Customer Reviews for Pantry 1 Food Mart & Gas
(U-Haul Neighborhood Dealer)

123 reviews

1897 Conowingo Rd   Rising Sun, MD 21911

(410) 658-7501

Office Hours

  • Mon-Sun: 10 am–3 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(410) 658-7501

1897 Conowingo Rd
Rising Sun, MD 21911

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–3 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

William Seyfert 
Rating:
1.0

Customer did not leave a comment.

Ryan Teat 
Rating:
4.0

Customer did not leave a comment.

Michael Jordan 
Rating:
4.0

We had several issues using the mobile app. Took forever. The customer service rep helped us. Do to time restraints because of the very long pickup process we couldn't completely fill out the photos with regard to the status & previous damage to the truck.

ryan Natoli 
Rating:
5.0

The manager was very friendly, knowledgeable and professional. Couldn’t be happier.

TIMOTHY SILVIUS 
Rating:
3.0

I was charged for fuel, even thought I had put fuel in the rental truck more than I had used.

Derek Butler 
Rating:
5.0

Customer did not leave a comment.

George Gamble 
Rating:
5.0

Customer did not leave a comment.

judi camp 
Rating:
3.0

Customer did not leave a comment.

JACE MULLINS 
Rating:
4.0

Customer did not leave a comment.

Lisa Graybeal 
Rating:
3.0

Customer did not leave a comment.

Robert Lukens 
Rating:
5.0

Customer did not leave a comment.

JIM FORWOOD 
Rating:
1.0

The store was under reconstruction. I asked the man who identified himself as the UHaul company representative to come outside and make sure that the truck was being returned to his liking. He told me to just walk back outside and take a photo of the fuel gage on my cell phone. I asked him about paperwork and he said not to worry about it and that it would be taken care of via the company. I returned the truck on Saturday February 25th and was billed by UHaul for keeping it for an additional 5 days. I have already have a pending complaint with UHaul regarding this.

Theodore Schafer 
Rating:
4.0

Unfriendly customer service on return.

Randall Gehron 
Rating:
5.0

None

TIMOTHY SILVIUS 
Rating:
1.0

Customer did not leave a comment.

Grant West 
Rating:
1.0

Customer did not leave a comment.

MOLLIE FREED 
Rating:
5.0

Clerk Sharon was helpful and nice.

nora clarke 
Rating:
4.0

Everything went well

Jewell Caudill 
Rating:
2.0

I did mobile checkout and store owner seemed agitated and asked for my keys as I was headed to drop box. Parking is tight.

James Tabor 
Rating:
3.0

Customer did not leave a comment.

Matthew Stewart 
Rating:
4.0

Customer did not leave a comment.

Thomas Thompson 
Rating:
2.0

Communication better.

Jessica Wynn 
Rating:
4.0

The breaks definitely needed to be changed. I also had an 8am reservation, got two emails confirming 8am but when I arrived the website said we had to wait until 10 to pick up. Thankfully the lady was there was was fantastic and got us squared away.

Logan Jessee 
Rating:
5.0

Very nice, helped me get equipment and offered as much help as he could definitely would recommend this location if renting U-Haul or just getting gas and or shopping convenience

Matthew Lewis 
Rating:
4.0

Customer did not leave a comment.

daniel Simpers 
Rating:
3.0

Customer did not leave a comment.

Bill Kunkel 
Rating:
3.0

Customer did not leave a comment.

Ryan Orr 
Rating:
5.0

Customer did not leave a comment.

Alicia Burkey 
Rating:
5.0

Customer did not leave a comment.

Frederick Owens 
Rating:
2.0

The attendant was super nice and funny, went over everything well. The truck was there waiting for us. However, I think the computer system needs an update. The guy before us in line and I both booked over the phone and when the attendant pulled us up in the computer the information wasn’t right. It took the guy in front of us an hour to checkout and us a half an hour.

