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Barry E
Customer Reviews for Par Mar Stores #77
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gave wonderful customer service
Debra CVery pleasant experience.
Jerry CThere was a hole in the roof and during a heavy rain it got some of our belongings soaked. Need to check better before renting to people.
Richard Wwrong phone number and e-mail entered for this customer. All information was sent to another person.
Stacey WFix the parking lot.
Ricky WCell service wasn't great outside but once I stepped inside the building the app picked up my location better.
Courtney SFriendly, nice, and no blaming the customer (me) for contrived issues.
Clair MI put more gas I the truck than what was in it. The worker told me I would be charged 12.50 for gas. I questioned it and she told me I had to call uhaul. There was a 1/2 tank when I got it. I have a pic of the gas Guage and it is well over 1/2 tank when I turned in. I should have not been charged for gas.
Melissa MThe employee was rude, never wants to hook up trailers , I am disabled and cannot do it. They don’t want it dropped off after 5 even if we get help to unhook it . We use it only because it is convenient.
KENNETH KI really didn’t need a 26 ft but that’s all that was available
bruce wVery fast & friendly service!
John BOur unit was missing the furniture pads and dolly
David GI ordered a utility hand cart to go along with the truck and this location doesn't carry add-ons. I had to go and buy a hand cart to move the heavy objects.
Ronnie WI was told if I only had the uhaul one day that's all I would be charged. I was still charged for 2 days and out was marked wrong in the system
Lauren MOnly women to hook up trailer had to draft some guy to help. Did not inform that they closed the u-haul at 5 pm and didn’t want to take it at 5:20. Very poor accommodations for a uhaul. Trailers need to have jacks on them to ease hooking up.
KENNETH KThe windows were so dirty,I had to clean them, the inside cab could have been cleaner, it had an odor so driving 4 hours with that odor was not fun.
brandy sVery friendly customer service. Will definitely use this location again.
John DNot park Overtop broken sharp stone and don't say you'll get your 100 dollar "deposit" back when you drop it off if you don't get it back. Also did no walk around to show my what was already known to be damaged on truck. Very unprofessional.
Paul PI first tried to rent from the Ripley location, the man was rude because I apparently interrupted his lunch. He then made me wait until he was done eating then told me he didn’t have a 26ft truck to call the ravenswood location I said i would and id be right back and he said we’ll I have to get my kids. The ravenswood customer service was great! I did not however receive the dolley I requested.
HANNAH Ntried to drop it off at the original drop off location after hours and your app didn't work, that was extremely inconvenient. Also the site I ended up dropping it off at doesn't show up on your website or app.
Matt DIt was fine, covenient, friendly, helpful.
Lowell PThe lady at Exxon checked us out and was super helpful and she was working the entire store by herself. She done a great job. Made our project much easier.
Missy MWe had nothing but trouble with U-Haul from the first phone call. The dispatcher told us the truck I wanted was there but it wasn't when I got there. Also told me there were no car dolly's and there were three. Multiple lies were told over the course of my dealings with U-Haul. I then set it up to pick up the car hauler in Weston, WV. I called and verified it at the location and they said yes we have it. Later dispatched called and said they don't. Then they said they were closed. I said I just talked to them. He then said that they are not trained to sell it. Then he hung up on us. Unbelievable customer service. Never had trouble before with U-Haul. It was a nightmare. The cost is also terrible for what we received. Then to top off all the trouble I had with picks ups I had a blow out on the freeway in Benton, Arkansas. Awful. Just awful.
Jan MWe had nothing but trouble with U-Haul from the first phone call. The dispatcher told us the truck I wanted was there but it wasn't when I got there. Also told me there were no car dolly's and there were three. Multiple lies were told over the course of my dealings with U-Haul. I then set it up to pick up the car hauler in Weston, WV. I called and verified it at the location and they said yes we have it. Later dispatched called and said they don't. Then they said they were closed. I said I just talked to them. He then said that they are not trained to sell it. Then he hung up on us. Unbelievable customer service. Never had trouble before with U-Haul. It was a nightmare. The cost is also terrible for what we received. Then to top off all the trouble I had with picks ups I had a blow out on the freeway in Benton, Arkansas. Awful. Just awful.
Jan Mtook 40 minutes to get processed
PHILIP MVery small area to park a 26’ U-Haul. Brenda (gas station worker) was extremely helpful since there was no actual U-Haul people there!
Darrin H