Customer Reviews for Panther Storage and Parking LLC
(U-Haul Neighborhood Dealer)

236 reviews

15725 W State Hwy 29   Liberty Hill, TX 78642

(512) 515-1089

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 515-1089

15725 W State Hwy 29
Liberty Hill, TX 78642

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was awesome. The representative was very helpful and informative. Smooth transaction start to finish. I will definitely be a dedicated customer to this location.

Joshua Duffy 
Rating:
5.0

The manager of this location does a great job for me every time I rent. Very professional!

Dan Hedman 
Rating:
5.0

Customer did not leave a comment.

Jim Joseph 
Rating:
5.0

Customer did not leave a comment.

Clayton Funk 
Rating:
2.0

The woman here is always rude and sometimes closes the front door during business hours. Very unprofessional. She treats you as if you owe her something for being there. She has also added insurance to the reservation AGAINST my wishes in the past.

Justin Conway 
Rating:
5.0

Courteous and professional service! Nice location with easy access.

Barbara Wessel 
Rating:
5.0

Very friendly & easy to rent Thks Tom

Mindy norman 
Rating:
5.0

Customer did not leave a comment.

MORGAN RICKS 
Rating:
5.0

Customer did not leave a comment.

Matthew Nichols 
Rating:
5.0

Customer did not leave a comment.

Samantha Escamilla 
Rating:
2.0

Not enough parking Didn’t answer phone for parking instructions Didn’t check in vehicle and I got called about it

Brett Phillips 
Rating:
3.0

Received phone calls the day after and the day after that wanting to know when I was going to bring the truck back. I only had it the one day for at most 5 hours and returned it.

WILLIAM EDWARD 
Rating:
3.0

Customer did not leave a comment.

Trey Lumley 
Rating:
5.0

Will be renting again from this location

Robert Bierley 
Rating:
5.0

Customer did not leave a comment.

Robert Self 
Rating:
5.0

Karen was wonderful....

FRANK MARINO 
Rating:
5.0

Customer did not leave a comment.

Tom Cox 
Rating:
3.0

I dropped off the truck between their business hours and no one was there. A note on the door started that they were "running errands". I did leave the truck, and dropped the key in the night drop. They did call me later, but, it was an uneasy process.

Dave Buddenbaum 
Rating:
2.0

The box was never correctly secured to the frame. Had to keep for extra time to find resolution out of fear that it was going to be a chargeable penalty. Which I guess it was on account of the extra time I needed to ensure it was returned in more adequate condition. Service clerk was not pleasant either. Hate that my money went here. But I did get the job done. That's good.

Joshua Webb 
Rating:
5.0

Karen is awesome.

laurie thorpe 
Rating:
5.0

The equipment was ready and just had to scan my license.

Brian Alexander 
Rating:
5.0

Karen gives good customer service

Dan Hedman 
Rating:
4.0

Customer did not leave a comment.

Franklin Harris 
Rating:
3.0

Your app is super complex to use. Number of photos to be taken, extra verification even after already verified. Basically doing the job of your counter person for free and there is no associated discount on the rental. Not the best experience

Paul Capodanno 
Rating:
3.0

The moving truck I rented smell awefull of cigarette smoke. And the back of it was dirty. I made sure and replaced the gas in it but was still charge for 4 more gallons at 5.00 per gallon. I had reserved a truck the night before but when I got there all that was left was the large one.There is also a 21.00 charge on there that I’m not even sure what it is.

STARLA COLLINS 
Rating:
5.0

The staff we engaged with was exceptional and went above and beyond to take care of us!

Chris Mills 
Rating:
4.0

Customer did not leave a comment.

Joseph Christensen 
Rating:
5.0

Excellent customer service! Your staff was nothing short of outstanding, providing all the help I needed for my trailer rental. Thank you!

michael krbec 
Rating:
5.0

Customer did not leave a comment.

Jonthan Bever 
Rating:
5.0

Customer did not leave a comment.

Michael Wilmore 
Rating:
1.0

I had reserved for 4:30 pm and I arrived at 3:45 U-haul rep. would not let me check in for 4:30 I needed that hour to get trailer back , she makes up her own rules and said that she is not allowed to reserve trailer that close to closing time. She also takes it upon herself to add all the insurance plans even though I clicked them off on website. Then SUPRISE your bill goes from 38.94 to 78.78 in a click of her button. I had to leave the job site at 3:05 after being told if I'm late will be charged another full day , oh and she said someone might need the trailer at 4:30 , wait you specifically told me you don't rent trailers for 4:30 pickup so which is it? I hurt my body pushing myself to hard to unload the rock in the trailer , I fucking threw up and still in pain today and you know why ? because I needed that other hour and not be rushed in 103 heat. Also check my past rentals at this location , I never added any protection on trailer , she adds them on her own and then lies and says I clicked it on website CALL BULLSHIT In fact I want those fees put back on my card. Please feel free to call me 509-263-9529 I am not even lying about this location and woman.