Haylee Pinto 
Rating:
4.0

The proprietor of the store was very accommodating. There wasn't any shipping pads available for the cleaning lady took them all to clean.

Denver Winters 
Rating:
3.0

Customer did not leave a comment.

Chris Meenan 
Rating:
5.0

AZ was very personable, helpful and kind. I would recommend renting a U-Haul from Pantry 1 in Rising Sun. Thanks AZ for the laughs and your kindness!!

Gaye Vaughan 
Rating:
5.0

Customer did not leave a comment.

Louis Fisher 
Rating:
3.0

This rental location was inside a convenience store, so the clerk kept stopping business with me and waiting on his customers. Took over a half an hour to get the truck...VERY frustrating. Same was true at drop off.

Patricia Shifflett 
Rating:
5.0

Very nice and friendly

Petrisha Bally 
Rating:
5.0

Very pleasant transaction Good location Clean truck

SANDRA BARE 
Rating:
5.0

Customer did not leave a comment.

Marty Harbin 
Rating:
3.0

Customer did not leave a comment.

Mateo Constantino 
Rating:
5.0

I was only over 2 miles on my estimated milage. And was charged for that two miles even though I filled the gas tank beyond where it was when I got it. That wasn't cool. The attendant even mentioned that I filled the gas...

William Rostek III 
Rating:
4.0

Customer did not leave a comment.

Paul Wilhelm 
Rating:
3.0

Customer did not leave a comment.

Shelby Winters 
Rating:
4.0

Customer did not leave a comment.

GEORGE LAUDER 
Rating:
1.0

My husband arrived a little early for pickup which was agreed to the day before. Once arriving the manager was rude and refused to release the truck. I asked if he could call uhaul and he refused stating he doesn’t know the number. I would never use this location again due to how we were treated.

LARRY ALSTON 
Rating:
3.0

Customer did not leave a comment.

MISCHAEL DANIEL 
Rating:
2.0

The employees at the gas station cant do their job. They would stop trying to get my uhaul pick up squared away and help any other customer that walked in after me. After 20 min of them not being able to log in to their uhaul account so i could get the keys, they asked me to do it myself and switch my pick up to mobile pick up. Useless people

CHRISTOPHER HENDLEY 
Rating:
1.0

Be sure the person in charge is knowledge of the rules and reg's to be able to serve the customer. The person in charge could not speak English clearly or interpret what we were saying. Very poor location. I think u-haul is a disgrace for hiring these kinds of personnel.

JOSEPHFRANKLIN PIERCE 
Rating:
3.0

Make sure where you rent a truck, it’s there. Right size, with blankets, . Not this back and forth. Who has the truck!!!! Who has the keys !!!!

Lillian Olson 
Rating:
2.0

Representative was not very friendly at all. Only reason I would use this location again would be due to the fact it is closest to my location. Otherwise I would go elsewhere.

Christopher Boyd 
Rating:
5.0

Great

ALBERTO HERNANDEZ 
Rating:
5.0

Employee was very kind and accommodating.

Persius Goodnow 
Rating:
1.0

Attendant didn’t know what he was doing. Took over an hour to rent truck and several phone calls for help. Worst uhaul experience I have ever had.

Matthew Rohrer 
Rating:
4.0

Customer did not leave a comment.

JASON SHENEMAN 
Rating:
3.0

I was charged extra miles because Uhaul selection of return was far away. There were two local closer not made available to me. That is unfair to the customer

Ana Harrah 
Rating:
3.0

We got the small truck it was ok But, I wouldn't recommend putting a refrigerator in it. Ours would not fit so we had to get a friend bring a trailer to put our new refrigerator on.

James Sammuel 
Rating:
1.0

Took over an hour. Did check in online and then had to do it ALL over again on the store. Saved no time. They had NO IDEA how to do it. I will AVOID renting a uhual AT ALL COSTS from now on.

