El cliente no dejó un comentario.RODRIQUEZ R.
Customer Reviews for Pantops Pack N Mail
(U-Haul Neighborhood Dealer)
Charlottesville, VA 22911
Servicios en esta ubicación:
- Mon–Fri9:30 a. m. - 5:30 p. m.
- Sábado9:30 a. m. - 2:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Talk to people how y'all want to be talked to. The people are highly disrespectful and don't wanna answer questionsAmillion J.
El cliente no dejó un comentario.Wondwossen G.
El cliente no dejó un comentario.john D.
El cliente no dejó un comentario.Adam R.
I wish they have longer working hours.Nima A.
El cliente no dejó un comentario.Barbara B.
El cliente no dejó un comentario.ziaurrahman Z.
Friendly Staff!!Ramona B.
Your website and app are horrible. Took over an hour to get truck on the road because the buttons to advance the pages wouldn't load on the website and the app kept telling me I hadn't set a password yet. When I would reset the password, the two step verification code wouldn't be accepted. This was a living hell and it will keep me from ever renting from UHaul again.Jacqueline C.
We received an unexpected charge after returning the u-haul. The manager was kind in calling us to inform of the charge, but the charge itself seemed unreasonable given that we were told we needed to pay for the condition of the outside of the vehicle. We drove during snow and the outside of the vehicle had snow soot on it. This wasn't a cleanliness issue that we could control, and paying $20 for it to be taken to the car wash feels unreasonable.Claire M.
The website was having issues (kept logging me out/couldn't link my order with my account) and I was on hold with the support line for 10 minutes. The check in process takes a while (need to have I think two of these passport/an employer answer the phone/a non family member answer the phone). I picked it up on New Year's Day at 9 am and no one was going to answer but I happened to have my passport in the car because of the move. I would get to the pickup location earlier than you think you should if you will be cutting it close with the drop off time.Catherine W.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Jimmy B.
El cliente no dejó un comentario.NIMA A.
I requested a furniture dolly. None was available. The location told me that was my fault for booking online and refused to adjust the pricing. I notated no equipment was available in the online pickup and when I checked out. I was still charged the fee for the furniture dolly even though I stated there was not one and called the haul customer service line at the time of pickup.JONATHANPATRICK A.
El cliente no dejó un comentario.Kimberly S.
Charges were not transparent. Charged for 2 period rentals over 7-8 hours.Jared Y.
El cliente no dejó un comentario.Kevin D.
quick easy and professional - highly recommendVSBAmikaela C.
El cliente no dejó un comentario.Denise J.
she was right on top of my order, had all my info and got me out the door in 10 minutes.ted S.
Photo acceptance was difficult to achieve in online check-in/check-out. Clearer instructions/explanation of what is wrong with the photo would reduce frustration.June T.
El cliente no dejó un comentario.SUSAN H.
Parking lot lighting could be better but not under Uhaul Control. The app for self drop off is glitchy it wouldn't let me submit all the extra Photos that I took. All in all I am pleased.Jonnathan E.
The lady at this location is absolutely fabulous!!! She was very patient with me and caring. Will definitely utilize this location for all future Uhaul needs.Amanda P.
the self-checkout didn't work for me. Not sure why. I had to call the 1-800 number in a panic. Not sure I can use that self-checkout service again.Damon P.
El cliente no dejó un comentario.carol I.
Had my reservation completely set up correctly This would have been a very easy experience. The mobile check-in just had one flaw but was rectified with a call to customer service. The mobile check-in and out is easy to follow and great for those of us that need to pick up and drop off a truck outside of business hours.Andrea C.
The woman that helped us was very friendly, and went above and beyond to make sure we got our UHaul truck since we were coming from out of town and were possibly going to be arriving after work hours. We would definitely recommend her business!Scott M.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Jamel H.
The Staff was incredibly nice and friendly. I saved at least $1,000 by renting the U-Haul van and moving some bulky but lightweight items myself.Thomas P.
El cliente no dejó un comentario.Connie D.
El cliente no dejó un comentario.Shaun Ihsan K.
overall an easy experienceDAMON P.
El cliente no dejó un comentario.Hazel Y.
A selection of keyed padlocks for sale would be handyTARA M.
El cliente no dejó un comentario.LINDA C.
State of the art equipment. A definite improvement from years ago.WILLIAM J.
El cliente no dejó un comentario.Jihye Y.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.JENIFFER T.
