Customer Reviews for Palmetto Vape & Smoke
(U-Haul Neighborhood Dealer)

69 reviews

1315 Seydler St   Gonzales, TX 78629

(830) 339-2199

Office Hours

  • Mon-Sat: 11 am–7:30 pm
  • Sun: 12 pm–5:30 pm
Special Operating Hours
  • 4/9/2024: 8:30 am - 12:00 pm
  • 4/10/2024: 8:30 am - 12:00 pm
  • 4/11/2024: 8:30 am - 4:00 pm

Services at this Location:

Contact Us

(830) 339-2199

1315 Seydler St
Gonzales, TX 78629

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–7:30 pm
  • Sun: 12 pm–5:30 pm
Special Operating Hours
  • 4/9/2024: 8:30 am - 12:00 pm
  • 4/10/2024: 8:30 am - 12:00 pm
  • 4/11/2024: 8:30 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make the location op button, easier to one - way U-Haul experience.

ronnie ryherd 
Rating:
5.0

Customer did not leave a comment.

Mark Rouse 
Rating:
4.0

Customer did not leave a comment.

Shannon Sepulveda 
Rating:
5.0

Nothing.. excellent service!!

Leonor Barrera 
Rating:
1.0

They are charging me $163 for missing 24 blankets that I never received! When I entered the store, they told me I could leave and they’d email me a receipt. I was not in a hurry and would have preferred to check the uhaul in with. A live body. I knew I was going to get screwed when she said “I’ll receive an email with invoice”….yep!

Mitch Winchester 
Rating:
5.0

Easy as abc

Ronda Treybig 
Rating:
5.0

Customer did not leave a comment.

Ethan Foxell 
Rating:
4.0

Customer did not leave a comment.

Jeff Davis 
Rating:
4.0

Customer did not leave a comment.

Darren Houston 
Rating:
3.0

Not a full service location but a convenient location. Personnel were friendly and helpful.

Christine Weaver 
Rating:
1.0

Customer did not leave a comment.

Laurie Murillo 
Rating:
5.0

Customer did not leave a comment.

CODY BATEMAN 
Rating:
1.0

No explanation of total cost. just is there gas and ok that's all you can go now feels like working with con artists in my opinion.

Gabriel Palafos 
Rating:
5.0

Customer did not leave a comment.

Ruben Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jason Dunham 
Rating:
5.0

it is a good location to rent anything to haul what ever you need i ben used uhaul store for while i mean when i need end they treat me like real person no complain

julian olivo 
Rating:
5.0

Customer did not leave a comment.

Patrick Martin 
Rating:
4.0

Customer did not leave a comment.

Yessica Alvarez 
Rating:
4.0

WAY Overpriced but had to have it due to an emergency.

Sharon Knox 
Rating:
5.0

Customer did not leave a comment.

Brent Christian 
Rating:
1.0

Didn't come out to release trailer nor had the equipment available.

David Bradley 
Rating:
3.0

The agent who assisted with trailer apparently did not secure the trailer and it came off the ball as I was driving. It was empty, driving in town 35MPH & chains held. I called to inform agent. A gentleman assisted in securing trailer. That was scary. Grateful I was going slow. M

Elaine Reinhard 
Rating:
5.0

Customer did not leave a comment.

Wendy Hodge 
Rating:
5.0

UHAUL IN GONZALES, TX ROCKS!!!!

Dorran Giliespie 
Rating:
5.0

Great customer service

Vester Lawson 
Rating:
2.0

Customer did not leave a comment.

Barbara Thigpen 
Rating:
3.0

I wasn't completely satisfied that I got charged an extra day but I did get the issue resolved.

Catarina Robledo 
Rating:
5.0

Customer did not leave a comment.

John Edgecomb 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE ROBLES 
Rating:
3.0

Terrible yhe business it is located at the personnel thrrr don’t even want to answer a question just keep saying do it on yhe app

Lisa Salinas 
Rating:
5.0

My local dealer is great. Except that they make me go to the website because the rental process is so long and complicated. The U-Haul website is The Most annoying website I have been on in a long time.

