Customer Reviews for Paradigm Automotive
(U-Haul Neighborhood Dealer)

783 reviews

310 W Laurel St   Brainerd, MN 56401

(218) 297-0005

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(218) 297-0005

310 W Laurel St
Brainerd, MN 56401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce Darkow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darkow 
Rating:
2.0

The pick up process was terrible. The app wasn't working correctly and I couldn't check in. I called customer service and they had a 30min wait time to be helped. Once I finally got through that process and got the code to the lock box, it ended up being the wrong key for the truck as it didn't fit. It then took us even longer to figure out that process as well. Overall, not a good experience and it put us way behind.

Sandra Beltran 
Rating:
5.0

Customer did not leave a comment.

James Kisor 
Rating:
5.0

Customer did not leave a comment.

Jim Safgren 
Rating:
5.0

Customer did not leave a comment.

Doug Donnelly 
Rating:
5.0

Customer did not leave a comment.

Max Walker 
Rating:
5.0

Customer did not leave a comment.

Barry Walker 
Rating:
5.0

Customer did not leave a comment.

Barry Walker 
Rating:
5.0

Customer did not leave a comment.

Max Walker 
Rating:
5.0

Customer did not leave a comment.

Barry Walker 
Rating:
5.0

You don’t have o do anything the customer service I get every time is awesome they make me feel like I am part of them actually I called this time almost close time and the gentleman took my call with patience and waited for me

Juan Aleman 
Rating:
5.0

Customer did not leave a comment.

Kevin Brick 
Rating:
5.0

Staff was professional and attentive.

Lisa Newell 
Rating:
2.0

The key left for me was the wrong truck I also had no dolly I paid for. I would like a refund of that if possible

Kayla Anderson 
Rating:
5.0

Customer did not leave a comment.

Patrick Smallman 
Rating:
5.0

No problems, every thing went well.

brian alt 
Rating:
4.0

Customer did not leave a comment.

Joel Burley 
Rating:
5.0

Quick and fast process,I was on the road in 10 minutes after showing up. I did reserve online a couple nights before hand.

Burt Braaten 
Rating:
5.0

Only thing was there was lights out on the trailer a couple side markers and a taillight blinkers and brake lights worked I used it during the day so wasn't a big deal for me I'd still use this location

Jessie Cowell 
Rating:
5.0

The Uhaul App was down while I was returning it, the gentleman at the counter was very helpful and gave me his card in case I was charged for a late return.

Bryan Boone 
Rating:
4.0

Customer did not leave a comment.

Paul Wohlert 
Rating:
5.0

Customer did not leave a comment.

Duane Kruckenberg 
Rating:
3.0

Customer did not leave a comment.

Kelly Conger 
Rating:
2.0

When a person reserves a uhaul from one location that location SHOULD NOT CHANGE. It is uhauls responsibility to have it at that location. When we booked for Brainerd we got a text saying we had to go to Pequot Lakes. That would have been an extra 75 miles because they rented our booking to someone else. That's not right.

Ken Berger 
Rating:
1.0

First of all, you gave me a truck that was one hour away from the location I requested. Then, this location is not open on the weekends so I had to do everything online. It took us half an hour to do the online check in process. And then, 10 minutes to get the key out of the lock box. We are in Minnesota, it’s cold in Decembers The lock was frozen and we had to work it over for 10 minutes to get it unlocked. Maybe don’t allow places that won’t open on the weekends to be Uhaul locations. Or make them out the keys in an entryway. I would give negative stars if I could. And I would never recommend this place to anyone who needs to move on the weekend.

Scott McGerr 
Rating:
2.0

When I drove off with the U-Haul truck, I noticed that the dashboard said I had a low tire or tire. This warning continued until I arrived home. I looked at the tires and did not find any of them obviously low. I was trying to figure out how to fill the tires, but it was getting dark. In the morning, the warning did not come on, so I don't know what was going on. Also the contract said I ordered safe move coverage at $48, when in fact I ordered $30. At the time I signed the agreement, I was not told I would be expected to have the U-haul app installed on my phone, so I could fill out the form and take a picture of the grounds at the time of return of the truck and the key.