El cliente no dejó un comentario.Zaida R.
El cliente no dejó un comentario.Warren J.
El cliente no dejó un comentario.stuart D.
El cliente no dejó un comentario.john D.
Came in today to rent a truck, not knowing it was 15 minutes past closing and the manager still helped us out with a last minute rental and did it with humor and a smile. As long as I'm in Charlottesville, this will be my go to location for any uhaul service!MICHAEL B.
El cliente no dejó un comentario.Candace F.
El cliente no dejó un comentario.James K.
Didn't have the items I reserved (furniture pads and furniture dolly) and the equipment dolly they did have was unusable because the wheel was broken so it just took up space in the truck. Owner was unapologetic and assumed we didn't know how to do mobile check in when it wasn't working. Luckily there was one helpful employee there who took care of us.Thomas C.
I would recommend picking your vehicle up in person. Your app to pick up and drop off without a real person to talk to is NOT user friendlyRobert K.
The people working were very helpful and nice.Brian N.
Online rental procees was bad! Reserved truck, but could not pick it up until I made two phone calls and waited on hold for 30 minutes. Poor online experience. Wasted an hour of time I had to pay for.William H.
The AC in the truck needs checkingWilliam G.
They added extra charges twice for two different things that didn't applyAlexander S.
Communication from this location was great. Very friendly and accommodating. My only concern is with big UHaul: either the requested truck size is not available at the selected site, or I have to go to an inconvenient location. This time the location changed AND the size I wanted was unavailable, and I had to make multiple trips with a cargo van.Eric K.
El cliente no dejó un comentario.Edwin B.
Staff at the Pantops pack n mail was very flexible and helpful. I appreciated their assistance in providing a van a little earlier than our reservationChristopher D.
Highly recommend this location. Easy reservation process. Friendly staff member. Would definitely go back to this location again.Suzanne F.
They changed me for gase when the truck was filled $25rashada R.
El cliente no dejó un comentario.JOSEABILIO M.
Convenient location, great vehicle, very accommodating staff, easy check-in and check-out. Thanks for the cold water!!Frederick S.
The back of the truck (cargo area) and inside the cab were dirty. The driver's side mirror was cracked.Joseph S.
The customer service was exceptional. The owner was professional, patient and kind. She made this rental easy. The truck was clean and well maintained. All of the staff were great!Donyll S.
El cliente no dejó un comentario.Patti J.
It was confusing that I selected phone check-in but still had to go inside anyway to get my key and have my equipment assigned. However the woman at desk was very helpful!Daniel N.
Terrible Pick up experience!!!! I did it online and when I tried to call after waiting for someone on hold the call was dropped. The internet is also spotty there and made it difficult to get online. There is no clear directions as to how to pick it up using the way online. Terrible terrible pick up experience.Providence S.
El cliente no dejó un comentario.Tashia B.
Excellent service, kind and helpful staff. Thanks.Stephen E.
Our follow up charges after The van with over estimated mileage were denied by our credit card since we temporarily lost it, and put a block on the card until we found the card.. I went into the rental Location to pay the balance, but the store had to go through a calling method that put them on hold, seemingly as if they were part of the general public, and not connected to your system. after waiting 15 minutes I decided to leave, hoping that I might be able to get back to the store to pay in person because I did not want to leave my credit card on a sticky note or give my car details over the phone. I would strongly recommend that your system provide a quick contact capability for your stores to reach the heart of your system to enable transactions that could easily take place for the customer, especially if they are waiting to pay. Otherwise, your system seems to work well, this particular store in Charlottesville Virginia is exemplary of great customer service with very personable and customer â€" oriented personnel who know how to run the system efficiently. This glitch that I have described above is apparently a system problem, and looks like it could be fixed with some good tech people. Thanks for the opportunity to give you my opinion. U-Haul definitely has a major advantage over the company I had used twice before in the last three years to move (Penske) in a least a couple of ways: u-Haul equipment was clean and fully operational while Penske has fallen way behind in that department recently. I had almost driven away with two trucks on separate occasions dead displayed check engine lights or made strange sounds when accelerating, only to hear that is â€œnothing to worry about â€œfrom the service person. Enough said/thank youKEN Z.
El cliente no dejó un comentario.ALLEN A.
Great service very helpful!JACK C.
El cliente no dejó un comentario.Michael M.
