Customer Reviews for P&T Sales
(U-Haul Neighborhood Dealer)

469 reviews

11262 265th St   Mason City, IA 50401

(641) 243-4695

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 12:30 pm–5:30 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(641) 243-4695

11262 265th St
Mason City, IA 50401

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 12:30 pm–5:30 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Brandon 
Rating:
4.0

Customer did not leave a comment.

Joel Perea Padilla 
Rating:
5.0

Customer did not leave a comment.

Bill Lizakowski 
Rating:
5.0

I have no complaints

Bethany Shackleton 
Rating:
5.0

Customer did not leave a comment.

Ryan Malek 
Rating:
5.0

Customer did not leave a comment.

Alora Schneck 
Rating:
5.0

Customer did not leave a comment.

Larry Mallo 
Rating:
5.0

Customer did not leave a comment.

Korina Ortega 
Rating:
5.0

Customer did not leave a comment.

Greg Garth 
Rating:
5.0

All seemed to go well.

scot orton 
Rating:
5.0

Customer did not leave a comment.

Jeff Hansen 
Rating:
4.0

Customer did not leave a comment.

PAULA LAMPHIER 
Rating:
4.0

Customer did not leave a comment.

Sonya F Jones 
Rating:
5.0

Quick easy pick up good service also...

wayne grant 
Rating:
5.0

Customer did not leave a comment.

John Redeker 
Rating:
5.0

This location was the most helpful. We returned our tow dolly first and then later we returned the truck.

Wendy Johnson 
Rating:
5.0

Customer did not leave a comment.

James Coddington 
Rating:
4.0

Customer did not leave a comment.

Kylie Zech 
Rating:
1.0

Make sure you live up to you end of the reservation instead of not having the truck the customer reserved then giving them a truck half the size and still charging them twice the miles they had to use because supposedly “that’s the only truck you had”. I will never rent from you guys again and now neither will my followers! Thanks for nothing

TABATHA LARSEN 
Rating:
4.0

Jaime was wonderful and she did her best to try to help us

MICHAEL BAGUR 
Rating:
4.0

Customer did not leave a comment.

Rhonda Smit 
Rating:
5.0

Customer did not leave a comment.

David Hansen 
Rating:
2.0

Never got the two wheel cart I rented but was charged for it. Was not told about having a certain amount of miles without being charged more.

Danyelle Keeney 
Rating:
2.0

When you reserve a truck, it should be there and ready for you. I went to pick up my truck in reservation and someone had already left with it.

Konner Mills 
Rating:
4.0

Customer did not leave a comment.

judy Williams 
Rating:
4.0

Customer did not leave a comment.

judy Williams 
Rating:
5.0

nothing had no problem he was wonderful answer all my questions

anita shaw 
Rating:
4.0

Customer did not leave a comment.

Troy Maeschen 
Rating:
4.0

U-Haul prices are getting ridiculous as an company

Kenyon Abbott 
Rating:
5.0

Customer did not leave a comment.

Paul Bartholomew 
Rating:
3.0

I asked for a 2 wheel cart when ordering and was given sort of wood square with 4 wheels and no handle. Not what I’ve reveiced every other time I’ve rented a moving truck and the picture on the wall inside the truck even shows the type I asked for. So I did not have the cart I needed to move large objects tiday

Bobbie Johnson 
Rating:
5.0

Customer did not leave a comment.

Curtis Popinga 
Rating:
5.0

Customer did not leave a comment.

Staci Mellman 
Rating:
5.0

Customer did not leave a comment.

Jacob Brunscheon 
Rating:
5.0

Customer did not leave a comment.

Bruce Hamilton 
Rating:
4.0

Customer did not leave a comment.

Jim Coddington 
Rating:
5.0

The windows and mirrors were very dirty.

John Sorenson 
Rating:
5.0

Excellent and Friendly customer sevice!

Luis Solano 
Rating:
5.0

Customer did not leave a comment.

Thatcher Bell 
Rating:
5.0

Customer did not leave a comment.

Austen Davis 
Rating:
5.0

this was the most efficient uhaul franchise I have used. The attendant's computer skills were very fast and accurate, she hooked up my trailer were quickly.

James Coddington 
Rating:
5.0

Customer did not leave a comment.

Matthew Jones 
Rating:
5.0

Newer trucks

Kat Pinhouse 
Rating:
4.0

Checking a vehicle in and out was very quick ———— nice————

Tom Fites 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Chapin 
Rating:
1.0

The equipment I rented was not road ready, I was unable to use the equipment because of a problem with the vehicle, I was still required to pay the daily rental fees. I had filled it with fuel and was not reimbursed for the fuel. Very frustrated with the whole experience. Expectations when I rent a vehicle, it has been certified to be road worthy and there is no way they verified that on this vehicle before they rented it to me. I WAS STILL REQUIRED TO PAY FOR THE RENTAL!!

Brent Scarrow 
Rating:
5.0

Customer did not leave a comment.

Jesse Lambert 
Rating:
5.0

Customer did not leave a comment.

Rodney Dodd 
Rating:
3.0

Was unable to provide utility dolly. Charged for furniture dolly that was not received.

CURT CHESLOG 
Rating:
5.0

Customer did not leave a comment.

Nicholas Broadbent 
Rating:
5.0

Valet parking would be nice

Derek Demory 
Rating:
5.0

Customer did not leave a comment.

