Customer Reviews for P&M Truck & Auto Repair & Sales
(U-Haul Neighborhood Dealer)

100 reviews

9715 Spring St   Highland, IN 46322

(219) 595-3671

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(219) 595-3671

9715 Spring St
Highland, IN 46322

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

J David Holloway 
Rating:
5.0

Customer did not leave a comment.

Jason Becker 
Rating:
5.0

Customer did not leave a comment.

AARON HAUG 
Rating:
4.0

I had no internet access at the drop off location. I could not go through the check in process, and had to wait an additional day for them to complete the check in. I spent time with customer service explaining the issue.

Tammi Mercereau 
Rating:
5.0

The lady at the desk was nothing but pleasent from the minute i walked in. I was in and out quick. Great place to rent from. I will be back. Thanks.

Jason Becker 
Rating:
5.0

Customer did not leave a comment.

Christa Boske 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SMITH 
Rating:
5.0

Customer did not leave a comment.

John Angyus 
Rating:
3.0

The building was a bit intimidating looking. Very dark inside and plexiglass covers the entire check in area. Wondered if I was in a safe area. The woman was very nice though and easy to work with. So maybe I would recommend this location.

Katherine Larko 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WOODS 
Rating:
5.0

The customer service was excellent!

Kelli VantreaseHenley 
Rating:
5.0

I always just assumed that renting trailers would be expensive. This was so affordable for our football team. Thanks again.

Brett Clayton 
Rating:
3.0

Customer did not leave a comment.

Timothy Griffin 
Rating:
3.0

Customer did not leave a comment.

Tiffany Salazar 
Rating:
5.0

Customer did not leave a comment.

NICOLE BURDEN 
Rating:
5.0

Personnel were very professional and helpful in getting the process done.

Vince Bon 
Rating:
5.0

Very helpful when I called. Service was Wonderful. If I need to rent a vehicle again I will use this company again.

NANCY FINNEN 
Rating:
4.0

Customer did not leave a comment.

Donna Lucero 
Rating:
5.0

The key lock was hard to get into .

Shilas Halton 
Rating:
3.0

Was charged for miles that I should not have been charged, I refuted this when I submitted. Even after I added gas that took it from 1/8 of a tank to almost full when I dropped it off.

Daniel Pinkelton 
Rating:
5.0

Customer did not leave a comment.

jason powers 
Rating:
5.0

The owners are super friendly and very helpful. They have the best rates and excellent service. I go to them everytime I need a rental uhaul truck. Jeannie

JEANNIE PIMENTEL 
Rating:
5.0

Very Friendly and Helpful.

John Shuck 
Rating:
4.0

Communication between vendors and main offices

David Bell 
Rating:
5.0

Excellent service

Cynthia Morgan 
Rating:
5.0

Customer did not leave a comment.

Brad Johnson 
Rating:
5.0

Well done, helpful and friendly personal!

Joe Hayes 
Rating:
5.0

Reasonable and convenient! During off hours the app is super user-friendly!

Kim Parobek 
Rating:
4.0

Okay so picking up this truck by myself was a bit of an escape room situation. The number I’m looking for to find the truck is on the top, the prompt made it seem like I was looking for a number on the bottom of truck. The lock was hard to open, perhaps because of the cold.

kierstin berggren 
Rating:
5.0

Customer did not leave a comment.

Eric Kuna 
Rating:
4.0

Customer did not leave a comment.

Tomislav Rogic 
Rating:
5.0

Kind staff. Easy to find location. Easy to use.

Kirsten Utley 
Rating:
5.0

Customer did not leave a comment.

Ionut Goje 
Rating:
5.0

Customer did not leave a comment.

Tatiana Harris 
Rating:
5.0

The lock was really hard to get off, it took a number of minutes to pry it open after entering the correct password.

Amanda Viveros 
Rating:
5.0

Customer did not leave a comment.

Sharon Kruhaj 
Rating:
5.0

This was a very affordable and pleasant experience! Thank you!

SHARON GYURE 
Rating:
3.0

Phone service is horrible. I was at work and got a message from uhaul to call 219-322-2905 for our vehicle pick up location. I called the number and was on hold for 1 hour 15 minutes. During my call, the location was texted to me. Either add more people to answer the phone or just send the pick up location via text or email. 75 minutes is ridiculous. If I wasn’t able to wait on hold that long then what would have happened? Would my needed rental have gone to someone else??? It happened on Wednesday for Thursday pick up. Please make the service better, much better

Michael Kielbasa 
Rating:
5.0

Customer did not leave a comment.

ANDREW MASNY 
Rating:
5.0

Customer did not leave a comment.

Maureen Turman 
Rating:
5.0

Great service at P&M Auto Repair 👍👍

Andrew Satanek 
Rating:
5.0

Customer did not leave a comment.

bob moricz 
Rating:
1.0

Have all rented equipment in the uhual. And only charge for equipment that was there

Joseph Chiodo 
Rating:
5.0

Customer did not leave a comment.

Robin Lee 
Rating:
5.0

Customer did not leave a comment.

Kenneth Mosley 
Rating:
5.0

nothing

Bobby Whisenant 
Rating:
3.0

They were closed so hard to evaluate

Jim Rhoades 
Rating:
5.0

Because my reservation was made 5 days from the date I needed and because I needed the vehicle for 5 days my reservation kept getting cancelled, Maria was very helpful and accommodating to make sure we were able to get the truck we needed when we needed. Will definitely do business with this location again.

Keywest Metal 
Rating:
5.0

Maria is awesome to work with !!

RICHARD GAUTHIER 
Rating:
5.0

No improvements needed as I can see. Thank You for a great experience The Representative was excellent.

