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John A
Customer Reviews for Palmer Brook Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great trailer, very solid and easy to load. Thanks
Tom MPick up and return were seamless. Would highly recommend.
Colin MThis part of my whole entire move was the easiest and less stressful part. We moved during a hurricane so having staff that was respectful and kind made the difference.
Heidi GI haven't driven a 26 foot u-haul prior to this experience, so I have limited knowledge of these trucks. So for a first time driver the truck was easy to drive . My only real complaint was that the whole vehicle felt as though every wheel needed to be balanced ( vehicle loaded or empty). The truck had a terrible shake to it all the time ( not sure it's normal especially when u- haul advertises smooth ride ). I felt the staff could have been more knowledgeable about some questions concerning the details of the rental agreement, without me having to read the whole thing. The staff were friendly and courteous enough. Overall experience the truck did what it was supposed to do so I'm happy. P.S. avoid parking on grass in wet conditions the tires on the vehicle have minimal grip for situations like that and you could very likely get stuck!
Brad RJust dropped off our truck and trailer here but there staff were helpful and friendly.
Ryan PU-Haul had booked me to return the truck 30 min away to a location that was Not open for the summer. Had I not tried to research this return location I would have spent +++ on gas and miles and time. I did this prior to leaving and then had to speak to 3 service reps to let them know ! They then changed my location. This is not okay U-Haul. You need to do better.
Julie GVery helpful and kind personnel at this location. Will use this service again for sure.
Krista CSelf checkout is NOT an easy process.It took me 4 hours of precious moving time to finally get the app to work and get into my truck.Huge amount of stress added to an already stressful time!! Then the furniture dolly I ordered wasn't even in the truck so 4 women moved an entire home pretty much by hand! I WILL NEVER RECOMMEND TO ANYONE!
Tamara DWe dropped of the truck after hours so did not have any dealings with the staff. Area was well lit and lots of space to park the truck. Easy to find the key box for after hours drop offs. Easy to get to from the highway.
Jeff MNot a thing. Fast and friendly service and no waiting!
Peter HTruck broke down twice due to a stretched to the limit park drive cable. Had to have road side service, and take truck to another location to replace. Lost a day on moving because of poor maintenance between rentals. Other than that the Uhaul treated me good for this, and everything worked out in the end, and I got moved to where I wanted to. I suffer PTSD with anxiety disorder, and when I told anyone I was dealing with, they treated me properly. Thank you Michael Blois
michael bI originally requested to pick up at the location on Millennium Drive, but received noticed it had been changed to the location on Hickey Drive. The day before our scheduled pickup, I received a call advising the location on Hickey Road was closed and would need to go to Palmer Brook Drive. In this conversation, I was not made aware that the location on Palmer Brook Drive would also be closed and I needed to check in online. It took nearly an hour in the parking lot to finally be able to get the truck. Also, during the conversation the day earlier, the person on the phone advised I would receive a 30% discount due to the extra mileage we would incur. This was not reflected on my receipt.
Jeannie MWhen bringing truck back chk in app not working contacted someone at u haul they said they noted i returned truck also emailed location but still charged 20 $ plus tax for return.
Nicole RMore Signage of the equipment and prices for them as a rental.
Hal MSuper easy to check in and reserve
Allison Hkeep doing what you're doing; simple transaction, easy & pleasant to deal with, equipment easily accessible. definite recommend!
MICHEL LWhen I went to rent truck I had to wait for someone to unlock office door, when worker unlocked door was met with rude worker like I was bothering him. When I got in truck the gas was below 3/4 and he called it 3/4 got pic. When I returned the truck I had to wait 30min, no one in office again, called number ang got no answer. Tried calling next morning and afternoon still no answer. When I finally got in touch with someone the next day to get the balance amount was told to check email. I rented uh-huh from other local locations and got very good service. Will not be renting from this location again.
Jeff SConvenient enough, that there is a location still in Quispamsis. However, using 24/7 pickup was a disaster. The instructions were unclear and I was ill-prepared to provide the “additional” details as there was no mention of needing to in advance (like additional contacts, passport, etc). This led to needing to try contacting someone who worked there or someone over the phone. The fact that this location does not have anyone working on the weekend is beyond me. I would think Saturday/Sunday would be the busier days for moving/storing - and there was no one working to help. The main building was across the lot of the trucks’ location. So needing to walk over to find my truck, walk back over to the office to find a lockbox (that didn’t work - had to manually slide the latch in the cold, as the little trigger did not slide it as designed), walk back to the truck to get started - it all just felt poorly planned and designed. Not user friendly and a frustrating experience. Luckily for me, the 24/7 phone line answered my call and bent their rules to allow me to get my truck and go. I’d think twice before using this service again.
