasn't wearing a mask. The truck was filthy and didn't run well.

Laurina B. 
Clasificación:
3.0

Make sure my reservation was ready when I came to pick it up. Vehicle was really dirt outside could have been washed. The guy that checked me in when I brought it back was very nice

wayne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO B. 
Clasificación:
5.0

Excellent overall rental. Staff was excellent and helpful.

ULDIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sienna M. 
Clasificación:
4.0

Have a larger selection of trailers available

Daren W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNETTE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARTER J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS M. 
Clasificación:
5.0

Service representatives were very helpful and they quickly got the paperwork done and got me on my way.

Kurt H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody G. 
No se han enviado comentarios para esta ubicación.

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