Great customer service!VICTOR C.
Customer Reviews for Papas Lockers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great communication and friendly serviceKent H.
1) Again, It took way too much time to fully return/check in the truck via the contactless process (online)! The website kept going down. After 4th attempt online, I called the 360-356-1577 #. On hold x20-25 min, which probably is to be expected on Sat. evening. I finally just had friend take pics of me returning the truck key into the key slot at return site to prove key was returned. I stayed on hold however, as I wanted to make my concerns known. Once my call came up for help, the woman was kind & helpful & patient. But I was on the phone for another 20 min. while she wrote up the report & submitted my concerns, etc. Apparently a complaint (regarding online snafus) was being submitted to her supervisor, but I have not heard anything back yet about any refunding.Gail C.
El cliente no dejó un comentario.dawn M.
The customer service was great, really appreciate that! Would definitely recommend to anyoneJosh N.
very friendly and helpful.William T.
El cliente no dejó un comentario.Jeff C.
The gentleman working the desk was very friendly and helpful! I would definitely rent from this location in the future.Katelyn H.
Fast ,kind & professionalSusan B.
Customers need to know that "one way" rentals bring additional charges depending on U-haul parameters that aren't clearly explained when doing your online reservation. Take your time to understand what and why you are signing up for. I am not unsatisfied, thou I should have asked more questions about an " out of town one way rental". Overall the price was still reasonable.Kirk H.
The only issue we had was returning, we couldn't get it to upload the app to take a picture of gas fill up and return app.Rebecca B.
El cliente no dejó un comentario.Andrew M.
Not over charge for equipment that wasnt even what was requested.Christopher C.
El cliente no dejó un comentario.Taylor P.
Nothing the employee was amazing really kind and easy to understand well service excellent service U-HaulJose P.
Excellent customer service!Sammy G.
El cliente no dejó un comentario.TyAnne C.
The guys great friendly and helpfulMICHAEL C.
El cliente no dejó un comentario.Douglas S.
Great truck and experience.MICHAEL B.
El cliente no dejó un comentario.JULIA P.
The rear axle of the truck was crooked. While driving, the backend of the truck was to the left of center by at least 18 inches. I had to stay to the right-hand side of the lane in order to keep the truck from crossing over.TRAVIS JAMES R.
El cliente no dejó un comentario.CORY MICHAEL T.
El cliente no dejó un comentario.JACK S.
Great customer service from Josh. He made sure my reservation and truck was there.John V.
El cliente no dejó un comentario.frank M.
The people from (16503 Aurora Ave N Shoreline, WA 98133) changed the pickup location to here which was 1 hour away from where we lived. The original pick up location supposed to be 30 min from our home. They blamed someone "mistakenly" took our truck and couldn't do anything about it. So yall giving my truck to somebody else was my fault ? No one took responsibility. Very unprofessional. At least send me an email a day in advance so I can prepare. No they waited me to arrived at their location just to tell us our truck was 40 min plus away. We wasted more than 2 hours driving just to get our truck. Do you think everybody has time ? Very disappointing for a first time costumer!Phuc N.
El cliente no dejó un comentario.MICHAEL H.
great customer service. thanksLiza H.
It was after hours when we returned the truckSKYE J.
Great customer service.JAMES M.
Great customer service from Josh. He explained all the rules and process and easy to understand. He went out and make sure all the lights on the truck make sure they all working. The other uhaul didn't do that for us.zarika S.
THE SERVICE AT PAPAS LOCKERS IS EXCELLENT I HAVE ALWAYS BEEN GIVEN 5 STAR SERVICELiza H.
El cliente no dejó un comentario.JACOB W.
El cliente no dejó un comentario.Tammi G.
El cliente no dejó un comentario.Michael F.
Nothing, keep up what you're doing 👍DANIEL H.
Great customer service.MARTIN ALLEN M.
Amazing customer service from Josh! Highly recommend to anyone. GraciasChelsea L.
I thought the app was too difficult to use and it asked for extra contact info that wasn't needed.Mark W.
El cliente no dejó un comentario.Jolene S.
El cliente no dejó un comentario.LORRAINE B.
El cliente no dejó un comentario.Cheryl O.
El cliente no dejó un comentario.Rebekah B.
El cliente no dejó un comentario.ROBB L.
Very quick in and out with friendly and helpful service.Deborah G.
Excellent, efficient service! We highly recommend this location and will use for future moves when needed.DALEANNA LEE B.
Parking for 26 foot trucks neededTU L.
Very easy to usePRANEET P.
Everything was as I hoped it would be. Thank you Excellent workDAVID JOHN T.
Excellent service and advise.SAM LEWIS I.
This was the most expensive truck I have ever rented. A $19.99 rental10ft truck, no ramp for 4hrs cost $83.00 plus the gas which was $20.00 So I paid $100 total for 4hrs...I was charged 1.89 per mile (22 miles) the gas dropped from 1/2 tank to 3/8 within the first 2 blocks. RidiculousRAMONA G.
El cliente no dejó un comentario.OMAR V.
