Customer Reviews for Paper Party House
(U-Haul Neighborhood Dealer)

885 reviews

633 Warren Ave   Portland, ME 04103

(207) 956-5551

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 956-5551

633 Warren Ave
Portland, ME 04103

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very little signage at the address. It was in back of a “Party Store” Representative took no interest in a light problem on a returned trailer.

John Partridge 
Rating:
5.0

The Customer Service is really great! Your staff make the check out process simple and easy. It would be really helpful to have an Extra Large UHAUL sign on the road. I tell people a d friends about this location all the time, but they miss it because there arnt any signs on the billboard, except for the "Party place" sign.

justin tanner 
Rating:
4.0

Customer did not leave a comment.

Bryan Ross 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE TROTT 
Rating:
5.0

Customer did not leave a comment.

william gabrielski 
Rating:
5.0

Ty

Michael Bennett 
Rating:
5.0

none

John Monahan Jr 
Rating:
5.0

Very easy transaction with rental at Paper Party House.

Wayne Barton 
Rating:
4.0

Customer did not leave a comment.

Bianca Lepore 
Rating:
5.0

Be sure the tank is full, a little below full, I returned it with more gas. Other than that a good experience. Staff was friendly and easy to deal with.

Rob Lawson 
Rating:
5.0

It was a little hard to tell which door to use to find the office. But overall the experience was very positive and I will use them again as well as recommend them to others. Great customer service!

Hillary Whitcomb 
Rating:
5.0

Customer did not leave a comment.

Dennis DeNicola 
Rating:
5.0

The team for drop-off was much easier and more welcoming to deal with. The facility had plenty of space in the parking lot for the family member following me in the truck.

Michelle Meyer 
Rating:
5.0

The service and selection at this location is excellent. I rented four trucks and vans over a three week period to move. U-Haul made this huge transition much less stressful. The trucks were available. clean , and easy to use. Thank you!

Karen Packard 
Rating:
5.0

Customer did not leave a comment.

Juan Perez 
Rating:
5.0

This place was great for renting. The U-Haul app is a bit quircky. Just know that when you need to check the boxes that you read the agreement you have to click the link to the documents, scroll to the bottom, click agree and it will automatically check the box for you.

Stanley Baker 
Rating:
3.0

Still waiting for the refund on erroneous charge. Other than that, fine experience.

Olivia Loneman 
Rating:
5.0

Customer did not leave a comment.

James Murphy 
Rating:
5.0

No comment

BERNARD TSHITENDE 
Rating:
5.0

Excellent van and service! Thanks.

CONNIE GEMMER 
Rating:
5.0

I would keep enough moving blankets in stock. For there were none left on Sat at 11:00 when I really needed them!!!!!

Cathryn Hicks 
Rating:
5.0

Pretty quick drop off. I took my car off the auto transport trailer, lined it up where I was told and the employee detached the trailer. It was easy!

Zachary Michaud 
Rating:
5.0

Nothing, everything went so smooth

Alfred voisine 
Rating:
3.0

Officetucked away in large building. Hard to find.but once inside, quick service

TOM COLLINS 
Rating:
5.0

Needed 5x9 trailer with ramp. Only remote location had one. The Party Store very good to deal with. Good reps.

Timothy Gale 
Rating:
5.0

.

James Murphy 
Rating:
2.0

Steering wheel was crooked and engine light was on. Vehicle was not well maintained, and was charged for using 1/4 tank of gas when we only drove 20 miles

Caroline Gaudet 
Rating:
5.0

Things went well first time I have done a mobile pick up …….. it was slightly confusing at first and the billing seemed confusing but I’m sure it’s more me then you:) The Van was really nice and useful. Thank you

Nelson Pray 
Rating:
5.0

Customer did not leave a comment.

Miranda napoleone 
Rating:
5.0

I always get great service at this location.

Steven Crane 
Rating:
1.0

When I arrived to pick up the truck the key was not in the lock box. I had to wait until the paper party house opened to get the key from the cashier who had it in his pocket.

Seamus Walsh 
Rating:
5.0

Customer did not leave a comment.

John Jones 
Rating:
4.0

Customer did not leave a comment.

Judd Thompson 
Rating:
5.0

Customer did not leave a comment.

Patti Campbell 
Rating:
3.0

Pretty bad exhaust leak on the engine of this truck, had to keep a window open because of the fumes. Check engine light was on as well. Truck needs an alignment or tires balanced, very jumpy.

