Comentarios del cliente para Papas Lockers

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Papas Lockers

Grado total:

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PAUL W. en

Grado:

El cliente no dejó un comentario.

Tammy R. en

Grado:

El cliente no dejó un comentario.

Connie C. en

Grado:

I had ordered and paid for an appliance dollie. It was not in truck when I picked it up. This made my move extremely difficult and took the movers 3 hours longer and damage happened to my walls. This costed me tons more money for the extra time for movers and damage repair. When I rented equipment I expected Uhaul to follow through. Very poor service!!!

Otilia O. en

Grado:

El cliente no dejó un comentario.

Katherine C. en

Grado:

The GPS verification for the location pickup was pretty picky. It took us six tries before we were standing in just the right spot for the system to verify that we were at the correct site

Jaime S. en

Grado:

The family that owns this storage, U-Haul company very nice and friendly. My problem was that I tried calling them for 3 days straight several times a day because I had to take two trips with their truck and the same town from the storage to my new home. I left them telephone messages letting them know that I would be keeping the truck for an extra day. No one ever answered their telephone, resulting and me not receiving I'll reply that they knew that I still had their truck. Further, two of my upholstery furniture pieces were wet that were stored on one side of the truck. Upon inspection after the furniture was removed from the truck it appeared that the trucks roof but there had been an attempt to fix a leak. The mattress that was wet on the side was wet and it was brand new and expensive. Another piece in the same area had water damage but it wasn't as expensive. There may have been a reasonable reason why they were not in the office during these days, but during those days it was frustrating but there is no customer service. A couple of days before I rented the storage units their open sign turned on, and I waited for over an hour for somebody to appear. There was frustrating not to be able to contact anyone in their office. To this day I still have not heard back from them after three days. It's for these reasons I likely would not recommend this site to a friend.

Isaac P. en

Grado:

Josh was exceptional with assistance to his customers. Great experience

Herbert D. en

Grado:

the Uhaul is awesome

William W. en

Grado:

Fantastic customer service at Papa’s Lockers. Truck was clean and ready and on top of that, the representative was kind and helpful. Would not hesitate to use them again and recommend to friends/family.

Kevin J. en

Grado:

Awesome job with scheduling! There was a bit of a hiccup when it came to pick up time of the truck where our order got canceled, maybe because we came a few hours after scheduled pick up, but everything went smoothly. Especially when we did it through the location we picked it up with Papa's Lockers.

Jeffrey A. en

Grado:

El cliente no dejó un comentario.

Bruce B. en

Grado:

El cliente no dejó un comentario.

greg S. en

Grado:

Right rear view mirror not adjustable and gravity gives only a good view of ground, NOT vehicle hazard to the right side. NOT SAFE.

Carlos P. en

Grado:

Josh went above and beyond to make sure I got the truck I needed!

sheryl B. en

Grado:

I requested no dolly or blankets so those took up room. There was a bag of garbage when I picked it up

Tina S. en

Grado:

El cliente no dejó un comentario.

Samuel W. en

Grado:

Awesome!!

NANCY B. en

Grado:

Can't think of anything! Papa lockers always does a great job!!!

BOYD A. en

Grado:

El cliente no dejó un comentario.

Sam D. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

El cliente no dejó un comentario.

PHILIPPE S. en

Grado:

It was way faster, easier, and painless than what I remember. Last rental was about 4 years ago.

SHANNON D. en

Grado:

El cliente no dejó un comentario.

Bong L. en

Grado:

El cliente no dejó un comentario.

NANCY B. en

Grado:

My 2nd time doing business with Papas lockers, & once again very satisfied!!!

Craig H. en

Grado:

The drop box instructions were very confusing. The sign on the door said one thing and the sign on the drop box said another. I ended up having to call your customer service to get checked in and leave the key.

Jim P. en

Grado:

I didn't like the change to turning in the truck. No advance info about the new process. No advance notice that the truck needs to be running to verify the gas and mileage. Then having to take pictures of said items and even having to take pictures of the cargo area.

Rexford B. en

Grado:

El cliente no dejó un comentario.

Kimberly S. en

Grado:

El cliente no dejó un comentario.