After uhaul allowed me to do mobile check in so that I could pick up the truck at any time the person at this facility called me 40 minutes before closing & said he closed in 40 minutes & would not wait & does not do mobile check in & didn't care what uhaul said. I then had to scramble, because I was at work planning on picking it up after work, to get my family to drop what they were doing to go pick up the truck. This was a huge inconvenience to not only myself but my family as well! This was NOT a friendly neighborhood uhaul & the exact opposite of convenience!!! SO UNHAPPYConstance O.
The sweet lady who worked the front desk was so wonderful and helpful. I will definitely recommend this location to friends and family.Shelbie A.
I needed a truck last minute and was able to drive right over and pick it up. So grateful and will continue to do business with them.TRISHA LYNN A.
El cliente no dejó un comentario.SHANE H.
I can't think of anything at the moment. I have always had good results with this U-haul siteKenneth C.
El cliente no dejó un comentario.RANDY ALLEN V.
Please don't put Christmas decorations in front of your store name, it's hard to see when driving by.Ke M.
Everything was just about perfect. Now, if they could arrange Sunny weather, that would have made them Perfect.WILLIAM B.
El cliente no dejó un comentario.Donald D.
Always enjoy coming to this location. Fast and efficient! Thank you!Kevin J.
It's always great coming to this location to pick up the truck. Staff is always inviting, quick, and nice. ¡Gracias!Kevin J.
El cliente no dejó un comentario.Mathew R.
The receptionist was amazing the truck was clean and it was the best experience I have had in all the uhauls I've rented.julie M.
Change your prices :-) Charging a customer to use the dolly and blankets is ridiculous. There should also be some unlimited mileage. 1.39 per mile is almost triple what we are required to pay our employees for using a personal vehicle for work. My 29.99 rental for 27 miles, came out just under 100.00 AND I wasn't even able to have the truck the full 24 hours like I was supposed to.LISA S.
I was charged an extra 70 + dollars because I turned the uhaul a couple of hours after. I had ten days to turn in the truck. No one told me it had to be turned in at the exact time I picked up the truck. I was only informed about the ten days, which I did turn the truck in at the ten day mark. I called uhaul customer service and they refused to refund the additional charges. It is not like the truck had already a customer lined up to rent the truck right away. Matter of fact, it still sitting in the same spot I parked it when I returned it. POOR customer service.RONNY D.
The mobile check in took over a half hour.Bruce B.
Fast, super friendly and they had the truck available that we reserved!SHARI LEE G.
Papa's Lockers was very nice and helpful. Checked me in and out quickly, truck was clean and ran great. Excellent experience renting a truck. Will come back here for any future truck rentals.Charles K.
The information provided from the uhaul rep over the phone was absolutely terrible. There was so much lack in communication. I wasn't told about gas price. Price per mile. Insurance. Etc. it Seemed like she (Joyce) just wanted to get me into a truck.. which is very poor customer service. I wouldn't recommend Uhaul ever again. I'd rather call a moving company to do the work for me. Or use a different company. Luckily the owner/manager there was apologetic and showed sincerity in agreeing that was unprofessional. Great guy. Would recommend renting with him directly, vs calling on the phone to set up a rental.TYLER DOUGLAS M.
Wry stressful to start with. The plate number they gave us is not right. The vihicle was not there.Aileen B.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.Thomas C.
It was incredible service! Very polite and kind, helped us when we were in a pinch! Made my first U-haul renting experience very pleasant.Chris G.
El cliente no dejó un comentario.Donald Jeffery O.
I can't see any way to improve. The woman that checked me in was very pleasant and quick.Cathleen L.
Great Service! Well organized for Covid Rental!Matthew C.
Quick and Easy. Thank you!KEVIN J.
I've used this business a few times now and will continue to do so. Josh has always been very friendly and helpful. I have never had any mechanical issues with the equipment and the trucks are always clean.ERNIE LEE F.
The best we have interacted with. Would prefer to always get our rentals from. Josh, zendaya and vic are friendly and funny too. Enjoyed talking and dealing with them.SUSAN C.
El cliente no dejó un comentario.jarrod G.
El cliente no dejó un comentario.Jonathan E.
El cliente no dejó un comentario.COREY S.
El cliente no dejó un comentario.Dennis W.
El cliente no dejó un comentario.JOHN S.
Very customer oriented. They go way beyond the basic help most ofen recieved.Michael C.
Very professional, along with great customer understanding. Unusual times but he helped us in so many ways to clear out a storage unit . Great employee.THOMAS M.
My reservation was changed the day prior from a 26 foot to a 15 foot truck. The pickup location was also changed, requiring a 75 mile trip. When I arrived the app was "Undergoing scheduled maintenance" and after being on hold for 33 minutes, my reservation expired. This was the worst experience ever.tod N.
Nothing really. They did an excellent job.Debra L.
El cliente no dejó un comentario.Cyndi M.
El cliente no dejó un comentario.Alan C.
make sure everything works we had problems with gas gauge did not work properly.Donna N.
El cliente no dejó un comentario.Jason S.
Always enjoy renting equipment from Papa's Lockers!Victor C.
We had such a good experience renting Uhaul from Papas Lockers. Super friendly and great customer service! Will definitely be back next time we need a Uhaul!Michael A.
It was great! Thank you for your assistance! I love the new back up camera set up in the rear view mirror!Kevin J.
Josh did a great job! Made going to the dump a breeze.VIC C.