Customer Reviews for Palms Springs Shell
(U-Haul Neighborhood Dealer)

24 reviews

64200 20th Av   North Palm Springs, CA 92258

(760) 537-4409

Office Hours

  • Mon-Thur: 8 am–2:30 pm
  • Fri: 8 am–12 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 537-4409

64200 20th Av
North Palm Springs, CA 92258

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–2:30 pm
  • Fri: 8 am–12 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marie R 
Rating:
3.0

The check-in was done by phone at the location, so no paperwork in hand to start. The gas guage said LOW, 50 miles left. When done it said 29 miles left. Yet after checking it back in and letting the desk person know about the near empty gas tank, I was charged for a 1/4 tank of gas, which would have been impossible to expend with the actual mileage used. I have repeatedly called the location to try and rectify this, but nobody has answered when called, nor has returned a call to me via my detailed message I left. I find this very shady, and would not recommend this location to anyone. I am a very successful local Real Estate Broker, so you can imagine how many people a year I refer to UHaul.

DAVID V 
Rating:
1.0

No one was at the location who knew how to unlock and process the reservation. We drove an hour to the location after our previous location was changed. The young guy who worked at the gas station was great and and we were able to call Uhaul and process over the phone after over an hour waiting. Poor Start !!

Julie O 
Rating:
5.0

Returning the truck was the opposite experience. The guys at the gas station were very friendly, helpful and very efficient. It took only 5 minutes to complete the return. One thing to note is that, although the description of this site says that it is a Shell station, all of the signage at the actual location says that it is a Sinclair station and no signage refers to Shell. This could be confusing for folks trying to find this gas station.

Mark R 
Rating:
4.0

Customer did not leave a comment.

Meagan L 
Rating:
5.0

More U-Haul trucks at this location.

Patrick Y 
Rating:
5.0

Customer did not leave a comment.

Kimberly B 
Rating:
1.0

They are a scam at this place, I complained that I was overcharged on miles called customer service and the manager never called me back. Called again and the representative stated that the manager called and left a voicemail which was not accurate. Take your before and after pictures.

Irene V 
Rating:
3.0

So glad this location opened at 8 a.m. Now hopefully I won't get charged for an extra day and then never have my messages or phone calls responded to from uhaul.

MELVIN E 
Rating:
5.0

The gentleman checked everything thoroughly and said everything was good to go very nice and polite

Maria V 
Rating:
5.0

great customer service

Chad A 
Rating:
5.0

The reservation process was easy and convenient. The equipment I needed was available. The attendant was very friendly and very helpful. Returning the rental was very convenient as well. A plus was that I was able to park my car at the location while using the truck.

CARMAN H 
Rating:
5.0

Customer did not leave a comment.

misty e 
Rating:
4.0

Customer did not leave a comment.

Al G 
Rating:
3.0

I had to drive 40 minutes round-trip to return this, so it was out of my way. That being said the guys at the Shell gas station were helpful and it was easy to find

Andrea L 
Rating:
3.0

Customer did not leave a comment.

Harold P 
Rating:
5.0

Very helpful and accommodating. Helped me pick it up earlier than planned.

Rebecca A 
Rating:
2.0

Have a manager on site somebody that's responsible for all aspects and details of a U-Haul rental because when you don't have people there that know what they're doing it is only going to lead to a bigger problem.

John C 
Rating:
2.0

Inspect the vehicles for trash and damages.

RICARDO S 
Rating:
4.0

My complaints, the Truck I rented was really a dump. No power not new really been through a lot. It sounded like it was going to explode every minute. It was really a piece of crap. Manager at this location was great, but doing things on an app takes time, as well I could not get onto app to return so all in all no issues with this person or location MORE ISSUES with U-haul in general. It was pricey for a vehicle that should be out out of commission. And you were $10 more than Penske!!!

carolyn g 
Rating:
5.0

Customer did not leave a comment.

Leslie O 
Rating:
5.0

They saved my trip!!!! After Budget messed up our reservation uhaul came through with a short notice (30 min).

DAWN S 
Rating:
5.0

Everything was wonderful!

Yolanda P 
Rating:
4.0

Customer did not leave a comment.

SAMUEL P 
No reviews have been submitted for this location.

Additional Services at this Location

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