Brookelyn Caldwell 
Rating:
1.0

Spent time filling out the online forms only to stand in the gas station for 40 minutes while everyone else who walked in got bumped in front of me. The Uhaul was covered in snow/ice upon pickup so we had to scrape off the windshield, hood and what we could reach on the roof. Giant chunks of ice were flying off at the vehicles behind us, also had a vibration around 50-55 mph, it was raining and the wiper blades were only smearing the water making visibility very low. Overall this was an awful experience and I will not use this fleet or business again.

Nicholas Harroll 
Rating:
1.0

The first person I dealt with at pickup at this location was not knowledgeable about how to handle the transaction. She did not know where the keys were or how to check us out. We reserved a furniture dolly and pads which they did not have. She asked used to come back at 2:00 when someone who knew what to do would be there. I did not have the luxury of time as we were on a deadline for other tasks throughout the day. I asked her to call a supervisor to help which she did. She asked me to complete my transaction over the phone with U-Haul, and I did. U-Haul processed my credit card over the phone. The attendant finally got access to the keys and we were on our way, but this process had made us late to our next destination. It wasn’t until later when I called to find out where to return the truck in the city (we had a one-way reservation) that I was told there was no record of me having equipment. The first person I spoke to put me on hold and ten minutes later a new person answered and I had to explain my story a second time. She said that since there was no order that showed I had equipment out, she could not process the return for me and send me to another location to drop off. I offered to return the truck to the facility I picked up from if that would help. She ultimately couldn’t help me either and sent me to a third person that I waited on hold for another 5 minutes to speak to. This third person, Samantha, who apparently worked at a facility that boxed and shipped but also rented u-haul trucks, finally helped me. She requested that I return it to the facility where I picked it up and credited me the mileage to return it, plus the cost of the dolly and pads that I never received but had paid for up front. I would commend this young lady Samantha if I knew where her facility was or if I had her last name. She was incredibly accommodating, apologetic, and patient. She ultimately got us on our way to completing our task. When I finally arrived back at the facility in Rising Sun, the gentleman there was unhelpful, rude, dismissive, indifferent, and unprofessional. He immediately ignored my request to drop off. He told me to call U-Haul and deal with them. All I asked for was a receipt for dropping it off and for him to inspect the truck. He said, “If I can do it, you can do it.” I had no idea what that meant. Had I known that I could have done this on my own over the phone or online, I would not have gotten involved with him. My husband went into the store to request his help again as I called U-Haul once again and dealt with being transferred multiple times until I got someone who would help me. My husband was even more frustrated than I was by the store owner’s dismissal and lack of assistance. The man told my husband, “I am done with U-Haul at 5:00.” I finally completed the inspection of the truck and the check-out online with the assistance of a lady over the phone. I asked only that I receive a receipt via email for my transaction. As of this point I have no receipt for the exact amount I paid or that the truck was indeed returned properly. I realize that during COVID restrictions things will be handled differently, but this process was utterly ridiculous. I have used U-Haul in the past and will use them again, but I would NOT recommend this facility in Rising Sun ever. In fact, I will steer people away from it and suggest that you consider not employing this facility for U-Haul in the future as they clearly do not represent you well.

Linda Famigletti 
Rating:
4.0

I didn’t have an issue with location but verification process via mobile took longer than expected and delayed the process longer than if I would have went into the store and interacted with someone face to face.