Kathy Millard 
Rating:
3.0

Self-check in too way too long! 15min just to get to the vehicle overview

Zelda Staley 
Rating:
1.0

Customer did not leave a comment.

Anthony Ranes 
Rating:
4.0

Customer did not leave a comment.

Donald Jr Fett 
Rating:
5.0

Great fast and friendly service

Melissa Satern 
Rating:
5.0

Customer did not leave a comment.

Kenneth Murphy 
Rating:
5.0

2nd drop off here. Very friendly staff - always ready to help. TEN STAR SERVICE

Timothy Fogarty 
Rating:
5.0

Customer did not leave a comment.

Bruce Balgeman 
Rating:
5.0

Great customer service!

Katrina Guhl 
Rating:
5.0

Tom was great! Will absolutely refer to them if anyone ask! He was courteous, and helped as quickly as he could despite being busy!! Very pleasant experience during stressful time!

Sherry Monson 
Rating:
5.0

Customer did not leave a comment.

Richard Ludeke 
Rating:
3.0

Customer did not leave a comment.

Terry Wille 
Rating:
3.0

Customer did not leave a comment.

Terry Wille 
Rating:
4.0

Friendly and fast service in a convenient location for my needs.

Gary Bland 
Rating:
4.0

Customer did not leave a comment.

Darrell Rezendes 
Rating:
3.0

Truck was shaking the whole time no way this truck should of been on the road

Ryan Fancher 
Rating:
4.0

The van was very dangerous to drive brakes barely worked

Ryan Fancher 
Rating:
4.0

This was the back-up drop off location vs. my selected drop-off location.

Eric Stoychoff 
Rating:
5.0

Customer did not leave a comment.

ROBERT NOSS 
Rating:
5.0

Yes, the young lady working the day I returned the truck was so friendly. It was a long day unloading after 7 hours of driving and she made the check in quick and so easy. She was fantastic!

Ruthann Martin 
Rating:
4.0

Customer did not leave a comment.

Thomas True 
Rating:
5.0

Process went very smoothly and they were quite friendly.

William Schaper 
Rating:
5.0

Excellent customer service, very professional.. Highly recommend! Will use again! Thank you

Joe Mathahs 
Rating:
3.0

When I picked up the truck I was told it had 1/4 tank of gas in it. Before driving off the lot I checked the gas gauge and it was below 1/8 of a tank. I was warned that I had to bring it back with 1/4 tank. Went inside got the employee to look at it. He came out and quickly made some initial marks on the paperwork that it was at 1/8 tank or less. They made it right by me, but what a headache!

Craig Johnson 
Rating:
5.0

P&T Sales team made the entire process very easy and stress-free. Moving is a very stressful time and to have this entire rental process made very easy was great.

Michael Solberg 
Rating:
5.0

Customer did not leave a comment.

David Stalker 
Rating:
5.0

Customer did not leave a comment.

Carla Hawk 
Rating:
4.0

The service was beyond usual. They made an anticipated uncomfortable time much easier than expected. Very good.

De SHIMEK 
Rating:
5.0

I hated the on-line check in. I could not get the app to work which was very frustrating. It delayed our moving time. I am quite new to a mobile phone but still think the process should have been easier than what I experienced. The personnel in the office were friendly and accommodating.

Mike Schluetter 
Rating:
4.0

Customer did not leave a comment.

Jade Blaas 
Rating:
5.0

Customer did not leave a comment.

DENIS FOSS 
Rating:
5.0

Customer did not leave a comment.

Allehcem Knight-Edmond 
Rating:
5.0

Customer did not leave a comment.

Kenneth Murphy 
Rating:
5.0

Customer did not leave a comment.

Lynn Anderson 
Rating:
5.0

Customer did not leave a comment.

mckinley eason 
Rating:
5.0

Customer did not leave a comment.

Ryan Poncin 
Rating:
5.0

The drop off location was great. The employee met me at the truck as soon as i pulled into the lot. They request the keys and told me i should be expecting an emailed receipt soon. I did. I informed the employee that when i picked the truck up, it did not have the additional equipment i requested.

MICHAEL CORVELLI 
Rating:
4.0

Customer did not leave a comment.

David Burgart 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Chapin 
Rating:
3.0

Customer did not leave a comment.

Michelle Garland 
Rating:
5.0

Customer did not leave a comment.

Jesse Germundson 
Rating:
5.0

Customer did not leave a comment.

Caitlin Lauritzen 
Rating:
4.0

Customer did not leave a comment.

Francisco Marin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Chapin 
Rating:
5.0

Thank you for loaning us the plug in for tail lights after we forgot ours in another vehicle!

Melinda Farland 
Rating:
3.0

Customer did not leave a comment.

Terry McBeain 
Rating:
4.0

Customer did not leave a comment.

alana petersen 
Rating:
5.0

Customer did not leave a comment.

Susan Ruen 
Rating:
4.0

There were some obvious issues that needed addressed, however the truck ran fine. The first is that the brake cylinder seemed to be leaking which was apparent from audible sound while driving and braking. There also may have been a hub issue on the rear driver side wheel making a cacophony of different sounds while turning. It was clean and didn’t have any issues that were bad enough to shut it down but it was likely nearing that point.

Quentin Seger 
No reviews have been submitted for this location.

Additional Services at this Location

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