Patricia Rickaby 
Rating:
4.0

Disappointed that vehicle was covered in ice and no equipment to clean windscreen and mirrors

Ian Cartwright 
Rating:
5.0

Very helpful, pleasant, knowledgeable customer service rep. Appreciate the ease of 'getting on the road' with lots less paperwork. Trailer was in good operable shape. Definitely recommend Paradigm Automotive!

LEE DEROSIER 
Rating:
5.0

Customer did not leave a comment.

John Clifford 
Rating:
3.0

Equipment was old, but operational. Cost seemed excessive. Twice what we paid in the spring. We will probably not be using this piece of equipment again. It would be cheaper to drive the vehicle vs tow dolly.

Tom Thurlow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darkow 
Rating:
5.0

Very nice and superhelpful

mark cory 
Rating:
5.0

Great staff and always friendly

Anthony Wolf 
Rating:
5.0

We've rented from Paradigm multiple times and it's been nothing but easy!

Andrew Miltimore 
Rating:
5.0

Ensure trucks going out are maintained

rod bloom 
Rating:
5.0

Customer did not leave a comment.

Lois Hopkin 
Rating:
5.0

Customer did not leave a comment.

Dan Davidson 
Rating:
5.0

Great to work with!

Shelica smith 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rodgers 
Rating:
5.0

Customer did not leave a comment.

Valerie Onstad 
Rating:
5.0

Customer did not leave a comment.

Stephen Revel 
Rating:
5.0

Awesome U-haul site!

Paul Gintner 
Rating:
5.0

They got me in and out very quickly.

Michael House 
Rating:
5.0

Paradigm auto has great customer service!

David Kottke 
Rating:
5.0

Customer did not leave a comment.

Stephanie Ellison 
Rating:
5.0

Customer did not leave a comment.

Stephen Siemieniewski 
Rating:
4.0

Customer did not leave a comment.

JEFF NORTH 
Rating:
1.0

When a CUSTOMER PAYS FOR YOU TO PUT THE EXTRA RENTAL EQUIPTMENT, PUT IT IN THERE FOR THEM OR GIVE THEM A REFUND!!

Caitlyn Braford 
Rating:
5.0

Fix the pickup process

DIANE DEBLON 
Rating:
5.0

Customer did not leave a comment.

Kenneth Linn 
Rating:
4.0

Customer did not leave a comment.

Nicholas Healy 
Rating:
5.0

Customer did not leave a comment.

Greg Jorgensen 
Rating:
5.0

We were a little late in on a Friday afternoon at close and the staff went above and beyond to stay late and help us out. Kudos!

Julie Pihart 
Rating:
5.0

Customer did not leave a comment.

JOHN MATTSON 
Rating:
5.0

Customer did not leave a comment.

Sophie Oliver 
Rating:
4.0

Customer did not leave a comment.

Dennis Moyer 
Rating:
3.0

It was difficult to figure out the pickup information to get started and to drop off. It was a Sunday, so we could not speak to anybody, so we figured it out on our own which took nearly an hour of our pickup time, which began around 9:00 and half hour to figure out how to drop it off. It was frustrating. But eventually we figured it out. It shouldn't be that difficult and so time consuming.

Elizabeth Blonigen 
Rating:
5.0

Customer did not leave a comment.

Blake Hunnel 
Rating:
4.0

Customer did not leave a comment.

Alison Bronson 
Rating:
4.0

Customer did not leave a comment.

Todd Limond 
Rating:
5.0

Customer did not leave a comment.

Liz Olson 
Rating:
5.0

Rental was quick smooth and Customer Service was FANTASTIC!! Thank you and keep up the Great Work!

brent heemstra 
Rating:
1.0

Customer did not leave a comment.

Aaron Gile 
Rating:
5.0

Person that helped us did a great job. Very easy to get and return trailer.