Richard Sigler 
Rating:
3.0

This was a good location. The truck was easy to find and in very good condition. My issue stems from Uhaul themselves. I paid $1,000 to get a uhaul truck to drive my belongings across country. I picked a uhaul location that was 2 miles away. Then, the morning of my rental (my rental was at 11 am), I went onto the Uhaul website to make sure I had all of the correct information to pick up the truck. And I found that my rental was now moved to this new location, 30 minutes away from my belongings, and my time slot had been pushed back by 2 hours. No one from uhaul called/emailed/tried to contact me in any way to provide this information. Obviously this would not work, as I had a team scheduled to move my belongings. I called Uhaul about the issues, and they said there were no closer trucks in the size I rented nor the next size up. If I was willing to do self-checkin (which I had no intended to do as I needed a receipt), then I could get the truck at my originally scheduled time. They did provide me a $50 refund, which was just enough to cover the Uber to get to the truck, as it was now 30 minutes away. But, beyond paying for the uber + the additional gas for the extension to my trip, I now had to figure out how to add an hour to my transit and still get back to my belongings around 11 am to get my truck loaded. If you are stuck with using Uhaul, this location was as good as any (I apologize for associating my disdain with this location. The location is in no way at fault, I just do not have another forum to air my grievances.). But honestly, I would recommend a different company all together.

MEGAN WARREN 
Rating:
1.0

I delivered the truck with a full 3/4 of a tank.

Charles Tilton 
Rating:
3.0

The staff could not explain the steps to rent a truck. He could barely speak English and understood English even less. He could not answer my questions. He had me outside in the pouring rain walking around the truck looking for the key. It took me 45 minutes after I arrived before I drove out with the truck. The online said I would get a basic dolly with truck. When I opened truck there was no dolly so I stopped and borrowed one.

Kevin Hopper 
Rating:
3.0

Customer did not leave a comment.

Kelly Azzari 
Rating:
1.0

when I dropped off the vehicle I had to look for an attendant and after I gave him the key I asked what else I needed to do and he didn't say anything. I got the feeling that I was bothering him by being there.

Samuel Olenick 
Rating:
3.0

Truck had a steering problem. Pantry 1 people were very rude !!

Jamie McMillan 
Rating:
1.0

My husband dropped of the uhaul at approximately 430 on the day we picked it up and the man at the front not only was unhelpful on taking the uhaul back but then pretty sure scammed my husband saying it was a 20 dollar fee for him to be returning the uhaul.... to the drop of location that we picked.... hours early than we needed to be. Even though I had already paid for the reservation days before we picked it up. Then they had the gaul to try today to call and ask where the uhaul was after I had passed by this place this morning, saw the exact uhaul there and had to tell them as much. Then "all of a sudden" this guy remembers and apologized and said oh I'm thinking of another reservation. Do yourself a favor, go the few extra miles and drop it off somewhere else.

JOHN GERMAN 
Rating:
2.0

The worker was rude, and gave me a hard time about picking up the truck. My boyfriend paid for the rental, and the worker was demanding why I (the renter) wasn't paying for it myself.

Amanda Schratt 
Rating:
1.0

I never received a call or an email from the location to let me know that I was to pick up my rental there (as is procedure per U-Haul). It was 20 minutes further away than the location that I requested, adding unnecessary miles to my rental. Additionally, the staff member that was there for pick-up was completely incompetent in the pick-up procedure. It was not her fault as she did not seem to have any training in the process. I had to help her figure out the process and ended up having her take pictures of all the documents that she gave me with her PERSONAL cell phone to make sure that the business had access to copies of the papers I'm sure she wasn't supposed to give me. This is a very poor reflection on the management. I also never received any furniture pads, which I had paid for prior to picking up my rental. I requested them from the aforementioned staff member. She could not find any and informed me there were none available. I was still charged for them even though I never received any. Some of my furniture was damaged as a result. Overall, it was an extremely poor rental experience from Pantry 1 Food Mart and Gas. I highly suggested renting from ANYWHERE else. I would never use this location again. In fact, I may never use U-Haul again.

Josh Kruhm 
Rating:
4.0

Customer did not leave a comment.

august pierson 
Rating:
1.0

Owner was rude. Wouldn’t discuss anything with me or anyone from uhaul by phone. Even though there was an error on his end. The second person I spoke with on the phone there was super nice.

Michelle Daniels 
Rating:
5.0

You should recommend the user watch the entire process video before signing up. It was frustrating using it. Also, on the phone you don't see the entire screen like you do on a laptop. Not bad once I figured it out.