John Kelley 
Rating:
5.0

Biggest problem have seen lately is not enough trucks to rent when needed

Dennis Rhodes 
Rating:
5.0

Customer did not leave a comment.

James Burk 
Rating:
5.0

Karen was awesome!!

SATISH PARVATANENI 
Rating:
5.0

Karen was especially helpful and cordial.

Dan Hedman 
Rating:
5.0

Karen was extremely helpful and made the process quick and easy Thanks

Steve hickey 
Rating:
5.0

Customer did not leave a comment.

Mark Dombrowski 
Rating:
5.0

Great experience. My only complaint was I was charged safe towing which I clicked denied online but when I got to Panther Storage and Uhaul was charged 16.99 , at the time I did not know that since I reserved on-line and made sure to cancel that option which it is a option. Please kindly refund that back to my card Thanks

John Kelley 
Rating:
5.0

Must be a UHaul thing. Excellent customer service. Trailer was unhitched for me. I literally just pulled up trailer removed drove away

paul ontiveros 
Rating:
1.0

It took a day and multiple calls to Uhaul to find a return location. Once I finally found a location, there was no one there during business hours to accept the return. After an hour on the phone with customer service, I finally received a call from the location owner who said "Uhaul is awful" apologized and told me to park the trailer and she would take care of the return from there.

wade patton 
Rating:
5.0

Customer did not leave a comment.

Arnulfo Richards 
Rating:
5.0

Customer did not leave a comment.

Clifford Gosnell 
Rating:
4.0

Customer did not leave a comment.

Paul Tammy Dano 
Rating:
3.0

The brakes made a grinding sound. It made me worried there was an issue and they’d go out.

Lisa Costello 
Rating:
3.0

Be open per the posted hours or put a sign on the door if not open per stated hours.

CHERYL KNOCKLESS 
Rating:
5.0

Customer did not leave a comment.

Ronald Hoffart 
Rating:
5.0

Customer did not leave a comment.

earl mayers 
Rating:
3.0

The pickup location was changed 3 times before the reservation and move date. I was notified the truck pick up location had been changed to another location and on the pickup date I drove 35 minutes to that location and once there I was told it was not there and I had to drive an hour away in the opposite direction to pick it up at another location. I had called the day before to confirm but no one answered the phone at the location.

RON Colon 
Rating:
5.0

This was the best of the three locations! Karen went above and beyond to make sure my equipment arrived and was ready for me, which after my first experience I wasn’t sure I was going to be able to do the move at all! Again Karen was a rock star best communication of all three locations I have to visit.

Ryan Cobb 
Rating:
5.0

Quick and easy

Luke Hawkins 
Rating:
5.0

Customer did not leave a comment.

KELLY KELLEY 
Rating:
5.0

The service agent was very helpful

WADE ABBOTT 
Rating:
4.0

No suggestions at this time

Bobby Johnson 
Rating:
5.0

have hand trucks available. they had ZERO

david embry 
Rating:
5.0

Everything went very well with the pickup of the truck, performance of the truck, usefulness of the accessories (furniture pads, dolley) and the return and billing process. Would recommend this location and I will use it again :)

JACK YOUNGBLOOD 
Rating:
5.0

Customer did not leave a comment.

Edgar Roman 
Rating:
5.0

None

Raphael Ibanez 
Rating:
5.0

Great experience!

Melissa Zavala 
Rating:
5.0

The lady was very nice!

Theophile Koblan 
Rating:
5.0

I would like to see all the trucks full of gas to begin a rental.

Mitchell Van Horn 
Rating:
5.0

Easy booking on line. They are friendly and professional. I’ve rented from here three times.

JAMES WALCIK 
Rating:
5.0

Everything went like clockwork, very thankful for that. It’s important when you’re moving.

Leonard Lippert 
Rating:
5.0

Customer did not leave a comment.

Ben Pierce 
Rating:
5.0

Customer did not leave a comment.

Donna Soward 
Rating:
1.0

Horrible service at this location. Was very rude!

Darlene Schicker 
Rating:
1.0

The people in the location were friendly I don’t have a problem with that problem was with the online check-in and the scanning of the drivers license. The app was extremely buggy and took forever to get checked in. It would have been easier to just manually enter all my information when I arrive.