Brian Barnard 
Rating:
5.0

I rented a trailer and service was great and location. But there were like 20 trailers there and i seriously got the crappiest one out of them all. Rusting paint chipping. Was not clean. I don’t understand out of all the trailers I got the one that was in the worst condition and shape? Is it by random that they are chosen? I was kinda baffled by it. The only one and I mean the only one that you couldn’t read the numbers on and the only one dirty and paint chipping?! I had to put my camping stuff in there and food and just in general pull it a distance and back and seamed kinda rough on everything. All the other ones looked brand new? It was actually embarrassing how it looked and like I said there were seriously 20 other ones that looked at least 90% better. I even bought a hitch and an electric hook up from the store coating almost $40.00 more and I purchased insurance immediately no questions asked also drive a nice suburban with full coverage. I felt a certain way spending all the money no questions asked and received a rusty paint chipped dirty trailer……….. so ultimately was thankful it was in a great location and service was excellent but felt like I got shorted big time. I never complain about things but just wondering why this happened. The Guy definitely could see and hear me say that the trailer was a disappointment compared to what i thought I was renting. He did nothing about it. Again just confused of why I paid top dollar and got crapped on. I returned it cleaner than it was also. Thank you

srah stangle 
Rating:
5.0

Customer did not leave a comment.

Kennedy Niska 
Rating:
3.0

Customer did not leave a comment.

Kimberly Teebo 
Rating:
4.0

I didn't go inside as I dropped the trailer after hours.

Bruce Blomberg 
Rating:
5.0

Customer did not leave a comment.

Eric Rinio 
Rating:
5.0

Customer did not leave a comment.

Rachel Ganske 
Rating:
5.0

Customer did not leave a comment.

Margarita Bragg 
Rating:
5.0

Very helpful. Prompt service.

Pete Steiger 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WIMER 
Rating:
5.0

Customer did not leave a comment.

BRUCE STAVEM 
Rating:
5.0

Excellent staff. Jordan and Patrick and Kaitlyn are great and they provide excellent customer service. The entire staff is well knowledgeable about Uhaul trucks and equipment.

david lichay 
Rating:
2.0

1. Lock box did not unlock. Went to exact location where the Uhaul app showed 2. Lock on truck rear storage door did not unlock. Sent there by Uhaul support. 3. Finally, was assigned a new truck, lock worked 4. Did not know ahead of time that I need 2 phone verifiers, or my passport, or work verification.... 5. All of this cause 1.5 hour delay in picking up truck.

Thomas Peterson 
Rating:
4.0

Customer did not leave a comment.

walter ertz 
Rating:
3.0

Customer did not leave a comment.

john sheaffer 
Rating:
2.0

Website was horrible and kept kicking me out. It would have been so much easier to do in person

Jody Sparkman 
Rating:
5.0

Customer did not leave a comment.

Ron Everson 
Rating:
4.0

I dropped off on a Saturday early afternoon the location was closed on Saturdays. I did the remote drop off. It went smoother that the remote pickup.

Matt Wychor 
Rating:
5.0

Customer did not leave a comment.

JERRAD VANGEEST 
Rating:
5.0

Katelin was so helpful and extremely kind and ready to help. Thank you!

Paula Chapulis 
Rating:
5.0

Customer did not leave a comment.

neil Rudolph 
Rating:
5.0

Great service and the truck was clean and ran great!

Stormy Miles 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MORGAN 
Rating:
3.0

Customer did not leave a comment.

Paul Skogen 
Rating:
5.0

Customer did not leave a comment.

Joe Janiszewski 
Rating:
4.0

Customer did not leave a comment.

Dan Jurek 
Rating:
4.0

Customer did not leave a comment.

Jonathon Bailey 
Rating:
5.0

There was a problem with our drop-off location. The staff at this location figured it out for us and we were not charged extra. Very happy with their service.

Kevin Lund 
Rating:
5.0

Thanks! Great Service! Merci Martinsen

mercile martinsen 
Rating:
3.0

Customer did not leave a comment.

Douglas Peeples 
Rating:
5.0

Excellent Service 👍

steven slipp 
Rating:
4.0

Customer did not leave a comment.

Jay Wilcox 
Rating:
5.0

Customer did not leave a comment.

Dan Anderson 
Rating:
5.0

Customer did not leave a comment.

brian Thompson 
Rating:
5.0

Great to work with, friendly, helpful, thorough, and accommodating.

Kayla Lough 
Rating:
5.0

Customer did not leave a comment.

RICHARD FURTH 
No reviews have been submitted for this location.

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