Ronald Craig 
Rating:
1.0

Watch out for the clerk named AD. He'll change your contract without permission. Once changed, you'll jump through hoops to get it right, After the fact you be on the phone with Regional Managers trying to correct. He cancelled the pre-paid insurance without our knowledge and refused to correct it

Brian Travis 
Rating:
3.0

The owner of this store came out of the store yelling and told me to move the truck from the parking spot I was in to a different spot, however I did not see any specific signs on the premises where the rental trucks were to be parked. Additionally, as mentioned in the previous review (post return) the brakes on the truck squeaked severely when making tight turns, even without much weight in the bed, this might be something to look into.

Eryn Krivansky 
Rating:
1.0

Better customer relations owner did not provide proper service was very rude it took 3 hours to get through paper work because he didn't know what he was doing and had to keep stopping to take care of other customers that kept coming in and then didn't provide all equipment causing us to return to pick up the equipment and he refused to do his job inspecting vehicle before I took possession of vehicle. I would not recommend this place I had no choice in using this place it was the only one around for 50 miles and he knew that and didn't care how we were treated I really feel that I should receive some kind of compensation for my time and grief the next time I will go to penske trucking who is 3x higher than haul and further away just so I don't have to give him my money

Pamela Hensley 
Rating:
3.0

Really didn’t care if we were there or not, just told us to go on line and rent.

Robert Daniels 
Rating:
1.0

Took 1 & 1/2 hrs from the time I entered the store until I had the keys to the truck in my hand... This location required a reservation to be made online - rep in store said he could not do it. Got error twice on a confirmation screen after trying to make the reservation on my phone. Called U-haul customer service - on hold for 15 mins on a weekday! Rep said couldn't find this location as a valid U-haul rental facility. Transferred me to another Rep where I explained everything all over again and he said- "This is Tennessee, let me transfer you back to MD". Transferred me back to MD U-Haul customer service and I had to give info all over again and finally reservation went through. Then had to give the reservation number to the store clerk who had to enter all the info again and take driver's licenses and credit card info again and make calls to two contact numbers for verification. Then he did not even walk out to the truck with me to verify any previous damage. I have never had an experience in the past 20 years like this using U-Haul. Awful experience! Due to the delay, I encountered a lot of traffic and after loading the truck it made me get to my destination after midnight! Beware - U-Haul has very few locations where you can rent 1 way. This was the 5th U-Haul renting facility that I contacted near me and the other 4 said that they have "rotation" trucks which require you to bring them back to the same facility. That may make sense when you moving locally, but if you have a lot of mileage then that option is just ridiculous because you pay by the mile!

Karen Keane 
Rating:
1.0

The convenience store employee I had to deal with could speak broken English. I had to wait an hour for him to show up. He had me go through some type of steps where I had to use the store phone to call a relative so something would connect on his laptop. Pathetic customer service.

Mark Moulton 
Rating:
3.0

Because this was a convenience store, I had to wait every time another customer came in the store.

Eric Farkas 
Rating:
3.0

I am not sure I would recommend this place. The person was not very friendly, nor helpful. We did a one-way rental and this was where we returned. When my son is finished with his job, we will need to rent a truck one-way for the return and I didn't get the feeling that there would be any trucks there nor that it would be easy to pick it up. The person who was working at the store was also expected to handle this. He kept having to stop what he was doing to wait on people coming in the store. I understand that and do not blame the person. But if I were coming to pick up a truck, I would not want to have to sit there and wait for who knows how long to take care of the paperwork, etc. if they had to stop every two seconds to wait on a customer. We will probably try to find another location that was more dedicated to U-Haul. However, having said that, it was the closest place to my son's apartment and it was fairly easy once the person explained that we could leave the truck, keys, etc. and he would take care of it and send us an e-mail. We did get the e-mail later on that evening and it was correct. But when it comes to picking up, I see this as being challenging and annoying.