Cody Q. en

Grado:

El cliente no dejó un comentario.

Tamera S. en

Grado:

El cliente no dejó un comentario.

Debbie T. en

Grado:

Awesome customer service every time!!!

Lily R. en

Grado:

Super friendly, explained everything.

David J. en

Grado:

Josh was super nice and helpful. Love this place.

pat M. en

Grado:

Gentleman we dealt with was very helpful.

Mark F. en

Grado:

The service was good, Overall I got great customer service but this was not the location I reserved for picking up my uhaul. I found out the day before that my Uhaul was not going to be at my requested place but 25 minutes north of where I live and then not at the time I requested and set up. It worked out but that part was frustrating. Service was good though. Equipment was great. The app worked well. I will rent again. : )

Sylvia T. en

Grado:

I would rent here again. He was very helpful and friendly. Earned a customer for life.

Diana S. en

Grado:

Very friendly and helpful.

Ashley K. en

Grado:

El cliente no dejó un comentario.

Tami B. en

Grado:

My mother had passed away earlier in the month, and Josh at Papas Lockers was most helpful in guiding us to the correct equipment to use to clear out her storage unit. Everything went very smoothly.

Carol D. en

Grado:

El cliente no dejó un comentario.

Chris N. en

Grado:

great experience and reasonable. Nice truck and friendly attendant.

Sandy C. en

Grado:

El cliente no dejó un comentario.

Steve H. en

Grado:

El cliente no dejó un comentario.

John M P. en

Grado:

the app worked great. the rental truck didnt have my appliance dolly.. which I called to find a different location to pick up.

Deborah S. en

Grado:

Friendly, fast and fair.

Asgard M. en

Grado:

Josh was extremely helpful over the phone in helping me obtain the best rates possible for my move!

Craig S. en

Grado:

A great experience!

Brett S. en

Grado:

Papas locker was great to work with. However this particular truck is a safety hazard.it was stressful to drive and has a problem with what felt like the front left side suspension. The truck pulls to the right and when a bump is hit or the truck rocks left or right, the steering wants to automatically turn the wheel left. Glad my drive was only local and on non highway roads. Can't imagine driving this on the freeway. The front end is not right

Bill E. en

Grado:

Product of course is always very important to me but more importantly is human interaction and this lady was fantastic! She cared about people and I felt taken care of at the end of the day she is what customer service should embody

Melony S. en

Grado:

El cliente no dejó un comentario.

barb B. en

Grado:

Service was outstanding! I ended up needing the truck longer than I expected, I called and let them know and all was good.

Kermit E. en

Grado:

El cliente no dejó un comentario.

Enrique A. en

Grado:

The gentleman that helped us with our reservation was amazing!!! Super friendly and helpful. He made the checkout and checkin fast and convenient. We will definitely continuing using Papa’s for future retails.

Jennifer K. en

Grado:

I paid online to speed up the pickup process. They called to have me pickup a day early, so I took time off work to get there Friday before they closed. After being ther for almost 2 hours and having to pay an extra $362, which I knew wasn't right. I took the usual. I never had such an agonizing, uncomfortable time at a business as I did that afternoon. Xendra, I believe was the name of the associate helping me, was very kind but had no luck fixing the program or getting good help on the line. She was as frustrated as I and even tried to get them to give me a perk for my time, with no luck. I had to get the dolly at a different location the next day. When I called, they said I owed even more! I gave him Kevin's name, and said it is all messed up. When I got there, Kevin was there. Said I did over pay but they were unable to give me a refund but will give me an upgrade on tow insurance where I would actually owe them, but they were going to let me have it, Thanks! My head was in a spin of confusion and I needed to load and get out of town the next day, so I took it and left.Both associates were clearly nervous and hoping I didn't make a fuss cause they couldn't fix a darn thing in the usual program. No one at both locations could give me ANY correct numbers or answers on ANY charge. It was THE WORST service I have ever gotten! The unadulterated program should be thrown out and in this day and age a more user friendly and ACURATE one should be installed!

