Customer did not leave a comment.Mark R.
Customer Reviews for Palmetto Vape & Smoke
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shannon S.
Nothing.. excellent service!!Leonor B.
They are charging me $163 for missing 24 blankets that I never received! When I entered the store, they told me I could leave and they'd email me a receipt. I was not in a hurry and would have preferred to check the uhaul in with. A live body. I knew I was going to get screwed when she said â€œI'll receive an email with invoiceâ€â€¦.yep!Mitch W.
Easy as abcRonda T.
Customer did not leave a comment.Ethan F.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Darren H.
Not a full service location but a convenient location. Personnel were friendly and helpful.Christine W.
Customer did not leave a comment.Laurie M.
Customer did not leave a comment.CODY B.
No explanation of total cost. just is there gas and ok that's all you can go now feels like working with con artists in my opinion.Gabriel P.
Customer did not leave a comment.Ruben R.
Customer did not leave a comment.Jason D.
it is a good location to rent anything to haul what ever you need i ben used uhaul store for while i mean when i need end they treat me like real person no complainjulian O.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Yessica A.
WAY Overpriced but had to have it due to an emergency.Sharon K.
Customer did not leave a comment.Brent C.
Didn't come out to release trailer nor had the equipment available.David B.
The agent who assisted with trailer apparently did not secure the trailer and it came off the ball as I was driving. It was empty, driving in town 35MPH & chains held. I called to inform agent. A gentleman assisted in securing trailer. That was scary. Grateful I was going slow. MElaine R.
Customer did not leave a comment.Wendy H.
UHAUL IN GONZALES, TX ROCKS!!!!Dorran G.
Great customer serviceVester L.
Customer did not leave a comment.Barbara T.
I wasn't completely satisfied that I got charged an extra day but I did get the issue resolved.Catarina R.
Customer did not leave a comment.John E.
Customer did not leave a comment.LAWRENCE R.
Terrible yhe business it is located at the personnel thrrr don't even want to answer a question just keep saying do it on yhe appLisa S.
My local dealer is great. Except that they make me go to the website because the rental process is so long and complicated. The U-Haul website is The Most annoying website I have been on in a long time.James S.
Customer did not leave a comment.James T.
Customer did not leave a comment.Edward M.
The staff at this location has always been very professional, courteous, friendly and helpful. Great customer service!!!Maria G.
This location provides excellent customer service.ROY C.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.John H.
They could not process my order there I had so do it myself on line and I felt like this was not good customer service Took me an hour to pick up my trailer â˜¹ï¸problem finding my orderCARLA F.
Very professional team here. Excellent service.Joe C.
I would start with having the U-Haul representative on-site. I completed the rental over the phone. I then had to complete the physical acceptance of the trailer on my own. This is very different than what I am used to with the U-Haul dealers in Kansas who go out of their way to make sure you a have good/safe experience.MARK L.
I was told I had to do everything online and when I went to pick it up there was a customer waiting for assistance to rent a uhaul.Melinda C.
Customer did not leave a comment.Stephen C.
Advise that cell reception if using the uhaul app on the phone might be limited. It took me 20 minutes to process the drop-off because of thatSteven O.
Customer did not leave a comment.Manuel M.
They change my charges amount without my consent. I had no euipment inside the truck. I very upset. I called to speak with management about ordeal. Please check with managent. I'm looking forward-looking for a call back.Briggitte G.
Customer did not leave a comment.Joe D.
I paid for a dilly,but didn't get oneCyrus Y.
Customer did not leave a comment.Garrett B.
Customer did not leave a comment.Tara S.
Customer did not leave a comment.Ann W.
The owner was a great help equipment was nice and clean and ran well will use againterry T.
Customer did not leave a comment.Gerald T.
I would like to thank Tammy as she was very professional and helpfulNORA O.
Customer did not leave a comment.Frank L.
Customer did not leave a comment.Arlus P.
Clean the u haul and not over chargemarcos S.
Customer did not leave a comment.Rosana H.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.GERALD T.
The person that took care of is was very friendly and professional. I hope I never need yo rent again but if ever I do I will be coming to this location.IRMA B.
The area was clean but the lot area was pretty dark.Sarah G.
Customer did not leave a comment.Whitney K.
Customer did not leave a comment.DEBBIE R.
Customer did not leave a comment.James T.
Everything was great and the equipment was in great working condition and very clean. Palmetto Vape & U-Haul was awesome to deal with in Gonzales and the drop-off was super easy at Webster, TX.Robert J.
Really pissed me off, I picked the vehicle up with 5/8 of a tank and returned it with 5/8 of a tank. Never got any paperwork on it but I was told I was a 1/16 low and it was going to cost me $8 bucks. I didn't really care about the 8 bucks but it's just the principal of the thing that pisses me off.STEVE C.
Customer did not leave a comment.Dylan C.