Otto Melchior 
Rating:
2.0

The location needs to let renters know they do not have equipment when the reservation is made. It misleads customers that equipment is available when a reservation is made weeks in advance and then at pick-up are told there are no furniture pads or dollies available even though it's on the order. The location needs to take less than 45 minutes to confirm the order that has already gone through express check-out.

Luke Raymond 
Rating:
5.0

The gentleman behind the counter was extremely knowledgeable and helpful. He printed out a copy of the contract for me because the other location never printed one out. Nor did the other location mark down the mileage and the amount of gas in the tank or anything else that was wrong with the vehicle before letting me drive off the lot with it. The gentleman did all this without being prompted. He was super helpful for no other reason than he’s a good human.

Mike Acquavella 
Rating:
5.0

Perfect??

KEVIN COMPHER 
Rating:
1.0

I didn't receive a call the day before. Then when I called that night and confirm they have an appliance dolly in the truck I've rented they tell me no. So then I had to go to home Depot to rent an appliance dolly. When I called u-haul to complain about my experience they took the charge off for the missing appliance dolly and gave me added mileage. When I was under the mileage anyway. The truck was left unlocked and the inside was disgusting. The whole experience was ridiculous and I won't be recommending u-haul for anyone's move from the food Mart on rt 1 nor saying anything nice about the customer service from u-haul...

Melanie Buecker 
Rating:
5.0

Customer did not leave a comment.

Darryl Osborne 
Rating:
5.0

Customer did not leave a comment.

Julia Giordano 
Rating:
4.0

Customer did not leave a comment.

Keith McClintick 
Rating:
5.0

Customer did not leave a comment.

John Choynowski 
Rating:
4.0

App is bad, wouldn't let me return the truck in the app due to not being able to find my location. It was on for my phone and location services worked in every other app but this one, app needs work

Nicholas Vaccaro 
Rating:
3.0

Customer did not leave a comment.

Rhonda Malatesta 
Rating:
5.0

faster check in time service. there was one employee working the register and trying to service the U-Haul people waiting.

Rebecca Angelucci 
Rating:
1.0

The staff at this location was extremely rude the day I called to confirm the pickup and actually hung up on me. He said he was too busy to talk to me.

Leslie Kasecky 
Rating:
5.0

Customer did not leave a comment.

kendra gipson 
Rating:
3.0

Got charged for twenty four hours.only used it for 11.disappointed.

Dale Smith 
Rating:
3.0

Not happy we had to drive an additional 10 miles out of our way to pickup a uhaul when we have a dealer a few miles from our home. The 24/7 truck share is a great idea but tedious and we still had to go i to store to retrieve keys.

Walter Kellar 
Rating:
3.0

done trust the odometer.

Francis Peterson 
Rating:
5.0

Very helpful, very attentive to a quick rental even though the same person had to assist store customers as well. Would definitely recommend!

James Kemmerer 
Rating:
1.0

I was told the Miliage was 1.50 when I got the bill it was 1.59. I was never told I had to fill the truck back up. So one hour use cost me 131.00. I will surely use Home Depo .....

Sheila Houser 
Rating:
5.0

Customer did not leave a comment.

Tina Martin 
Rating:
3.0

I was scheduled for a verified and guaranteed self pickup at 800 a.m. Upon arrival I attempted to locate the key lock box before starting self pick up. There was no lock box located on the premises so I was unable to obtain the rental in time. I called customer service and they could not tell me if there was a lock box. They also told me to look for the keys in the cargo area or on the tires. No luck. Customer service stated they would credit me for not being able to pick up at the guaranteed time. Luckily one of the attendants at the location showed up just before 830 a.m. The keys were locked in the store and I had to wait to be checked out finally at 830. Aside from the above, the truck I reserved was present and clean. The return process went very smooth since the store was open. However, there was a drop box for self return if the truck was returned outside of business hours.

John Cummins III 
No reviews have been submitted for this location.

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