Wayne Mcann 
Rating:
5.0

After hours drop off. Easy and convienient

Elizabeth Kalil 
Rating:
3.0

Customer did not leave a comment.

Ed Clopton 
Rating:
4.0

Customer did not leave a comment.

rusty mcdonald 
Rating:
5.0

It was perfect Ty very much

John Emond 
Rating:
5.0

Customer did not leave a comment.

Mark Clements 
Rating:
5.0

Thanks

Joe Mukulumari 
Rating:
3.0

Van was filthy. Used a container of clorox wipes just so we could sit on the seats. Fuel gauge didn’t work properly and the engine rattled loudly all the way to Boston and back. We’ve rented for many a college move-ins-dirtiest van by far.

Christopher Rogers 
Rating:
5.0

Customer did not leave a comment.

Pamela Mitchell 
Rating:
5.0

Customer did not leave a comment.

Glen McGary 
Rating:
5.0

Customer did not leave a comment.

kenneth kantro 
Rating:
1.0

Indifferent staff, pickup truck was filthy and smelled like cigarettes. Will never do business there again.

Christopher Myers 
Rating:
4.0

Vehicle was clean overall but previous customer left moving blanket wrappers in the back. Process was easy for rental. I’ll use this location again

Kevin Mann 
Rating:
5.0

Everything was fine ! In fact I was in a tough spot and really needed the truck . U HAUL came through! Thanks

matthew israelson 
Rating:
5.0

service of uhaul reps was excellent. truck smelled of cigarettes.

Evan Duggan 
Rating:
5.0

Customer did not leave a comment.

Alyssa Audet 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRADBURY 
Rating:
4.0

Customer did not leave a comment.

Jill Tremblay 
Rating:
5.0

Great customer service!

Robert Gear 
Rating:
5.0

The two gentlemen that check me out we so great! I shoed UK at 4.59 and they let me in and took great care of me! They we super great despite me showing up at closing. Totally recommend the place!

justin tanner 
Rating:
5.0

The people are great to work with!

Ray Parmenter 
Rating:
4.0

Customer did not leave a comment.

Suzy Lewey Hamilton 
Rating:
5.0

Customer did not leave a comment.

MARTHA FOURNIER 
Rating:
5.0

The guys were great! I couldn’t have asked for a better pick up/drop. Sometime the reasoning for renting is stressful, for me it was but I was also having a string of bad luck. This easy rental and extremely helpful and great crew made this a big win for me personally. Sounds silly but I needed this type of customer service today! Thank you a million times to this group/location. I will always go back to this location when I need to rent a uhaul. Chris Robichaud

chris robichaud 
Rating:
5.0

Customer did not leave a comment.

Jeff Billig 
Rating:
5.0

Remind customer to walk around and inspect vehicle with provider to note any preexisting conditions as well as confirm gas tank at level statedon paperwork. Perhaps let client upload photos to your site of same. I didn’t see your text to do above until I had reached my destination.

cathey walter 
Rating:
5.0

Customer did not leave a comment.

Richard Alafat 
Rating:
5.0

Customer did not leave a comment.

Jill Tremblay 
Rating:
5.0

Quick and simple booking. Fast and efficient transaction to get on the road, with friendly and polite staff. As a bonus, one can get to hear the worlds most annoying ring signal from the office phone. Hilarious! Gas station for filling up the tank up is around the corner. Return of vehicle is a breeze, and again a quick and efficient deal.

Mikael Tillstrom 
Rating:
5.0

I'm so thankful this kept me off the streets for 16 days in between rentals. being homeless and a recovering addict and alcoholic, being vulnerable to the wild things out there!!!! I thank you more than you know. Praying that you will take payments. Thank you Mel fogarty

Melanie Fogarty 
Rating:
5.0

Customer did not leave a comment.

Barry askinasi 
Rating:
5.0

Customer did not leave a comment.

Ginger Gauna 
Rating:
3.0

Customer did not leave a comment.

frank callahan 
Rating:
5.0

Customer did not leave a comment.

Robert Earley 
Rating:
5.0

Customer did not leave a comment.

Michelle McCann 
Rating:
5.0

Customer did not leave a comment.

ROBERT CARIGNAN 
Rating:
5.0

Customer did not leave a comment.