I am a boomer and certainly not what one would call technically savvy, but I used the 24/7 pick up and drop off feature on my phone and everything worked smoothly without a hitch (no pun intended). I will definitely use U-Haul and the 24/7 feature again when the need arises.Lee J.
vve were very well served, thank, youJOSEPH J.
I spend around $15,000+ yearly with U-Haul and I have bad experiences year round with different locations, yet I rarely complain or write negative reviews. BUT this location! This location needs something done about it ! I am absolutely not kidding when I say I consistently have issues with this rental location.Dante W.
Nothing I was definitely satisfied with your serviceâ€¦.Thank you!JOANN R.
It was greatEDNAMAE S.
El cliente no dejó un comentario.Joey V.
El cliente no dejó un comentario.JOHNDAWSON W.
El cliente no dejó un comentario.Eleanor M.
Renting a van was grueling from start to finish. Too many difficult/confusing points to list in full. A few here: 1) I wanted to pick the van up at 1:30 p.m. Saturday and return it no later than 1:30 p.m. Monday. I was repeated asked if I could pick it up and drop it off at noon those days, even after I said no. When I was sent the contract, it said pickup at 1:30 p.m., return at noon -- and specified 22 1/12 hours for the second day. When I called to ask why Diane Lee was being so insistent on noon, she said, "That's how it's in the system." In the end, it didn't matter as I finished earlier than expected and dropped the van off Sunday night. 2) When I reserved the van by phone, I asked if I had to reserve an appliance trolley as we had big pieces of furniture to move. I was assured no, there were plenty. But when I arrived, there were no appliance trolleys and just one smaller trolley. We rented it, but it was really too small. 3) When I first turned on the van engine, there was a blue warning saying low tire pressure. Above it was the yellow explanation point signifying low tire pressure. When I went back inside and told Diane Lee, she said not to worry, they had put air in the tires. The warning light stayed on the whole time I had the van. It obscured the mileage reading because it was in the dashboard spot where the mileage normally is displayed. 4) When I returned the van Sunday night, I couldn't follow the steps on the return link I'd been texted because there was no Wifi for my cell phone. So I just put the key in the dropbox. There was another slot for the contract, which I ignored because I'd never been asked to surrender my contract before when returning a rental vehicle. There were other frustrations, but these are enough. Thank you. James RosenJAMESMARTIN R.
Y'all rob me out of my credit money back to my cardPaul W.
I explained to the manager that when I refilled the gas, I needed to fill it to one bar to the right of 3/4 full. I got it to 3/4 full and began adding one gallon at a time until the gauge would move one bar further. With each dollar added, the gauge didn't move at all, until the 6th dollar was added & then the gauge moved from 3/4 full to Full all at once. The manager didn't listen, was argumentative, saying I was being negative. I told her she was being negative by arguing with me and basically calling me a liar. She is Chinese I guess, and her command of English isn't very good. She did refund me in cash finally for 6 dollars of gas, and $20 for insurance that I never agreed to needing. My State Farm auto policy provides Collision and Comprehensive coverage when I rent a vehicle. The manager needs some courses in customer service, and people skills.ROBERTALAN R.
The person who checked me out and checked me in was fantastic.ELIZABETHLOGAN B K.
El cliente no dejó un comentario.Kimberly M.
Diana was an absolute pleasure to work with with a nice sense of humor.KENNETHKNIGHT S.
Everything was excellentDEANDREBERNARD B.
The staff made us uncomfortable and they even questioned the necessity of the length of time I had reserved to have the rental. I wasn't sure how long this move was going to take and wanted to make sure I didn't go over the expected time so I booked it for 12 hours. The lady told us that the truck rental is really only supposed to be for a couple of hours. She just made us very uncomfortable. We have never experienced this at any other locationMichael M.
Excellent experience, no areas of improvement to recommend.GARRETT M.
El cliente no dejó un comentario.Bryan R.
I prefer this location over others !! Thank you for your great hospitality and customer service.Sarah L.
I think it would help if the U-Haul representative would take the customer out to the vehicle before finalizing the deal. At first, I rented a truck, but found it was difficult for me to climb up so high to get inside. I went back and requested a van which had a little shelf/step up....the U-Haul rep was able to get this change fairly quickly. She was extremely nice to me. I would definitely rent from her again, if the need arises.MARYANN C.
El cliente no dejó un comentario.KATHYDAVIS P.
Diane was Awesome!Tim D.
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