Shannon Torgerson 
Rating:
5.0

This location and Karen were AMAZING! She helped us when Uhaul completely screwed up our pickup. complete nightmare, uhaul had us driving to 3 different locations (2 hours from our house) to find a truck, we spend hours on the phone with customer service, and STILL no resolution.

James A Laurent 
Rating:
5.0

Karen was great!

Christopher Wade 
Rating:
5.0

Customer did not leave a comment.

JAMESJOSEPH DELLAMORE 
Rating:
1.0

When we dropped off the Uhaul I don’t think it was ever checked in. I got a text threatening legal action against me for having the Uhaul in my possession still when it wasn’t. I am really disappointed with this experience.

Jimmy Alley 
Rating:
5.0

Excellent helpful staff

Wayne Hitchcock 
Rating:
5.0

Customer did not leave a comment.

charles Claggett 
Rating:
5.0

Karen is absolutely amazing and a very kind lady. It was a pleasure to have met her!

Melissa Huggins 
Rating:
5.0

The renting process went really smooth. The only recommendation I might have is that I rent frequently from usual on a regular basis for my business and their system doesn't save information and I have to give it to them every time I rent one.

Lino Melchor 
Rating:
5.0

Customer did not leave a comment.

ERIKA EIGENMANN 
Rating:
5.0

Customer did not leave a comment.

Terri Roberts 
Rating:
2.0

Customer did not leave a comment.

Kristi Krouse 
Rating:
4.0

I was told I could have the 26 footer at 4:-5,and when I got there she had already gave it to somebody else, so I end up getting a 15 footer. I was disappointed because I had to make multiple trips for my move. Yall should have a confirmation time to pick up. It would save lots of disappointment.

LINDA HRNCIR 
Rating:
5.0

Customer did not leave a comment.

Nicholas Vogel 
Rating:
4.0

Customer did not leave a comment.

Atreya Yelishetti 
Rating:
5.0

The lady who runs Panther Storage and Parking is amazing and extremely helpful. Had a wonderful experience

JOSHUA MARTINEZ 
Rating:
4.0

Customer did not leave a comment.

Melanie Boudar 
Rating:
4.0

Very friendly and helpful folks working at this location

Courtney McMillan 
Rating:
5.0

Customer did not leave a comment.

Bailey Reyhons 
Rating:
5.0

Customer did not leave a comment.

Dana Hagen 
Rating:
4.0

We swept it out before loading. Paper, debri, dirt

David Gallander 
Rating:
3.0

I wouldn't recommend uhaul to anybody. I received multiple texts and emails from UHaul all telling me different drop off locations and different deadlines for dropping off. They charged me for an extra day because the last deadline was 5 hours prior to my original contracted deadline.

Paul Smith 
Rating:
3.0

It was Sunday - so no personnel. Wasn't a whole lot of space to park or position a trailer - especially for a novice like me.

Paul Smith 
Rating:
5.0

Customer did not leave a comment.

Forrest Pride 
Rating:
4.0

Staff was very friendly and helpful

Amery Vasso 
Rating:
1.0

The facility failed to set up the mobile pick up I had scheduled. I was forced to wait over an hour for the office to open so I could get my rental. The lady in the office was rude and blamed me. She said I scheduled it too late for mobile pick up even though I made my reservation a week ahead and then she told me my reservation time was “California time” even though we are in Texas. She did everything except admit that she just failed to do her job. I will never use this location again. Extremely rude.

Melissa Horsak 
Rating:
5.0

Customer did not leave a comment.

Charles Sterrett 
Rating:
5.0

Customer did not leave a comment.

Michelle Floyd 
Rating:
5.0

Customer did not leave a comment.

Kellie Collier 
Rating:
4.0

The lady that called me to inform me that she was closing at 5:30 on Friday and I needed to go pick up the truck before she closed was a little rude and demanding. She also called me 30 minutes before she closed to let me know. Other than that everything was good

Daniel Ledezma 
Rating:
5.0

Friendly and great service.

MARVIN GARZA 
Rating:
3.0

Customer did not leave a comment.

SUSAN ANDERSON 
Rating:
3.0

Pick up location gave a set of instruction for dropping off the trailer that was in exact opposition to drop off location. So I was stuck with my car on the trailer and no way to get it off until several non employees were willing to help me with the process. Very frustrating. Resulted in my having reschedule my unloaders, leaving very little time for them to do their job. Was lucky that they could work with me as they had another job following mine. Uhaul needs to have more consistent process for returns of trailers.

melissa fairchild 
Rating:
5.0

Customer did not leave a comment.

Doris Boehm 
Rating:
5.0

I'm not sure you can improve my experience. Everything went well. Great experience. Thanks

Ron Donaho 
No reviews have been submitted for this location.

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