Douglas Frantzen 
Rating:
5.0

Easy drop off, no paperwork. No work, drop and go and they unhooked it for me. Thank you Uhaul!

justin tanner 
Rating:
5.0

Great Service easy in easy out

Lee Squibb 
Rating:
3.0

I did not realize until after renting it, that the driver side tire of the trailer had a significant center bulge and the tire was cracked along the bulge. I was concerned about a blow out but thankfully made it back safely

Deborah Chin 
Rating:
5.0

Customer did not leave a comment.

Kevin Eppler 
Rating:
3.0

Customer did not leave a comment.

Bernard Quigley 
Rating:
5.0

Quick service. The rental agent was very nice.

Hoang Nguyen 
Rating:
5.0

Customer did not leave a comment.

Samuel Broaddus 
Rating:
5.0

Friendly & helpful staff. Convenience of Mobil phone checkout/return was appreciated.

Steve Bonine 
Rating:
5.0

Customer did not leave a comment.

dave bradford 
Rating:
5.0

Signage for returns was unclear, but the staff was very helpful

Christopher Bowie 
Rating:
5.0

Everyone was great!

Sheri Warren 
Rating:
3.0

Customer did not leave a comment.

Michael Daly 
Rating:
4.0

The truck was super dirty inside both the cab and the enclosed area, the steering is way out of alignment to the point where turning the wheel a quarter turn did nothing to steer the truck.

Christopher Albert 
Rating:
5.0

great location and great people to work with thanks

matt arsenault 
Rating:
3.0

Customer did not leave a comment.

James Wurgler 
Rating:
3.0

Customer did not leave a comment.

Joshua Vincent 
Rating:
5.0

Put a sign on side door to go to paper party entrance

Ingrid Avery 
Rating:
4.0

Customer did not leave a comment.

Bill mileson 
Rating:
5.0

NA

Jennifer Neufeld 
Rating:
5.0

They were incredibly helpful & flexible when weather delayed my return. I highly recommend this location. I will be renting from them the next time I need a UHaul.

Brandon Albert 
Rating:
5.0

I was completely satisfied with the Fast, Friendly and Hassle Free Service!! Number 1 Thank You!

allen moore 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER SANKOVICH 
Rating:
2.0

My original reservation was in Windham, Maine then got transferred to another location in Windham then transferred again to a location on Warren Ave, in Portland Maine where there was no assistance at time of pick up. After 45 mins of calls by a friend, we were able to get into t he lock box and retrieve the keys tot he truck. Not a good stat to the Day.

arn heggers 
Rating:
1.0

I was quoted a rate of $292 due at pick up with 49 cents a mile. When I picked up the van instead of the $292 a $450 hold was placed on my account. When I returned the van early driving it less miles than I had planned I was told I owe about $440, which I disputed and brought it up with the staff at the rental location. They stated it was because the mileage rate changed from 49 cents to 89 cents and said that didn't seem correct so they directed me to customer service where they could solve the problem. Customer service directed me to a field operations manager who simply sent me an email and said the rate looked correct, and didn't respond to my email about all the inconsistencies in my rental and just pushed the hold through. There as been no attempt to explain how a rental rate can change over the course of a rental or remedy the situation.

Scott Trouwborst 
Rating:
1.0

I got caught in a snow storm and the drivers side windshield wiper fell off putting me in a very dangerous situation. I had to use the breakdown lane and keep stopping to clean the window also very dangerous. I managed to see through the drivers side window enough to return the truck. I told the guy in Portland, I asked for a refund and he charged me anyways. I did not get any use out of the truck, paid 25$ in tolls for nothing. I want a full refund!

Robert Collins 
Rating:
1.0

I will never use this location again. The Haul I received was FILTHY. Absolutely saturated in mud. We swept the vehicle, but still all of my belongings were covered in mud. Several items were not useable after moving due to the inability to remove the mud that was caked on. There was nobody available at the facility to speak with, so we were stuck with what we got.

Timothy Peare 
Rating:
5.0

I like our neighborhood UHaul,but on the Saturday I had a bad experience with the Lady in the office ,refused to book me a Truck and said we don't work on Sundays, and again changed to have only van . I got out and booked online in 2 mins was confirmed to pickup a truck Sunday at the same location. Customers we deserve better service.

YVES DUSABIMANA 
Rating:
5.0

Customer did not leave a comment.

ALBERT JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Mohamed Abdalla 
No reviews have been submitted for this location.

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