Adam BDrop off only. After hours.
Jeff NFantastic service. Easy to work with.
Amanda CAfter the end of a move I found it quite inconvenient at drop off location to have to take pictures of gas needle, odometer, interior of cab, to the back and pics of the back of the truck, and then pic of where we parked the truck. As the location was closed when I arrived and had no pictures or instructions on which truck was mine, I’m not sure why I needed to provide this information to whom ever would be inspecting the truck the next day
RICHARD JVery pleased with the transaction
Joann DAwesome job. Keep up the great work.
James WNo one at location, we sorted out how to leave trailer on line. Lucky my daughter was with me. Another customer showed up while we were there and was upset that he was unable to make any contact with this location.
Gail LEverything was great .. no hassel .. straight forward .. Thanks
Mike PAll good and friendly
robert bCall if you need to change location for drop off I got a very rude person call saying I dropped my truck off at the wrong spot.
Tia HI was quoted the wrong distance and given 10 days to arrive for drop off...I had the vehicle back 2 days early...I feel I should be refunded for those 2 days since the vehicle could be rented again to a new customer. Uhaul is potentially getting paid twice for that vehicle. I want a refund of those two days
Antony PI paid a cash deposit and this location didn't have funds to give me that back. Now I'm waiting for a cheque Overall everytime we rent a uhal truck there is always something wrong some kind of issues to make it a quick easy transaction
Rebecca SThe cargo trailer I rented had a very heavy tongue and no tongue Jack. Some help for getting this onto my tow hitch would have been appreciated.
Andrew HWhen picking up the uhaul the worker was very nice and helpful, walked me to the truck explaining the damaged process of the truck with the x , I highly recommend this location to anyone….
Matthew ETruck was given to me dirty. I used it for 4.5hrs total. The back of the truck has a panel in the floor that is riveted to keep it closed; this was not such case as some of the rivets had let go and I twisted my foot horribly and have been in pain since. My toes are swollen and it's very hard to walk. I let the guy know this and he just looked at me.... did not appologise nor say anything about the floor. I have pictures of my swollen foot and ankle and the floor about which I am talking about. This guy was totally unreal and I'm disgusted with service or lack there of. I have been injured and this man couldn't care less but to make sure he got every penny from me. Never again I hope someone gets back to me on this matter
Amy FNo buddy told me about cruise control! Because no cruise control in this truck! I drove about 1500 km without cruise control and it’s terrible.
Viacheslav RThe app was awful. It didn't work, causing delays and confusion. We had to call to get it sorted out. Afterward, we couldn't upload the mileage photo. It was terrible. Wouldn't do it again.
Hugh MQuick & easy
Mike MWe were more than pleased with our experience for the first time ever renting a U-Haul. We would recommend this to anyone who ever asked.....Thank You
Carol BJust did an after-hour drop-off there.
Jennifer PNothing, I use U-haul all the time because of the consistency of your business.
James CMore vehicles product and selection
Mark LThe trailer was full of saw dust and dirt. Had to past the broom before putting the furniture.
Guylaine DIt was easy, we met them the day before to get the vehicle as it was a weekend, making our morning much quicker the next day. It was a perfect size for everything we needed to transport. Would definitely rent from this Uhaul again
Lynn SNothing. This was the best rental experience I have ever had. The location was excellent in all regards.
Mirko CClearance lights only worked on one side of the trailer, It wasn't a mess inside but it could definitly have used a good sweeping.
Scott MClose to home
Denise CProfessional and friendly service. Great experience!
Robert SThere was no wheel or jack to support trailer when taking it on or off the hitch. Dangerous for a trailer this heavy. Other wise all was great
Terry Clocation was closed during regular hours but call the number on the door and dropped off the unit
Glen LTruck was full of leaves. Also received the wrong size truck. Fan belt was extremely loud.
Stephen HMake sure that all money owed is refunded. The time prior to this one we were changed twice for extra day and gas. We had to pay it in cash at the drop off place and then it got taken off the debit card again. We called Uhaul and explained and they said they would refund it but never did. That’s not right. But this time things went fairly smooth and I did receive what was left of my 100 dollar deposit. I paid for an extra day but didn’t use it and I’m not sure if I will get that back.
LEE Asomeone to call when it was returned
Jen H$30 fuel surcharge and $38 fuel charge when vehicle returned with correct amount of fuel. No response from UHaul or dealer. Would never rent UHaul again as a result.
MARY REasy drop off. Pleasant staff to deal with.
clark dThe salesperson was very helpful.... efficient.. personable.. thanks...
Steve B