Truck needed some attention. I reserved 36 blankets and got 10 I reserved 3 dollies and got 2JASON B.
Customer Reviews for Panther Storage and Parking LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Provide good customer service and actually do your jobAna P.
El cliente no dejó un comentario.JAY S.
El cliente no dejó un comentario.THERESA O.
El cliente no dejó un comentario.MATTHEW J.
They promise to have 26 foot truck for me, at time to pick up my truck , they gave me 20 foot truck. and 5by 8 cargo trailer ,, i let over flow this time , because, the small truck , and small cargo trailer , ,,,,,GENARO H.
El cliente no dejó un comentario.JEFFERY C.
El cliente no dejó un comentario.RAFAEL S.
Not an issue for the location, but the truck itself lacked a working cooling system (not good for Texas in September). Otherwise, great experience. Process to rent was quick and efficient.STEPHEN S.
El cliente no dejó un comentario.JAMES R.
Sign on the door said out to lunch at 4:25 PM. Suppose to be open until 5:30 PMLinda P.
El cliente no dejó un comentario.SYLVIA H.
El cliente no dejó un comentario.Jared J.
Horrible experience. We had a trailer reserved at a different location. When we went to pick it up, there was no trailer available. What is the purpose of a reservation. No contact from u-haul about any change or lack of availability. Panther Storage came through for us with a different trailer. Smaller which required us to take a second vehicle on our move, but it helped.RICHARD E.
El cliente no dejó un comentario.WILLIAM E.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Shane L.
El cliente no dejó un comentario.DONALD W.
El cliente no dejó un comentario.WILLIAM E.
This was not the pick up location I requested. The one I wanted did not have the size truck I needed so had to go here. This location did not have any dollies nor tie down straps. The lady in the office was very nice and friendly though!KAREN S.
The rent location really was, overall, very good â€¦ We've used them before for other 591(c)(3) programs. The U-haul app and the wait time for ANY TYPE of Customer Service was horrible â€¦ The app would not recognize my location no matter what, including toggling location services on; resetting my phone; resetting the app; etc. (So much for virtual check in â€¦) And, a 45-minute wait to speak to ANYONE at U-Haul Customer Service at 8:00 AM Central on a Wednesday morning (not a Monday morning or a Friday morning, but a Wednesday morning) is complete and total BS.AARON A.
El cliente no dejó un comentario.Crespin R.
Equipment was maintained well and I received what was needed.BRIAN A.
El cliente no dejó un comentario.DARRELL S.
While this was a good location it was not the one I requested, it was 50 miles away. It took us 3 hours in traffic to get there and bring the truck back. As much as I paid and as far out as I booked why couldn't someone bring the truck to my location?AMELIA L.
El cliente no dejó un comentario.Elizabeth A.
Friendly, efficient service.HAROLD STEVEN E.
El cliente no dejó un comentario.SARAH P.
only 1 person working at the pick up location. had multiple people waiting in lines when store opened.RAYMOND S.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.ROBERT M.
Nothing, this location and personnel were very knowledgeable, helpful and friendly. Had been a nightmare in rental and pickup. This drop off location made it much better !! Highly recommend this locationKeith W.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.BRYNN P.
karen was greatJAMES C.
El cliente no dejó un comentario.NICOLE B.
The only issue was the app experience. It took 20 minutes to get approval. Way too long! There was no indication that we were in a line to to speak. We weren't sure if the app had â€˜hung up'. But didn't want to restart in case we were â€˜in line.' That part of the process was exasperating!Christian C.
El cliente no dejó un comentario.Mark U.
El cliente no dejó un comentario.JAVIER G.
El cliente no dejó un comentario.TRAVIS C.
This is the 2nd after hours drop at this store in the last few weeks. The drop off app has worked wellADRIEN D.
El cliente no dejó un comentario.DARRYL B.
This was a great location!Wallace D.
Great people and service.RICKY M.
As long as you have Karen running this shop, you need no improvements!STEPHEN M.
Way over charged!! I replaced the gas, they charged me $55 to put the gas back to 1/4 and it was at 1/4 when i dropped it off! It wasn't clean when i got it. Butnof course i get charged for cleaning.Felicia C.