Esther B. en

Grado:

Thank you

Sara H. en

Grado:

It was excellent, I will recommend this location over any other. The service was brilliant, could not have been smoother.

joan P. en

Grado:

El cliente no dejó un comentario.

GINA G. en

Grado:

Nothing it was an excellent place to rent our uhaul and excellent customer and very clean

charles W. en

Grado:

Everything was awesome and I will be continuing to move for a few more weeks and will rent another truck from them.

Victoria S. en

Grado:

El cliente no dejó un comentario.

Rebecca W. en

Grado:

Customer service at papas lockers was outstanding, very friendly. I will definitely go there again

VIC C. en

Grado:

The facility was amazing. So nice and such wonderful staff. I would highly recommend working with Papa's Lockers and Uhaul.

Marc T. en

Grado:

El cliente no dejó un comentario.

richard C. en

Grado:

Very helpful with spur of the moment situations!

MARLENA W. en

Grado:

El cliente no dejó un comentario.

Richard F. en

Grado:

El cliente no dejó un comentario.

Jason D. en

Grado:

El cliente no dejó un comentario.

Donald W. en

Grado:

Excellent service! I will highly recommend Papa's Lockers to anyone looking to rent a U-Haul truck.

Barbara M. en

Grado:

Josh Hopp was extraordinary! He took the time to walk us through take a look at the truck, and was so friendly and kind. It was a little bit out of our way and cost us more to go to papa's lockers... But I would return there every time just for Josh!

CARY P. en

Grado:

El cliente no dejó un comentario.

Cherie H. en

Grado:

El cliente no dejó un comentario.

Lam N. en

Grado:

Drop off point is no lonfer accept Uhaul

Stephen H. en

Grado:

Did after hours dropoff

Stephen H. en

Grado:

Did after hours drop off.

RUVIM L. en

Grado:

El cliente no dejó un comentario.

allan W. en

Grado:

Rental facility went well however U-Haul customer service hold time is VERY long.

gerald E. en

Grado:

El cliente no dejó un comentario.

scott M. en

Grado:

Zenda was so helpful and wonderful to work with. She went above and beyond to make sure I had a great experience.

Nicholas K. en

Grado:

The staff was very helpful and friendly. The location is very convenient and everything was very clean & well maintained.

Jeffrey J. en

Grado:

The truck didn't have an undamaged panel on it but it ran flawlessly. That is what mattered and the pickup location was not responsible for the particular truck that was reserved. The gentleman who helped me and the excellent maintenance of the truck will have me returning to u haul again.

Ellen W. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

JUAN R. en

Grado:

El cliente no dejó un comentario.

Peggy B. en

Grado:

El cliente no dejó un comentario.

Luis C. en

Grado:

El cliente no dejó un comentario.

Hannah B. en

Grado:

El cliente no dejó un comentario.

Ayla S. en

Grado:

Uhaul was great, as always. I love my local location, Papa's Lockers! I hired movers from the Uhaul website who never showed up and you can only review the mover if they complete your move, making the reviews pretty dishonest. Uhaul should require better from a company they contract with.

sabrina M. en

Grado:

El cliente no dejó un comentario.

Casey B. en

Grado:

El cliente no dejó un comentario.

Steve T. en

Grado:

I wouldn’t change a thing! The agent was very polite, professional and very accommodating to my needs and answered all of my questions with an air of expertise. I will definitely use this service again in the future whenever the need should arise. Thanks for making my moving experience enjoyable and easier than expected.

KIMBERLY LYNN G. en

Grado:

Thank you to the agent at Mini Storage for taking such good care of me and making arrangements to accommodate my needs of renting at Papa's Storage instead of Mini Storage - very much appreciated! Very friendly service at both locations.

Edwin R. en

Grado:

El cliente no dejó un comentario.

TRAVIS A. en

Grado:

Was a great experience . I appreciate the courtesy and respect, while giving a proffesional service. Excellant !!a

PHILLIP P. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

Carla D. en

Grado:

El cliente no dejó un comentario.

Jason N. en

Grado:

El cliente no dejó un comentario.

Vanita T. en

Grado:

Everything was awesome!

Kyle M. en

Grado:

El cliente no dejó un comentario.