MELVIN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Michael OToole 
Rating:
5.0

Customer did not leave a comment.

Kimberly Moor 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
4.0

Truck battery died during rental. Location aware of history of battery.

Roderick Morris 
Rating:
5.0

Friendly people, quick service, great truck.

Christine Kwak 
Rating:
5.0

Its great have a hometown place we can rely on. Super friendly and helpful. We'll keep coming back.

LESLIE MCCORMICK 
Rating:
5.0

Nothing. All went well.

STEPHEN VANLEAR 
Rating:
5.0

Customer did not leave a comment.

JANUSZ ZEMBROWSKI 
Rating:
2.0

Customer did not leave a comment.

MARK GILLIES 
Rating:
5.0

Customer did not leave a comment.

PATRICK MCSHANE 
Rating:
5.0

They were friendly, prompt and professional. Wonderful experience. If I rent from Uhaul again it will be with these people period.

WILLIAM MARVEL 
Rating:
5.0

The young lady behind the counter was very helpful and friendly. She was very efficient.

DAVID OCONNOR 
Rating:
5.0

Customer did not leave a comment.

Glenn Schlesser 
Rating:
5.0

This location and the owners gave me great customer service. However Uhaul customer service center was very unprofessional and misleading. I was very confused with the rental process. I couldn’t reach a live person to answer questions.

CHERI WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

JOHN AKURAL 
Rating:
1.0

Horrible response time. No clear instructions. Required 2 hours of customer service to fix “a problem on our end” and we lost time with our movers. I will never use uhaul again and I will share my experience with everyone I can.

Alicia Buchanan 
Rating:
5.0

Customer did not leave a comment.

LINDA POWELL 
Rating:
4.0

Customer did not leave a comment.

EDWARD YOUNG 
Rating:
5.0

Thank you! Everything was great!

Charles Dyke 
Rating:
5.0

Just continue the same excellent customer service 😁😁

JIMMY TRAVIS 
Rating:
5.0

Maria could not have been more helpful and accommodating!! What a wonderful experience this was.

ROBERT ERIKS 
Rating:
3.0

Customer did not leave a comment.

WILLIAM WOODS 
Rating:
5.0

Customer did not leave a comment.

DINO RIGONI 
Rating:
5.0

My experience was great overall will definitely recommend no hassles at all!

ERIC ALBA 
Rating:
5.0

Customer did not leave a comment.

ROY COHEN 
Rating:
5.0

Customer did not leave a comment.

CASEY ALLEN 
Rating:
5.0

Great customer service! Great location! Easiest rental ever :)

DIANE BENNER 
Rating:
3.0

Customer did not leave a comment.

BRENDAN HARTZOG 
Rating:
5.0

Customer did not leave a comment.

Daniel Cappo 
Rating:
5.0

Treat new customers with Grade A+service that 👀received 😱

MICHAEL PALOMO 
Rating:
5.0

Very kind and explained everything. Would highly recommend.

ANTONIO GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Larry Martin 
Rating:
5.0

friendly and efficient!

Peter Lucas 
Rating:
5.0

Customer did not leave a comment.

Andrew Timm 
Rating:
4.0

Living in Highland this location was convenient.

Joseph Novak 
Rating:
5.0

Great Experience There I’m recommending Get Your U Haul On With Them 😱😎👍😆

MICHAEL PALOMO 
Rating:
5.0

Customer did not leave a comment.

MELISSA GENOVESE 
Rating:
5.0

Customer did not leave a comment.

RICHARD TRATAR 
Rating:
5.0

Customer did not leave a comment.

JO BOYLE 
Rating:
5.0

Customer did not leave a comment.

DIANA DESMIT 
Rating:
4.0

Customer did not leave a comment.

ISRAEL NIEVES 
Rating:
3.0

Dolly and Pads were not on the truck.

Clarence Carter 
Rating:
4.0

Everything was very easy and Maria was very nice

ROBERT ANDERSON 
Rating:
5.0

Did not really work for me cause I rented a truck and trailer combo set and quoted a price. Then they didn't have it at one location for both, okay I picked up from 2 places for no biggie. What sucked it they charged me extra for both. Close to 150 over charged. Not the location fault uhaul...

SCOTT PATE 
Rating:
5.0

There was garbage in the cab, and inside the back was dirty and there were sticky used sucker sticks in the back. The truck itself was good and the ramp was extremely helpful.

Amy OBrien 
Rating:
5.0

Since the Covid 19 is here with us the interior of any rental should be wiped down inside of cab! That would! be a very good business thanks

CHARLES ZAVESKY 
Rating:
5.0

Customer did not leave a comment.

RICHARD GAUTHIER 
Rating:
3.0

we rented with the need of a cell phone account to pick up and drop off the truck. We had lots of issues using the system which resulted in us wasting over an hour. I understand it had something to do with the location not being on the GPS system. Hope that is now fixed for the next customers.

Raymond Marsh 
Rating:
1.0

While the contactless check in can be convenient, the link took additional time and had to be reset. I received a truck size smaller than I initially reserved which made it extremely difficult. I also paid the same price for a smaller vehicle. I did not have much choice at the moment because I needed something to move my items as my move in day was set with zero flexibility. Not only was I disappointed with the discrepancy but when we returned the vehicle, with a quarter tank additional in gas.. the returning agent could not compensate us as we barely went over mileage. So instead of using the additional 10 dollars spent on gas to go towards the 1.20 over in mileage. We had to pay the additional. I’m not happy with my experience and I will never use your services. I will recommend another agency to my friends and family as this has been the experience I received from your company. I’ve used your services several times and this by far was the worst. I will not return.

Courtney Pippin 
Rating:
5.0

Service was excellent

Pauline Cyrus 
No reviews have been submitted for this location.

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