Not sure why I would be paying for cleaning fee for a truck that was dirty when I received itedwin F.
El cliente no dejó un comentario.SAMUEL S.
El cliente no dejó un comentario.Hallie S.
Answered very quickly to helpFelix J.
This location had everything I needed.Robert W.
Speed up check in process at location.James M.
El cliente no dejó un comentario.rose L.
El cliente no dejó un comentario.Peter H.
The office was not open during published business hours. This caused me to incur additional chargesBrian M.
Location was great, the person that was supposed to be working there, luckily was there when I got there to return the truck and trailer, but was leaving to go to the hospital, and was closing for the day. If I had been 5 minutes later, I would have missed her, and there was no one else there to help. Maybe have more than one person working the shifts, so that customers that need assistance will have it during open hours.SEAN H.
El cliente no dejó un comentario.JAMES BERNARD G.
Lower the cost. $400 for a small trailer for 5 days that I only used on one of them is outrageous. $80 a day beats any car rental price I've paidDouglas P.
Panther storage and parking was very helpful with the rental experience and the equipment I rented was very well kept and clean. Absolutely 10/10 would recommend location to anyone that has u-haul needsjeffrey P.
El cliente no dejó un comentario.ROBERT SCOTT B.
El cliente no dejó un comentario.Catherine M.
El cliente no dejó un comentario.Rodney N.
El cliente no dejó un comentario.Tolbert P.
The Panther Storage facility manager, Karen, was supper helpful with my reservation, attaching the trailer to my RV as well offering helpful suggestions for a safe and worry free trip. She also found a dealer at our destination that was close by our hotel.Marvin S.
El cliente no dejó un comentario.Michael F.
The price was a bit expensive but everything was otherwise good to go.frank W.
Your online reservation and pickup is a great idea but a nightmare to actually do online Especially when early pickup is needed. I had to call this location to get the reservation and Karen was very helpful but I still had Issues the next day and got the call From UHaul when the truck was an authorized pickup. You had my credit card information and uploaded picture (front and back) of my driver's license, so obviously it is an inconvenience.Maureen W.
When we went to pick up truck, the u haul website was down. Your representative Karen was excellent in processing the best she could. Karen was in touch with me before move to make sure I had everything I needed. She has a wonderful attitude and is a great asset representing the company.Vivian C.
El cliente no dejó un comentario.BLANCHE R.
El cliente no dejó un comentario.Ann K.
The person that was there did not know how to traverse through the software to get my rental truck. It took over 30 minutes to get me out of there. I am bringing this up because I needed it to bring the truck back at 5 PM. As far as the truck, it was what I needed and was in great condition.Saul C.
Great costumer service. Made me feel welcomed.armando S.
El cliente no dejó un comentario.John K.
I arrived to drop off during posted hours. Door was locked, no one there. The trailer had no jack and I was unable to lift the trailer off of the ball without using a pry bar I was fortunate to have in my truck. The lot slopes toward the ditch and I had to go around and dig up rocks to chock the wheels so it would not roll into the ditch.CHARLES C.
Back tired on both sides of the truck were low tread and should've been replaced before rental!!!!!Jennifer R.
the attention and assistance I received from staff regarding types of rental trailers was truly exceptional.Patrick S.
Amazing serviceTalia B.
El cliente no dejó un comentario.theresa H.
El cliente no dejó un comentario.Pam T.
Office lady was great and easy to work with. New owner making his site better, great Uhaul location.Jesse L.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Marina E.
El cliente no dejó un comentario.Alvin M.
I was treated the best ever. The truck was clean and well maintained. I have never had a U-Haul truck work this well.Timothy W.
El cliente no dejó un comentario.DEVLIN J.
El cliente no dejó un comentario.George S.
The entire process was excellent. It was easy and it met my needsfrank W.
El cliente no dejó un comentario.ken F.
El cliente no dejó un comentario.Noel H.
El cliente no dejó un comentario.Caryl F.
El cliente no dejó un comentario.Elyse F.
Easy pick up and drop off- great locationGlenn J.