James Symons 
Rating:
3.0

Customer did not leave a comment.

James Thigpen 
Rating:
3.0

Customer did not leave a comment.

Edward Marr 
Rating:
5.0

The staff at this location has always been very professional, courteous, friendly and helpful. Great customer service!!!

Maria Gallardo 
Rating:
5.0

This location provides excellent customer service.

ROY CRAWLEY 
Rating:
5.0

Customer did not leave a comment.

Sarah Miranda 
Rating:
5.0

Customer did not leave a comment.

Christopher White 
Rating:
4.0

Customer did not leave a comment.

Michael Moers 
Rating:
5.0

Customer did not leave a comment.

John Harmon 
Rating:
2.0

They could not process my order there I had so do it myself on line and I felt like this was not good customer service Took me an hour to pick up my trailer ☹️problem finding my order

CARLA FALTISEK 
Rating:
5.0

Very professional team here. Excellent service.

Joe Cox 
Rating:
2.0

I would start with having the U-Haul representative on-site. I completed the rental over the phone. I then had to complete the physical acceptance of the trailer on my own. This is very different than what I am used to with the U-Haul dealers in Kansas who go out of their way to make sure you a have good/safe experience.

MARK LEGLEITER 
Rating:
5.0

I was told I had to do everything online and when I went to pick it up there was a customer waiting for assistance to rent a uhaul.

Melinda Caballero 
Rating:
5.0

Customer did not leave a comment.

Stephen Cole 
Rating:
3.0

Advise that cell reception if using the uhaul app on the phone might be limited. It took me 20 minutes to process the drop-off because of that

Steven Ose 
Rating:
5.0

Customer did not leave a comment.

Manuel Moreno 
Rating:
1.0

They change my charges amount without my consent. I had no euipment inside the truck. I very upset. I called to speak with management about ordeal. Please check with managent. I'm looking forward-looking for a call back.

Briggitte Gooden 
Rating:
3.0

Customer did not leave a comment.

Joe Diaz 
Rating:
4.0

I paid for a dilly,but didn’t get one

Cyrus York 
Rating:
5.0

Customer did not leave a comment.

Garrett Bottlinger 
Rating:
5.0

Customer did not leave a comment.

Tara Stuart 
Rating:
5.0

Customer did not leave a comment.

Ann Wolfskill 
Rating:
5.0

The owner was a great help equipment was nice and clean and ran well will use again

terry thompson 
Rating:
4.0

Customer did not leave a comment.

Gerald Turmel 
Rating:
5.0

I would like to thank Tammy as she was very professional and helpful

NORA ODONOGHUE 
Rating:
5.0

Customer did not leave a comment.

Frank Luna 
Rating:
5.0

Customer did not leave a comment.

Arlus Pierce 
Rating:
2.0

Clean the u haul and not over charge

marcos sampayo 
Rating:
5.0

Customer did not leave a comment.

Rosana Hernandez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILEY 
Rating:
4.0

Customer did not leave a comment.

GERALD TURMEL 
Rating:
5.0

The person that took care of is was very friendly and professional. I hope I never need yo rent again but if ever I do I will be coming to this location.

IRMA BUSTAMANTE 
Rating:
3.0

The area was clean but the lot area was pretty dark.

Sarah Giacomelli 
Rating:
5.0

Customer did not leave a comment.

Whitney Knowlton 
Rating:
5.0

Customer did not leave a comment.

DEBBIE RIOS 
Rating:
5.0

Customer did not leave a comment.

James Thacker 
Rating:
5.0

Everything was great and the equipment was in great working condition and very clean. Palmetto Vape & U-Haul was awesome to deal with in Gonzales and the drop-off was super easy at Webster, TX.

Robert Johnson III 
Rating:
3.0

Really pissed me off, I picked the vehicle up with 5/8 of a tank and returned it with 5/8 of a tank. Never got any paperwork on it but I was told I was a 1/16 low and it was going to cost me $8 bucks. I didn't really care about the 8 bucks but it's just the principal of the thing that pisses me off.

STEVE CHAPPO 
Rating:
5.0

Customer did not leave a comment.

Dylan Cantu 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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